Rotavator hired was delivered in time by Caz, who spent enough time with me to ensure I had everything under control. On the collection day, I received a phone call and enough advance notice and again... Ver mais
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Veja o que dizem as avaliações
We recently placed a large order to fulfill our company needs. Gary and the team at Sutton Road, worked hard to make this happened and kept open and clear communication throughout the process. On deli... Ver mais
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Good price, staff gave good instructions on how to use the equipment and extra tips. Equipment functioned well. Didn't use all sanding paper & dust bags and was easy to get a refund when returning the... Ver mais
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The good bit-the machine was delivered and collected on time and worked fine for 2 days. The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) wh... Ver mais
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Detalhes da empresa
Escrito pela empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informações de contato
72-75 Feeder Road, BS2 0TQ, Bristol, Reino Unido
- 0345 602 6470
- brandonhirestation.com
4,3
Excelente
12 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great price
Great price, quick drop offs and great staff all round and happy to help
21 de outubro de 2025
Resposta da Brandon Hire Station
Hi Craig, thank you for taking the time to leave this positive review. It's great to hear that you were happy with our pricing and delivery service and that you found all our team members helpful. Kind regards, the Brandon Hire Station team.
Setting up trade account difficult
Setting up trade account difficult and website froze on phone. Helpline said I could hire on the phone but would require large deposit which was not needed if I ordered on line (even with the irony of the need to call the helpline). Helpline wouldn’t answer question about trade account or transfer me, so called another number and still none the wiser. I asked if trade discount and was told to speak to local branch.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Brandon Hire Station
Hi Nick, thank you for your feedback and bringing this to our attention. We are very sorry to hear that you felt the advice and answers you received in response to your trade account queries were not very clear and we apologise for the effect this had on your hire experience. Unfortunately, we did encounter a brief technical issue on our website yesterday and we apologise for the impact this had on your online experience. We will take the comments and feedback you have provided on board. Kind regards, the Brandon Hire Station team.
Really helpful staff
21 de outubro de 2025
Resposta da Brandon Hire Station
Hi Paul, thanks for your review. We're happy to hear that you received really helpful service from our team and that you had a great overall hire experience. Kind regards, the Brandon Hire Station team.
Always very happy with BrandonHire
Always very happy with BrandonHire. No-nonsense service, goods delivered with no fuss, equipment always works well and to very good standard. No need to go elsewhere.
13 de outubro de 2025
Resposta da Brandon Hire Station
Hi, thank you for being a valued customer and for taking the time to leave us this review. We're pleased to hear that you are happy with the service and equipment provided by our team and we look forward to supporting you again soon. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Robert, thanks for your positive review. We're pleased to hear that you received great service and found our Maidstone Wheeler Street team so helpful. Kind regards, the Brandon Hire Station team.
Big thumbs up to Kev and crew never let…
Big thumbs up to Kev and crew never let me down ....
20 de outubro de 2025
Resposta da Brandon Hire Station
Good morning, thanks for your review for our Bath branch! We're glad to hear that Kevin and the team always support you and ensure you get the tools you need. Kind regards, the Brandon Hire Station team.
Good product supplied by helpful staff
19 de outubro de 2025
Resposta da Brandon Hire Station
Hi Craig, thank you for your positive review. We're pleased to hear that you were happy with the equipment quality and the service you received from our team. If you have any other equipment needs in the future, please don't hesitate to reach out! Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Amy, thank you for taking the time to leave us a review. We're pleased to hear that Andy and our Coventry team provided friendly and helpful service. Thank you for hiring with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Good prompt service
12 de outubro de 2025
Resposta da Brandon Hire Station
Hi Elliot, thank you for your review. We're happy to hear that you had a 5-star hire experience and were pleased with the prompt service you received. Kind regards, the Brandon Hire Station team.
They're fast and reliable with…
They're fast and reliable with excellent quality of customer service and satisfaction.
1 de outubro de 2025
Resposta da Brandon Hire Station
Hi Frederick, thank you for your 5-star review. We're pleased to hear that you received excellent customer service and found our hire process quick and reliable. Kind regards, the Brandon Hire Station team.
The entire process was simple and…
The entire process was simple and straightforward to order online. Delivery was prompt. Both delivery drivers were very happy to help. I wouldn’t hesitate to recommend them to anyone
17 de outubro de 2025
Resposta da Brandon Hire Station
Good morning, thank you for hiring with us and taking the time to leave a review. We are delighted to hear that you found our hire process simple and straightforward, and that you were particularly pleased with our delivery service and the support from our delivery team. Your recommendation is greatly appreciated and we hope to see you again in future! Kind regards, the Brandon Hire Station team.
Booking equipment in advance
First rate communication all the way through the booking process 👍
17 de outubro de 2025
Resposta da Brandon Hire Station
Hi Hugh, thank you for your 5-star review. We're pleased to hear that you had an excellent experience and were impressed with the communication you received throughout the hire process. Kind regards, the Brandon Hire Station team.
All range off tools well maintained and…
All range off tools well maintained and on time delivery
17 de outubro de 2025
Resposta da Brandon Hire Station
Hi Tomas, thank you for your positive review. We’re pleased to hear that the tools met your expectations and that you found our delivery service reliable. Thank you for hiring with us and we hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Great service and very easy to deal with
10 de outubro de 2025
Resposta da Brandon Hire Station
Hi Harpreet, thank you for your review. We're delighted to hear that you received great service from our team and were happy with your hire experience. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Lee, thank you for your positive review. We're glad to hear that you received great service from our West Drayton branch and were happy with the equipment supplied. Kind regards, the Brandon Hire Station team.
Shockingly run company
Shockingly run company. I took several pieces equipment of hire , wasn’t picked up for weeks but they still charged me .
Trying to sort it out was painful .
Would never use again
14 de novembro de 2025
Avaliação não solicitada
Resposta da Brandon Hire Station
Hi Ian, thank you for your feedback. We're sorry to hear that the service you received did not meet the high standards we expect to deliver and we sincerely apologise for the inconvenience caused by the delayed collection. We will take your comments on board to ensure this is reviewed. Kind regards, the Brandon Hire Station team.
Their customer service was excellent
Their customer service was excellent. There staff are very friendly and understanding.
6 de outubro de 2025
Resposta da Brandon Hire Station
Hi Abdoulliue, thank you for your review! It's great to hear that you had an excellent hire experience and received friendly and understanding service from our team. Thanks for choosing to hire with us and we hope we can assist you again in future. Kind regards, the Brandon Hire Station team.
Very helpful staff
Very helpful staff. The whole thing was very smooth. The rotovator worked as advertised
9 de outubro de 2025
Resposta da Brandon Hire Station
Hi Attila, thank you for your review about your recent hire! We're delighted to hear that you found our team helpful and our hire process simple and smooth. We hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Quality tool hire service
Quality tool, prompt delivery and flerxibility regarding the return...
16 de outubro de 2025
Resposta da Brandon Hire Station
Good afternoon, thank you for your 5-star review and choosing to hire with us! We're pleased to hear that you received prompt delivery and were happy with the quality of our hire equipment. Kind regards, the Brandon Hire Station team.
all good,easy to hire
all good,easy to deal with,bit of hassle when extending the hire but all sorted eventually
16 de outubro de 2025
Resposta da Brandon Hire Station
Good afternoon, thank you for your feedback about your recent hire. We apologise for any inconvenience caused when extending the hire, however we are pleased you had a good experience overall. Kind regards, the Brandon Hire Station team.
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