BitPay Avaliações 293

My $1000 got stuck through a trx in XRP .. and the refund is not happening

Their support system and verification process are the worst in the world. I submitted all my doc but they auto declined , Mailed them several time no answer just the auto ticket closed.

Update, they helped to verify my account and successfully veried now, also they refund in crypto that I top up for namecheap

I beg you not to use bitpay, they are pure crypto scammers, I tried using their platform for a transaction, the amount of coin I sent fluctuated by just little amount which made the transaction underpaid, I was prompted to process a refund in which would show me invoice archived whenever I clicked refund. I’ve tried contacting their customer support but no reply. They are simply thieves, they make their money off scamming people off their money!

There has been no refund for 2 years and the website is barely working at the moment, your refund request is being cancelled. Total fraud.I did lose 2050$

This is a very unprofessional company to start with. I asked a simple task of closing my account and it took a week to get a proper respond stalling with petty excuses. Then they replied my account was closed. I keep checking and still see my account is active. Worst of all they no longer respond to my messages. This is a service that everyone should stay away.

Basically they stole $20 somehow since they claim my transaction was underpaid. So the refund is deducted a significant amount. And in general the whole UI seems misleading and painful.

thank you for taking my money you have terrible service you dont assist with anything

J’ai déjà effectué plusieurs achats sur un site qui utilisent cette méthode de paiement et je n’ai jamais eu de problème.

BitPay is terrible, first they dont even have address which I can send to they just show QR Code which is buggy on blockchain application, then I happen to get lucky for QR Code to be readable to send them money and I accidentally send Subtotal instead of Total amount and they ignore my support ticket taking away my money and not giving me faceit subscription or refunding me amount

I would give you Reference Support Ticket, but It didnt even send me confirmation to my email about my created ticket, shameful site.

EDIT: Replied to my ticket and said :

Hello,

We've reviewed the transaction details provided. This transaction does not belong to a BitPay Invoice (df73377b238dc350a1c4eb4d93c1e49e7af0dbcb1790e6639caca02b631d5f12).

It is possible this transaction was sent from wallet to wallet without using our payment gateway.

A cryptocurrency transaction that has already been broadcast to the network is irreversible. This is an essential feature of the protocol which prevents payment fraud.

If you have sent your funds to any address not associated with a BitPay Merchant, there is nothing that we can do to recover the payment for you.

As you can see from transaction hash I have around 18k on my bitcoin wallet would I really be lying for 9 euros? I hope you guys that you are reading this NEVER use BitPay because they're greedy af

Worst ever company. They do want all kind of legal documents and your image and your address for just a simple payment. and i'm just a simple customer shopping online.

Eigentlich kaum in Worte zu fassen, dass solch ein Drecksfirma überhaupt legal existieren darf.

Ich wollte mir mit meinen Bitcoinresten etwas leckeres bei Lieferando bestellen. Bei Bitpay (Zahlungsanbieter für Bitcoinzahlungen bei Lieferando) muss vor Nutzung der Services ein Identverfahren abgeschlossen werden. Heißt also Foto vom Personalausweis inkl. Selfie.

Nachdem die Verifizierung abgeschlossen war, wollte ich meine Lieferandobestellung tätigen. Allerdings wurde schon 5 Sekunden nach erfolgter Zahlung der Kauf abgebrochen und ich bekam die Meldung, dass die Zahlung abgelehnt worden sei und ich die gezahlten BTC ABZÜGLICH!!! der Transaktionsgebühren zurückerstattet bekomme.

Und jetzt kommt der Hammer: Ich habe bewusst eine niedrigere Transaktionsgebühr mit etwas längerer Wartezeit für die Confirmations gewählt. TROTZDEM hat man mir 13€!!! Gebühren abgezogen, die Rückzahlung ist bisher NICHT wieder da.

Es ist eine Frechheit, dass bei einer abgelehnten Zahlung die Gebühren einbehalten werden, nachdem man sich extra registriert hat mit seinem Personalausweis. Das Geld gibt es auch nicht sofort oder taggleich zurück, einigen Internetbeiträgen zufolge dauert eine Erstattung oftmals bis zu einem Monat.

Ich hoffe wirklich, dass diese Drecksfirma dicht gemacht wird. Betrüger sind das Allerletzte. Entweder man bietet einen funktionierenden Service an oder lässt es bleiben. Aber Zahlungen abzulehnen ,ein Drittel des Bestellwertes einfach als Gebühren einzubehalten und dann die Rückerstattung nicht zeitnah zukommen zu lassen ist eine FRECHHEIT! Die anderen Rezensionen sprechen wohl ebenfalls für sich.

Be careful, bitpay is a scam!
I bought €50 in Bitcoin, I only received €33 in bitcoin. And I can't even use them, because aren't even enough to pay the commissions for make 1€ payment.
I tried to send 1 euro to the wallet of my friend, and bitpay app says that there are not enough funds to carry out the operation.
They practically stole everything. Customer service says it is not their fault Thank goodness that I had tried with a small amount just to try.
Be careful, they are thieves. Real criminals.

complete fraudulant app takes money for crypto then steals your crypto prevents you from moving your crypto so they can keep devalueing your crypto until its pointless or worthless . bitpay are theives in my opinion

Na stronie opłata to 2% +25C (oczywiście z * ;)) realnie przesyłając 30usd na inny portfel ukradli (bo inaczej tego nie da się nazwać) 15% całej sumy. Na pewno nie polecam dla niedzielnych zakupowiczów.

Would give -5 stars if I could
I have $300 USDC I want to withdrawl. I need to tranfer this to my crypto exchage (per Bitpay). Bitpay say there is not enough ETH in the account for transfer fees. I try to change my USDC soin to ETH, same error. I can't use the wallet feature or withdraw anything direct because I am in Canada. This scam company has just stollen my money. Thanks

They have the most slowest customer support in the world

This a scam company. Just sent a small amount of crypto I had to some business that accepts crypto. It was less than $10. They showed xxx amount needs to be transferred. On transfering the amount they tell you it is not enough and will say "Underpayment". They will tell you will get a refund. To get that refund you need to sign up and login to claim. But when you do that, they don't allow you to sign up without providing all your ID, photos, and other details. This is a scam operation to siphon off your data by pretending the transfer didn't work or you need a refund. Do not use it for any payment.

i have both MetaMask and TrustWallets but BitPay couldn't connect with MetaMask although it's listed as one of the compatible wallets. when i tried to scan the QR code with my mobile Metamask wallet, it says their QR code is invalid address. so i tried my TrustWallet which had sufficient DAI, one of their listed cryptos, but it connected with my wallet but said there were no funds. i've wasted about two hours trying to hack their obstacle course and have now given up.

First: Stay away from any company like BitPay that does not have a customer service phone line. They spend more energy hiding behind crafted emails rather than helping you solve any issue. They spend days crafting texts & lines to avoid your issue & cover their backs.

Second: Their customer service was so unhelpful & unsympathetic, responding with generic FAQ responses instead of actual help to the issue. After insisting, they bluntly told me I've basically lost my money.

It was very easy to download tha app, open an account and fund it. Story changes when you wish to use your money. I tried to send some crypto to pay for a service, and got stuck where I was being asked for an encrypted password. I used my account password which did not work. I was told that I needed a 12-word recovery phrase to find my encrypted password.

I trolled through my account email and couldn't find a single email from BitPay mentioning '12-word recovery phrase' or 'encrypted password'. Sent an email to their customer service, only to get generic FAQ responses for many days. After insisting and pushing back, I finally got told blatantly that if I can't remember my password, I would loose any money I have in the account.

Getting fed up, I asked to close the account and recover my fund. I got told they can close the account but I won't recover any fund I have in it.

Morale of my experience; there is absolutely no way to access your money if you forget your password or don't have the 12-word recovery phrase. In my case, my account password won't work and I don't recollect ever creating another 'encrypted password' or being given any 12-word recovery phrase. What's worse, there is no email in my inbox about either of these.

If perhaps there is a glitch where new passwords are needed, these guys will gladly tell you to forget about any fund in your account even if it's worth a million pound.

No doubt, someone at the top, is getting really fat off of all these.

Avoid BitPay at all cost for your peace of mind. I won't be surprised if it goes belly-up in the not too distant future.

I used the bitpay payment processor. My transaction get refused by you guys. Force me to create a account to refund, and dont verify my email adress when pressing the link, everytime i open de email link, the page tells me it send me a new verification email and it repeats this till infinity. Now the chat support bot ask for a invoice ID while you guys dont give a invoice ID so. so, 1. Fix your payment processor 2. Fix your website and email verification system 3. Stop asking outrages transaction fees that are double of the actual current bitcoin transaction cost. 4. Add invoice IDs to the page 5. Send me my damn money back 6. Stop being a thief and reconsider if your in the right business

BITPAY will steal your money dont use it ‬