I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My daughter’s Apple Watch encountered some issues while setting up the plan. With the patient and professional support from the customer service team, the problem was finally resolved. We really appre... Ver mais
A empresa respondeu
Bonjour je viens d'acheter une Apple Watch SE3 pour ma fille et je ne peux pas installer de ESIM afin qu elle puisse passer des appels. Pourtant sur le site d'Apple, il est bien précisé que seul... Ver mais
A empresa respondeu
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Ver mais
A empresa respondeu
Informações de contato
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Holanda
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Muito Bom
274 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Astral - amazing customer sevice!
Astral - amazing customer sevice!
I had issues with the eSIM and it was not reliable for my daughters apple watch. However, the trouble shooting support & customer service I received from Astral in your team was amazing.
24 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Thank you for taking the time to leave this review!
We're sorry to hear you were experiencing issues with your daughter's Apple Watch. We're pleased to hear that Astral was able to provide the support you needed and everything is working as expected now.
If you ever need anything else, don't hesitate to reach out, we're always here to help!
Kind regards,
BetterRoaming Support Team
10/10 stars!!!
I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until it was all working perfectly.
Really appreciated the friendly and helpful service made the whole process much less stressful. Highly recommend!!
18 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Maxine,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience setting up your son’s Apple Watch.
It’s great to know that our support team was able to guide you through the entire process, making everything smooth and stress-free.
Thank you again for your recommendation; it truly means a lot to us.
Kind regards,
The BetterRoaming Support Team
Malgré plusieurs relance je n’ai…
Malgré plusieurs relance je n’ai toujours pas reçu le remboursement de mon abonnement résilié depuis un mois . Alors déjà que leur services ne fonctionnent pas , le service client est une catastrophe.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Victoria,
Thank you for your review and for bringing this matter to our attention.
We sincerely apologise for the inconvenience you’ve experienced with your Apple Watch plan. This is not the level of service we aim to provide.
After reviewing your case, we can confirm that a member of our team reached out to you by email on the same day your review was posted and followed up again earlier today to confirm that a suitable solution has been provided.
Please feel free to reply directly to that email if you require any further clarification or assistance. We remain at your disposal for any further support.
Thank you again for your patience and understanding.
Kind regards,
The BetterRoaming Support Team
Astral was extremely helpful and…
Astral was extremely helpful and patient when talking me through setting up my apple watch plan. I’m over the moon that I got to the bottom of the issue and it now works great.
Thanks again!
16 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Chelsea,
Thank you so much for your kind words! We’re delighted to hear that Astral was able to help you get your Apple Watch plan set up successfully, and that everything is now working perfectly.
If you ever need any further assistance, please don’t hesitate to reach out, we’re always here to help.
Thanks again for taking the time to share your experience!
Best regards,
The BetterRoaming Support Team
Reached out to find out if I needed help
Reached out to find out if I needed help, which I did.
Fast responses and felt comfortable talking to them.
13 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Kaela,
Thank you for the kind review! We're really happy to hear that we were able to assist when you needed us and that you felt at ease working with our team.
If you ever need anything in the future, we're happy to help.
Kind regards,
BetterRoaming Support Team
Resposta da BetterRoaming
Dear Ben,
Thank you for taking the time to share your feedback. We are really pleased to hear you've had a positive experience.
We remain committed to maintaining that standard and look forward to continuing to work with you.
Kind regards,
BetterRoaming Support Team
Great customer service
Great customer service. Prompt response and support.
10 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Rita,
Thank you for taking the time to leave a review.
We’re delighted that our team was able to respond promptly and provide the support you needed. Should you require any assistance in the future, please don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Astral was so patient and accomodating
Astral was so patient and accomodating. Thank you for the amazing customer service.
10 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Sarah,
Thank you so much for the great review!
We’re really glad Astral could help and make your experience a very positive one.
If you ever need any assistance in the future, don’t hesitate to reach out – we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Good communication
Good communication and we’re very helpful. Did take some time to set up the Apple Watch but that can’t be helped.
9 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Noah,
Thank you for your kind review!
We’re very pleased that everything went smoothly with the setup of your Apple watch and truly appreciate your patience during the process.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Astral provides great service
Astral provides great service , highly recommend.
Thank you
6 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Nicole,
Thank you for your kind words!
We’re delighted to hear that Astral was able to provide the level of service you expect. Delivering excellent service is always our goal, so it’s wonderful to know we met your expectations.
Your recommendation truly means a lot to our team, and we appreciate you taking the time to share your feedback.
If you ever need anything, we’re always here to help!
Kind regards,
BetterRoaming Support Team
Very professional and helpful!
Very professional and helpful!
Solved all the problems and makes it work!
Really impressed!
6 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear William,
Thank you so much for the great feedback!
We're really glad we could help get everything sorted and running smoothly for you.
It means a lot to hear that you had a good experience with our team!
If you ever need help again in the future, don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Phone calls to the better roaming…
Phone calls to the better roaming number won’t go through. They straight to message bank.
4 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Tamille,
Thank you for your feedback.
We’re very sorry to hear that you’re experiencing this issue. This is certainly not the level of service or experience we aim to provide.
A member of our team has already reached out to gather some additional information.
To help us resolve this as quickly and efficiently as possible, we kindly ask that you reply directly to their email with the requested details. This will allow us to investigate further and support you more effectively.
We remain fully committed to improving your experience and ensuring that you feel confident and satisfied with our service moving forward.
Kind regards,
BetterRoaming Support Team
I was very happy with the excellent…
I was very happy with the excellent customer service from your team member Astral. We were able to get to the bottom of the issue and it was a mistake I had made that prevented the plan to activate. Very happy I can now utilise the watch for my son and delay the a smartphone as a good alternative. Cheers
Amy
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Amy,
Thank you for your feedback. We’re delighted that Astral could help clarify the situation and set up the Apple Watch for your son, ensuring he can stay connected.
We truly appreciate your kind words about our customer service and are glad everything is working as it should.
If you ever need any further assistance, please don’t hesitate to reach out.
Kind regards,
The BetterRoaming Team
Astral did a great job
Astral did a great job in getting a solution to connecting my daughters Apple Watch to Better Roaming
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Shawn,
Thank you for taking the time to share your experience. It’s great to hear that Astral was able to assist with setting up your daughter’s Apple Watch with one of our plans and ensure everything was working smoothly.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
The BetterRoaming Team
I was quite impressed by the quality of…
I was quite impressed by the quality of support provided and ease of access and connecting the watch.
In the matter of minutes I had the watch connected.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Customer,
Thank you for taking the time to share your experience.
We’re very pleased to hear that you found our support helpful and that connecting the Apple Watch was quick and straightforward. Ensuring a smooth setup process is always a priority, and it’s great to know everything went seamlessly.
If you require any further assistance, our team is always available to help.
Kind regards,
BetterRoaming Support Team
Very helpful and sorted out all my…
Very helpful and sorted out all my issues
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Brooke,
Thank you for your positive feedback.
We’re pleased to hear that your issues were resolved and that you found the support helpful. Delivering efficient and effective assistance is very important to us.
If you require any further support in the future, please don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Astral was incredibly polite and…
Astral was incredibly polite and helpful.
He got back to my emails and took the time to connect via phone to ensure everything was in order.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Emma,
We truly appreciate your kind review. It’s wonderful to hear that Astral provided attentive support and took the time to follow up to ensure your issue was fully resolved. Your feedback means a great deal to our team.
If you need anything further, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Works well but needs a specific setup
Works well but needs a specific setup. I had to pair the child’s watch on my iPhone with “set up for a family member”
Support was very good
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Richard,
Thank you for your kind words and for sharing your experience!
We’re glad everything is working well. You’re right, when setting up a child’s watch, choosing “Set Up for a Family Member” in the Watch app on the iPhone is important. This step is also outlined on our website here: https://www.betterroaming.com/watches/apple-watch-family-how-to-install/, so it’s great you highlighted it for other customers.
We’re also happy to hear you had a positive experience with our support team. If you ever need anything else, we’re always here to help!
Kind regards,
BetterRoaming Support Team
Helpful and patient and called back
Helpful and patient and called back
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Lauren.
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you found our team helpful and patient, and that the follow-up call was appreciated. Taking the time to support our customers properly is very important to us, so it’s encouraging to know this made a positive difference to your experience.
Thank you again for your feedback, and please don’t hesitate to get in touch if we can assist you further.
Kind regards,
BetterRoaming Support Team
Des mois que ça dure
Édit: mon abonnement a finalement été remboursé pour prendre en compte le désagrément. J’ai toujours une montre qui ne me sert pas comme elle devrait mais au moins je ne paie plus l’abonnement. Je rajoute une étoile pour la prise en compte de mon désagrément. Cela ne résout pas le problème mais le support a fait son possible.
Suite à un changement de montre pour ma fille (une SE2) en SE 3 plus possible d’avoir de forfait enfant (bien qu’il soit payé). Cela fait des mois que betterroaming mentionne à ses clients que cela va être résolu rapidement ce qui n’est pas le cas.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Vincent,
Thank you for taking the time to share your experience.
We completely understand how important it is for parents to have a reliable mobile service on their child’s Apple Watch.
The issue you’re referring to affects only the latest Apple Watch models released last September (Apple Watch Series 11, Apple Watch Ultra 3, and Apple Watch SE 3). All other Apple Watch models continue to work as expected.
Our team is actively working on a solution, and we expect this issue to be fully resolved within this year. However, this is not a straightforward process, which is why we’re unfortunately unable to provide a more precise timeline at this stage.
For full transparency, this is also why our website currently states that in Spain and France, we are temporarily unable to provide mobile services (including data and voice plans) for these latest Apple Watch models. We want to ensure customers have clear and accurate information while we work towards full compatibility.
As soon as there are any updates, they will be shared on our website:
https://www.betterroaming.com/watches/apple-watch-family/
In the meantime, a member of our team has already contacted you via email to discuss your situation in more detail and provide a suitable solution for your specific case. Please kindly reply directly to that email should you need any further clarification or assistance.
Kind regards,
The BetterRoaming Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.