Ordered two bikes for our grandchildren for Christmas presents (Gingersnap 16” and Moonbug 12”) Quality of built is superb ….. courier damage to box meant some damage to mudguards but customer s... Ver mais
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Veja o que dizem as avaliações
Spotted this bike via a Google search and came across Bobbins. The bike we ordered was exactly what we wanted for our little girl (3yrs) she loves red and collecting things so this little bike with ba... Ver mais
A empresa respondeu
Good information on the website helped us to order the correct size. Delivery was prompt (though delayed by one day due to an issue with the courier). The bike was well packaged and fairly simple to... Ver mais
A empresa respondeu
A lovely looking bike and delivery time was as expected, but these bikes are not at all suitable as first pedal bikes. The frames and handlebars are too heavy, making them too difficult to control for... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are an independent family-run bicycle brand based in East London. We are united with our customers through a shared love of aesthetics, freedom and fun. We design bikes for everyday life. So if you are aged 2 to 92, you'll find a two-wheeled companion in the Bobbin range. We have blazed a trail since 2007 and are known as Britain's best-loved leisure bike brand. Tens of thousands of riders around the world can't be wrong! So why not join us in Bobbin World? You can purchase direct from us here on our site, with home delivery or local Collect options available. Happy Cycling! x
Informações de contato
4,0
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant bike
Brilliant bike, fast delivery. Have a very happy Son.
14 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Katrina,
Thank you for your lovely review! We’re so glad to hear your son is happy with his new bike and that delivery was nice and quick.
Best wishes,
Bobbin Bicycles
Great product
Fast delivery
Great product
Matches online description and pictures
11 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your kind feedback! We’re so pleased to hear your order arrived quickly and matched your expectations. Enjoy your new Bobbin!
Best wishes,
Bobbin Bicycles
Exactly what I was looking for
The bike arrived quickly and my husband was able to help me assemble it. It’s beautiful, a really nice ride, and exactly what I was looking for!
12 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Annika,
Thank you for your lovely review! We’re so glad to hear the bike arrived quickly and that you’re enjoying the ride. Wishing you many happy cycling adventures!
Best wishes,
Bobbin Bicycles
Recommended
Really easy to order, high quality product and fast delivery.
6 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your kind words and recommendation! We’re so pleased you found the ordering process easy and the product high quality. Enjoy your new Bobbin!
Best wishes,
Bobbin Bicycles
Arrived promptly
Arrived promptly, great little bike and easy to assemble.
8 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Debbi,
Thank you for your review! We’re glad to hear your bike arrived quickly and was easy to put together. We hope it brings lots of happy rides!
Best wishes,
Bobbin Bicycles
I excellent product
6 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Gillian,
Thank you for your review! We’re so pleased you’re happy with your purchase.
Best wishes,
Bobbin Bicycles
Good Delivery great bike!
13 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your kind words! We’re glad you’re happy with the bike and our delivery service.
Best regards,
Bobbin Bicycles
I ordered a bike helmet for my…
I ordered a bike helmet for my granddaughters birthday and it arrived very quickly as is perfect. Fabulous quality 👌
8 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Sara,
Thank you for your lovely feedback! We’re so pleased the helmet arrived quickly and was perfect for your granddaughter’s birthday.
Best wishes,
Bobbin Bicycles
My daughter is very excited and happy…
My daughter is very excited and happy about her bike
12 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
We’re so happy to hear your daughter is excited and enjoying her new bike!
Best wishes,
Bobbin Bicycles
Amazing customer service
Amazing customer service! Lovely people and great communication when I had a problem with delivery
8 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Jennifer,
Thank you for your wonderful feedback! We’re so pleased we could help and that you had a great experience with our team.
Best wishes,
Bobbin Bicycles
Gorgeous bike! 😍
Spotted this bike via a Google search and came across Bobbins. The bike we ordered was exactly what we wanted for our little girl (3yrs) she loves red and collecting things so this little bike with basket was just perfect. Very easy to order with extremely fast postage! Well packaged with all parts carefully packed for protection. Assembly took a little longer than expected, but we got there in the end 😅 most importantly our daughter LOVES it! 😍 She's already whizzing around with the stabilisers on, won't be long before she's riding without them. Great value for money for a top quality and gorgeous looking bike.
11 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for such a lovely review! We’re thrilled to hear your little one is already enjoying her new red bike and basket – it sounds like a perfect match. We’re glad the delivery and packaging met your expectations, and we’ll keep working to make assembly as smooth as possible.
Wishing her many happy adventures on two wheels!
Best wishes,
Bobbin Bicycles
Great products and fast delivery.
Great products and fast delivery.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thanks for your feedback! We’re glad you’re happy with the products and the quick delivery.
Bobbin Bicycles
Resposta da Bobbin®
Hi Kate,
Thanks for your kind words! We’re so glad you love your new helmet and that it arrived quickly. Wishing you many safe and stylish rides!
Best,
Bobbin Bicycles
Great quality bike that I’ve had years…
Great quality bike that I’ve had years and still looks new. The bike lamp I bought didn’t come with a bolt to fix it to my bike, which was a shame but it looks great.
1 de julho de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Rachel,
Thank you for your feedback! We’re delighted to hear your bike has lasted so well over the years and still looks new. Sorry to hear about the missing bolt for the lamp — glad it still looks great on your bike.
Best regards,
Bobbin Bicycles
Beautiful bike - Terrible Customer Service
I live in the channel islands and paid over £100 for delivery of my Bobbin Hummingbird. I was happy to do this as it's such a lovely looking bike at a reasonable price. The construction of the bike is a bit faffy but doable.
However, on my second ride the Derailleur broke/bent and the bike became unrideable. I understand these things happen - mechanical problems can occur - and my only concern was to get the bike up and running as quickly as possible as I had sold my old one and use it for getting around.
That is when all my issues started. Bobbin offered to collect and replace my bike, but given my location, a repair locally was much more economical and, crucially for me, faster. Couriering one way alone from Jersey would have been £100 plus. But it has been such a nightmare trying to get them to cover the full cost of a modest repair (65.00). They have offered me 40, then 50 pounds and it's been like pulling teeth trying to get them to meet their obligations under the Consumer Rights Act. And feels very much a case of cutting of their nose to spite their face as this is surely a much cheaper option than replacement.
I really liked the look and ethos of Bobbin as a company, but the customer service has been so depressingly bad that I will never buy from them or recommend them. Its so frustrating when brands put so little thought or common sense into their customer service. But looking at the reviews on here I'm not the only only who has been met with this type of response.
5 de agosto de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Samantha,
Thank you for your detailed review — we're sorry to hear about your experience.
We absolutely understand how disappointing it must have been to run into a mechanical issue so soon, and even more so to find the repair and support process frustrating. While we do try to support repairs locally where replacements aren’t practical, it’s clear this situation could have been handled better on our end.
Your feedback has been shared with the team to help improve our service, especially for customers in non-mainland areas.
Thank you again for your honest review.
Great service and speedy delivery.
28 de julho de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Mark,
Thanks for your review! We're so pleased to hear your son is enjoying his bike and finding it easy to use.
Happy cycling!
Best regards,
Bobbin Bicycles
Good bike
Good bike, my son loves it well fixed and easy to use.
30 de julho de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thanks for your review! We're so pleased to hear your son is enjoying his bike and finding it easy to use.
Happy cycling!
Best regards,
Bobbin Bicycles
Swift dispatch of the bike
Swift dispatch of the bike. We bought it for our Grandson and he loves it. Excellent light bike!
22 de julho de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your kind words! We're so glad your grandson loves his new bike and that it arrived quickly.
Wishing him lots of happy rides ahead!
Best,
Bobbin Bicycles
Great service
Delivery was excellent and in good time.
Nice helmet to go with the bike. She hasn’t had it yet as her birthday is next week.
21 de julho de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Jonathan,
Thanks so much for your review! We're glad to hear the delivery went smoothly and that you're happy with the helmet.
We hope she has a fantastic birthday and loves her new gear!
Best wishes,
Bobbin Bicycles
Easy ordering process
Easy ordering process. Fast delivery. Product looks as advertised.
28 de julho de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thanks for the great feedback! We're glad to hear the ordering was simple, delivery was quick, and the product met your expectations.
Happy cycling,
Bobbin Bicycles
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