I put an order with Bonvila earlier this week. Unfortunately there was an issue with the courier that caused the delivery to be delayed. I was going to be away the next scheduled delivery day and... Ver mais
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Veja o que dizem as avaliações
Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Ver mais
basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Ver mais
We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super t... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
An online grocery store where you can find all your favourite authentic products!
Informações de contato
London, Reino Unido
- +447853910492
- Help@bonvila.com
- bonvila.com
4,6
Excelente
531 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
I put an order with Bonvila earlier this week. Unfortunately there was an issue with the courier that caused the delivery to be delayed. I was going to be away the next scheduled delivery day and as I had ordered dairy products and the weather is hot, I emailed them to voice my concerns around the products going bad.
They were quick to respond and in a friendly and professional manner on email and WhatsApp. Once the delivery was made and it became apparent that the products could be risky to consume, they quickly arranged a replacement.
The staff who messaged me on WhatsApp kept me updated through out and was always courteous and made the whole process was stress-free.
Thank you Bonvila for the amazing customer service you provided. And the products are great too.
16 de julho de 2026
Avaliação não solicitada
Thank you for everything :)
14 de julho de 2026
Avaliação não solicitada
I have sent a complaint 2 emails to…
I have sent a complaint 2 emails to the help Bonvilla email address complaining that the order I received on Friday was not the order I placed. I ordered 6 boxes of 6 soaps a total if 36 blocks . I received 24 sing hole boxes blocks which us 12 blocks short . I have ordered this product previously and been happy but this order is incomplete and I want this complaint to be addressed asap
1 de julho de 2026
Resposta da Bonvila
Dear Jacqueline,
Thank you for contacting us. We would like you to know that we evaluate all feedback with great care.
We have reviewed the order details in our system, the processing stages of the order, and our correspondence. The review has established the following:
It appears you placed an order for "Dalan Antique Pure Olive Oil and Lavender Soap - 1 unit" (a 4-pack). Please note that the product is not a 6-pack as you assumed; the item added to your cart is a 4-pack consisting of four bars (150g each, totaling 600g).
Furthermore:
Our records indicate that an attempt was made to contact you regarding your order on Thursday, July 2, 2026, but we were unable to reach you by phone. It is also recorded that you sent an email on July 3, 2026, at 19:14; the necessary checks were performed, and a reply was sent to you at 21:34. The records confirm that the purchased product is a pack containing four bars (150g each, totaling 600g) and that a total of 24 bars of the same soap (six 4-packs) were shipped to fulfill the order.
Since you had approved the shipment of equivalent products when placing your order and we were unable to reach you to discuss the order details, the products were shipped as individual bars. Otherwise, the order would have been cancelled.
When the order details are evaluated alongside the weight and quantity information recorded in the system, it is evident that there are no shortages or discrepancies regarding the shipment. We strongly urge you to double-check your order and invoice regarding this matter.
Warm Regards.
basta urun kalitesi olmakla beraber…
basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki kere müşteri hizmetleriyle gorustum cok duyarli ve yardimsever bir ekip . sizleri tebrik ediyorum ❤️👏🏼
23 de junho de 2026
Avaliação não solicitada
Inanilmaz lezzetli ev yapimi sucuk
Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygun geldi bilemedim 😇✨… 7 yildir bircok urunu sizden zaten aliyoruz, gurbet enterasan , cocuklugumuzu hatirlatan urunleri bulabilmek cok keyifli , bugun zaman ayirip tesekkur etmek istedim🙏🙏
6 de junho de 2026
Exemplary Customer Service
With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff.
Happy to shop at Bonvila since the beginning of their business.
27 de maio de 2026
Great customer service and…
Great customer service and communication. Delicious foods.
31 de maio de 2026
Best Yufka in London
“Bonvila Premium Yufka" is by far the best in London. I highly recommend it!
29 de abril de 2026
Products and service always good and…
Products and service always good and fast delivery.
29 de abril de 2026
The delivery is great
The delivery is great, they take care of the jars and the products which might leak carefully. I is 4 star just because, I think the prices are higher than the other online markets.
27 de fevereiro de 2026
Great range of products
Great range of products that are reasonably priced. Efficient delivery service.
30 de março de 2026
Bonvila is the best
I received my products without any problem. They informed me that one of the products was out of stock while they were preparing my order. And they put a gift in the box. Very considerate.
28 de fevereiro de 2026
Great service ( great products and on…
Great service ( great products and on time delivery)
2 de março de 2026
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