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Avaliado com 5 de um total de 5 estrelas

Really positive experience overall with Bozu. The food itself has been great, and one of my favourites has easily been the Protein Banana Bread, the macros on it are absolutely nuts. Since using B... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Terrible quality, broken packaging, undelivered orders, and unauthorized charge attempts! The plastic containers were broken inside, the food was stale and cold, and the meat was undercooked. My Sunda... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been with Bozu for round 2 years now and they are by far the best meal preps I have ever had the taste and quality of every single meal is amazing and they are consistent every week. They make... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So far I’ve not had a bad experience. The food is good and actually tastes fresh compared to competitors (I’ve tried Simmer, Frive, Foodery, etc). The feedback I would give though is: 1) B... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de encomenda de comida online

Escrito pela empresa

Revolutionize your meals with BOZU! 🍽️ Fresh, flavorful, and delivered nationwide twice a week. Say goodbye to mealtime stress and hello to convenience and quality. It's time to elevate your eating game with BOZU. Order now and taste the difference!


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

173 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(173)

68 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience overall, I wanted some advice on what foods would best suit my taste and the staff were very knowledgable and helpful and I was able to make an informed choice. I enjoyed the meals and could tell they were freshly prepared. Everything was flavourful and well cooked and I had a great overall experience and I wouldn’t hesitate to recommend Bozu to anyone looking for fresh high quality and convinient meals.

13 de fevereiro de 2025
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a great overall experience and that our team were able to help guide you in choosing meals that suited your taste. It’s also great to know you enjoyed the freshness, flavour, and quality of the food.

We really appreciate your recommendation and support.

Avaliado com 5 de um total de 5 estrelas

Great meal selection and the meals…

Great meal selection and the meals taste really good. Very accommodating in terms of service delivery.

23 de março de 2025
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Thank you for your kind feedback.

We’re really pleased to hear you’re enjoying the meal selection and the quality of the food, and that the delivery service has worked well for you.

We really appreciate your support.

Avaliado com 5 de um total de 5 estrelas

Having owned my own meal prep company I…

Having owned my own meal prep company I know how hard it is to get healthy food right when it comes to delivering nationwide but keeping it fresh.

I’ve tried a lot of meal prep services, but bozu stands out! Their meals are not only delicious but also perfectly portioned with all the macros and calories counted—making it effortless to stay on track with my nutrition goals. The variety is great, offering high-protein, balanced meals that don’t feel like “diet food” at all.

What I love most is the quality of ingredients and the fact that the meals actually taste homemade, not bland or artificial. Whether you’re looking to lose weight, build muscle, or just eat healthier without the hassle of cooking, this service is a game-changer.

Highly recommend it to anyone who values both taste and nutrition!

7 de fevereiro de 2025
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Thank you for taking the time to share such thoughtful feedback.

We really appreciate it, especially coming from someone with experience in the meal prep industry. It’s great to hear that you value the balance we aim for between convenience, nutrition, and flavour, and that the meals feel homemade and enjoyable rather than restrictive.

We’re also pleased to hear the portioning, macro information, and variety are helping support your goals. That’s exactly what we aim to deliver.

Thank you again for your recommendation and support.

Avaliado com 5 de um total de 5 estrelas

Changed 1 star Review to 5 Star

I initially left a 1 star review with Bozu as I had a payment issue with where they had taken my money from me even though I had cancelled already. Turns out it was a mistake, I got an actual phonecall from Jordan, the Director, he apologised, refunded the money same day and did his best to make things right.
In a world where it is harder and harder to speak to companies directly, he took time out of his day to look after a customer. ( i had been using them for 6 weeks.) Although it is harder to cancel with them than some other companies, he did also mention they are trying to make that process more user friendly too.

With regard to the food, all the dishes have always been great (I've tried all the other meal prep companies and Bozu are some of, if not the best tasting). I even recommended a friend of mine to try them too as I was impressed with the quality.

Big up to Bozu for actually trying to look after their customers.

18 de março de 2025
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Thank you for taking the time to update your review and share your experience.

We’re really pleased we were able to get this resolved for you and that the issue was addressed quickly and to your satisfaction. We always aim to support customers directly where possible and make things right when something has gone wrong.

It’s also great to hear your feedback on the food and that you’ve enjoyed the variety and quality across the menu. We really appreciate you recommending us to others as well.

We take on board your comments regarding the cancellation process and are continuously working on improving the overall customer experience.

Thanks again for your support and for giving us the opportunity to put things right.

Avaliado com 5 de um total de 5 estrelas

Amazing meals the taste is out of this…

Amazing meals the taste is out of this world so many good flavours on each healthy meal thank you
Sharon

1 de março de 2025
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Thank you, for your kind feedback.

We’re really pleased to hear you’re enjoying the flavours and variety in the meals, and that they’re working well for you as a healthy option.

We really appreciate your support.

Avaliado com 5 de um total de 5 estrelas

Food is 10/10

Food is 10/10
Food is 10/10, customer service is also 10/10, rare a business will pick up the phone to you in todays world of AI to get questions resolved but Bozu will especially Jordan!

I have used most of the well know meal prep companies and Bozu food is by far the best for taste, freshness and menu rotation.

I was suprised to see the negative reviews about cancellations and payments, having run a subscription based business previously these negative comments are usually from customers who cancel/pause outside of the stated T&C’s and expect a refund for kicking off so don’t listen to them!

I would prefer a more easily flexed subscription portal/app apposed to having to email to change meal numbers and deliveries but I’m sure Bozu will release something to address this in the future.

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Thank you for taking the time to share such detailed feedback.

We’re really pleased to hear you’re enjoying the food and service, and that our team has been able to support you directly when needed. It means a lot to hear comparisons with other meal prep companies and that you value the freshness, taste, and menu rotation.

We also appreciate your comments around subscription flexibility. We are continuously working on improving the customer experience, including making account management and adjustments as seamless as possible.

Thanks again for your support and recommendation.

Avaliado com 1 de um total de 5 estrelas

Absolutely awful

Absolutely awful. Customer service is non existent. They are rude and repetitive and ignored both a pause and a cancel request and are continuing to take money from my bank!! This has been reported to my bank and I would avoid this company like the plague. Food is below average for the price. ITS A SCAM AND IMPOSSIBLE TO CANCEL!!! Avoid!

Edit

Don’t believe their response below. They have taken £81 from my bank last week despite a pause being accepted and told me they would take payment again this week. I had to put a stop on the payment through my bank.

25 de janeiro de 2025
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Hello Katie,
Further to your review, we wish to offer our apologies for the disappointment you experienced whilst using our service.
We support your prerogative to review and as a customer driven service we strive to improve where necessary and welcome good or bad critique.
We are saddened to hear that some of our meals were not to your personal taste as selected by you when you placed your weekly recurring meal plan with us. Notwithstanding, in the interest of impartiality, it is important to address the anomaly in your review.
On checking our records, the moment you sent us your 7-day cancellation notice, this was duly acknowledged and accepted by us, duly confirmed by you, thanking us for duly processing your request for you, noting, no further payments were taken from your bank once your 7 days notice had elapsed? - 17 Jan 2025, 10:13 - Katie Hill - Hi, Yes please cancel completely. Thanks so much.
Contrary to what you may currently feel, we remain open to your correspondence if you remain unsure of anything, so please feel free to email us directly, as we can assure you that we will do all we can to offer a thorough explanation and resolution and would ask that you afford us the opportunity.

Avaliado com 5 de um total de 5 estrelas

Lovely meals and plenty of choice

Very happy with this service. Plenty of choice. Hassle free delivery and all emails replied too promptly. Would definitely recommend .

8 de janeiro de 2025
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Thank you for your kind feedback.

We’re really pleased to hear you’re happy with the service, the variety of meals, and the delivery experience. It’s also great to know our team have been able to respond promptly when you’ve needed support.

We really appreciate your recommendation and support.

Avaliado com 2 de um total de 5 estrelas

Terrible customer service - they just take your money

Terrible customer service. I wish I’d read some of these reviews before giving my money to this company.

I have a missing order. Bozu is blaming DPD and DPD is blaming Bozu. My order never arrived. I’ve been waiting 2 days for it and no one is helping me. They’ve stopped replying to my emails and they have not called as I requested.

They’ve taken my money and even now they are closed until 5 January.

I would never recommend using this company which is a shame because the food is quite good. They are thieves. Give me my money back.

21 de dezembro de 2024
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Carina, thank you for taking the time to bring this to our attention.
Customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a stellar experience with us due to DPD failing to make your delivery to you on the 22nd of December 2024.
On checking our records, we can see that we offered you a full resolution on the 03rd of January 2025, which was duly accepted by you when you received your replacement meals on the 05th and 08th of January 2025 and it is great to hear that you really enjoyed the quality of our meals as we take great pride in the meals that we produce for our many customers.

Avaliado com 4 de um total de 5 estrelas

Good food

Been a customer for almost a year, overall good experience at the start. Pricing of food and payment transactions made me leave.

17 de dezembro de 2024
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Thank you for taking the time to share your feedback.

We’re sorry to hear you decided to leave after being with us for almost a year, but we appreciate your support during that time.

We understand pricing and payment considerations are an important part of any subscription service, and we’re always reviewing how we can improve both value and the overall customer experience.

Thank you again for your feedback, and we wish you all the best going forward, however, please don't hesitate to come back to us as we often have new offers available to ensure we are always competative for our high end meal prep.

Avaliado com 5 de um total de 5 estrelas

Bozu meal prep company service and food…

Bozu meal prep company service and food has blown my expectations.

Being with them now for 3-4 months it’s helped not only with my routine and health but saved me time which having busy lives is worth more than anything.

So if you looking for not just great food but to save time in your busy life then this is the company that delivers on food and service.

Can’t recommend enough

25 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Pestered by marketing you didn’t sign up for

I googled a different meal prep company and this one was the first one that came up under those search terms, without the original company coming up, so I thought that might have changed names. I realised partway through the transaction Bozu was a different company that didn’t have great reviews so decided not to complete the transaction, and DID NOT consent to be sent any marketing.

Cue being pestered by marketing on calls and messages, and when I finally politely asked to exercise my rights under GDPR to have them not contact me, I got a sassy message from the person contacting me without my consent. They literally have no clue about customer service or data regulations. AVOID LIKE THE PLAGUE.

1 de novembro de 2024
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

EA, thank you for taking the time to bring this to our attention.
Customer service and GDPR is one of our top priorities, and we are really disappointed to learn that you had anything less than a stellar experience whilst you were considering using our services.
As we are unable to find any record of you on our systems under the name EA, could you please email us directly so that we can fully investigate the claims you have made, as contrary to what you may currently feel, we remain open to your correspondence and assure you that we will do all we can to offer a thorough explanation and complete resolution and would ask that you afford us the opportunity.

Avaliado com 5 de um total de 5 estrelas

Brilliant Food.

3rd week ordering my meals with bozu and I am really happy with the quality of the food. The subscription is really flexible and I have been able to have meals that fit my schedule. Jordan the customer service rep talked me through a meal set that would work with the type of weight training I do and I’m very happy with the results!

24 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would not recommend

Overall I wouldn’t recommend this meal prep company. Portions are small, expensive for what they are, and poorly cooked. I have had a mix of both undercooked and near burnt food and customer service in my experience, has been horrendous.
There are better ones out there that are worth a shot. I would suggest you save your money, especially as you cannot cancel with immediate effect but they continue taking instalments for a good while after.

17 de julho de 2024
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Hello Hajera
Further to your review, we wish to offer our apologies for the disappointment you experienced whilst using our service.
We support your prerogative to review and as a customer driven service we strive to improve where necessary and welcome good or bad critique.
Notwithstanding, in the interest of impartiality, it is important to address the anomalies in your review since you used our services for 3 weeks during August 2024.
On checking our records, at no point during the 3 weeks you used our services did you ever contact us advising us that you were in any way unhappy with the quality of the meals that we produce? Additionally, the moment you sent us your 7-day cancellation notice on the 12th of August 2024 your cancellation notice was duly acknowledged and accepted by us.
Contrary to what you may currently feel, we always remain open to your correspondence should you still be unsure of anything now that your meal plan with us has been cancelled, so could you please contact us directly via email, as we can assure you that we will do all we can to offer a thorough explanation and resolution and would ask that you afford us the opportunity.

Avaliado com 1 de um total de 5 estrelas

The food quality was disappointing

The food quality was disappointing, and the packaging was subpar for a meal prep company—very basic and not sealed, using regular containers available on Amazon. I notified them 12 days in advance that I didn’t want another order to avoid food waste, but they refused to offer a refund and will likely send food that would ultimately go to waste. The meals tasted homemade,dry, bland, bad.

Also, dishonesty, they tried to claim to Trustpilot that my review wasn't for the right business. I can't imagine how many reviews are not showing up because of this falsehood?

16 de outubro de 2024
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Hello Ahmed,
Further to your review, we wish to offer our apologies for the disappointment you experienced whilst using our service.
We support your prerogative to review and as a customer driven service we strive to improve where necessary and welcome good or bad critique.
We are saddened to hear that some of our meals were not to your personal taste as you advised in your emails, however we thank you for highlighting that our meals do taste homemade.
On checking our records, the moment you sent us your 7-day cancellation notice, after you had duly made your scheduled payment for week 2 of the package offer you placed with us, this was duly acknowledged and accepted by us.
Contrary to what you may currently feel, we remain open to your correspondence if you remain unsure of anything, so please feel free to email us directly, as we can assure you that we will do all we can to offer a thorough explanation and resolution and would ask that you afford us the opportunity.

Avaliado com 5 de um total de 5 estrelas

Meal Prep Galore!

If you're looking for a really good meal prep company, Bozu is one of the best there is. I'm not one to ever rely on meal prep companies but due to having several ongoing house projects, working full-time and having a lot of responsibilities, I was struggling to find time to sleep, let alone eat. I'm someone who works out 6 days a week too so training and nutrition are high priorities. Bozu helped alleviate the burden of food prep. It sounds silly, but just not having to think about food and what to prep, was a huge relief. To top it off, all meals are nutritious and delicious! So I was glad I didn't have time compromise on nutrition and taste. They offer a huge variety of meals which get delivered twice weekly (really fresh food) and the menu is in constant rotation so you'll never be bored! This was a short term thing for me but regardless, it was great and the customer service is brilliant too. They respond very quickly, professionally and are always very thorough/ detailed with their responses. Thanks Team Bozu!

11 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dont let you cancel dont bother

Tried out first week and found portions smaller and not worth the extorniate amount of charge so I gave them 7-days notice to cancel but i was nit allowed to do so, they want you chained to subscription ( this is not made clear on the main homepage/ when purchasing- that you have to complete 3 weeks apparently and now they're claiming four with me ). Emails and texts are still hounding me with offers despite myself no longer being affiliated with them/ interested in their products.
This company wants you to stay on their radar and not allow basic cancellation, which is a customer's right. They have the most anti-customer policies and FAQs hidden deep on their website, and they don't really try to help at all.
They take money out of your bank account, despite repeatedly begging to stop the food deliveries.
It was a long, overwhelming experience that would have never happened if I hadn't ordered based on an influencer ad. I'm sure the influencer wasn't treated like the majority of upset customers who actually paid our hard-earned money for this.

Update:

I am not sure why the company is asking the website to confirm whether this is a real review or not - do you think I woke up to leave a false review just for shits and giggles?

23 de setembro de 2024
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Hello Zaynab
Further to your review, we wish to offer our apologies for the disappointment you experienced whilst using our service.
We support your prerogative to review and as a customer driven service we strive to improve where necessary and welcome good or bad critique.
Notwithstanding, in the interest of impartiality, it is important to address the anomaly in your review.
As clearly advertised on our website, you purchased a weekly recurring service which gave you 55% discount against your first week, after which, a 40% discount was applied to weeks 2 to 4 inclusive on the package offer you selected on the 17th of September 2024 and when you submitted your 7 days’ notice to cancel on the 23rd of September 2024 at 08.54am, this was duly acknowledged and accepted by us at 11.14am on the same day.
Contrary to what you may currently feel, we always remain open to your correspondence should you still be unsure of anything now that your meal plan with us has been cancelled as requested by you on week 2 of the meal plan you placed with us.

Avaliado com 1 de um total de 5 estrelas

SCAMMERS!! BE CAREFUL

Hi all,
This people took money from my bank account illegally without my permission and now I’m waiting for them to refund and every single day are lying to me that I will get my money next day but never got the money back, they said that the refund is already proceeded but never got into my account and they promised that it will take maximum 2 days but again THEY ARE LYING , be careful they are scammers and I’m sure the 5 stars reviews are added by themselves, DON’T BUY from them, don’t get scammed like me!! THEY LEFT ME WITHOUT MONEY !!

2 de outubro de 2024
Avaliação não solicitada
logotipo da Bozu

Resposta da Bozu

Paul - Further to your second review, we wish to offer our apologies for the disappointment you say you experienced whilst using our services for 4 weeks whilst consuming the 84 meals you ordered from us.
We support your prerogative to continue to review and as a customer driven service we strive to improve where necessary and welcome good or bad critique.
Notwithstanding, in the interest of impartiality, again, it is important to address the anomaly in your review.
As we agreed, your refund was fully processed on Monday the 30th of September 2024 as per the digital printout from Stripe and we can only offer our sincere apologies you are still unhappy with this

dashboard.stripe.com - Successfully refunded due to customer request - 30 Sep 2024, 21:00

Contrary to what you may currently feel, we remain open to your correspondence so please contact our customer services directly at any time.

Avaliado com 5 de um total de 5 estrelas

Fantastic meal prep company! Highly recommended!

I have been enjoying my first month with Bozu! Amazing tasting meal options on their menu with low calories is helping me achieve my fitness goals while enjoying the taste my meals, and saving myself the hassle of cooking and cleaning. Food arrives securely packed, on time and undamaged with DPD, making the deliveries a smooth process. The customer support team and always responding promptly to any queries I have and they let you pause any deliveries with 3 days notice with no issues, allowing this to work around your lifestyle. So far this meal prep company has been very convenient and saved me a lot of time, highly recommend!

1 de outubro de 2024
Avaliação não solicitada

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