BoConcept UK Avaliações 

BoConcept York are an absolute waste of time. Customer service is non existent. They ignore emails, break promises and just don’t communicate. The only thing they are good at is taking your money, which I have nothing to show for it.
Get your finger out guys!

Great experience from start to finish. I first visited the Chichester showroom in April and took delivery of my furniture last week 😀. Elizabeth visited my home and immediately understood my taste and what I was looking for. I had some ideas, but Elizabeth very much put them together in a practical way for a somewhat difficult space. In particular, she recommended one colour for one of the pieces which I would never have thought of, and it is the highlight of my finished room ✨️. The delivery was first class and the 2 gents took great care in assembling the room. Massive thanks to all the showroom staff, the delivery drivers and especially Elizabeth for an impeccable service 😀.

I was fortunate to have met Saman at Fenwick as BoConcept representative. He was very knowledgeable and helpful and he understood exactly what I was looking for and helped to get me a great deal. I really like the simplicity and the practicality of the Osaka design and I hope I can enjoy it for many years to come☺️

Without a doubt the best customer service that my husband and I have ever received. Leoni has been so lovely from the moment we purchased the product to after it had been delivered, always keeping us in the loop with updates and checking in. Jon and James, who delivered our item, were also so polite and friendly and answered all the questions we had. We could not recommend BoConcept highly enough.

We bought our table from the Brent Cross store and it was an absolutely great shopping experience. I had been searching for the right table for a long time in different places, but Sam really helped me clarify what I wanted and made the whole decision easy, to the point I stopped considering other options. He was incredibly helpful from start to finish, and I truly appreciate his excellent service.

We are so pleased with our Indivi sofas and Bermuda footstool from Bo Concept, Canterbury.
They are very comfortable and look great .. giving our living room a real lift. Thank you, Leoni, for your home visit and advice on the best fabric and colours to choose. Also, thank you Angela for arranging delivery. We have received excellent service from Bo Concept Canterbury from our initial visit to the shop to the timely delivery.

Rita is excellent. She has a solid understanding of the Bo Concept portfolio and provided me with recommendations to meet my needs and tastes. Products were delivered quickly and delivery seamless. A positive experience

I placed an order with BoConcept in December and the entire experience has been extremely disappointing.

The parcel was confirmed as lost by the courier, yet instead of resolving the issue efficiently, I was repeatedly asked to provide unnecessary documentation, including personal identification and a signature, which felt inappropriate.

I was also initially offered an ex-display item instead of a brand-new replacement, which does not reflect what I originally paid for.

No reliable alternative delivery solution was offered, and communication has been inconsistent throughout. I had to repeatedly chase for updates, which added to the frustration.

Overall, this experience has been far below the standard I would expect from a company of this reputation.

Furthermore, due to a mistake on the store’s part, my personal email address was used instead of the store’s email without my knowledge. As the messages were going to my spam folder, this likely contributed to the lack of communication and the failure to deliver the product.

We have purchased few different products from Bo Concept and very happy with our experience. Leoni and other members of the team have been very accommodating and very knowledgeable!
Thank you very much we are enjoying our sofa, table and chairs.

A piece of framed wall art that I purchased from Bo-Concept had unfortunately (over time) reacted negatively to the glue used on the background fabric on which the artwork was mounted. The resulting brown spots were marring the overall appearance of the art. I loved the art and approached the store I purchased it from to establish if they could replace the framed artwork. After a few conversations and email traffic, I was put in touch with Tracey at Bo-Concept Customer Service to see if she could assist me.
Tracey spent time researching and trawling various stores to find a replacement. Sadly, I was disappointed that the replacement art she located had suffered some wear and tear, and I reluctantly decided to retain my original wall art in my possession. Recognising my abject disappointment, Tracey offered a goodwill compensation gesture in the form of a partial cash refund plus a credit note.
Without Tracey's commitment and time spent in seeking a mutual resolve on the matter, I may have been a disgruntled 'put up and shut up' customer with no intention of buying from BoConcept in the future. This was real-time customer service offered by a staff member who cares about her role and its purpose. Tracey followed up on the matter to ensure the agreement was followed through and the outcome was finalised.
If all customer service staff were of the same work ethic as Tracey, the shopping experience would be much improved.
I would like to thank Tracey and hope the company recognise her value to the brand.

Leoni Johanns, Interior Designer at BoConcept, Canterbury, has a very good knowledge of BoConcept's furniture range. She was very helpful and informative helping me to choose 2 sofas in a suitable style, fabric, and dimensions to fit in with my open plan living space.

My 2 Modena sofas were delivered yesterday and I’m totally delighted with their stylish elegance and high quality fabric. Also delighted they are so comfortable to sit on!

Grateful thanks to Leoni, and to other members of BoConcept’s, Canterbury team who I met during various visits

I had a fantastic experience with Bo Concept in Canterbury. They were so helpful in supporting the design of our sofa to make sure it was the right fit and colour for our space. They were so supportive on working with us on the delivery date too as we didn’t know when we were exactly moving in. Our sofa is in now and looks absolutely great. Thank you so much.

I am so impressed with the service from BoConcept - I had to leave a review!
Our delivery was spot-on on the target date from when we ordered 8 weeks ago. The delivery service could not have been more organised or professional. Thank you to Trevor and Jesus for coordinating and installing our new Carmo sofa, ensuring it was positioned exactly correctly and taking good care to not damage any of the flooring. I was apprehensive as to how the piece would look in our Victorian-interior living room but the modern style just fabulous and timeless. Could not be more thrilled and already looking at other pieces to buy. Great job BoConcept!

Der BoConcept Store in Wiesbaden (Herr Kohl) zeigt sich bei Reklamationen sehr uneinsichtig, völlig Kundenunfreundlich und in der Behandlung von Kunden sehr unfreundlich.
Die Behebung des Mangels, wurde abgelehnt; toll...

We worked with Paula at the Edinburgh shop and from walking in to having our furniture delivered it has been a caring experience.
Paula really understood our needs and worked with us to visualize the seats we liked in our space at home.
She was incredibly patient with us while we got the right furniture with the right material.
The delivery team were also excellent, very efficient and friendly.

Will not leave me alone. I bought a sofa 18months ago and I receive relentless marketing. I’ve asked multiple times via phone and email to be removed from these communications but it seems they ignore it. Sofa is fine just don’t give them any contact details

We had wonderful service from BoConcept. From the minute we walked in the door we were greeted by Peter who was really nice and very helpful. He guided us through the purchase of two sofas. They have just arrived today and we couldn't be happier with them. Delivery was exactly as promised. The installation team were really great - helpful and very friendly. I couldn't recommend this company enough!

We’ve used Bo Concept several times with items ranging from sofas, lamps, rugs and cupboards. You pay a bit more than you would expect to pay in the larger high street stores, but the upshift in quality is definitely worth it.
Peter Hine at the Edinburgh branch on Rose Street has been exemplary. He’s informative and insightful but not at all “pushy”.

My mother experienced an issue with her sofa, and after contacting BoConcept’s customer care team, we were immediately impressed by their response. They promptly arranged for a third party to assess the issue, and as soon as it was identified, they presented us with a range of thoughtful options and solutions to ensure my mother had the best possible experience and truly loved her sofa.
Throughout the entire process, BoConcept demonstrated exceptional patience and professionalism. We were given ample time to consider our options without ever feeling rushed or pressured. It was clear that they genuinely cared about our satisfaction and about ensuring we could fully enjoy their product. In the end, the sofa was replaced with a brand new one, and the outcome exceeded our expectations.
The team went above and beyond, offering expert advice, time, and outstanding service every step of the way. I would especially like to highlight Angelina, Head of Customer Services, who was absolutely outstanding, as well as Amir in sales at Brent Cross branch, who connected me with Nefeli at the Finchley Road store. Nefeli did an amazing job helping us find the perfect sofa for my mother.
I cannot recommend BoConcept highly enough. We love the product, the people, and every aspect of the service. It is truly worth every penny. Thank you to the entire team for your care and dedication—you have made my mother very happy.

Excellent customer service, in particular Tracey. It’s things like this that make a difference and sets them apart, as well as their style and elegance.