Rotavator hired was delivered in time by Caz, who spent enough time with me to ensure I had everything under control. On the collection day, I received a phone call and enough advance notice and again... Ver mais
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Veja o que dizem as avaliações
We recently placed a large order to fulfill our company needs. Gary and the team at Sutton Road, worked hard to make this happened and kept open and clear communication throughout the process. On deli... Ver mais
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Good price, staff gave good instructions on how to use the equipment and extra tips. Equipment functioned well. Didn't use all sanding paper & dust bags and was easy to get a refund when returning the... Ver mais
A empresa respondeu
The good bit-the machine was delivered and collected on time and worked fine for 2 days. The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) wh... Ver mais
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Detalhes da empresa
Escrito pela empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informações de contato
72-75 Feeder Road, BS2 0TQ, Bristol, Reino Unido
- 0345 602 6470
- brandonhirestation.com
4,3
Excelente
12 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very efficient service
Very efficient service. Kevin and Paul are always helpful and usually have what I need. Kevin will load the van as part and is always willing to help. Great customer service.
6 de novembro de 2025
Resposta da Brandon Hire Station
Hi Jon, thank you for your great review and being a valued customer with our Bath branch. We're delighted to hear that Kevin and Paul always provide helpful service and we hope we can continue to support your hire needs. Kind regards, the Brandon Hire Station team.
Fantastic service and driver with a positive and helpful attitude
We recently placed a large order to fulfill our company needs. Gary and the team at Sutton Road, worked hard to make this happened and kept open and clear communication throughout the process. On delivery day, the text message alerts to delivery times etc were also very useful. When Paul the driver arrived, i was taken aback by his positivity and willingness to ensure everything was OK before leaving, even though it was late in the day.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Brandon Hire Station
Hi Adam, thank you for your detailed review of your recent experience with our Plymouth Sutton Road branch. We're delighted to hear that Gary, Paul and the rest of the Sutton Road team made your experience so positive with their clear communication and attentive service. Thank you for hiring with us and hope we can support your hire needs in future. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Gerry, thank you for your review! We're pleased to hear that you received excellent service from our team. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Len, thank you for your review. We're pleased to hear that you had a great hire experience and were happy with the equipment. Kind regards, the Brandon Hire Station team.
Good Value and service
Good Value and service, only minor issues were slight delay in securing plant items requested. But resolved in a timely manner.
5 de novembro de 2025
Resposta da Brandon Hire Station
Hi Brian, thank you for your feedback. We apologise for the initial delay with the plant equipment, but are glad to hear this was resolved for you in good time and that you received good service from our team. Kind regards, the Brandon Hire Station team.
Delivery and pick up spot on
Delivery and pick up spot on. Unfortunately whoever hired it before me must of thought it funny to put the side to the tower on clay and stand on them. A hell of a job putting the wheels on as full of clay.
29 de outubro de 2025
Resposta da Brandon Hire Station
Hi Mark, thank you for your review. We apologise that the condition of the wheels had an effect on your hire and will take your comments about this on board. We're glad to hear that the delivery and collection went smoothly and that the rest of your experience was positive. Kind regards, the Brandon Hire Station team.
Online order
Order placed and paid for online, only to find that the local branch of Brandon Hire did not and never have stocked the item.
If it wasn't for the help from the management and staff of my local branch, then I would have gone elsewhere.
5 de novembro de 2025
Resposta da Brandon Hire Station
Hi, thank you for your feedback. We apologise for the inconvenience that was caused due to the item availability and we will take your feedback about this on board. We appreciate your positive comments about your local branch team and are glad to hear they were able to support you with finding a solution. Kind regards, the Brandon Hire Station team.
The product was very good.
The product was very good.
Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it.
Ended up getting a refund prior to the collection date, and my son re-booking. This part was dealt with very well by the head office though.
29 de outubro de 2025
Resposta da Brandon Hire Station
Hi Pete, thank you for your review about your recent hire. We apologise for any inconvenience that was caused during this process, but we're glad to hear that the head office were supportive and helped you to get this re-booked smoothly. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Good morning, thank you for your positive review! We're pleased to know that you found our team knowledgeable and our order process easy. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Steven, thank you for your review about your recent experience. We're glad to hear that you received great customer service from our Port Talbot team. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station
Hi Michael, thank you for your review. We're pleased to hear that you had a good hire experience and were happy with the service you received from our team. Kind regards, the Brandon Hire Station team.
Worst in customer service and service…
Worst in customer service and service delivery. Bad experience
28 de outubro de 2025
Resposta da Brandon Hire Station
Good morning, we're really sorry to hear that your experience did not meet the high standards of service we expect to deliver. We will take your feedback on board to ensure this is reviewed. Kind regards, the Brandon Hire Station team.
Easy order from central reservations
Easy order from central reservations. Ontime delivery and collection from Stevenage. Delivery driver very helpful and personable. Would use again
4 de novembro de 2025
Resposta da Brandon Hire Station
Hi Martin, thank you for your review. We're pleased to hear that you had a great hire experience and found the process easy and reliable. Kind regards, the Brandon Hire Station team.
Fast efficient service at a great…
Fast efficient service at a great price. Would highly recommend.
28 de outubro de 2025
Resposta da Brandon Hire Station
Hi Chris, thank you for your review and recommendation. We're pleased to hear that you received fast and efficient service from our team and were happy with our prices. Kind regards, the Brandon Hire Station team.
great service
3 de novembro de 2025
Resposta da Brandon Hire Station
Hi Andy, thanks for your 5-star review. We're pleased to hear that you received great service from our team. Kind regards, the Brandon Hire Station team.
Cheerful and welcomong
Cheerful, welcoming staff. Efficiency in processing my request , very helpful in loading and unloaading equipment in pick-up yard
20 de outubro de 2025
Resposta da Brandon Hire Station
Hi Paul, thank you for your review. It's great to hear that you had a great hire experience and found our team welcoming, helpful and efficient. Kind regards, the Brandon Hire Station team.
DIYer friendly, simple & helpful service
First time hiring equipment and sanding floors as a DIYer - they were super helpful in explaining the equipment and making sure I had everything I need to get the job done. Simple and friendly service all round, would use again if the need arose.
3 de novembro de 2025
Resposta da Brandon Hire Station
Hi Hannah, Thank you for sharing your experience with us, we're glad to hear that our staff provided helpful assistance for your DIY floor sanding project! Kind regards, Brandon Hire Station team.
Great service friendly staff
Great service friendly staff. Product is rented was exactly what I needed.
Thank you
27 de outubro de 2025
Resposta da Brandon Hire Station
Hi Brian, thank you for your feedback and choosing to hire with us! We're pleased to hear that you received friendly service from our team and were happy with the machine. Kind regards, the Brandon Hire Station team.
Great company who actually have the…
Great company who actually have the tools they hire out. Everything arrived and was collected exactly as they said, could t ask for anything more
3 de novembro de 2025
Resposta da Brandon Hire Station
Hi Ross, thank you for your review about your recent hire. We're pleased to hear that you were happy with your hire experience, from our equipment availability to the collection process. Kind regards, the Brandon Hire Station team.
Super helpful and efficient.
27 de outubro de 2025
Resposta da Brandon Hire Station
Good morning, thank you for your feedback. We're delighted to hear that you had a good hire experience and that you found our team really helpful and efficient. Kind regards, the Brandon Hire Station team.
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