Ordered two bikes for our grandchildren for Christmas presents (Gingersnap 16” and Moonbug 12”) Quality of built is superb ….. courier damage to box meant some damage to mudguards but customer s... Ver mais
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Veja o que dizem as avaliações
Spotted this bike via a Google search and came across Bobbins. The bike we ordered was exactly what we wanted for our little girl (3yrs) she loves red and collecting things so this little bike with ba... Ver mais
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Good information on the website helped us to order the correct size. Delivery was prompt (though delayed by one day due to an issue with the courier). The bike was well packaged and fairly simple to... Ver mais
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I had a Bobbin Kingfisher bought for me as a gift in March 2026. The bike arrived promptly and didn't take too long to assemble. Sadly after just a few weeks parts started to fall off and lost some... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are an independent family-run bicycle brand based in East London. We are united with our customers through a shared love of aesthetics, freedom and fun. We design bikes for everyday life. So if you are aged 2 to 92, you'll find a two-wheeled companion in the Bobbin range. We have blazed a trail since 2007 and are known as Britain's best-loved leisure bike brand. Tens of thousands of riders around the world can't be wrong! So why not join us in Bobbin World? You can purchase direct from us here on our site, with home delivery or local Collect options available. Happy Cycling! x
Informações de contato
3,9
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good value
Bike appears to be well built and looks smart. It was pretty easy to put together. My only reservation is there seems to be a bit of rubbing on the disc brakes where they are not totally true
11 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Mark,
Thank you for your feedback! We’re glad to hear you’re happy with the build and style of your bike. We appreciate your note about the disc brakes, this is useful for us to keep improving our products.
Best wishes,
Bobbin Bicycles
Bike arrived much earlier than expected
Bike arrived much earlier than expected
6 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Karen,
Thank you for your feedback! We’re glad your bike arrived earlier than expected and hope you’re enjoying it.
Best wishes,
Bobbin Bicycles
Bobbin Bikes are a great company
Bobbin Bikes are a great company, quality products delivered quickly with clear instructions and support.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Simon,
Thank you for your wonderful feedback! We’re delighted to hear that you are happy with our products, delivery, and support.
Best wishes,
Bobbin Bicycles
Speedy delivery
Helmet arrived very quickly looks great, it's a gift for my son and what he asked for.
6 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Angela,
Thank you for your feedback! We’re so pleased your helmet arrived quickly and that it’s exactly what your son wanted.
Best wishes,
Bobbin Bicycles
Missing order. No response from Bobbin
I ordered a child’s bike for my granddaughter’s birthday, delivery was confirmed with APC but it did not arrive on the scheduled day. The order number is #329154071. I have emailed them many times. They responded once at first to say they would investigate, but are now ignoring my messages and the bike has still not arrived. Their phone number is never answered.
3 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Sue,
We’re very sorry to hear about the delay with your order and the difficulty reaching us. That’s absolutely not the experience we want for our customers. Please reach out to our Customer Care team so we can investigate this as a priority and resolve it for you.
Kind regards,
Bobbin Bicycles
Great value for money
Great website and fast delivery.
We had been looking at pre loved bobbin bikes and saw that they hold their price if looked after. So decided we would buy brand new, luckily in a discount month. Really pleased…
4 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Christina,
Thank you so much for your lovely review! We’re thrilled to hear you found great value in your new Bobbin bike and took advantage of our sale. We hope it brings you many happy rides!
Best wishes,
Bobbin Bicycles
Quick customer service replies and the…
Quick customer service replies and the items sent out really fast as well
5 de novembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your kind words! We’re so glad to hear you were happy with our quick service and speedy delivery.
Best wishes,
Bobbin Bicycles
Don’t like responding to problems.
I ordered a replacement brake lever for my grand child’s bike for which I have paid. Unfortunately it is not the right one and I have repeatedly sent emails, site contact forms and attempted to call their offices on 2 numbers listed. No response from Daniella who arranged the delivery.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Keith,
We’re really sorry to hear about the trouble you’ve had getting in touch and the issue with the brake lever. That’s certainly not the experience we want for our customers. Please contact our Customer Care team via our website’s Contact Us page so we can look into this and get it sorted as quickly as possible.
Kind regards,
Bobbin Bicycles
Not suitable as a first pedal bikes
A lovely looking bike and delivery time was as expected, but these bikes are not at all suitable as first pedal bikes. The frames and handlebars are too heavy, making them too difficult to control for a child who is learning to ride. Seems even more wobbly with stabilisers which isn’t the point. Overall disappointing, have had to purchase another bike (Isla, Frog and Squish are best for first pedal bikes)
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Anna,
We’re sorry to hear the bike wasn’t quite the right fit for your child’s first pedal experience. We really appreciate your feedback, as it helps us understand what works best for younger riders and where we can improve.
Kind regards,
Bobbin Bicycles
Lovely bobbin bike
Great price. Lovely bike and very well made and surprisingly light in the frame.
Delivery was handled with care and assembly was easy.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Brian,
Thank you for your lovely review! We’re so glad you’re happy with your new Bobbin bike and found the assembly nice and easy.
Best wishes,
Bobbin Bicycles
Beautiful functional light Dutch bike!
Beautiful functional light Dutch bike!
8 de outubro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Claudia,
Thank you for your kind feedback! We’re so pleased you’re enjoying your new Bobbin bike.
Best wishes,
Bobbin Bicycles
Secure delivery service
Prompt delivery even if a bit pricy
8 de outubro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your feedback! We’re pleased to hear your order arrived promptly and appreciate your comment about delivery costs, we’ll keep this in mind for future improvements.
Best wishes,
Bobbin Bicycles
Quick delivery, responsive,and helpful
Item arrived very quick after ordering with a slight defect (which was most likely caused in transit). Contacted customer support to report and had very prompt response acknowledging issue and a solution offered immediately.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Peter,
Thank you for your kind review! We’re glad your order arrived quickly and that our team could resolve the issue promptly. We really appreciate your understanding.
Best wishes,
Bobbin Bicycles
Resposta da Bobbin®
Hi Richard,
Thank you for your kind words! We’re delighted you’re pleased with the quality and quick delivery.
Best wishes,
Bobbin Bicycles
Great service
6 de outubro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
Thank you for your kind feedback! We’re so glad you were happy with our service.
Best wishes,
Bobbin Bicycles
Fast dispatch and delivery
Fast dispatch and delivery, lovely helmet
30 de setembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Emma,
Thank you for your kind review! We’re so pleased your helmet arrived quickly and that you love it.
Best wishes,
Bobbin Bicycles
Good bike, confusing instructions.
The bicycle was delivered promptly, in excellent condition and looks good. The assembly however was a bit of a challenge: the instructions booklet is not specific to your actual bike so you have to find out what type of brakes you have, what type of fixings... And don't expect Ikea-like diagrams: you'll have to rely on lo-fi black and white photographs.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Florian,
Thank you for your feedback! We’re glad to hear your bike arrived quickly and in great condition. We appreciate your comments about the assembly instructions, this is really helpful as we continue to improve our guides.
Best wishes,
Bobbin Bicycles
Great buying experience and I love my…
Great buying experience and I love my new bike. I've had a few Bobbin bikes over the years. When my very loved Bobbin bike was stolen I decided on a change and bought a different branded bike. After 6 months I missed my Bobbin so much I decided to buy a new one. I'm so happy I did :)
25 de setembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Becky,
Thank you for your wonderful review and for being such a loyal Bobbin rider! We’re so glad you’ve come back to the Bobbin family and are loving your new bike.
Best wishes,
Bobbin Bicycles
Nice bikes poor service
Nice bikes. Shocking service. The phone number is always switched.off and it takes days to get a response. Trying to return a product.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi there,
We’re sorry to hear about your experience and the difficulties you’ve had reaching us. Please contact our Customer Care team directly, and we’ll be happy to assist you with your return as quickly as possible.
Kind regards,
Bobbin Bicycles
Fast delivery, great design, good quality.
Delivery took 2 days. Excellent helmet, great quality and design.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Bobbin®
Hi Juan,
Thank you for your lovely feedback! We’re so pleased your helmet arrived quickly and that you’re happy with its quality and design.
Best wishes,
Bobbin Bicycles
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