Great sales support. Shopping cart forced shipping method on me, but people at sales (or at shipping ) were helpful at sorting situation. Shipping took less than forecasted.
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Veja o que dizem as avaliações
Sales were great, but I was confused a bit about delivery, communications said pickup at terminal, yet the delivery address on documents was my home address. Should give the address of the terminal wh... Ver mais
Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... Ver mais
A empresa respondeu
Everything went completely according to plan. The representative was very professional and thorough, setup an account for me, and moved things along for this sale, but did not rush through things.
Detalhes da empresa
- Fornecedor de Equipamentos e Sistemas de Aquecimento
- também em
- Fabricante de sistemas de ventilação
- Fornecedor de Caldeiras
- Fornecedor de sistemas de água quente
- Loja de Ar Condicionado
- Loja de Fornos
Escrito pela empresa
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Informações de contato
PO Box 255, S0G4L0, Silton, Canadá
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4,5
Excelente
253 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 mês
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Abandoned on purchase.
I received no follow up information. The transport company threatened to charge me storage if I didn’t pick it up within two days of them bringing it into the province by the time it arrived I was out of town. Perhaps manatoulin is not a good partner. Pickup was confusing and frankly not at all customer friendly.
20 de fevereiro de 2024
Resposta da BPH Sales
Hi Dog Owner,
Our apologies that you experienced challenges with our shipping partner; rest assured our shipping team has been made well aware of the challenges you faced and we are exploring options to try to prevent this in the future.
That being said, when placing your orders in the future, please make sure you will be available for the pick-up. If needed, our team will gladly delay shipping the pallets if you will be out of town during the expected arrival times.
As much as we may not agree with Manitoulin's 2 day limit, we also understand their position when dealing with storing hundreds of pallets and large products.
If you would like to provide us with further feedback regarding your shipping experience, don't hesitate to contact us at info@bphsales.ca with 'shipment feedback' in the subject line with your order number.
Thank you for taking the time to leave a review, and we do apologize for the undue inconveniences caused.
Best regards,
The BPH Sales Crew
Before I ordered any questions I had…
Before I ordered any questions I had were answered quick. Shipping was fast, Happy with the shipping company used. Everything came in good shape, although I do feel maybe more packing around the unit would be a good idea. Install went well.
So far happy with the Max 267 Life Breathe HRV. Thank you BPH Sales.
9 de fevereiro de 2024
Resposta da BPH Sales
Michele,
Our sales team is glad to hear you are happy with your new air exchanger.
We will make sure the shipment dept. receives the feedback regarding additional packaging, and we do appreciate you taking the time to leave this feedback for us.
We look forward to welcoming you back in the future.
The BPH Sales Crew
Fantastic experience finding the right…
Fantastic experience finding the right ventilation solution and ordering what I needed for the instal. Would highly recommend BPH to anyone needing HVAC solutions:
6 de fevereiro de 2024
Resposta da BPH Sales
Mark,
Thanks for the detailed review and positive word! Our team is always happy to hear of another successful solution being provided.
We look forward to welcoming you back in the future - of course, for a different problem and solution ;).
The BPH Sales Crew
Resposta da BPH Sales
Hi Fred,
Our web team is happy to hear your are pleased with the simplicity of ordering with our website! Of course, also happy to hear you are pleased with the shipping speed - we try our best to achieve fast turn around times!
We look forward to welcoming you back again in the future.
The BPH Sales Crew
Replacement of 99-DX01 with DX-PL03
Product was available and shipped to me within 4 days.
31 de janeiro de 2024
Resposta da BPH Sales
Hi Guy,
Thanks for taking the time to leave your review; we hope you enjoy all the benefits with the new DXPL03 controllers from Lifebreath!
Regards,
The BPH Sales Crew
I was forced to go and pick the item up…
I was forced to go and pick the item up at the trucking company and told they wouldn’t deliver even though I paid for delivery.
30 de janeiro de 2024
Resposta da BPH Sales
Hi Jon,
Our apologies that the freight terminal shipping process was not clear to yourself during the purchase process online. We have shared this information with our shipping and website experience teams, to make sure we can make this process more clear in the future.
Thank you for sharing your experience.
The BPH Sales Crew
Great customer service with…
Great customer service with knowledgeable stall to help with my order
8 de janeiro de 2024
Resposta da BPH Sales
James, we are happy to hear our HVAC and hydronics professionals were able to help you with your order! We pride ourselves on providing experienced, professional support, so glad to hear it was appreciated :)
The BPH Sales Team
Resposta da BPH Sales
Hi Sergey,
Glad we met your timing expectations with your order!
We look forward to welcoming you back again in the future.
The BPH Sales Team
Staff were great and product arrived…
Staff were great and product arrived timely
4 de janeiro de 2024
Resposta da BPH Sales
Hi Paul,
Thanks for taking the time to leave a positive review for our team. Sharing your experience helps us to build a better and stronger team, as well as helps other customers to decide whether to purchase products through ourselves or another company.
We appreciate you taking the time!
The BPH Sales Team
Delivery was quick and control does as…
Delivery was quick and control does as advertised.
5 de janeiro de 2024
Resposta da BPH Sales
Hi Harold,
Glad you are happy with the controller and the speed of your delivery.
We look forward to welcoming you back again in the future for all of your HVAC or hydronic needs.
The BPH Sales Team
Customer service was excellent when I…
Customer service was excellent when I bought our HRV unit. They were helpful in sizing the unit and making recommendations
4 de janeiro de 2024
Resposta da BPH Sales
Hi Wayne,
Thanks for taking the time to leave this feedback for our customer service team; they always appreciate hearing from a happy customer. Glad they were also able to sufficiently help in sizing and recommending a product for your home.
The BPH Sales Team
Great Service and Product
I needed advice on HRVs and ERVs and I ordered an ERV to be shipped to Ontario. Delivery was completed in a reasonable time after the holidays but BPH even called me in advance to apologise for the delay. The equipment arrived safely and is exactly as described.
2 de janeiro de 2024
Resposta da BPH Sales
Geoffrey,
Thanks for understanding the delayed delivery due to our warehouse team enjoying some hard-earned days off during the holiday period! We are always glad to work with customers such as yourself, and are even happier to hear your are happy with our service level overall.
We look forward to welcoming you back again in the future!
The BPH Sales Team
Really quick shipping
Really quick shipping.
Great customer service, call them with a few questions within minutes it was over and I had all the answer I needed to make a purchase
29 de novembro de 2023
Resposta da BPH Sales
Matthieu, we are glad to hear you are pleased with our teams level of service!
We look forward to welcoming you back again, and wish you a happy new year.
The BPH Sales Team
tres bon service et surtout que j ai…
tres bon service et surtout que j ai reçu ma commande plus vite que prévu merci beaucoup
7 de dezembro de 2023
Resposta da BPH Sales
Bonjour Alain,
Merci d'avoir pris le temps de fournir ce retour à nos équipes d'entrepôt et d'expédition !
Nous vous souhaitons une année 2024 saine et heureuse et nous sommes impatients de vous accueillir à nouveau dans le futur.
The BPH Sales Team
Great costumer’s service
1 de dezembro de 2023
Resposta da BPH Sales
Paulo, thank you for taking the time to provide this feedback for our customer facing team members! This is always good news to hear, as our team truly prides themselves on providing some of the highest quality HVAC support available in Canada.
We wish you a healthy and happy 2024, and look forward to welcoming you back again.
The BPH Sales Team
Easily navigated website
Easily navigated website, prompt delivery of part.
got exactly what I ordered.
4 de dezembro de 2023
Resposta da BPH Sales
Hi Bill,
Our web design team is glad to hear that you found the website clear and user friendly! They always try their best, but the best way to improve is based on input from customer's like yourself.
Thanks for taking the time to leave a review, and we look forward to welcoming you back again in 2024 or later!
The BPH Sales Team
Resposta da BPH Sales
Dennis,
We always try our best to answer customer calls and enquiries as best and fast as we can! We have all struggled with those fully automated systems where you go in circles speaking with a computer, so we try our best to provide an improved service over this! Thank you for the positive feedback.
We look forward to welcoming you back again in 2024!
The BPH Sales Team
Quick shipping excellent support!
My order was shipped quickly. When there was missing documentation for the touch screen controller, I received a phone response to my email inquiry, which was a pleasant surprise. The issue was solved quickly with a texted photo of the missing document from the tech. Thanks!
22 de novembro de 2023
Resposta da BPH Sales
Hi Peter,
We are glad to hear you were pleased with the level of support from our technical teams, and thank you for providing the positive feedback! As you can imagine, not all feedback is pleasant (but still necessary!), so positive feedback such as this definitely helps keep the smiles on our teams faces day in and day out!
Thanks for taking the time for the feedback, and we wish you a healthy and happy 2024!
The BPH Sales Team
BPH answered all my questions before…
BPH answered all my questions before the purchase and gave me support during installation. When they couldn’t answer a question, they did get back to me. I’d recommend doing business with them.
17 de outubro de 2023
Resposta da BPH Sales
Hi Rob,
Glad our sales and tech teams could help you through your entire journey, start to finish! They are always glad to receive positive feedback from stories such as yours, so thank you for taking the time to provide the feedback!
The BPH Sales Team
Very efficient
23 de novembro de 2023
Resposta da BPH Sales
We are happy you are satisfied and happy with your order, Scott. Thanks for the feedback!
The BPH Sales Team
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