Bonvila Avaliações 

531
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I put an order with Bonvila earlier this week. Unfortunately there was an issue with the courier that caused the delivery to be delayed. I was going to be away the next scheduled delivery day and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Ver mais

Avaliado com 5 de um total de 5 estrelas

basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Ver mais

Avaliado com 5 de um total de 5 estrelas

We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super t... Ver mais

Detalhes da empresa

  1. Mercearia
  2. Hortifruti
  3. Serviço de Entrega de Mantimentos

Informação fornecida por fontes externas variadas

An online grocery store where you can find all your favourite authentic products!


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

531 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(531)

40 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

All the products were ok except the…

All the products were ok except the packets of rice were torn and as soon as i took them out from the couriers box they spilled everywhere..
The delivery was done by DHL. Maybe packaging was the problem.

9 de fevereiro de 2022
logotipo da Bonvila

Resposta da Bonvila

Hey Natali,

Did you get in touch with our customer service team so they could sort this out for you.

Perhaps they can send an extra pack in your next order or make a special code for you. :)

Let us know, info@bonvila.com help@bonvila.com Instagram: BonvilaUK, Whatsapp line: +447853 910492

Avaliado com 5 de um total de 5 estrelas

Quality and reliable

A brand that is always indispensable for us with its quality. We make sure to shop every month. It is an online market that has won us over with its collaborative and help showing that they value the customer even in the smallest problem.

26 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent!

They have become the only point of our shopping with their wide product selection, fast shipping and trustworthy staff. Thank you so much for everything!

26 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I moved to London last year and Bonvila…

I moved to London last year and Bonvila changed my life! I am not far away from Turkish food anymore. They are super fast, products and brands are really quality and I can find whatever I want. Especially, lahmacun, simit and arpa sehriye are my favorite products. Thanks Bonvila, I can feel like at home!

20 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommended !

They are one of the warmest company i have ever met. Beside their profuct quality, I can contact them whenever i want, they are helping me with my every occassion. When i want a new product somehow they find it. Especially the taste of Yucca i really love !

19 de janeiro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not happy with my last order

Not happy with my last order. All foods were in a large box and some of them were smashed because of the weight. Also there was hair in one of the bakery product so couldn't eat them. Ezine Cheese taste was like its expired but not on the package. Also delivery company left the box to another door without any notice.

5 de janeiro de 2022
logotipo da Bonvila

Resposta da Bonvila

Hey Saffet, Thank you for your feedback, very helpful.

DHL must have delivered it next door because no one was home but you are right they should have left a note under your door saying where they dropped it, did you not receive a notification?

The ezine peyniri, I'm assuming you are referring to Sutas? There is still plenty of date on it, we will however let Sutas know about this.

In regards to the hair, which product was it specifically so we can take it up with the supplier.

With respect to the packaging, we try to package it the best way we can, in transit at times the products inside may move around and damage one another. But we can guarantee that we are packaging it the best way we can.

Give us a call on the helpline any time and we can give you a goodwill discount or talk things out :)

Communication is key!

Avaliado com 3 de um total de 5 estrelas

I received a substitution which I…

I received a substitution which I wouldn’t be buying under normal circumstances. I was shocked because I chose no substitutions when I was placing my order. What I received was £2 cheaper but I was still charged for the other item.
The same thing happened at my last order and when I complained I received a refund. However I had to keep and pay for the substitutions.

3 de janeiro de 2022
Avaliado com 3 de um total de 5 estrelas

I have received rotten Biber dolma…

I have received rotten Biber dolma (green peppers) in my last order which was supposed to be fresh.
This is not the first time I have had this problem and informed their business account about it.
For the first time I had it, the lady was very helpful and send me another parcel the next day w/o any fuss.
But this time, there is no reply yet after 10 days, they wrote that they are sorry about what I am experiencing.
I am Turkish, Bonvila is my favorite online shop because of its wide range of Turkish brands and supplies.
Please do not send vegetables that are not fresh to your customers, it is really inattentive behavior for an online shop.

10 de dezembro de 2021

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