Booking Avaliações 187

Horrible. I book one flight, they sold me two. Same traveller- same travel- same time. In their opinion I should delete the second twin flight on the site of the airline. Kafka is nothing. Welcome to the IT company

Tengo una vivienda vacacional
Un huésped me canceló su reserva el mismo día de la llegada
Tengo seleccionada en el anuncio la política flexible por cancelación que prevé la devolución del 50% del importe siempre y cuando la cancelación se hace en el plazo de los 14 días anteriores a la reserva.
En este caso el huésped canceló el mismo día de la supuesta llegada pero Booking me ha enviado solo el 50% del total. He hablado con muchos operadores telefónicos que como siempre son muy pero muy incompetentes por falta de preparación, claro. Solo una operadora me confirmó que tenía razón y me aseguró que iba a recibir lo que faltaba del importe total de reserva. Esta mañana recibo un mail de Booking que me informa que el 50% que me habían enviado, es todo lo que toca por ser "una reserva cancelada en los 14 días antes de la reserva". Contesto que no lo es ya que la cancelación llegó el mismo día de la llegada así que en total disonancia cognitiva me contestan que el huésped puede cancelar hasta las 23.59 del mismo día de llegada y se considera cancelación dentro de los 14 días anteriores!!!
Información totalmente inventada para el caso ya que no la he leído en ninguna parte. ¡¡¡¿¿¿Además no parece de locos!!!???La política de cancelación FLEXIBLE DE LOS 14 DIAS habla SOLO de cancelaciones dentro de los 14 días ANTERIORES!!!!!
Pués Booking me confirma una vez más, ser una empresa nada sería acumuladora de descontento entre anfitriones, por falta de real asistencia, por incompetencia y por estafa por no ser coherente con la info indicada y aún peor manipulandola a su ventaja según el caso
TODOS los anfitriones que conozco que hayan trabajado con Booking se quejan por el mal servicio a pesar de la comisión altísima que pide. La mayoría han quitado el anuncio de su página. Yo me estoy organizando para hacer lo mismo en cuanto pueda.
¡¡¡ACONSEJO MANTENERSE ALEJADO DE ESTA EMPRESA!!!

Booking does not solve the problem of cancellation of check-in on the day of arrival. Does not help to find options, leaves you to wait on the street for more than 10 hours. Do not provide the difference in compensation for a new booking. Do not believe what they say, they will help you solve everything. I do not recommend using the services, because you will be left without an apartment and you will have to buy an apartment on the same day at three times the price. I had a very bad experience

Paid extra fees for a flight, to ensure refund would be guaranteed, if a cancellation was necessary.

The cancellation was necessary but, booked the same flight through the same company for revised dates.

Customer ref 40-769252900. Initially told 15 days for refund, then 18 days. Both timelines have passed, and no definitive answer regarding me refund. Allegedly being dealt with by the airline.

Very, very, poor!!!

Ich habe über Booking.com ein Apartment (Bergblick Apartments, Innsbruck) gebucht (Bestätigungsnummer: 5521545873) und war bei der Ankunft schockiert: Das Apartment lag im Keller, war voller Feuchtigkeit, Schimmel, Schmutz und hatte einen extrem starken, gesundheitsschädlichen Geruch. Die Wände waren verschimmelt, die Möbel schmutzig und die Luft kaum zu atmen. Ein Aufenthalt war völlig unmöglich – absolut unbewohnbar. Fotos habe ich als Beweis.

Trotz dieser Zustände wurde mir von Booking nur 10 € von insgesamt 91 € erstattet. Das ist inakzeptabel, da ich die Unterkunft nicht nutzen konnte und eine andere Bleibe suchen musste.

Der Kundenservice von Booking hat mein Problem nicht gelöst und mich im Stich gelassen. Für mich ist das eine sehr schlechte Erfahrung, und ich kann Booking in dieser Form nicht weiterempfehlen.

I had booked a Mercedes C-Class through Booking with Avis from August 15 to 24, 2025, paying €466.26 in advance, including insurance.
When I arrived to pick up the car, I was told the Mercedes was not available. Instead, they offered me an Alfa Romeo and even asked me to pay an extra fee. On top of that, the insurance I had purchased with the Booking reservation was not accepted.

The booking conditions had completely changed, the service was terrible, and we didn’t get on the car was cancelled and I haven’t received any refund.
A very disappointing experience – I would not recommend booking through Booking under these circumstances. And I was there client since 10 years and they still scam me

I want to share our experience so others know how Booking.com treats its customers when things go wrong.

We had a confirmed booking at the hotel (Booking #4754843889). We arrived very late at night, as we had specified, but the hotel refused to honor our reservation because of their own error.

It was 4 AM. Myself, my mother, and my sister were left stranded on the street in a foreign country after long flight. We were exhausted and felt completely abandoned. We spent night in the street - that was the beginning of our vacation.

For over a year, I tried to get a resolution from Booking.com. I was ignored and only received automated replies.

After finally escalating the case, a supervisor offered us 50 euros in travel credits as a final offer: €16.7 (in booking.com credits, of course) per person for the trauma, the fear, and the complete disrespect and neglect for a YEAR.
I have now been forced to file a formal complaint with the European Consumer Centre.
Booking.com does not care about your safety or well-being. Their guarantee is nothing.

When the hostel I had booked using booking.com told me that they wouldn't accommodate me they also told me that I had to pay them anyway because I had bookd the accomodation. I didn't see the age limit because booking.com showed me other accomodation in the middle of the page and also because my laptop froze all the time due to a tecnical problem. The only option they gave me was to book an appartment and to pay nearly 20 Euros more for 2 nights. That's not OK. I would have booked somewhere else but couldn't afford to pay twice for accommodation. Booking.com had my card number and could take the money from me anytime. I contacted booking.com as soon as the host told he wouldn't host me but I had to pay for my stay anyway. That was before we went to there. I never got an answer from booking.com. According to what the host told me they won't refund me. I contacted the local authorities and they told me that booking.com has to refund me. But they refuse. I'll probably ask euroconsumatori for help.

For another booking I also had to pay more than was stated on booking.com because the accomodation asked me to pay the tourist tax online on a platform linked to the accomodation instead of when we arrive. I'm still waiting for an answer and a refund from booking.com.

I had a lot of negative experiences on my trip with accommodation I booked through booking.com like old food left in the fridge or freezer when we arrived, a fridge not turned on when we arrived (we had to get it out of the cupboard in order to plug it in), accommodation on a upper floor or up a steep mountain not indicated in the description on booking.com which was difficult for me to reach due to problems with my legs. One host left us stranded because he decided not to accommodate us after he had told me previously that he couldn't cancel my booking and that I would have to pay even if I had problems to go up to the 4th floor.
In the meantime booking.com has cancelled all the messages exchanged I with booking.com and when I contact booking.com through the internet page indicating all the data from the booking I only get the answer that I have to indicate all the information on the form (what I did). I also attached a copy of the booking confirmation to the email, but I always get the same email again. I had a few strokes and I have problems even to copy data correctly. Nevertheless booking.com only asks me to write a review of the accomodation to help the accomodation instead of refunding me. That's going on for months now.

I'm a Genius2 member but after my recent experiences I'm probably not going to use booking.com again.

une belle anarque. j'ai réservé une chambre pour 4 et ou final on eu une chambre pour 2. Booking n'a pas répondu à ma réclamation et ne m'a pas remboursé

I booked a hotel through Booking.com with clear conditions: “No prepayment – pay at the property.” My confirmation contained no mention that a 3rd party could pre-authorize or attempt charges on my card before arrival.

Yet Booking.com still allowed the hotel to attempt a pre-authorization without my permission. This is not just misleading — it’s a serious security issue. Customers should not have their financial details exposed to unauthorized charges when the booking confirmation explicitly states otherwise.

When the pre-authorization failed, my booking was cancelled. As a result, my visa was rejected, costing me time, money, and travel plans.

Booking.com must be held accountable for misleading policies and weak consumer protection. If they can’t guarantee the security of your booking and card details, they should not be trusted.

Ho sempre usato Booking e non ho mai avuto alcun problema.
L’unica volta però (sono a due prenotazioni dal livello 3 di Genius) che ho avuto bisogno di assistenza, si sono dileguati e abilmente deresponsabilizzati.
Mi aspettavo sinceramente un trattamento diverso, soprattutto alla luce della loro effettiva responsabilità, dato che la
struttura segnalata sul loro sito ha “omesso” delle informazioni fondamentali (tipo la non presenza del bagno in camera con conseguente vincolo, in caso di bisogno, di diver usufruire di un BAGNO PUBBLICO a 200 metri dalla “camera” o tipo pagamento extra di lenzuola e asciugamani, che fanno inevitabilmente lievitare le spese preventivate e già sostenute in fase di prenotazione).
Il risultato è che io e la mia famiglia (con bambina piccola e cane a seguito) abbiamo dovuto trovarci un’altra sistemazione per le due notti, spendendo il doppio perché nessuno ha provveduto ad un anche solo parziale rimborso.
Mi dispiacerebbe ma d’ora in poi prenoterò direttamente presso le strutture, senza più usufruire di Booking.

En tant que professionnel je tenais à exprimer mon fort mécontentement!!!
Je suis payé par des cartes virtuelles et apres en avoir reçu suite visite d un client dans mon établissement, je découvre que la carte a été débitée mais pas par moi!!!! J ai beau les appeler pour trouver une solution, RIEN!!! Ils disent que j ai été débité et ne veulent rien entendre!!! Des mails et des appels et rien n’y fait!!!! De mon côté, rien de la part de ma banque!!!! Je suis furieuse!!! J ai perdu 500€!!!!!

I booked “Stilvolles Studio neben der U-Bahn” in Vienna via Booking.com (26 July – 2 August) for €787.76. When I arrived at the official check-in time, I found hair and dust beside the bed, oily and dirty kitchenware, and several insects.

I contacted the host immediately and asked for another room. They refused, sent a cleaner, but these issues — especially insects and unhygienic kitchenware — cannot be resolved in one hour. I left and booked another nearby studio via Booking.com for a similar price, which was perfectly clean and insect-free, proving the issue was this property.

Booking.com refused a refund, saying they “cannot override” the host's decision. I could have cancelled the first day for a 50% refund, but trusted Booking.com to handle it fairly. Instead, I lost the entire amount for a stay I never used.

Booking.com takes no responsibility for the condition of properties listed on their site, even at high prices, leaving customers unprotected.

Booking has failed me for the last time. I'm out.

I had to change a reservation; they kept saying that the hotel needed to approve the cancellation. I kept calling the hotel (to the point that I was on a first name basis with the weekend manager). The hotel claimed that Booking never sent them anything and Booking kept saying that the hotel never responded.

I don't believe Booking.

Our experience at this accommodation was very bad, and I feel obligated to share it to warn other travelers.

From the very beginning, everything was problematic. When making the reservation, we were forced to pay via bank transfer, as they did not accept card payments through Booking.com, even though they have a card terminal (POS) at the property. This creates distrust from the start and is completely non-transparent.

Once we arrived, the situation got even worse. We discovered that the sofa bed was broken, and there were no sheets available for it. We tried to find some ourselves, but the reception was closed and there was no staff available at night.

When returning to the apartment, since it was dark, my friend mistakenly entered another apartment using our key. That apartment was occupied (there were beers inside and clear signs someone was staying there), but luckily the tenant was not inside at the time. It was a very serious and uncomfortable situation, clearly showing that the same key opens multiple apartments, which is an unacceptable security issue.

We slept in fear the entire night, knowing that someone else with a similar key could have walked into our apartment just as easily.

On top of that, we also found a cockroach on the floor, which shows a complete lack of cleanliness. The next day, we informed the receptionist, who asked us to send an email. We did, attaching videos as evidence, but we never received any response.

The most disappointing part is that Booking.com offers no real protection for customers. Booking through this platform does not guarantee safety or support, and customers are treated like nothing more than payers. It seems their only interest is collecting commission, without ensuring that the properties listed on their site are trustworthy or meet even basic standards.
They
consider that 20 euros is sufficient compensation for all the inconvenience caused.

Aucune protection de Booking en cas de manquement grave du loueur

Avis :

J’ai réservé via Booking un logement à Sète du 1er au 3 août 2025, présenté comme disposant d’un Wi-Fi, élément déterminant pour moi. Sur place, il s’est avéré qu’aucune connexion n’était disponible. Le propriétaire a confirmé l’absence de Wi-Fi, puis m’a pressée de quitter rapidement les lieux.

Booking a été informé immédiatement et alerté à plusieurs reprises. J’ai dû passer plus de 4 heures au téléphone, souvent sans réponse ou avec des coupures, pour faire valoir mes droits. Malgré les preuves transmises (copies d’écran, messages, photos), aucune mesure sérieuse n’a été prise. La plateforme s’est limitée à une compensation partielle de 135 € pour un séjour payé 377 €, soit une nuit facturée 242 € sans aucun service rendu.

Pire encore, le propriétaire a tenu des propos inappropriés et insultants, que j’ai immédiatement signalés. Booking n’a ni pris cela en compte, ni apporté la moindre protection ou reconnaissance du préjudice subi. Leur réponse a été : « C’est déjà bien. »

J’ai été contrainte de trouver un logement en urgence, en pleine saison touristique, après des heures de stress et sans aucune aide réelle de la plateforme. Je déplore un manque total de considération et de respect des engagements contractuels de Booking envers ses utilisateurs.
J'attends toujours d'être rappelé par le service clients depuis le 02/08 qui m'annonçait me rappeler dans les 24h !
Ce service n’est ni fiable, ni protecteur, et laisse le client seul face aux abus des propriétaires. Je déconseille fortement.

NOS DEJAN EN LA CALLE PORQUE CANCELAN HOTEL
A mi amiga y a mi nos habeis dejado tiradas en la calle en Italia por un error suyo, se eequivocaron resrvando el hotel y ahora estamos sin alojamiento y sin asistencia. 4 llamadas, 0 soluciones. Queremos nuestro dinero. #reclamoBOOKING”
Hicimos una reserva combinada (vuelo + hotel) con eDreams y al llegar a nuestro destino en Italia descubrimos que el alojamiento no existía. Ellos hicieron la resrva a traves de booking No había ninguna reserva a nuestro nombre. Nos dejaron literalmente tiradas en la calle de noche, con todo el riesgo que eso supone, y sin ninguna solución real. Llamamos en numerosas ocasiones y cada vez nos colgaban o nos decían “en 2 horas os llamamos con una solución”, pero nunca lo hacían. Esto ocurrió al menos 4 veces.

Además, en el chat de atención al cliente tenemos capturas donde nos aseguraban que si buscábamos otro alojamiento por nuestra cuenta, se nos reembolsaría. Confiando en ello, tuvimos que pagar nosotros otro hotel de urgencia. A día de hoy seguimos sin reembolso ni respuesta seria.

This place should not be in business. Impossible to reach. They do not answer messages for weeks, and when they finally do, it's a form email you can't respond to. Wait time on the phone was 15 minutes and then I was accidentally hung up on. I called back and spoke to someone who said she had to reach the supervisor to find out more about the case, and I was placed on silent hold for 30 minutes before I gave up. I have tried to reach them at least 7 times regarding this manner, in various different ways. I finally was told 2 weeks ago I would get a refund, but my bank has told me that no refund was initiated by the company. Scammers.

I had a change to the booking, which was approved by the hotel - several times both when I was at the hotel and on the phone with them. Yet it took a phonecall and many messages and emails with booking.com customer service before booking.com approved the change and paid back the refund. I will avoid booking.com in the future whenever possible.

I made a booking and paid £389.10 on 26 June but never received a confirmation. Worried I called booking.com to be told the booking had failed and I would be automatically refunded in 7 days. 3 weeks later I have called booking.com over 20 times to ask where my money is and every time the agent hangs up on me. I have emailed threatening small claims court and all emails are ignored. I dont think I will ever see this money again im distraught I can't afford to lose that much money.