Buyer beware - you can only get a store credit NO REFUNDS. This is not clearly indicated when you buy on app like Shop. It arrived late and therefore I didn't need anymore the occasion. Moreover they... Ver mais
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Veja o que dizem as avaliações
Bodycon have the most incredible online support. I had an issue with delivery and contacted them, they got back to me within 1 business day and had already rectified the issue. I will happily buy from... Ver mais
Elle and the team did everything I needed to make sure I was wearing the amazing dress I ordered for my 40th birthday celebrations Elle, I can't thank you enough for your understanding, commun... Ver mais
I ordered 2 pieces and unfortunately they weren’t quite right, one was damaged, so I invoked the return process for both items, soon realising I had to pay $15 for each in postage (however I could’ve... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to BODYCON COLLECTION, your home for bandage and bodycon dresses, tops, skirts and outfit sets. From petite to plus size, find the perfect fit, for every figure. With worldwide shipping and 60-day returns, don't hesitate—step into the wardrobe you've always dreamed of today.
Informações de contato
3,5
Bom
248 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Stand out dresses!
The dresses are beautiful, good quality and very reasonable priced. The customer service is excellent, responsive and timely. I strongly recommend this company
10 de abril de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Rebecca,
Thank you so much for sharing your review and for choosing Bodycon Collection. We're thrilled to hear that you love your outfits! Our customer service team is here to help, and we can’t wait to welcome you back again soon.
Best,
Head of Customer Service
Bodycon Collection
Ordered a cream skirt
Ordered a cream skirt, when it arrived the colour was blush pink!!
Bodycon don't offer a refund like other online companies, I'm now stuck with a skirt that I have no use for and have wasted £50+
Very disappointed and definitely will not be ordering from them again!!
26 de março de 2025
Resposta da Bodycon Collection
Hi Christina,
Thank you for your review and providing your feedback. Im sorry to hear about your experience and our team have been in touch to help you with a few options!
To help our customers with their purchases, we include material images to understand the finish and color, but we understand your item may not be right for you. Our team have been in touch with your pre paid return label and return options to support you with a refund.
Were sorry to hear about your experience and we're here to help with the best resolution!
Warm regards,
Head of Customer Service
Bodycon Collection
These clothes are made horribly
These clothes are made horribly. I have tried to contact your company and no one has responded. I want my money back. I will send these awful, cheap garments back with pleasure, terrible clothes.
24 de março de 2025
Resposta da Bodycon Collection
Hi Chelsea,
I'm sorry to hear about your experience and that your items didn't fit as expected. Our team has reached out to help you with your return process, and you do have 60 days to get your items back to us for a refund. We appreciate your patience and are here to assist you every step of the way!
Best,
Head of Customer Service
Bodycon Collection
Amazing quality
I was so impressed by the quality of of my item so supportive I could go without a bra I love my dress so much will definitely purchase another one thankyou for a quality dress in every way it’s made so happy
24 de março de 2025
Resposta da Bodycon Collection
Hi Jess,
Thank you so much for your feedback! We're thrilled to hear that you love your wrap dress and its large bust approved! Our team is here to help you choose the perfect fit for your figure, and we can't wait to welcome you back.
Best regards,
Head of Customer Service
Bodycon Collection
Amazing quality and you feel fabulous…
Amazing quality and you feel fabulous in their dresses
5 de abril de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Abbie,
Thank you so much for your review, and we're thrilled to hear that you feel fabulous in your Bodycon looks. Thanks for being a part of our BCfamily 💖
Warm regards,
Head of Customer Service
Bodycon Collection
Fabulous customer service
Fabulous customer service, dress fits perfectly
1 de abril de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Laura,
Thank you so much for your wonderful review. We're thrilled you love your look and that it fits you perfectly. Our team are here to help you choose the perfect fit, every time, and if you need anything else, please don't hesitate to let us know.
Warm regards,
Head of Customer Service
Bodycon Collection
The dresses are gorgeous
The dresses are gorgeous, the sizing is flattering, and the quality is excellent. Customer service also gets back to you quickly.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Lucy,
Thank you so much for your kind review. We’re thrilled to hear you love your dresses. Our customer service team is here to help you throughout your journey, and your satisfaction means the world to us! We look forward to welcoming you back.
Warm regards,
Head of Customer Service
Bodycon Collection
I've shopped at Bodycon multiple times
I've shopped at Bodycon multiple times, and it's always been a fantastic experience! Their website is easy to use, and the product images are clear and realistic, so you know exactly what you're buying. A smooth shopping experience. Highly recommend!
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Christina,
Thank you for your wonderful review.
We're thrilled to hear that you’ve had a great experience shopping with us. We aim to include product images, size guides and full descriptions on all our products so you can choose the perfect fit, every time.
Our returns hub and extended 60-day returns also make it easy to send back any returns! We can’t wait to see you again soon.
Warm regards,
Head of Customer Service
Bodycon Collection
Resposta da Bodycon Collection
Hi Irina,
Thank you so much for your kind words. We’re thrilled to hear you love your dresses, and we hope to see you again soon.
Best regards,
Head of Customer Service
Bodycon Collection
Great customer service
Great customer service. I was able to exchange my dresses with the help of your manager, Elle.
1 de abril de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Natalie,
We're thrilled to hear that we were able to assist you with your exchange to ensure you get the perfect fit, every time. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
Best regards
Head of Customer Service
Bodycon Collection
Unfortunately not great quality
So had a bit of a delay in getting order which tbh body con collection did try to help. Unfortunately the dress when it arrived was poor quality more shein like in quality and a very different colour from the colour shown on line glad I paid sale price ! Not worth full price eyelet on back of dress fell off first time of trying on ! Won’t be buying from this company again
29 de março de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Charmaine,
I appreciate you taking the time to share your thoughts with us, and I’m sorry to hear that your dress didn’t meet your expectations this time. We strive to provide clear images and detailed descriptions for each of our products to ensure our customers are fully informed.
Our team has been in touch to organize a replacement and refund, as your satisfaction is our top priority. We value your input and if there’s anything else we can do to assist you, please don’t hesitate to reach out.
Best wishes,
Head of Customer Service
Great experience always the best…
Great experience always the best quality clothing
27 de março de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Erin,
Thank you for your feedback! We’re excited to have you as a BCVIP and are dedicated to ensuring that each experience you have with us is unforgettable. If there’s anything specific you’d like us to offer or improve in the future, please don’t hesitate to reach out.
Best,
Head of Customer Service
Bodycon Collection
Bodycon has the best customer service…
Bodycon has the best customer service anywhere! They’re always super helpful, friendly, and immediately answer any questions!
26 de março de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Frank,
Thank you so much for your review! We believe that exceptional customer service is the backbone of a great shopping experience, and it’s wonderful to hear that our team has done this for you. Your satisfaction is our top priority, and we're always here to help with any questions you may have.
Warm regards,
Head of Customer Service
Bodycon Collection
Scam Company
Please don’t ever buy from Bodycon Collection. I should have listened to reviews. I purchased a dress for $100 that clearly had pockets in both the photos and the description. What I received was a poor, shein-like quality version of the dress in the photos, with NO pockets. I immediately reached out to them and they approved my return, however they are still charging me shipping costs despite the error being completely their fault. The dress was returned to them a week ago (I tracked the package) and I asked for the refund and they have ghosted me. I will be disputing the charge on my credit card - buyer beware.
1 de março de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Nicole,
Thank you for taking the time to share your feedback. We truly value customer input, and we’re sorry to hear about your experience with your order. We value customer feedback on our designs and have recently updated the product details since your purchase.
We’ve been in touch regarding your return, and I want to assure you that your refund will be processed as soon as your item is received. We appreciate your patience and understanding during this process. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Head of Customer Service
Bodycon Collection
Costumer service is excellent
Costumer service is excellent.
The costumer service team worked collaboratively with me to problem solve an issue with my purchase. They were efficient, effective, and I’ll order from them again because of this. The dress was awesome too but the costumer service is the star of that show.
17 de março de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Wendy,
Thank you so much for your wonderful review. We appreciate your feedback about our customer service team working with you to provide the best-personalised experience with our brand.
We're thrilled that you love your BODYCON purchase, your satisfaction is our top priority!
Warm regards,
Head of Customer Service
Bodycon Collection
Great quality
The dress is high quality and soo beautiful. The sizing is perfect and the gift was right on point.
18 de março de 2025
Resposta da Bodycon Collection
Hi Joe,
Thank you so much for taking the time to share your glowing review! We’re thrilled that your dress met your expectations and that the sizing was just right. It means a lot to us that you chose our brand for your special occasion. If you ever need anything else, don't hesitate to reach out, we can't wait to welcome you back x
Best wishes,
Head of Customer Service
Bodycon Collection
I've shopped at Bodycon a few times now…
I've shopped at Bodycon a few times now and, as always, when you try something new, you never know how it will go. I was happy to see they respect their delays, it doesn't take months to receive our orders. Also, once, an item I ordered wasn't available and they emailed me and we had a clear and pleasant back and forth. I was happy there were 'humans' behind the online shop. :)
The clothes are good quality and I always get many compliments when I were them!
16 de março de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Clara,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you’ve shopped with our brand multiple times and that you appreciate our commitment to timely deliveries. It’s also great to know that our customer service team has made a positive impression. We believe that personal connections make all the difference!
We’re so glad you’re enjoying the quality of our collection, and it’s wonderful to hear that you’re receiving so many compliments. Your feedback is invaluable, and we truly appreciate your support. Thank you for choosing our brand, and we look forward to welcoming you back soon x
Warm regards,
Head of Customer Service
Bodycon Collection
I ordered wrong size
I ordered wrong size , just wanted to order a size up , 2 minutes after I placed the order . Customer service said they can’t change after order was placed. Now I have to wait to receive the dress , pay to return it and then order it again . So unnecessary
17 de março de 2025
Resposta da Bodycon Collection
Hi Denise,
Thank you for your feedback and for bringing this to our attention! I understand how frustrating size issues can be when ordering for the first time. Our shipping policy is designed to ensure quick dispatch, which sometimes means we can't accommodate changes once an order has shipped. I've looked into your order and can see your request came in three hours after your order was shipped, which is why we weren’t able to support the adjustments. I apologize for any inconvenience this has caused your experience.
I encourage you to check our size guides and reach out to our stylists next time for assistance with finding the perfect fit right from the start—you’re always welcome to ask for help! We appreciate your understanding, and we’re here to assist you with the return process should you need it.
Thank you for being a valued BCVIP x
Best,
Head of Customer Service
Bodycon Collection
The product quality is extremely poor
The product quality is extremely poor. Additionally, the company does not offer refunds, making the shopping experience frustrating. I strongly advise against using this website.
19 de março de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Alesks,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. We strive to provide clear product material images and descriptions to help our customers make informed choices regarding size, design, and fit.
We understand that sometimes the fit may not be just right and we’re here to assist you in finding the perfect item that works for you. To ensure a smooth post-shopping experience, if your item isnt just right, we offer a pre-paid return shipping label and an extended 60-day return policy and the option for size exchanges, store credits and gift cards for sale items.
If you have any specific concerns about your recent purchase, please feel free to reach out to our customer service team. We’re committed to resolving any issues and improving your experience with us.
Thank you again for your feedback.
Best,
Head of Customer Service
Bodycon Collection
They don’t give you refund money it’s…
They don’t give you refund money it’s either as a gift card or store exchange
18 de março de 2025
Resposta da Bodycon Collection
Hi Anita,
Thank you for sharing your feedback with us! I understand your concerns about our return policy, and I want to assure you that we're here to help you find the perfect fit for your figure. While we offer exchanges, store credits and gift cards for sale items, we strive to make the returns process as easy and self-serve as possible for you.
When you initiate a return via our Returns Hub, you'll receive a prepaid label, and you have an extended 60 days to return it! If you have any questions or need assistance before making a purchase, please don’t hesitate to reach out. Our team is dedicated to ensuring you have a personalised experience every time.
Warm regards,
Head of Customer Service
Bodycon Collection
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