Ordered two bikes for our grandchildren for Christmas presents (Gingersnap 16” and Moonbug 12”) Quality of built is superb ….. courier damage to box meant some damage to mudguards but customer s... Ver mais
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Veja o que dizem as avaliações
Spotted this bike via a Google search and came across Bobbins. The bike we ordered was exactly what we wanted for our little girl (3yrs) she loves red and collecting things so this little bike with ba... Ver mais
A empresa respondeu
Good information on the website helped us to order the correct size. Delivery was prompt (though delayed by one day due to an issue with the courier). The bike was well packaged and fairly simple to... Ver mais
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I had a Bobbin Kingfisher bought for me as a gift in March 2026. The bike arrived promptly and didn't take too long to assemble. Sadly after just a few weeks parts started to fall off and lost some... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are an independent family-run bicycle brand based in East London. We are united with our customers through a shared love of aesthetics, freedom and fun. We design bikes for everyday life. So if you are aged 2 to 92, you'll find a two-wheeled companion in the Bobbin range. We have blazed a trail since 2007 and are known as Britain's best-loved leisure bike brand. Tens of thousands of riders around the world can't be wrong! So why not join us in Bobbin World? You can purchase direct from us here on our site, with home delivery or local Collect options available. Happy Cycling! x
Informações de contato
3,9
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What is going on with this company
What is going on with this company?
Alwful communication. Made to feel like its my fault. Then deliver the bike to some address in the USA..
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi James,
We’re very sorry to hear about the issues you’ve experienced. This is not the level of service we aim to provide, and we completely understand your frustration.
Please contact our Customer Care team directly with your order details so we can investigate what went wrong and work on resolving this as quickly as possible.
Kind regards,
Bobbin Bicycles
Delivered and packaged with care and…
Delivered and packaged with care and fab quality thank you
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your lovely feedback! We’re delighted to hear your order arrived safely and that you’re happy with the quality.
Best wishes,
Bobbin Bicycles
Bike was easy to assemble and looks…
Bike was easy to assemble and looks great. Delivery was very efficient with no issues
28 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Adam,
Thank you for your feedback! We’re so pleased to hear your bike was easy to assemble, looks great, and that delivery went smoothly.
Best wishes,
Bobbin Bicycles
Prompt delivery and easy to asemble
28 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your feedback! We’re glad your order arrived promptly and that assembly was easy.
Best wishes,
Bobbin Bicycles
Be very careful. Shocking customer service.
Be very careful about using this company as it appears they are not anything like older reviews would suggest. Ordered the gingersnap balance bike for my daughter. Arrived damaged which can happen so I contacted them via there website and was told they don’t have replacement part so will need to replace whole bike. I have to arrange collection with them before they send replacement. However they reason to emails every 4 days, you can’t get through to their office as the contact number constantly says office is closed. Just hey automated messages when attempting to contact them on social media platforms. I have asked repeatedly to call me and provided mobile number but nobody calls. This has been going on for two weeks now and still no collection arranged or new bike sent. I will be contacting my credit card company as they are clearly messing about. Do not use them as the customer service is shocking.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Chris,
We’re very sorry to hear about the issues you’ve experienced with your order and the delays in communication. This is not the experience we want for our customers, and we completely understand your frustration.
Please contact our Customer Care team directly with your order details so we can prioritise arranging the replacement and collection for you as quickly as possible.
Kind regards,
Bobbin Bicycles
Christmas bike
Easy to order online. Good service and quick delivery.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Karen,
Thank you for your kind words! We’re really pleased to hear that ordering was easy and that your bike arrived quickly.
Best wishes,
Bobbin Bicycles
Great bike, great price, great delivery!
Information on product was clear and concise, delivery excellent and very quick.
We haven’t assembled it yet - but looks easy enough.
Very pleased with the Black Friday price too!
25 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your lovely feedback! We’re delighted to hear you found the information clear, enjoyed quick delivery, and were happy with the Black Friday price. We hope assembly goes smoothly and that the bike brings lots of enjoyment!
Best wishes,
Bobbin Bicycles
Nice but not perfect
The item (wicker bike basket) is really nice now I've cleaned it up! I don't think I've ever bought anything that was so dirty on delivery. It was covered in a fine dust (like a year's worth of road haze) as though it had been left on a shelf but not dusted for ages. Cleaned up OK with weak soap and water and, as said, a really nice basket. Can recommend the basket not the dirt!
25 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Chris,
Thank you for your honest feedback! We’re glad to hear you’re happy with the basket itself and appreciate you letting us know about the condition on delivery. We’ll pass this on to our team to help improve packaging and cleanliness for future orders.
Best wishes,
Bobbin Bicycles
Love the bike for my daughter so far!
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Michael,
Thank you so much for your lovely feedback! We're delighted to hear your daughter is loving her bike so far.
Wishing her lots of happy rides!
Bobbin Bicycles
Packaging was slightly damaged so that…
Packaging was slightly damaged so that could do with being stronger, apart from that everything seems to be there. It hasn't been put together yet as it is a Christmas present , so hopefully we won't have any problems.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Heather,
Thank you for sharing your feedback! We’re glad everything arrived, but we appreciate you letting us know about the packaging — we’ll certainly pass this on to our team.
We hope the bike is a big hit at Christmas, and if you need any help when it comes to assembly, our Customer Care team is always happy to assist.
Kind regards,
Bobbin Bicycles
Excellent service
Delivery was on time. Very pleasant courier, helped me lift the box inside the house.
Good service
20 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Shirley,
Thank you so much for your lovely review!
We’re really pleased to hear your delivery arrived on time and that the courier was helpful — that’s exactly the service we hope to provide.
Thanks again for choosing Bobbin!
Kind regards,
Bobbin Bicycles
Fab helmet
Very straight forward order and delivery. Fab and unique helmet.
20 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for the lovely review! We're really glad to hear everything was straightforward and that you’re loving your new, unique helmet. Enjoy every ride!
Kind regards,
Bobbin Bicycles
Fast delivery
Fast delivery, good packaging, simple assembly instructions
21 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your feedback! We’re pleased to hear your order arrived quickly, was well packaged, and that the assembly instructions were easy to follow.
Best wishes,
Bobbin Bicycles
Good quality product
Good quality product, looks lovely
23 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi David,
Thank you for your feedback! We’re delighted to hear you’re happy with the quality and look of your product.
Best wishes,
Bobbin Bicycles
Good
Good. communication
I would like the option when ordering to get deltoid safe place as I had to phone delivery a few times and missed yhe delivery
19 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Belinda,
Thank you for your feedback! We’re glad you were happy with our communication and appreciate your suggestion about having a safe place option when ordering. We’ll pass this on to our team for consideration.
Best wishes,
Bobbin Bicycles
Lovely bicycle
Lovely bicycle - well made and quick delivery. Very pleased !
24 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your kind feedback! We’re so pleased you’re happy with your new bicycle and that it arrived quickly.
Best wishes,
Bobbin Bicycles
Very prompt!
14 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your feedback! We’re glad to hear you found our service prompt.
Best wishes,
Bobbin Bicycles
Excellent helmet.
Excellent helmet.
It arrived quickly. Very easy to adjust size.
Looks and feels great.
An excellent price/value for money.
Delighted.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Sally,
Thank you for your lovely review! We’re thrilled to hear you’re delighted with your helmet and found it easy to adjust, great quality, and good value.
Best wishes,
Bobbin Bicycles
Great little first bike for my…
Great little first bike for my granddaughter for Christmas
18 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Sarah,
Thank you for your feedback! We’re delighted you chose a Bobbin bike as a Christmas gift and hope your granddaughter loves it when she receives it!
Best wishes,
Bobbin Bicycles
Had a very unfortunate experience with…
Had a very unfortunate experience with this company. Their customer service seems to be completely terrible. I live in Northern Ireland, part of the United Kingdom. I tried to order two bikes for my grandchildren, and when it was time for delivery, they attempted to charge me £95. I contacted them immediately, thinking it was a mistake. I told them I had a full meter-long stove delivered on a pallet for less than £95. They said they would look into it promptly and get back to me. After three emails from me and not a single response, it was very disappointing.
I know realise I’m not the only customer extremely disappointed. I see on trust pilot they have a 16% one star rating.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Stephanie,
We’re very sorry to hear about your experience and the difficulties you’ve had with delivery and communication. This is not the level of service we aim to provide, and we completely understand your frustration.
Please contact our Customer Care team directly with your order details so we can investigate this issue and work on a resolution as quickly as possible.
Kind regards,
Bobbin Bicycles
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