Fantastic service from arrival to leaving the store. Optometrist was very thorough in explaining my results. Jade was amazing helping me choose my frames explaining the different options. Jade is c... Ver mais
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Veja o que dizem as avaliações
Trying to order some extra lenses - these are fragile and prone to accidents so spares are imperative for me. After being unable to get any contact with Adaro - the company who administer the scheme,... Ver mais
I called in today to collect my new glasses, I was very impressed with how helpful every member of staff was, but two members in particular stood out. Zai Aab (I hope I spelt that correctly) was r... Ver mais
Having recently had a cataract operation I needed to get a possible issue checked out. Hermilinda at Boots Opticians in the Glades, Bromley went out of her way to resolve the issue and was able to of... Ver mais
Detalhes da empresa
- Oculista
- Clínica Oftalmológica
- Distribuidora de óculos
- Fornecedor de Lentes de Contato
- Loja de óculos de sol
Sobre Boots Opticians
Escrito pela empresa
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Informações de contato
4,4
Excelente
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Kalpana has excellent taste and chose…
Kalpana has excellent taste and chose very beautiful frames.
Very patient, professional and smiling.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Kalpana provided such patient, professional, and friendly service during your visit. It’s wonderful to know that she helped you choose frames that you love and that her expertise and positive attitude made the experience so enjoyable. We truly appreciate your kind words.
Routine eye test today
Routine eye test today, pre test by Jet, eye test by Saim and glasses help by Jenny. Fantastic service as always. Great help and advice on selecting my new frames. Thank you all.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Jet, Saim, and Jenny provided such fantastic service during your routine eye test. It’s wonderful to know that you received helpful advice and support when choosing your new frames. We truly appreciate your kind words and your continued loyalty
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received friendly service throughout your visit. We truly appreciate your kind words.
Boots poor customer service
It’s been three weeks ago when I placed my order for three pairs of glasses which happened to cost a lot of money and I have had not replied from boots and customer services are not interested and no one is answering the phone I think I should of went to spec savers staring to regret going to Boots opticians.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the delay in receiving your glasses order, the lack of updates provided, and the difficulties you've experienced contacting both the store and customer service team. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Poor call centre experience
I've been a loyal customer of Boots Opticians for years but was so unimpressed with my call centre experience just now I felt compelled to provide feedback in the only way that I thought there was a chance the company would listen, I.e. by posting a public review. Unfortunately, quite opposite to the positive in-branch customer experience the call centre is poor, not because of the frontline staff but their management and the system and processes they have in place. I called to ask for my contact lens subscription to be paused for lots of good reasons that I explained only to have to go through the scripted attempts to change my mind and, then, at the final attempt to get them to action my simple request, their system couldn't handle the fact that it was processing a monthly payment and so I would have to call back next week!! It's taken a LONG time for Boots' systems to catch up with the rest of the world but, sadly, they still have a long way to go.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're sorry to hear that you were disappointed with your recent experience when contacting our call centre. We appreciate your comments regarding the process for managing your contact lens subscription and the difficulties you encountered when trying to make a simple change to your account. We're pleased to hear that your experiences in store have been more positive. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Lovely friendly staff
Lovely friendly staff. They were quick and efficient at mending a pair of specs that had broken. Thank you to Hannah and Brian at Lymington Branch.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Hannah and Brian at our Lymington store provided such friendly and efficient service. It’s wonderful to know that they were able to repair your glasses quickly and get you back on your way. We truly appreciate your kind words.
Excellent customer service
Excellent customer service. Can't rate the service highly enough. Left feeling reassured that I was in a very safe pair of hands.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent customer service and felt reassured throughout your visit. It’s wonderful to know that the team’s professionalism and care left you feeling confident that you were in safe hands. We truly appreciate your kind words.
I’m a happy customer
I’m a customer with Boots Opticians but just popped in on the off chance today to get a minor issue with my glasses sorted. I was looked after incredibly promptly and to my satisfaction by Cameron in the Stirling branch. A great service, thank you!
31 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Cameron at our Stirling store was able to help with your glasses so promptly and resolve the issue to your satisfaction. It’s wonderful to know that you received such efficient and helpful service, even on an unplanned visit. We truly appreciate your kind words.
One of my ordered glasses took 3 and a…
One of my ordered glasses took 3 and a half weeks to be received in the store, I asked why it took so long your colleague could not tell me the reason.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're sorry to hear about the delay in receiving your glasses and that you were not provided with an explanation for the extended timescale. We appreciate your concerns regarding the lack of information available about your order. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
All the staff were excellent
All the staff were excellent. Thank you
19 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that all of the staff provided such excellent service during your visit. We truly appreciate your kind words and are pleased that the team helped make your experience such a positive one.
Appointment was at 10.55am I still…
Appointment was at 10.55am in the Castle Quarter,Norwich store I still hadn’t been seen some 20+ minutes later so I cancelled the appointment and walked out. This particular branch of Boots never keeps to appointment times and there doesn’t seem to be any management in place to take control of things.
30 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're sorry to hear that you were disappointed with your experience and the delays you encountered during your visit. We appreciate your concerns regarding the waiting time beyond your scheduled appointment and the impact this had on your confidence in the service provided. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Polite, welcoming and helpful team
From receptionist to the Optometrist, whole team was polite, welcoming and helpful. No undue sales pressure.
30 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the whole team, from reception through to the optometrist, were polite, welcoming, and helpful throughout your visit. It’s wonderful to know that you felt well looked after and appreciated the no-pressure approach. We truly appreciate your kind words.
I didn't note names but Sunday 30th…
I didn't note names but Sunday 30th August a.m my unplanned visit was accommodated because of a cancellation. Complete eye health tests and honest advice was received with many thanks. I have been coming to Boots in Kidderminster for a number of years and I have complete trust in the staff there. Thank you again
30 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Kidderminster store were able to accommodate your unplanned visit and provide a complete eye health assessment following a cancellation. It’s wonderful to know that you received honest advice and continue to have such trust in the team after many years of visiting us. We truly appreciate your loyalty and kind words.
Can't recommend highly enough…
I have been coming to the Barkingside branch for many years - when it used to be caled Dollond & Aitchison (D&A Opticians). Eye tests incredibly comprehensive and conducted with extreme professionalism and courtesy. Have had some issues with contact lenses - experimented with varifocals which didin't work but they did not charge. Am now trialling a mono vision prescription - still no charge. Sameera the optometrist is exceptionally thorough and spends as much time as it takes to make sure I am happy with everyhting recommended and understand all the options. Sarad is just so polite and helpful - nothng is too much trouble and he always phones back when he says he will. Makes me feel like a VIP (I'm not) whenever I walk into the branch. I can't recommend this practice or these induividuals highly enough
29 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sameera and Sarad continue to provide such exceptional care and service at our Barkingside store. It’s wonderful to know that Sameera takes the time to ensure you fully understand your options and are happy with your contact lens journey, while Sarad’s helpful and attentive approach makes every visit a positive experience. We truly appreciate your loyalty over the years and your kind recommendation.
I had left my prescription glasses on a…
I had left my prescription glasses on a train, so needed a new pair, and an update of my prescription from the optician.
Saloni had a very friendly, but no intrusive manner, she described to me exactly what would happen during my visit, and took me through initial tests kindly explaining as she went.
The Optometrist, Sukhdeep Chumber, was very professional. He gave me an extremely thorough test,
explaining all as he went. Russell then gave me some final field of vision tests, and a fitting for varifocals. He was most helpful, and explained all that he was doing during our session. The service was excellent, and I could not in any way fault it. Many thanks to all involved, as I was quite upset over losing my original glasses.
Judith Richardson-Dawes
21 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback, Judith. We’re delighted to hear that Saloni, Sukhdeep Chumber, and Russell provided such friendly, professional, and thorough care during your visit. It’s wonderful to know that everything was explained clearly throughout the process and that the team helped make a difficult situation, after losing your glasses, much less stressful. We truly appreciate your kind words and are pleased you received such excellent service.
Boots Weybridge fantastic customer service
Fantastic customer service from the team at Boots Opticians in Weybridge. Meera Patel conducted a thorough and professional eye test. Then Paula picks up the reigns to place the new order and to ensure the designer frames are fitting correctly, adjusting where necessary. Always a friendly and helpful service from Paula, Angie, and Simon, this is why I choose the dynamite team in Weybridge.
30 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Weybridge store provided such fantastic customer service. It’s wonderful to know that Meera Patel carried out a thorough and professional eye test, and that Paula took such care in helping with your new order and ensuring your frames fitted perfectly. We truly appreciate your kind words for Paula, Angie, Simon, and the rest of the team, and are delighted that they continue to make your visits so positive.
Friendly and efficient
Friendly welcome and friendly efficiency throughout
29 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received a friendly welcome and experienced efficient, professional service throughout your visit. We truly appreciate your kind words.
Great Experience !!
First class service received from Weston Favell,Northampton opticians !!
11 de junho de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received first-class service from the team at our Weston Favell, Northampton store. It’s wonderful to know that the team made your experience such a positive one. We truly appreciate your kind words.
I had a really positive experience at…
I had a really positive experience at Boots Opticians on Market Street in Manchester.
My wife and I were made to feel very welcome from the moment we arrived. Chantelle was exceptionally kind, attentive and professional throughout our visit. She took great care of us and made sure we had all the help we needed, which we really appreciated.
I’d also like to give a special mention to Rahja, who was very helpful, friendly and always had a smile on her face.
It’s clear that this branch has a fantastic team who genuinely care about their customers. A big thank you to Chantelle and Rahja for making our visit such a pleasant experience. Highly recommended!
26 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you and your wife received such a warm welcome at our Market Street Manchester store. It’s wonderful to know that Chantelle provided such kind, attentive, and professional care throughout your visit, and that Rahja’s friendly and helpful approach helped make your experience even more enjoyable. We truly appreciate your recommendation and kind words about the team.
We went into Boots opticians to upgrade…
We went into Boots opticians to upgrade our Glasses. Excellent attentive service from Charlie. Really knowledgeable and friendly and honest when picking the frames. All round excellent experience. Will definitely be back when the time comes.
1 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Charlie provided such attentive, knowledgeable, and friendly service while helping you upgrade your glasses. It’s wonderful to know that his honest advice helped you choose the right frames and made the whole experience so positive. We truly appreciate your kind words and look forward to welcoming you back in the future.
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