I like the scooter I got find it very easy to use only thing it’s very heavy so I have a problem getting it in my car even whey it’s folded.
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Veja o que dizem as avaliações
I live on a hill along a coastal path, it's important to have a scooter that can handle 1/15 inclines with the safety of a draw bar which will save you from tipping backwards if you hit. a bump. I too... Ver mais
My interaction with Betty & Bertie has had some ups and downs. 1st scooter ever, a Ren. Had issues, was collected for repair and the courier lost it! Had to wait ages without a scooter for the replace... Ver mais
A empresa respondeu
Well, Ive had my Ren 2.0 past the 14 day trial period now and its made the world of difference! Even though opportunity has been limited thanks to the good old weather, I have been out and about mor... Ver mais
Detalhes da empresa
Escrito pela empresa
Here at Betty&Bertie we have been selling award-winning mobility scooters for years. Betty&Bertie was started when we asked ourselves a simple question…. What do we all need to maintain our freedom, independence and mobility and how can we provide that solution to others in a trustworthy and professional way? What do we all need to maintain our freedom, independence and mobility and how can we provide that? After successful ventures working on other folding mobility scooters, we have taken the best aspects from a wide range of scooters to create a range of ‘best-of-breed’ quality vehicles for everyone to enjoy. We’ve built up the experience, we’ve done the research and we’ve chosen and created the best products. We’ve done the hard work for you! Run from our HQ in Surrey, we offer full UK based customer service teams, technical engineering support, and in-house warehousing and distribution, ensuring ease and assistance at the heart of every customer's experience - especially you!
Informações de contato
Unit H The Courtyard Business Centre, Lonesome Lane, RH2 7QT, Reigate, Reino Unido
- 0800 999 6606
- info@bettyandbertie.com
- bettyandbertie.com
4,7
Excelente
331 avaliações
Pede aos clientes que avaliem
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Respondeu a 16% das avaliações negativas
Normalmente responde dentro de 2 semanas
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LUPIN
We went to see the scooter I had my eye on,LUPIN, the scooter is exactly what I need and I was given ample time to try it outside. Lauren was super helpful and knowledgeable, so we bought it then and there!
Top notch experience all round,
Thank you
Sarah
22 de janeiro de 2025
Resposta da Betty and Bertie
Hi Sarah, Thanks so much for your wonderful review! We will pass on your kind words to Lauren. We're thrilled to hear that the Lupin scooter is exactly what you needed, and don’t hesitate to reach out if you need anything!
Excellent service
Excellent service, got me a new charger by return as I had left mine in our holiday cottage
16 de janeiro de 2025
Resposta da Betty and Bertie
Thank you for your kind review! We're glad we could help you quickly with a new charger. Your satisfaction means a lot to us!
satisfied customer
very good descriptions recommended by neighbour's easy to order
10 de janeiro de 2025
Resposta da Betty and Bertie
Thank you for your lovely review:) We hope you love your Lupin!
Resposta da Betty and Bertie
Thank you for your 5 star review! We really appreciate it.
Great service
Great & prompt attention for information & order.
Would have been 5 star but charge for P&P of such a tiny item was exorbitant!
18 de dezembro de 2024
Good tidings at Christmas! The lady answered the phone really…
The lady answered the phone really quickly,listened carefully to my request,explaining the parts I needed and then gave me a slight discount.I am very happy and grateful for good service.Thank you.
16 de dezembro de 2024
Resposta da Betty and Bertie
Thank you for your wonderful review! We're so glad to hear you received the help you needed and that our team could assist you. Thank you for choosing us!
Mobility scooter purchase…
Courteous and efficient way my inquiry and purchase was handled. Looking forward to trying out my new scooter.
29 de novembro de 2024
Resposta da Betty and Bertie
Thank you for your review! We're glad you had a great experience and hope you enjoy your new scooter!
Only one fault with this model
I purchased a Lupin folding mobility scooter from them and it has changed my quality of life so much I look forward to going on holiday now with my scooter there is only one fault is it doesn’t have a key to operate it so have to remove the battery when out and about I have to use a cable lock to isolate the front wheel to the frame which is annoying as it involves carrying this and there’s no basket to put it in.
14 de novembro de 2024
Avaliação não solicitada
Resposta da Betty and Bertie
Thank you for your 5-star review! We're so glad your scooter has improved your quality of life. We appreciate your feedback and will pass it along. Safe travels!
Incorrectly advertised so heavy we…
Incorrectly advertised so heavy we can’t lift it and doesn’t fit in our car as we are disabled we didn’t even open it for a few weeks when we did we found these issues that Betty and Bertie seem to have not really explained how heavy it is and now want nothing to do with us as we used it once it’s no good to us as we bought it on there recommendations and they say well sell it on then do not buy off these people the after care is none existent
20 de setembro de 2024
Resposta da Betty and Bertie
Thank you for taking the time to leave your review. We're sorry to hear that the Ren Mobility Scooter hasn’t met your needs. We’d like to clarify a few points that may help address your concerns:
Weight and Specifications: The Ren’s weight of 28kg is detailed on our website, in the product manual, guides, and our instructional videos. The scooter was designed to handle various terrains and steeper inclines while supporting a higher weight capacity. To achieve this power, the Ren includes two motors, making it heavier than our Lupin model, which has a single motor.
14-Day Trial Period: We offer a 14-day trial period so customers can test the scooter and ensure it fits in their car and meets their needs. Since you purchased the scooter in June, you were eligible for this trial period, during which you could have returned the scooter if it was unsuitable. Additionally, if medical or personal reasons had prevented you from testing it within that timeframe, we encourage customers to reach out so we can discuss potential extensions. Unfortunately, we did not receive any communication during this period, which indicates to us you are happy with the product.
Return Policy: As noted in our terms and conditions, we do not buy back scooters outside the trial period. Since the return period for your purchase ended almost five months ago, we’re unable to accept the scooter back.
As a small team at Betty and Bertie, we strive to offer thorough support and guidance to our customers, and we're disappointed to hear of your experience. While we are unable to make an exception to our return policy in this case, we hope this response helps clarify the rationale behind our product design and policies.
It’s just what I wanted ease of use…
It’s just what I wanted ease of use easy to handle I can get it in and out of the car without too much difficulty thank you
6 de novembro de 2024
Very helpful website helped my decision…
Very helpful website helped my decision to get a mobility scooter. I only wish I had done this sooner than now
5 de novembro de 2024
Resposta da Betty and Bertie
Thank you for your kind review! We're so glad our website helped you make the decision. Enjoy your new mobility scooter!
Resposta da Betty and Bertie
Thank you so much for your 5-star review! We appreciate your feedback and are glad we could make your experience a positive one!
Waited 8 week till travelscoot was in…
Waited 8 week till travelscoot was in stock
Problems with card payment
I received an email telling me money was received and order was on its way couple of hours later manager cancelled order
ie fraudulent payment you have received
Money but cancelled my.order absolute joke
28 de outubro de 2024
Resposta da Betty and Bertie
Thank you for taking the time to share your feedback. We’re very sorry to hear about your frustration with this situation and any inconvenience it may have caused.
At Betty & Bertie, we have strict anti-fraud policies in place to protect both our customers and our business. When your order was placed, it flagged multiple security alerts within our system, which prompted us to review it carefully.
Prior to cancelling the order, my colleague contacted you to discuss these issues and explain why we might need to take this action. Although your payment for the scooter was received, certain discrepancies suggested a higher risk of a potential chargeback if the payment card details were not fully accurate. Unfortunately, we have previously encountered cases where stolen cards have been used to purchase our products, resulting in significant financial loss.
To resolve this, we refunded the full payment amount to you and offered alternative, secure payment options, such as PayPal, to ensure a safe transaction for all parties. While these situations are rare, when flagged by our system, they must be taken seriously, and we cannot proceed until the transaction is fully verified.
We apologise for the disappointment this has caused and appreciate your understanding of the precautions we must take to ensure secure shopping for everyone. If you’d like to proceed with the purchase using an alternative payment method, our team would be more than happy to assist you.
After slow start yesterday
After slow start yesterday, today was a great improvement,
Abbie and her colleague were very helpful, making sure that I could use the hoist safely and efficiently
Thank you
8 de outubro de 2024
Resposta da Betty and Bertie
Thanks for the great review! We're happy Abbie and the team could help. Let us know if you need anything else!
Great customer service
We dealt with Lauren who was patient, polite and helpful. Also understanding about payment. She also recommended and described a model not yet in the catalogue. Great customer service
8 de outubro de 2024
Resposta da Betty and Bertie
Hiya, thank you for the great review! We’re so glad Lauren provided great service. We really appreciate your feedback!
It was great
It was great, I stumbled with my words but I was not rushed. Very easy to order and next day delivery a bonus.
18 de setembro de 2024
Resposta da Betty and Bertie
Thank you for your review! We're glad to hear you found the ordering process easy and appreciated the next-day delivery. We strive to provide a relaxed experience, so we're happy you didn't feel rushed.
I phoned and the young lady was so…
I phoned and the young lady was so helpful and assured me that the scooter will be delivered as soon as I paid as it was in stock ,and that was my reason for phoning as my husband needs it asap.
18 de setembro de 2024
Resposta da Betty and Bertie
Thank you for your lovely review! We’re glad we could assist and get the scooter to you quickly. Best wishes.
Resposta da Betty and Bertie
Thank you for your kind review! We're thrilled to hear that Lauren was able to assist you effectively. We really appreciate your feedback.
Ordering online.
Ordered a mobility scooter online with ease and received courtesy call within minutes regarding delivery. That's efficient.
13 de setembro de 2024
Resposta da Betty and Bertie
Thank you for the great review! We're glad the ordering process was smooth and that our team was able to assist quickly. Enjoy your new mobility scooter!
The scooter is dangerous
Update 3 Sept 2024 to my earlier review of Betty & Bertie.
Re the earlier issue, Betty& Bertie finally replied to an email, claiming the previous emails had gone in to junk. I am sceptical, but once a customer service person (Lauren) became involved, things were quickly resolved. Lauren arranged for the collection and repair of the scooter (the technician was able to replicate the error) and the scooter was returned to me promptly (a day before we went on holiday), ensuring I had use of it on my holiday. All in all I will give benefit of the doubt. Lauren was certainly efficient once she became involved.
Since then I have had 4 weeks of problem free journeys. That is, until yesterday (2 Sept 2024).
I had a day out at Alton Towers with my wife, son and a few of his friends. Mid way through the afternoon I was sat on the scooter waiting for my wife to bring over an ice-cream, when the scooter suddenly shot off under its own steam. I nearly fell off, such was my surprise, and the scooter almost hit a mother and her (very) small child - what a disaster that could have been!
Thereafter the scooter would continue trying to zoom off on its own accord, with no input (i.e. turning of the throttle from me) or, occasionally, do the same as before and not respond at all to the throttle being turned.
I have just switched it on again today in my garage. Within two or three seconds the scooter twitched a little and then moved forwards, again with no input from me - I was sat back recording it on my phone! Switched it off and then switched it back on and the same thing happened, again recorded.
I have reported the issue to Betty & Bertie by email and also contacted them by phone, speaking again to Lauren. The initial response from Lauren has been positive, but she has had to refer it to a director. Hopefully the end result will also be to my satisfaction. If that is the case I shall report it here.
Unfortunately, even if all resolved to my satisfaction, it does not hide the simple fact that in my experience the scooter is not only not fit for purpose, it is potentially very dangerous!
I could have badly hurt the small child in the incident above, which would have been terrible. But I also think, what if I hadn't gone to Alton Towers yesterday? It was going to happen sometime, so if we hadn't gone to Alton Towers my wife and I would have taken our usual evening walk with the dogs. Maybe I would have been sitting on the scooter at a curb's edge, waiting for traffic to pass before I crossed the road. What if the scooter had chosen that moment to shoot forward in front of a car, lorry, tractor (we live in the countryside)....
The scooter is clearly unreliable, but it is also potentially very dangerous. I strongly recommend against buying it.
3 de setembro de 2024
Avaliação não solicitada
Resposta da Betty and Bertie
Hi Martin, Thank you for providing a detailed account of your experience.
We are deeply sorry to hear about the issues you’ve encountered with your scooter and are concerned about the seriousness of the recent incident. Please be assured that we are taking your concerns very seriously, particularly with respect to the safety and reliability of our products.
While we are glad that Lauren was able to assist you effectively with the initial issue, we regret that a second issue has emerged following the first repair. This is concerning to us, and we are committed to investigating the matter thoroughly. Our priority is to understand why this has occurred and to implement any necessary actions to prevent such issues in the future.
We have already reached out to you via email with further details and proposed steps to address your concerns. We are currently awaiting your response so that we can proceed with the necessary actions to resolve this issue promptly. Although incidents of this nature are rare, we recognise the potential risks involved and are dedicated to ensuring this matter is fully investigated and resolved.
We take pride in the high level of satisfaction reported by many of our customers who have had positive experiences with their scooters. However, we understand that your experience has been different. While such issues are uncommon, we are committed to addressing this matter with the urgency it deserves. We are truly sorry for the inconvenience and distress this has caused.
We greatly value your patience and feedback, as they play a crucial role in helping us improve our products and services. Once again, we apologise for the inconvenience you’ve encountered, and we are committed to working closely with you to resolve these issues to your satisfaction.
We look forward to your response and to resolving this issue as swiftly as possible.
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