Bluefin SUP Avaliações 1.226

Recently bought a SUP bundle, amazing quality board and accessories, small defect to rucksack which was replaced in no time at all. Would highly recommend.

Ho acquistato un SUP CRUISE CARBON 12” nel luglio 2023 presso il negozio BLUEFIN di Amazon, pagato 1000 euro ( perché in sconto estivo )
Usato 15 gg estate 2023, 15gg estate 2024, quest’anno arrivato al mare e gonfiato ( al di sotto dei massimo consigliati ) ed il primo gg di utilizzo e’ letteralmente ESPLOSO. Ho contattato la BLUEFIN che ha insistito con richieste senza senso nonostante abbia inviato la ricevuta di acquisto di Amazon e la loro assistenza direi assolutamente ridicola ed alla fine inesistente ( sebbene sbandierino 5 anni di garanzia )
Alla fine anche se erano già trascorsi i due anni ( passati da un mese ) AMAZON si e’ fatto carico del ritiro e del rimborso.
ASSOLUTAMENTE DELUDENTI, comprate altro.

I had missing item from the kit I requested so i reached on Friday morning 9am and luckily got reply by the end of working day after 3pm regarding my query. I will wait for delivery results but so far no bad experience :)

Only 4 cuz something was missing in the original parcel.

The survey of how they did was rather too simple. I think it should have more thoughtful questions which would give more info to improve the service or give insight.

Only 2 simple questions which is rather a tick box of the list approach - quite sad to see :( oh well

I ordered the Retro 80's and it is so beautiful. I contacted customer support before ordering and my queries were answered in a timely manner. Kudos to Bluefin.

Nach 3 Jahren, seltener und sorgfältiger Nutzung, löst sich das Deckpad komplett auf und alles was angeklebt ist löst sich ebenfalls vom SUP ab.
Die 5 Jahresgarantie ist nur Kundenfang!
Da die Rücksendekosten selber zu tragen sind, wurde mir direkt von einer Rücksendung zwecks Reparatur abgeraten. Ich bekomme auch kein neues Deckpad und Kleber zugeschickt. Dafür, dass die Garantie dann eh nicht wahrgenommen wird, war das SUP von Bluefin eindeutig zu teuer.

The after sales support from bluefin is some of the best I've ever had. Paddle broke and they replaced it with no hesitation

Mein SUP war ein Geburtstagsgeschenk und konnte von mir erst nach einem halben
Jahr ausprobiert werden. Beim ersten Versuch brach das Gewinde zum Anbringen der Finne aus ( inzwischen wurde das Befestigen der Finne besser gestaltet)
Der Kontakt zum Kundenservice war reibungslos,schnell und in meiner Landessprache !!! In kürzester Zeit wurden meine Fotos des Problems ausgewertet, Retourenbescheinigung erstellt und abgefragt,in welcher Farbe mein neues Board geliefert werden soll. Ich war begeistert!Nach 19 Tagen lag vor mir ein neues und besseres Board,sogar mit passendem Kayak-Kit,da meins dazu nicht mehr passte. Und das Wichtigste: es fährt sich wunderbar auf den Boards von Bluefin !

I've had the board for one day, so have not yet used in on the water, but at first glance, and I am a very critical individual, I would say that I'm extremely pleased with what I can see. The board is very pretty and the construction looks to be very sound, there more than enough bungy cords for any kit and even a place for your camera at the front. I'm used to paddling fast unstable hard boards and wanted something for a bit of fun and this seems to fit the bill.

My first SUP, bought in the sale direct from Bluefin, Ended up getting a more premium board from Bluefin, than I would've got from a local sports store for the same amount of money. Five year guarantee is good, and customer service was great when I had a question. Great experience so far, just need to get out and try it now.

Great product from this company! it is the 3rd board that I bought and great quality product, deliver on time to my house and my other 2 friends that are using this are very happy with the board.

Absolutely great customer service support. Reached out on a small issue with a product accessory and they were very quick to respond and provided a replacement. Communication was great as well mentioning to me of a potential delay so I was aware. This was very much appreciated.

Really friendly experience. Quick responce and great customer service (definitely real people on the chat 😀). Already recommended to my friends!

Super Produkt mit einem noch besseren Service.

Was missing a free gift from my order customer service responded quickly to tell me it arrives seperate and it did. Very happy with both items

The replied very quickly we detailed instructions and we love our blue fin paddle boards !

Excellent customer service - Kenzie has been so helpful and delivery was really quick. Great Board - thanks

We have a Bluefin SUP with Kayak adaptor and love the product. Not only it the the quality of the product excellent, so is the quality of customer service. There is a swift online response and the team are very helpful. After a couple of season's use, the valve developed a slight fault through wear and tear, making it difficult to deflate singlehandedly, although the SUP was still useable. I spoke to customer service and after viewing photos. they replaced the valve within a week.
I recommend the product and the customer service team very highly. Special thanks to Jake, Khareen and Joe for their advice and support.

Compré un SUP Cruise 10’8 Sunburst. La tabla en sí está bien, pero el sistema de encastre de las aletas deja mucho que desear. Utiliza clips de plástico que se zafan con facilidad y se rompen constantemente. A pesar de que vienen tres clips de repuesto y de que fui extremadamente cuidadoso al colocar y quitar las aletas, ya se rompieron dos en solo cuatro usos. El sistema es claramente poco fiable y frágil, lo que termina afectando la experiencia general de uso. Los clips no se venden por separado no los he podido conseguir online

Just bought my first paddleboard and had taken it out for the first time the paddle had snapped and contacted customer support straight away a few pictures later and they were willing to send a new one straight away

I purchased the Bluefin Carbon 12' SUP 2025 and overall I'm very satisfied with this board. While there are some minor cosmetic imperfections (which seem to be normal for handcrafted products like this), the performance on the water is excellent and the quality-to-price ratio is fair.
What really impressed me was Bluefin's customer support. They responded promptly to all my questions, provided detailed explanations about product characteristics, and went above and beyond to address my concerns with a genuine commitment to customer satisfaction.
I would definitely recommend Bluefin for anyone looking for a good inflatable board backed by exceptional customer service.