Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Ver mais
A empresa respondeu
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Ver mais
A empresa respondeu
The sofa was purchased with a delivery date of or before Wednesday Shipped by the supplier. Quote: 1 item(s) will be delivered on or before 22/04/2026. I then received an email from the delivery... Ver mais
A empresa respondeu
Detalhes da empresa
- Fabricante de Móveis
- Loja de Camas
- Loja de Móveis para Quartos
- Loja de Móveis Infantis
- Loja de Móveis
- Fabricante
Escrito pela empresa
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Informações de contato
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Reino Unido
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Excelente
4 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I took a day off work to wait for this product
I had some excellent customer care service from Birlea this week when the product I ordered failed to arrive. It was ordered through Wilco, who it is fair to say offered me no help at all and its tracking system was totally innafective. Thank you Birlea for tracking my delivery down to the courier and ensuring that I would recieve the item in question in a couple of days. Happy St George's Day. Thanks for your help. Mr N Needs
21 de abril de 2026
Resposta da Birlea Furniture
We’re really sorry to hear about your experience, Mr Needs — we completely understand how frustrating this must have been, especially after taking a day off to wait in for your delivery.
Not having any update, along with issues tracking your order and getting in touch, is far from the level of service we expect. Our transport team will be looking into this further, as this certainly isn’t the standard we aim to provide.
If you’re able to share your order details with us directly, we’ll make sure this is investigated as a priority and work to get you a clear update on your delivery as soon as possible.
Good delivery service
Good delivery service. Delivered within the time frame. Well packaged items.
16 de abril de 2026
Resposta da Birlea Furniture
Thank you for your review! We're really pleased to hear that you were happy with the delivery service and that your items arrived within the expected timeframe and in good condition. We hope you enjoy your purchase!
Expected to be delivered last Tuesday
Expected to be delivered last Tuesday, but will get it on Tuesday only this week and on unsuitable time gap.
Only I got a reminder to "tell more about experience", but this is not delivered yet.
But only experience of delays.
17 de abril de 2026
Resposta da Birlea Furniture
We’re sorry to hear about the delay to your delivery and the inconvenience caused by the time slot provided. This isn’t the standard we expect, and we understand how frustrating this must be.
I can see this is out for delivery today so if you experience any further issues then please let us know.
Bedroom furniture
Great delivery experience. Very heavy to get upstairs but done efficiently
Lovely furniture and looks so modern and fits well in bedroom
16 de abril de 2026
Resposta da Birlea Furniture
Thank you for your review! We're really pleased to hear you had a great delivery experience and that everything was handled efficiently, especially with the heavier items.
It’s lovely to know you’re happy with the furniture and that it fits so well in your bedroom. We hope you enjoy it!
Next day deliver of Birlea TV stand
Next day deliver of Birlea TV stand
TV stand sturdy, looks good
17 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for your review! We're really pleased to hear your Birlea TV stand arrived quickly and that you're happy with how sturdy it is and how it looks. We hope you enjoy it!
I love the bed but the delivery was awful
I love the bed but the delivery experience was awful. I bought through Debenhams and waited in a whole day for delivery until 9pm. There is no phone number to contact them and I was told by the AI bot to wait a week and if the item doesn’t show up then get back in touch to follow it up! Such a disappointment
16 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for your feedback, and we’re really sorry to hear about your delivery experience.
We completely understand how frustrating it is to wait in all day for a delivery, especially when communication is unclear and you’re left without a direct way to get updates. This is not the standard we expect, and we appreciate how disappointing this must have been.
Our transport team will look into this further, as the delays and lack of communication you’ve described fall short of the service we aim to provide.
We’re glad to hear you love the bed itself, and we’re sorry again for the inconvenience caused around the delivery.
Excellent staff friendly put furniture…
Excellent staff friendly put furniture together where we required it .Advice given on securing and operation .
15 de abril de 2026
Resposta da Birlea Furniture
Thank you for your review! We're delighted to hear that our team were friendly and helpful, and that the furniture was assembled just where you needed it. It’s great to know the advice on securing and operation was useful too. We hope you enjoy your furniture!
Easy process great product
Ordered from here on line as seen product elsewhere much more expensive. Process worked as expected arranged delivery and it all happened seamlessly. Very deep drawers good quality lovely handles. Came in a box so we did have to unpack and dispose.
8 de abril de 2026
Resposta da Birlea Furniture
Thank you for your review! We're really pleased to hear the ordering process was smooth and that everything arrived as expected.
It’s great to know you’re happy with the quality, the deep drawers and the handles – always good to hear the details are appreciated. We hope you enjoy your new furniture!
Scratches on headboard and a chunk of…
Scratches on headboard and a chunk of wood missing. One side had holes in the incorrect place so waiting for replacement.
17 de abril de 2026
Resposta da Birlea Furniture
Thank you for taking the time to leave your feedback, and we’re really sorry to hear about the issues you’ve experienced with your order.
We understand how disappointing it is to receive parts with scratches and damage, as well as incorrect drilling on one side. This is not the quality we expect from our products, and we appreciate you flagging it.
I can see this has been passed to us by the retailer and we are just awaiting a final few details. We’ll make sure the replacement is processed as quickly as possible so you can get everything fully resolved.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Appalling delivery service
We experienced appalling service from Berlea. We waited in for the delivery of our item 3 times before it was finally delivered on the 4th attempt!! It took 4 weeks from the initial date! The previous 3 occasions the item had not been put on the van! Communication was not great and I when I rang and messaged them in the morning of the 4th delivery to check the item WAS on the van, I did not get a response. The item was left in the right area of the room but we were not asked if this was in the right place in that area. It was a very heavy item so difficult to move. Managed should have personally made sure the item was in the van.
16 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We completely understand your frustration around the multiple delivery attempts and the delays involved. This is not the standard of service we aim to provide, and we appreciate how inconvenient it must have been to wait in on several occasions only for the item not to be loaded onto the van.
We also apologise for the lack of communication you received when trying to check on the status of your delivery. Our transport team will be looking into this further, as this falls short of the standard we expect and will be addressed internally.
Regarding the placement of the item, we’re sorry that this wasn’t confirmed with you on delivery. We understand how important it is, especially with heavier items, to ensure everything is positioned exactly where you need it.
Thank you again for bringing this to our attention, and we’re sorry for the frustration this caused. We have requested further information from yourself so that we are able to look into this further for you.
Beautiful bed
The bed i got is beautiful. It was fairly easy put together. I paired it with a matress from amazon and it is so comfortable.
There were some paint chips on the frame work. I did send a message via b and q but got no response.
Other than that my little girl loves it, and prefers her bed to mine ! .
As requested a order number please can you send an email address for me to contact you please.
10 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for your review! We're really pleased to hear you’re happy with the bed and that it was easy to assemble – and even better that your little girl loves it so much!
We’re sorry to hear about the paint chips and that you didn’t receive a response. If you’re able to provide your order number our Customer Service team can look into this further.
Thanks again for your feedback!
The bedroom furniture is beautiful
The bedroom furniture is beautiful. Well made quality products. I love it my bedroom looks amazing.
11 de abril de 2026
Resposta da Birlea Furniture
Thank you for your review! We're delighted to hear how happy you are with your bedroom furniture and that you're pleased with the quality.
It’s great to know it’s made such a difference to your space – we hope you continue to enjoy your new bedroom!
Resposta da Birlea Furniture
Thank you for your review! We're really pleased to hear you were happy with the service and that the delivery was prompt.
It’s great to know our team came across as professional too – we really appreciate your feedback!
The person who did the delivery was…
The person who did the delivery was really helpful and polite
16 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for your review! We're really pleased to hear the delivery driver was helpful and polite – we’ll make sure this is passed on to the team.
We hope you’re happy with your order and enjoy your furniture!
I thoroughly recommend this Company
Good product, clear and up to date communication regarding despatch and delivery. I would definitely recommend this company.
14 de abril de 2026
Resposta da Birlea Furniture
Thanks for your review! We're really pleased to hear you're happy with the product and that communication around dispatch and delivery was clear and up to date.
We really appreciate the recommendation, and if you ever need anything in the future, we’re always here to help.
Very poor service
One of the men didn’t take off his shoes when it was muddy and wet outside. They couldn’t adjust the dressing table they put together, and left me to sort out the non-alignment of the drawer and the door. Even though they agreed it was out of line. The explanation for this was “we only put the furniture together, we don’t get trained for this, we don’t have the right tools on us, you’ll have to ring Furniture Village, they’ll sort it out.” They couldn’t get away quick enough. Very poor service having brought the wrong item in initially as well.
15 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thanks for your review, and we’re really sorry to hear about the experience you’ve described.
This is not the standard we expect from our delivery and assembly service. Our transport team will look into this further to understand what happened and ensure it is addressed appropriately.
We’re also sorry to hear there were issues with alignment during assembly and that the wrong item was brought initially — we appreciate how frustrating that must have been.
We have requested further information from you so that we are able to investigate this for you.
Over the moon with my Oak Double Wardrobe
I purchased an oak wardrobe from Birlea which was delivered 14th April 26. Over the moon with my purchase. No chipboard, good heavy quality oak. Easy to follow instructions and put it together within an hour.
I received notification of the delivery date and time slot of 1 hour, which was excellent. Great communications.
Delivery was on time and early. Delivery guys very helpful and professional.
So pleased with my purchase I am going to buy more furniture from Birlea soon.
14 de abril de 2026
Resposta da Birlea Furniture
Thanks for your review! We're really pleased to hear you're over the moon with your oak wardrobe!
It’s great to know you’re happy with the quality, the clear instructions, and how straightforward the assembly was. We’re also glad the delivery team and communication around your time slot met expectations — we’ll be sure to pass your kind words on.
We really appreciate your support and look forward to helping you again soon.
Excellent service 👏
Excellent service 👏
Communication, delivery and continuously kept up to date with delivery and time schedule. Courteous delivery guy.
Thank you Birlea Furniture
5*
15 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thanks for your review! We're really pleased to hear you were happy with the service from start to finish!
It’s great to know the communication and delivery updates kept everything clear, and that our delivery team were courteous on the day — we’ll be sure to pass that on.
Thanks again for choosing Birlea Furniture, and if you ever need anything in the future, we’re always here to help.
On time and excellent customer service.
13 de abril de 2026
Resposta da Birlea Furniture
Thanks for your review! We're really pleased to hear you were happy with the on-time delivery and our customer service.
If you ever need anything in the future, we’re always here to help.
Professional delivery
Perfect. On time.
Polite and professional delivery to my bedroom. A1. Highly recommend
...
14 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you so much for your kind words!
We’re really pleased to hear that your delivery arrived on time and that our team were polite and professional — it’s exactly the level of service we aim to provide.
We truly appreciate your recommendation and hope you enjoy your new purchase!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.