Bound customer service is amazing! Had an issue with flares I received and got a reply within the same day from Ruby who was so lovely and easy to deal with ❤️ had a replacement sent the same day and... Ver mais
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Veja o que dizem as avaliações
I bought my first tracksuit back in March, i text the girls on Instagram about sizing and Ruby was so helpful, sending me an email with a sizing chart and everything which was great! Obsessed with my... Ver mais
The quality of the clothes is absolutely top notch. I wanted to exchange my track pants and there was amazing customer service from Ruby with quick replies and being so kind and helpful. All packages... Ver mais
I made an exchange for a tank top with Ruby from Bound Apparel and she was so so kind and efficient to deal with. It was honestly such a hassle free experience and my exchange top came super quick! Wo... Ver mais
Detalhes da empresa
Escrito pela empresa
Bound was created to fulfil the need for leggings that are 'not just for the gym'. Our products are fashion and comfort-focused but are perfect for working out. Created in 2020 by a team of two, it has grown into a familiar favourite in many wardrobes around Ireland & the UK.
Informações de contato
5 Brayford Square, E1 0SG, London, Reino Unido
- hello@boundonlineapparel.com
- boundonlineapparel.com
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Their quality of clothes is amazing
Their quality of clothes is amazing. The tracksuits especially!
The customer service by bound is…
The customer service by bound is amazing! I emailed Ruby and she got back within 12 hours and had the problem fixed in 3! Would definitely recommend her and bound! A dream to deal with🥰
Great customer service
I had a great experience with Bound Apparel customer service. I had an issue with my order and Ruby got it sorted straight away no hassle at all. She was so helpful and quick to respond which I really appreciated. I was so happy with the service and will definitely order again💕
Ruby was very helpful with my query…
Ruby was very helpful with my query about a product I had received. Really nice to deal with.
The customer service was excellent
The customer service was excellent, Ruby was so helpfull and dealt with my issue straight away. She kept me informed the whole time.
Love love love the quality and customer…
Love love love the quality and customer service is even better, ruby was amazing to deal with and so helpful, thanks girls! X
Amazing customer service - Ruby
Ruby was brilliant to deal with and so quick to respond! I had an issue with my order and she had it sorted out so quickly! I will definitely be purchasing again as both the customer service and quality of the products were top class!!
Thanks a mill for all you help Ruby x
Had a small problem with one of my…
Had a small problem with one of my items (mostly my fault for washing it incorrectly) but I emailed and Ruby was so so helpful in sorting it out for me! Thank u and LOVE U BOUND
Love these clothes
Love these clothes. Such good quality. It’s my birthday weekend and I ordered new items a week ago and was concerned they wouldn’t arrive in time. I emailed Jack in customer service and he chased for me and they arrived just in the nick of time. Thank you 🙏
This brand is amazing
This brand is amazing! I love my hoodie. The customer service from Ruby was absolutely outstanding, so helpful and efficient. Will definitely be buying from here again.
Received such amazing customer service…
Received such amazing customer service from Ruby! Quick response and solved my small issue straight away🫶🏽such a pleasure to deal with ❤️
The lovely Ruby was super helpful and…
The lovely Ruby was super helpful and easy to deal with, she solved my issue in the space of one email reply! The company definitely focuses on the quality of their products and appreciates their loyal customers
Great Customer Service
I had an issue with dye transfer on my black Ultimate tracksuit, and Ruby from customer service was amazing. She responded quickly, explained exactly what had happened, and offered really fair solutions straight away. The whole process was handled so professionally and kindly. I already own a few of their tracksuits and love them, and this just confirmed how much they value their customers. Thanks again Ruby!🩷
I Absolutly love the material and…
I Absolutly love the material and length of leggings however I only wore them once and the white writing on the back is half gone just fell off and havnt even been washed. Delivery took a little longer than expected but
The customer service replied so quick…
The customer service replied so quick and my exchange was made so easy!! Thanks girls
Great quality tracksuit
I bought the brown tracksuit from bound apparel. It is the comfiest and nicest tracksuit that I ever owned. I am very happy with it.
Super fast delivery and the tracksuit…
Super fast delivery and the tracksuit is incredible quality as always!! Definitely recommend purchasing from Bound Apparel 🩷🩷
Had the most amazing post purchase…
Had the most amazing post purchase service with respect to an exchange request… the personal service from Ruby was outstanding … the CX experience in this once budding and now flourishing company is superb..credit to Ruby and all of the B&A team. If the service is as personal as I’ve experienced and is instilled as a company core value..B&A deserve all the support to underpin their continued success .. Well done and thank you … my kids loved the clothes .. so happy
Super helpful
Ruby was super helpful and the company was quick to respond to query’s and very friendly. Great experience overall, and I’ll happily spend my money here again.
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