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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very professional and polite customer services. Quick and easy to order with both great prices and fast posting. To be brutally honest. £25 for brand new keys when sellers in eBay are asking for... Ver mais

Avaliado com 5 de um total de 5 estrelas

This was exactly what we were looking for in a scooter. We’d done our homework and the company had told us the price before their representative arrived. From the photos in the paper we were not ex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Quick response to my request for a brochure, followed by quick response to a home demonstration. Brian was polite and friendly. As I previously had a scooter that was very heavy and had to be taken to... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

After just very carefully watching your TV advert, again. I'm just wondering why your advertising is NOT aiming your product at black people. I look at it and feel that it is either unconscious bias,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de equipamentos para mobilidade

Informação fornecida por fontes externas variadas

Award Wining eFOLDi lightweight electric folding mobility scooter. Buy Online.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

176 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very professional and polite customer…

Very professional and polite customer services. Quick and easy to order with both great prices and fast posting.

To be brutally honest. £25 for brand new keys when sellers in eBay are asking for £32 with p&p

Cheaper, better and new

15 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lightest mobility scooter

This was exactly what we were looking for in a scooter.
We’d done our homework and the company had told us the price before their representative arrived.
From the photos in the paper we were not expecting it to look so sturdy.

15 de maio de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your wonderful review! We’re so pleased to hear the scooter exceeded your expectations and that you found it sturdy and exactly what you were looking for. We really appreciate you taking the time to share your experience.
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Cliff was brilliant in bringing the…

Cliff was brilliant in bringing the chair and showing us how it worked and I was able to have a go and give it a good try. He answered all of our questions regarding the chair and we thought it was fantastic. Very light weight and easy to use.

14 de maio de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your lovely feedback. We’re delighted to hear Cliff was able to answer all your questions and give you the opportunity to properly try the chair out. It’s great to know you found it lightweight, easy to use, and fantastic overall!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Easy transaction

Maggie was very helpful in sorting the purchase of a new battery for my eFoldi Lite. Seamless experience. Quick delivery.

6 de maio de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your kind review. We’re delighted to hear that Maggie was able to help with your new Lite battery and that the whole process was seamless for you. It’s great to know your order arrived quickly too. We really appreciate your support!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Quick response to my request for a…

Quick response to my request for a brochure, followed by quick response to a home demonstration. Brian was polite and friendly. As I previously had a scooter that was very heavy and had to be taken to pieces, I had tried the two other Efoldi scooters before but found the footplate on the Compass just right. As I was ordering armrests I asked Brian if they were easy to fit, he said if I had problems he would come back to do this for me. Delivery was quick. Would have preferred better instructions on fitting the armrests although I did manage this.

25 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your lovely review. We’re so pleased to hear that Brian was able to help you find the right scooter and provide friendly support throughout the process. It’s great to know the Compass footplate suited your needs so well and that delivery was quick. Wishing you many happy journeys with your new scooter!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Lovely salesman

Cliff was very polite, he explained everything with great detail and mum was very happy with the whole experience, she cannot wait to get out and about, what a pleasant man Cliff was which made it all so easy

8 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good lightweight scooter

Looked at many lightweight folding scooters.
The eFOLDi Compass came out on top.
Had home demo and a try on scooter and it felt quite safe and stable, I live on an unmade rough road and this scooter coped very well.
Agent Cliff clearly explained how it all works and puts together.
Very satisfied so purchased, looking forward to going to horse races with it.

24 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your wonderful feedback! We’re delighted to hear that the eFOLDi Compass stood out to you after comparing different options.

It’s also great to know that Cliff provided a clear and helpful demonstration to get you confident with everything. We’ll be sure to pass on your kind words to him.

Wishing you many enjoyable and comfortable outings, especially at the horse races!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Maggie has been marvellous from the…

Maggie has been marvelous from the start to the end of this journey with E-Foldi. I cannot praise her enough. She was patient and understanding with me and explained things about the scooters so clearly! She is a wonderful Credit to your Company. Well done E-Foldi! Well done, Maggie!

23 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind words! We're thrilled to hear Maggie made your experience such a positive one. We'll be sure to pass on your lovely feedback, she’ll really appreciate it. Enjoy your eFOLDi!
Kind regards,
eFOLDi

Avaliado com 1 de um total de 5 estrelas

BEWARE!!! EXPENSIVE AND TROUBLESOME TO REPAIR!

BEWARE!!!
I paid over £2,500 a few years ago for an Efoldi Explorer. This was a spare power scooter which could fold up for when I went travelling. It has only been used a few times. All three of the pneumatic tyres have now deflated and will not hold air, (faulty valves)! Efoldi cannot come out to repair and will not collect for repair, (about 40 miles by road). They have said that I need to box the scooter and pay £60.00 to send it to them. They will then repair, (with additional charge, of course). The refuse to replace with solid tyres. I cannot do this as I do not have anyone to assist me so my only recourse is to buy a new folding scooter and throw this one away! Luckily, there are many available online at much reduced prices so I will not be wasting my money on Efoldi again!!!

21 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced with your Explorer scooter.

Unfortunately, we are not able to fit solid tyres on our Explorer models, and we understand this may be disappointing.

In terms of repairs, while we’re unable to offer a home visit service, we can arrange for DPD to collect the scooter directly from you, so you wouldn’t need to organise this yourself. As the scooter is now out of warranty, there is a £60 courier charge for this service, and any repairs would be assessed and quoted once the scooter is with us.

We appreciate that arranging repairs can be inconvenient, and we’re here to support you through the process as much as possible. Please contact our customer care team on: 0203 143 5168 or email hello@efoldi.com and we will be happy to assist.
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Efoldi has been a great company to deal with

My wife has been looking at folding mobility devices on Utube for a while, and was taken with the Efoldi range. It was mainly the Lite model that she thought would be most useful for shopping and general usage. I, being the husband thought the Explorer would be great for National Trust sites. Tom came to us today to demonstrate both models. My wife and I had a go on both the Lite, and the Explorer. Tom was very patient and knowledgeable about them, and ensured that we saw how to pack and unpack them, and use them safely. He was an excellent demonstrator and we were very impressed with how both mobility scooters dealt with both grass and pavement. We were so impressed that we purchased before Tom left us. We also had a good look at the Lift which we thought could be useful for loading and unloading in the car. Efoldi have been a very pleasant company to deal with and I would recommend them without reservation.

16 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your wonderful review! It’s great to hear that both you and your wife found the demonstration helpful and that Tom was able to guide you through everything with patience and clarity. We’re delighted that you were impressed with both the Lite and Explorer models, and that they performed well across different terrains.

We really appreciate your kind words and recommendation, it means a lot to us. Wishing your wife many enjoyable and convenient journeys ahead!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Harty Carty (spelt my way) 😉

The staff from eFoldi have always been very helpful, very clear on everything they discuss and are always happy to look into anything you request. Fast and effective service. Kathy, was brilliant every step of the way 🙌🏻. I have never had a bad experience with eFoldi or my Explorer and highly recommend them and their products. Thank you, without my Explorer I struggle to leave home.

15 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind words! We’re delighted to hear you’ve had such a positive experience with our team and that Kathy was able to support you. It means a lot to know your Explorer has made such a difference in your daily life. We truly appreciate your recommendation and are always here if you need anything.
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

The eFoldi has given my husband his independence back

The eFoldi has been so useful for my husband when attending hospital appointments. It has given him his independence back and he can whizz off to the hospital door. It has taken the stress out of trying to find a portering chair. It is easy to fold up and carry onto the bus/train. Only problem we found is that is is not very stable when stored on the bus and needs to be held as will fall over if the bus goes over a bump or pot hole.

15 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your lovely feedback, we’re so glad the eFOLDi has helped your husband stay independent and made hospital visits easier.
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Great service and knowledge

Both the Sales Lady I spoke with in the office and the demonstrator Tom were first class. They were great to deal with and extremely knowledgeable about the product, which is superb.

14 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind feedback! We’re delighted to hear that you had such a positive experience with both our sales team and Tom. We’ll be sure to pass along your compliments to them.
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

eFoldi sales

Their representative Cliff Bingley was extremely knowledgable and helpful which helped me to fully evaluate the eFOLDi scooter I'm interested in.

14 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your kind feedback! We’re delighted to hear that Cliff provided such knowledgeable and helpful support in your evaluation of the eFOLDi scooter. We’ll be sure to pass on your comments to him, he’ll really appreciate it. 😊

Avaliado com 5 de um total de 5 estrelas

Elfoldi Compass.

I had tried the Efoldi Lite at another venue and Tom gave me a very helpful home trial of the Compass that confirmed my choice of that model. It has given me the freedom to do such varied things such as going to London by train to the theatre and racing my 3 year old great grand daughter on her scooter in a local park - she won easily! Michael

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you, Michael, for such a lovely review. We are delighted to hear that Tom’s home trial helped you find the right model and that the Compass has given you so much freedom and enjoyment. Wishing you many more happy journeys and adventures ahead!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Staff member was very helpful when…

Staff member was very helpful when first enquiring.
Craig was extremely helpful and informative when he visited. He answered any questions patiently. He explained the pros and cons of both scooters in great detail, and there was no pressure to buy.
He was a very pleasant gentleman, and a credit to the company.
Went on to purchase the EFoldi Lite, as that was more suitable for my elderly uncle's needs. Craig made sure that my uncle practised the folding and unfolding for himself, and that he was confident while he was using it.
Very professional service. Looking forward to the scooter arriving now.
Delivery is very quick, just 3 working days!

10 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind words and detailed feedback. We’re delighted to hear that Craig was able to provide such helpful, patient, and informative service, and that he made the experience comfortable and pressure-free for your uncle.

It’s great to know the eFOLDi Lite is a good fit, and that your uncle feels confident using it.
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Recent purchase n demo of scooter

My mum had a demo from John regarding purchasing an efoldi scooter, who was extremely helpful and informative.
Also we had excellent service when actually ordering n paying for chosen product.
Will certainly recommend to others

Many thanks

8 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind words! We’re delighted to hear that John was able to provide such helpful and informative guidance, and that your ordering experience went smoothly. It really means a lot that you’d recommend us to others. Wishing your mum many happy journeys with her new eFOLDi scooter!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Excellent Company and Product

I had a demonstration from their representative Tom, this was excellent and he had the product, a compass, with him and I purchased it without hesitation. I have had the compass for 2 months and find it excellent. I would definitely recommend this company

9 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your kind feedback! We’re delighted to hear that Tom provided an excellent demonstration and that you’re enjoying your compass. Your recommendation means a lot to us, please don’t hesitate to reach out if you need anything in the future!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

I had a strong recommendation and…

I had a strong recommendation and indeed a trial run on a friend's eFoldi; so when my scoliosis became worse and walking was difficult, I arranged a demonstration. Tom Smith came and was very helpful.
The Lite came today - I'm calling it my Go-Kart - so I have yet to master assemblage and folding up, properly. But I love whizzing around. With a walking stick you look down, on a scooter you look up, make eye contact and smile at people!

8 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your lovely feedback! We’re really glad Tom was able to help and that your demonstration went well. It’s great to hear you’re already enjoying your “Go-Kart” such a perfect name for it! 😊

With a bit of practice, the folding will soon feel second nature. Wishing you many more happy, smooth rides and plenty of smiles along the way!
Kind regards,
eFOLDi

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