Bonvila Avaliações 

Resposta da Bonvila

15 de abr. de 2025

Dear Helin;

First of all, thank you very much for sharing your ideas and evaluations with us. Your complaint regarding your cargo being left at the entrance of your building and not being delivered to the flat, which you reported on 11.04.2025, has been shared with DHL and the result has been communicated to you in detail by our customer service via e-mail. As stated in the e-mail, the cargo company you previously suggested has been changed to a new one due to serious transportation problems. However, perfection is not always achieved by not having problems in ongoing work, but by having a competent person who can solve problems and resolving problems in a timely manner. We would like you to know that in every complaint we receive, we evaluate the quality of the service you should receive and the satisfaction of our customers, regardless of the size of the cargo content. Our priority is the happiness of our family members.

Warm Regards

Resposta da Bonvila

17 de out. de 2024

Dear Ayşem ;

The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.

Warm Regards.

Resposta da Bonvila

17 de out. de 2024

Dear Helen ;

The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.

Warm Regards.

Resposta da Bonvila

17 de out. de 2024

Dear Kenan ;

The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.

Warm Regards.

Resposta da Bonvila

17 de out. de 2024

Dear Pauline;

The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.

Warm Regards.

Resposta da Bonvila

17 de out. de 2024

Dear Çağrı;

Every feedback we receive from our customers is really important to us. We answered all the details about this issue in the phone call we had with you and listened to you. and then took care of it. We make every effort to maintain the best possible service. This is largely due to your feedback. Unfortunately, from time to time, problems can occur with the partner companies we work with to carry out the work. In case of problems with the logistics companies in these regions, our company covers all the damages to the products you ordered free of charge. However, let's not forget that each company has its own working principles and policies. As we mentioned in our previous communication, our company now carries out London deliveries directly. We believe that you will not encounter the same problem again.

Best regards