Buyer beware - you can only get a store credit NO REFUNDS. This is not clearly indicated when you buy on app like Shop. It arrived late and therefore I didn't need anymore the occasion. Moreover they... Ver mais
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Veja o que dizem as avaliações
Bodycon have the most incredible online support. I had an issue with delivery and contacted them, they got back to me within 1 business day and had already rectified the issue. I will happily buy from... Ver mais
Elle and the team did everything I needed to make sure I was wearing the amazing dress I ordered for my 40th birthday celebrations Elle, I can't thank you enough for your understanding, commun... Ver mais
I ordered 2 pieces and unfortunately they weren’t quite right, one was damaged, so I invoked the return process for both items, soon realising I had to pay $15 for each in postage (however I could’ve... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to BODYCON COLLECTION, your home for bandage and bodycon dresses, tops, skirts and outfit sets. From petite to plus size, find the perfect fit, for every figure. With worldwide shipping and 60-day returns, don't hesitate—step into the wardrobe you've always dreamed of today.
Informações de contato
3,5
Bom
248 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I wouldn’t recommend this store
It is a small company with very poor return policies — good luck trying to resolve an issue if something goes wrong. The sizing does not match Australian standards, and the fabric looks quite different from the images online (the quality is also very poor). Disappointing experience overall.
12 de junho de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Virgina,
Thank you for your feedback.
I’m sorry to hear about your experience with our returns process. We always want our customers to feel happy with their purchases and are here to help you get the perfect fit. Unfortunately, your return arrived outside our extended 60-day policy. We’re always open to being as flexible as possible for our customers; however, in this case, your return arrived after 90 days, and as per our returns policy, we've organised your item to be sent back to you.
We appreciate your understanding and if you need any further assistance, please reach out, we’re always here to help.
Best regards,
Head of Customer Service
Bodycon Collection
It was perfect!
My other baby shower dress was too big. I had never bought anything let alone known about Bodycon, I goggled shoulder lace dresses and their website came up. I was absolutely taking a risk-with size, shipping..but it got delivered on the morning of my baby shower and it FIT! I got lots of compliments and plan to wear for my maternity shoot. 8 months pregnant and I bought a M, 5’7, 177lbs. Some things JUST work out! All the glory to Jesus! Thanks Bodycon!!!
23 de maio de 2025
Resposta da Bodycon Collection
Hi Kendra,
Thank you so much for sharing about your wonderful experience! We’re thrilled your dress fit perfectly and made your special day even better. Wishing you a beautiful maternity shoot, and thanks again for choosing Bodycon Collection!
Warm regards,
Head of Customer Service
Bodycon Collection
Resposta da Bodycon Collection
Hi Annabelle,
Thank you so much for your lovely review and for choosing to wear Bodycon Collection! We’re thrilled you love your dress, and we look forward to welcoming you back again soon.
Warm regards,
Head of Customer Service
Bodycon Collection
Didn't fit says extra small but more…
Didn't fit says extra small but more like small to medium
21 de maio de 2025
Resposta da Bodycon Collection
Hi Natasha,
We’re so sorry to hear the XS didn’t fit as expected for your petite figure. Our team has reached out to help guide you through the return process and get your return label to you. Please remember our returns window is 60 days, so you have plenty of time.
We're here to help you throughout your return, and please let us know if you have any questions!
Best regards,
Head of Customer Service
Bodycon Collection
The dress I ordered didn’t fit
The dress I ordered didn’t fit, I don’t want store credit I want my money back.
20 de maio de 2025
Resposta da Bodycon Collection
Hi Patty,
Thank you for your feedback, and I'm sorry to read your dress wasn't the right fit for you on this occasion. Our team has already reached out to help with your return. Please rest assured, we're here to assist you with your available refund.
If you need any further help, just let us know!
Best regards,
Head of Customer Service
Bodycon Collection
Resposta da Bodycon Collection
Hi Adina,
Thank you so much for your feedback! We can see you ordered one of our gorgeous bandage dresses. These are designed to be figure-hugging, so we do recommend sizing up for a more comfortable fit, as noted in our size guide. We also show real customers in a range of sizes (XS-XL) on our website to help you find your best fit!
Our team has already reached out to guide you through your return and get the right size to you as quickly as possible. We're always here to help you find your perfect fit!
Best regards,
Head of Customer Service
Bodycon Collection
I have just received two dresses that I…
I have just received two dresses that I have ordered for a wedding and they are too small. Not a problem, will return. It’s not allowing me to do so and only giving me store credit option. These dresses were not as I am aware of on sale and it makes no sense as to why I cannot get my money back. I am appalled by this set up and I feel quite sick at the thought of spending money on two dresses that do not fit me!!!
22 de maio de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Molly,
Thank you for your feedback, and I’m sorry for any frustration this has caused. Our team has reached out to help resolve your return —once you submit your request, we’ll email you a return label. As soon as we receive your return, we can organise an exchange for the right size, or discuss the best options for your refund. We appreciate your patience and are here to help!
Best regards,
Head of Customer Service
Bodycon Collection
Not a UK company!!
It needs to be clearer that it is not a UK company and in fact from Australia. I am still waiting on items ordered 2 weeks ago and I have wedding to attend in 2 days! Very likely that going to have to find something else to wear to the event. I might also be liable for customs fee which is annoying. Very inconvenient.
I want my money back!!! Not store credit. This company is very deceptive. Please avoid!!!
14 de maio de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Naomi,
Thank you for your feedback. We're sorry to read that you're having shipping delays for your order. Our team has been in touch to investigate this further for you through Royal Mail. Please note that you have no customs fees to get your Bodycon Collection order to the UK. Our team is here to assist further, so let us know if there’s anything else we can do to help in the meantime!
Best regards,
Head of Customer Service
Bodycon Collection
Prompt service
After having to return my order due to the wrong size, I was pleasantly assisted by customer service and received help promptly. I just finished reordering in my correct size and cannot wait to receive it!
18 de maio de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Jnola,
Thank you so much for your kind words and for choosing Bodycon Collection! We truly appreciate your patience and are glad our customer service team could assist you quickly. We can't wait for you to receive your new order and hope you love it!
Warm regardss
Head of Customer Service
Bodycon Collection
Love this site and how easy it is to…
Love this site and how easy it is to find the styles I am looking for!
12 de maio de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Samantha,
Thank you so much for your review! We’re thrilled to hear you find it easy to discover your favorite styles. Thanks for choosing Bodycon Collection and for being a valued BCVIP.
Warm regards,
Head of Customer Service
Bodycon Collection
Perfect dress
This dress is absolutely perfect. I thought it might be too long (I’m 5 2) but it was the right size. Worth the money
18 de abril de 2025
Resposta da Bodycon Collection
Hi Jessica,
Thank you so much for your lovely review! We're thrilled to hear your order is a perfect fit for you. We appreciate you choosing Bodycon Collection and hope you enjoy wearing your new fits! We look forward to welcoming you back for your next special occasion.
Warm regards,
Head of Customer Service
Bodycon Collection
Website statesIncorrect inventory information
I ordered a medium paid in full then received an email stating the medium was out of stock. It was offered the small decided to try the small and asked if it could be rushed they did not grant my wish. I received the dress and it’s too small the website should have never reflected the medium available nor allow me to order a medium. I asked for a refund but instead they’re giving me a gift card, but I’d rather have my money back. Very disappointed however the dress is exactly like the picture and the quality is great.
24 de abril de 2025
Resposta da Bodycon Collection
Hi Christie,
We’re so happy to hear you love your Bodycon Collection dress! We’re sorry the fit wasn’t quite right this time, and we’re here to help you find the perfect fit. You'll be pleased to know your preferred size M is now back in stock. Once we receive your return, you can reorder the size M if you’d like, or use your gift card towards another item.
Remember, you have 60 days to send your return back to us, and we’re always here to assist you in getting the best fit possible. If you have any questions about your return or need further help, just let us know!
Best regards,
Head of Customer Service
Bodycon Collection
Resposta da Bodycon Collection
Hi Declan,
Thank you for choosing Bodycon Collection. We’re so happy to hear you love your dress. Our goal is to find the perfect fit for every body, and we’re glad we could help.
We look forward to dressing you for your next special occasion!
Warm regards,
Head of Customer Service
Bodycon Collection
Dress was late and quality was mediocre for price.
I received the dress maybe 1-2 weeks after the intended timeline and it didn’t look like the pictures. The quality was much worse and for having spent over 100$, I was quite disappointed. I was hoping to return the dress but the refund policy won’t allow me to get my money back (only store credit) because the item was on sale. Typically this would be ok, but so many items on the website are on sale that this rule almost seems like a way to prevent customers from getting their money back. Lastly, the delay on delivery made it too late for me to get a new dress in time for my event. The only reason why I gave 2 stars was because the company replied quickly when I emailed about an update on my package’s delivery.
29 de abril de 2025
Resposta da Bodycon Collection
Hi Eliya,
Thank you for sharing your feedback. We’re sorry to hear that the dress didn’t meet your expectations and that the delivery delay caused by Canada Post caused inconvenience, especially with your special event timing.
Regarding our refund policy on sale items, we appreciate your perspective and want to assure you that we’re committed to making things right. Our team has been in touch to better understand your situation and explore the best possible solutions, including refund options.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We truly value your feedback, and we're here to help turn this experience around for you.
Best regards,
Head of Customer Service
Bodycon Collection
Very professional website
Very professional website, lovely photos of all clothing , easy to order from
23 de abril de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Nikki,
Thank you so much for choosing Bodycon Collection! Thank you for sharing your feedback, and we look forward to helping you choose the perfect fit for your next special occasion.
Just let us know if our stylists can help personalise your shopping experience with us further.
Warm regards,
Head of Customer Service
Bodycon Collection
Ordered a cute dress
Ordered a cute dress. It was quick and easy as I used apple pay. Excited to get it soon!
22 de abril de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Karina,
Thank you so much for your lovely review and for being one of our amazing VIPs.
We absolutely love curating special bodycon looks for our customers, and we’re thrilled to hear that your ordering experience was quick and easy. We can’t wait to get your cute dress to you soon – we know you’re going to love it.
Thanks again for being part of the Bodycon family!
Warm regards,
Head of Customer Service
Bodycon Collection
Nightmare Return Process
Nightmare Return Process – Took 6 Weeks for a Refund on a Faulty Item
The clothes on the website seem nice, but my experience with Bodycon Collection was unnecessarily stressful and disappointing.
I ordered one dress which arrived faulty, and from 23rd February to 10th April, I was stuck in an exhausting back-and-forth just to get a refund. The communication was vague, the return process was slow and unclear, and I had to follow up multiple times just to receive what I was rightfully owed.
They initially refunded me only part of the amount—even though the item was faulty—and it was only after I referenced UK consumer rights and stayed consistent in my follow-ups that they escalated the refund and returned the full amount.
It genuinely felt like they did everything possible to delay the process. The back and forth was unnecessary, and at no point did I feel they took full accountability for the hassle.
Eventually, I received my full refund, but I won't be ordering again. If you're considering shopping here, be prepared to fight for your customer rights if anything goes wrong.
------------------------------
23/04/25
Response to Bodycon Collection:
Thank you for your quick response—it's appreciated, especially considering how much longer it took to receive that level of communication during the actual returns process. It does feel as though reviews are prioritised over customer service, which is something I hope improves going forward.
To clarify, I initially requested a refund for a faulty item, not a replacement. However, a new dress was sent out without my agreement, and I was then expected to wait even longer before I could begin the return process. The experience became unnecessarily drawn out—something that could have been quick and simple.
It took consistent follow-up on my part, including referencing UK consumer rights, before the correct refund was issued. While I acknowledge the refund was eventually processed, I feel it only happened due to my persistence.
I’m sharing my experience not to be negative, but to shed light on areas that clearly need improvement. I truly hope this feedback helps drive better support for future customers.
Kind regards,
Shereen
10 de abril de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Shereen,
Thank you for sharing your experience with us. We’re truly sorry to hear that the returns process took longer than it should have to resolve. We appreciate you being patient while our team worked through your concerns.
Our team has been in touch to understand more about your experience because your feedback is important to us. We know a complimentary replacement was sent to you, and after you chose to return that as well, a full refund was issued. Although we aimed to make things right, it’s clear the process fell short of your expectations, and we apologize for the stress caused.
We’re continuously working to improve our communication and returns experience, and we thank you for your feedback. We hope to welcome you back on another special occasion.
Warm regards,
Head of Customer Service
Bodycon Collection
easy checkout
easy checkout! i'm still waiting on shipping but i am excited.
18 de abril de 2025
Avaliação não solicitada
Resposta da Bodycon Collection
Hi Katie,
Thank you so much for choosing Bodycon Collection and for your kind words about our easy checkout process. If you have any questions about your order or if we can assist with anything else, just let us know!
Warm regards,
Head of Customer Service
Bodycon Collection
Love this company - so glad a stumbled across them!
Great selection of styles, in a multitude of lovely colours. Bought 2 bandage dresses which fit perfectly and are great quality!
26 de março de 2025
Resposta da Bodycon Collection
Hi Heidi,
Thank you so much for your lovely review and for wearing Bodycon Collection! We're thrilled to hear you loved your bandage dresses and found the perfect fit. Our aim is to help you find the perfect fit, everytime and I'm so glad we were able to do that. We look forward to welcoming you back on your next special occasion.
Warm regards,
Head of Customer Service
Bodycon Collection
What an awful experience
What an awful experience. The dress didn’t fit and I immediately mailed back and they only gave me a store credit of $40 when the dress cost $70.
24 de março de 2025
Resposta da Bodycon Collection
Hi Sandra,
Thanks for getting in touch! I know our team have been in contact to help clarify this further for you. Just to reconfirm, your available store credit reflects any discounts that were used at checkout and your pre-paid returns shipping label. If you have any more questions, feel free to reach out to me personally. We’re here to help!
Best,
Head of Customer Service
Bodycon Collection
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