De'Longhi Braun Household Avaliações 

Veramente vergognosi!

Ho acquistato un prodotto direttamente sul sito ufficiale Braun e mi è arrivato un pacco completamente vuoto! Avete capito bene: ho pagato un articolo che non ho mai ricevuto.

Ho immediatamente segnalato l’accaduto via e-mail, allegando numerose fotografie per documentare quanto successo. E quale sarebbe stata la risposta? Che il problema non dipende da loro e che devo rivolgermi ad altri indirizzi e-mail. In pratica, nessuno si assume la responsabilità di gestire seriamente il problema e il consumatore viene continuamente rimbalzato da un contatto all’altro.

La cosa ancora più assurda è che la confezione, apparentemente integra al momento della consegna, era stata aperta nella parte posteriore, svuotata del contenuto e successivamente richiusa con del nastro adesivo trasparente. Una dinamica che fa seriamente sospettare una manomissione durante il trasporto.

Ho scattato e inviato numerose fotografie che documentano l’accaduto, eppure Braun si limita a sostenere che il pacco risulta integro. Ma come si fa a liquidare un reclamo in questo modo, senza affrontare concretamente il problema e senza offrire una soluzione al cliente?

Come se non bastasse, provare a contattarli telefonicamente è un’impresa: parte continuamente una registrazione che comunica l’elevato numero di utenti in attesa e, invece di consentire di parlare con un operatore, la chiamata viene interrotta. Impossibile confrontarsi con una persona, spiegare la situazione e ottenere assistenza concreta.

Trovo inaccettabile che un marchio conosciuto come Braun offra un servizio clienti di questo livello. Quando un cliente acquista direttamente dal sito ufficiale, dovrebbe poter contare su un’assistenza seria, soprattutto quando si verifica un problema così grave.

Non è soltanto una questione di pacco vuoto, ma di totale mancanza di assistenza, responsabilità e rispetto nei confronti del consumatore.

A oggi, dopo segnalazioni, fotografie e tentativi di contatto, mi ritrovo a perdere tempo per cercare di risolvere un problema che non ho causato io.

VERGOGNOSO! Un’esperienza pessima, che mi farà sicuramente riflettere prima di effettuare altri acquisti sul sito ufficiale Braun. Mi aspetto che l’azienda intervenga concretamente e risolva il problema, invece di continuare a scaricare il consumatore da un indirizzo e-mail all’altro.

Sconsiglio vivamente questa esperienza di acquisto a chi si aspetta un’assistenza clienti all’altezza di un marchio come Braun.

Braun / De'Longhi's official store uses disgraceful and manipulative tactics.

​I ordered a steam generator iron that was promised to arrive in 2 to 4 days. Instead, it took over 2 full weeks to deliver! The iron was intended as a birthday gift, but because of their massive shipping delay, it arrived too late and I was forced to buy a completely different gift out of my own pocket.

​When I reached out to customer support to address their delivery failure, promised discounts, and return options, they intentionally dragged out email exchanges with useless automated responses for over 40 days.

​They deliberately stall communication until the 30-day return window expires. Once you pass the deadline due to THEIR slowness, they refuse to honor promised discounts or take responsibility, forcing you to pay full price to avoid collection issues with Klarna.

​This is a calculated scheme to run down the clock on customer rights. Shameful behavior from a major brand. Do NOT buy directly from their official online store!

Ringe service, købte en Braun kaffemaskine, efter 14 dage var der problemer, anmeldte det til Braun, de ville sende en returlabel så de kunne se på den, men efter 3 uger havde vi ikke modtaget den, nu er det sendt til de longi hovedkvarter for hvad der skal ske, nu har det så været der i 3 md uden de ved mere, vi har stadig en kaffemaskine stående der er mega dårlig og de ved intet, så dårlig servise

braun bügeleisen freestyle 5: nicht empfehlenswert: bügeleisen tropft, hinterlässt also flecken auf wäsche. Bügeleisen wurde umgetauscht, umgetauschtes Bügeleisen genauso mangelhaft. also: bei nächster Gelegenheit neues Bügeleisen einer anderen Firma und das Braun freestyle 5 wird verschrottet

Braun Kaffemaschine KF9050BK im Oktober 25 gekauft, nach nichtmal 4 Monaten Nutzung kann man kein Getränk mehr zubereiten, weil die Elektronik oder ein Sensor spinnt.

Schon 2 mal zur Reparatur geschickt.
Jetzt sagen sie die erste Reparatur wäre eine „technische Überprüfung“ gewesen und wollen man sie das 3 mal einschickt.

Seit 4 Wochen kann ich kein Kaffee machen.

Ich rate ab von Braun aufgrund des schlechten Reparaturservice.

Site indigne d une marque
Service client inexistant
Réponse au mail par IA qui ne comprends rien à la demande
Impossible d effectuer un retour pendant plus de 15 jours suite à un bug du site
Impossible après d avoir une étiquette retour…juste un code barre UPS soit disant utilisable dans tous les accès point UPS mais en fait aucun ne peut le faire
Il a fallu que je fasse 50km pour aller dans un dépôt UPS qui seul peut imprimer l étiquette expédition
J ai essayé encore 10jours d obtenir cette étiquette …impossible !
Retour article dont le descriptif était litigieux en fait pris en photo avec un jeu de plaque en sus qui en fait ne sont que celle fourni

Vu l incompétence du service client. Je déconseille vivement ce site ! A FUIR!

Support Ticket: 7956320 .

I purchased a Braun IS2565BL Steam Generator on the 5th of February last year .
In July this year the iron started spitting out brown rusty water , making a mess on a rather expensive duvet cover . As it was still within the 2 year warranty I contacted
Braun on the 12th July 2026 pointing out the problem. There then commenced a “ping pong” of emails
until finally pointing out that Braun has legal obligations on a 2 year warranty and what that
actually means . Braun’s response ? Nothing !…
So after a 22 minute telephone call to the amusing titled Customer Care Department. They confirmed they would get it collected for repair . It duly returned a week
later “repaired “ . Upon filling it with ionised water it sat there steaming away merrily without even
touching it, positioned vertically as it was . I gave it a minute or so letting the water permeate through
it , but it did not relent !. Close inspection of the iron showed that the steam release button underneath
the handle had been taped up with matching blue tape. Causing the problem.
Clearly this is part of the repair process . However it is indicative of the quality of the repair agent
who had failed to remove the matching colour tape firstly . Secondly perhaps a contrasting colour of
yellow or orange tape would promote an alert to the repairer that the tape be removed before return to
the customer . So the whole process has taken 3 weeks . Braun customer service and repair are not fit for purpose .
They find faulty product customers a hinderance and fail to understand the concept of winning customers confidence to promote brand loyalty !
Will I buy another Braun product . Never.

They used to say in the old days ...
“ Dont say brown say Hovis !” …
These days its ...
“ Dont say Braun say useless !”

I was really looking forward to using my new Braun food processor, but it arrived with a few scratches and some parts missing. While the device works, it doesn't feel new, which was a letdown considering the price I paid. I contacted customer service to request the missing parts, and although they were polite, the response was slow and didn't resolve my issue promptly. Waiting for replacement parts is frustrating, and it feels like the quality control could use some serious improvement. Not what I expected from Braun.

I had a negative experience with my order at the Braun Household webshop. The air fryer I ordered arrived defective, with multiple flaws in the ceramic coating of the basket and the grill tray. (Product: MultiFry 5 Air Fryer 3in1 HF 5075I, Order Number: SFBREU00030385.)

I reported the issue the same day it arrived with photographic evidence and requested an exchange of the parts or the whole unit, as the product was in stock. However, the company rejected all exchange options and only offered a refund. Since I purchased the item at a promotional price, the refund does not cover the cost of repurchasing it.

The customer service was quite quick and polite but entirely rigid in their approach. Additionally, I had previously received incorrect information via their chat support regarding the coating material of a different model, which required a follow-up call to clarify.

Overall, I am disappointed with the lack of quality control and the inflexible resolution process.

Beschadigd koffiezetapparaat ontvangen. Dit tijdig gemeld met foto's en video. Maar geen retourmogelijkheid gevonden. Ook niet in mijn account. Via klantenservice tegenstrijdige info ontvangen en diverse verwijzingen gekregen naar pagina's zonder aanwezige linken voor retourformulieren. Na vele mails met de klantenservice, van hoofdkantoor toch een link naar retourformulieren ontvangen , maar daarin stond een onvolledig retourbedrag, waar ik recht heb op volledige terugbetaling (consumentenrecht).
Advies: ga nooit met dit bedrijf in zee.

Der Kundenservice ist eine Katastrophe!
Ich habe mir ein teures Braun Bügeleisen gekauft - TexStyle 9 - und wollte nun wissen, welcher Protektor passt, um Glanzstellen zu vermeiden.
Der ChatBot hat mir ein Modell empfohlen, dann war der Chat weg, als ich auf die Seite im Shop bin. (Das Modell war im Shop ausverkauft) Dann ging der Chat von vorne los, ... der Bot hat mir dann angeblich an einen Service Mitarbeiter verbunden.... erst kam: so etwas führen sie nicht ... ich soll entkalktes Wasser benutzen ... dann hab ich den link aus dem Chat geschickt (das Teil ist dort ausverkauft) ... dann hieß es, das würde nicht passen und sei das einzige Teil dieser Art ... als ich ihn darauf aufmerksam machte, dass es verschiedene Modelle gibt, bei Ersatzteilhändlern, meinte er es passt nichts und hat den Chat geschlossen.
Ich frage mich wirklich, warum noch Markenware aus Deutschland kaufen, wenn der Kundenservice so miserabel ist? ... es ist nur noch traurig!

I purchased a coffee machine from the official Braun Belgium webshop and paid €9.90 extra for express delivery, advertised as 1-2 working days. Order number: SFBREU00025715.
My order was placed on Friday 29 May. The shipping label was only created on Monday 1 June. The package arrived on Wednesday 3 June. That is 3 business days, standard delivery, not express. When I contacted Braun, their support agent acknowledged in writing that I had paid for express and that the order would arrive late. She informed me the refund is "usually" processed automatically. Not "will be." Usually.
What Braun does not advertise on their Belgian website: their warehouse is in Poland, and the company behind this "premium German brand's" household appliances is De'Longhi, an Italian group operating under licence since 2012. The agent who responded signed off under De'Longhi Benelux S.A. Express delivery from Poland to Belgium, fulfilled by an Italian conglomerate, cannot be guaranteed at 1-2 business days. They know this. They sell it anyway.
The package arrived with the outer carton torn and destroyed at the corner. The product box inside had severe crushing damage and had been re-taped with multiple strips of FedEx tape, meaning it was already damaged and resealed before it was ever sent to me. Their own invoice lists a delivery date of 1 June. The package arrived 3 June. Even their paperwork is wrong.
This was listed simply as an "outlet" product, with no condition description, no disclosed defects, nothing. You are buying blind. What I received showed clear signs of prior use: scratches on the lid, residue inside the brew compartment. And the clock does not work. It is not a cosmetic issue, it is a core function of the machine. I followed the instructions repeatedly. It cannot be set. The machine cannot be properly used.
If you are considering buying from this webshop, particularly an outlet product, read this first. What "outlet" means on their website is anyone's guess, because they do not tell you. This is a website that sells express delivery it cannot physically fulfil, ships pre-damaged goods without disclosure, and lists used products under a label vague enough to avoid any accountability. The premium German branding is real. The premium German experience is not.

God og hurtig service ved De Longhi på mail, da det produkt jeg skulle bruge, kunne jeg ikke finde. Link til Braunhousehold.
Bestilt ordre SFBREU00024989 mandag og leveret fredag. Det er da hurtigt.
Og fik endda 10% rabat da det var første besøg.

Aldrig har jeg handlet med en netbutik hvor
info var så dårligt.
Og under leveringen får man ingen info om
hvor ordren er.
På hjemmesiden står der heller ikke at det er De'Longhi
man handler med og ikke Braun.

I ordered directly from the Braun website (Order: SFBRUK00001104) expecting a straightforward experience, but unfortunately it’s been very disappointing.

My order was for a steam iron and ironing board, however I received two irons instead – clearly an error on their side.

What was most frustrating was the response from customer service. There was no real apology or ownership of the mistake. Instead, I was asked to return the incorrect item and wait over a week for the ironing board to be sent, which is unreasonable given this was not my error.

I requested to cancel the order entirely due to the inconvenience and poor handling.

When ordering directly from a brand like Braun, you expect a higher level of service. Mistakes can happen, but how they are handled matters – and in this case, it fell well below expectations.

I hope this feedback is taken seriously and improvements are made to both fulfilment and customer service.

Hej. Vi har modtaget en mail, hvor de anmoder om en feedback på leveringen af ovenstående. Vi er tilfreds med varen, men vi er bestemt ikke tilfreds med leveringen. 1. hvis de vil have en feed back, så skal det gøres nemmere at give feed back end det er tilfældet her. Det skal være muligt at vælge en anden leveringsform end levering til døren, f.eksempel i en pakkeshop. Leveringen sker indenfor en hel dag, det burde kunne afgrænses til et par timer. 3. pakken bliver bare lagt udenfor vores dør, uden at der bliver ringet på døren. Hvis de ikke laver om på det, så er det sidste gang vi handler hos dem.
Mvh Jan

Ich habe mir einen Pürierstab über deren Ebay Shop bestellt. Abgesehen davon, dass der sehr viel später abgeschickt worden ist, kam er nie an. Die nutzen DPD als Versanddienstleister - nicht grade die beste Wahl. Schliesslich wurde ich darüber in Kenntnis gesetzt, dass aus dem Versand eine Retoure geworden ist. Dann wurde ich darüber in Kenntnis gesetzt, dass die Rückführung des Geldes ca. 14 Tage dauern würde. (Die Begründung hierfür seien die vielen Retouren - spricht Bände!). Ich beschwerte mich bei Ebay und bekam es sofort durch den Ebay-Käuferschutz.
Bei dieser Firma ist sowohl der Service, als auch die Kommunikation überholungsbedürftig. Kann ich nicht empfehlen. Schade um Braun.

Fik bestilt forkert "skål" til min braun blender. Skrev kort med deres kundeservice, som svarede hurtigt. Samtidig var det nemt at returner pakken og penge kom retur efter få dage.

Nonostante le recensioni negative lette sull’ azienda, mi sono avventurata nell’acquisito di un robot cucina della BrAun completa di tutti gli accessori che mi necessitano. Sulla qualità del prodotto e’ troppo presto per far una recensione, l ho provato una volta e pare che funzioni benissimo. Sulla azienda invece devo dare un giudizio più che positivo, celere nella spedizione, ordinato il venerdì e ricevuto il venerdì successivo, con tanto di fattura e tracking aggiornato.

Ich habe einen Standmixer bei Braun DeLonghi bestellt. Das Gerät kam bereits defekt an – die Mixerblätter drehen sich überhaupt nicht.
Der Kundenservice ist extrem enttäuschend. Auf meine Anfrage erhielt ich erst nach mehreren Tagen eine Antwort. Der Inhalt der E-Mail war zudem völlig nutzlos: Man hat mir lediglich geschrieben, ich solle überprüfen, ob die Teile korrekt verbunden sind. Kein Hinweis, wie ich das Produkt retournieren kann, keine Information zu Ersatz oder Rückerstattung – absolut nichts.

Danach habe ich versucht, das Problem telefonisch und über den Online-Chat zu klären. Dabei bekam ich sogar widersprüchliche Angaben zur Retouradresse, was den Eindruck eines völlig unkoordinierten Kundenservices vermittelt.

Am Ende musste ich den defekten Mixer auf eigene Kosten zurückschicken. Zwei Wochen später habe ich immer noch keine Rückerstattung erhalten. Ich habe nicht einmal eine Bestätigung bekommen, dass das Paket überhaupt angekommen ist.

So einen schlechten Kundenservice habe ich selten erlebt. Defektes Produkt, schlechte Kommunikation, widersprüchliche Informationen und am Ende bleibt der Kunde auch noch auf zusätzlichen Kosten sitzen.

Ich bin extrem enttäuscht und werde definitiv nie wieder bei Braun DeLonghi bestellen. Weiterempfehlen kann ich diesen Shop auf keinen Fall.