Never had to claim so can't comment on that but I have been with Brentacre for years and always appreciated their personal service. They are perfect for my needs (DIY campervan with some business use... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great service, clear informative representative. Every time you will call they will help and deal with whatever issue you might have. Great honest company. I would give 7 stars if possible
Always great customer service from the team at Brentacre. I've been insured with them now for over 10 years. Writing this as had to call a couple of times this and I've had top service from David Cox... Ver mais
A empresa respondeu
Spoke to a lovely chap named jack, he went through all my details of my car readjusted my quote and got me the best price almost instantly couldn’t be more happier cheers to you jack thank you 🙏🏻
Detalhes da empresa
Escrito pela empresa
With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.
Informações de contato
Phoenix Way, Gorseinon, SA4 9WF, Swansea, Reino Unido
- 01792 650933
- Admin@brentacre.co.uk
- brentacre.co.uk
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
AMAZING Service & Pricing
After achieving my 1 year NCB since passing my test, my current insurer (blackbox company) wanted to increase my price by 45% for the year (over £2.2K) despite having an 'excellent' driving score. Speaking to fellow scirocco owners I heard about Brentacre. Within 27 minutes I had my policy bought and everything in place. Brentacre came in over 64% cheaper than my current provided... Without a blackbox and all my mods covered. Immensely efficient and great customer service. Unfortunately I never got the agents name I spoke to but they were informative and efficient. My policy with brentacre doesn't start until next month but already I've recommended them to 2 other people.
24 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
What a fantastic review 😊 We're delighted to hear we could help you find cover for your Scirocco, with your modifications included and without the need for a black box. It's great to know the process was quick and straightforward, and we'll be sure to pass your kind comments on to the advisor you spoke with. We really appreciate you already recommending us to others. ⭐🚗
Excellent
Brentacre have been extremely helpful to me, very knowledgeable about converted vans, a pleasure to do business with.
22 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Really appreciate you taking the time to leave a review 😊 It's great to hear our team could help with your converted van and make things easy for you. We’re delighted you've enjoyed your experience with Brentacre and look forward to helping again in the future. ⭐🚐
Rhodri is always a top bloke whenever…
Rhodri is always a top bloke whenever you call (I mean they’re all nice but particularly rhodri 🤣)
Been with Brentacre just over three years now, I love that I can add mods for free when they don’t impact bhp, just allows me peace of mind I’m always insured properly 😌
21 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Emily, thank you for the brilliant review! 😊 We're delighted to hear you've had such a positive experience with us over the years. We'll be sure to pass your kind words on to Rhodri! It's great to know the flexibility around modifications gives you that extra peace of mind. Thanks for your continued support 🚗
Brilliant service
Brilliant service, lovely to speak a very friendly polite and professional Welshman!
I wouldn’t go anywhere else
20 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thank you for the lovely review, Paul 😊 We're delighted to hear you received such friendly, polite and professional service. Knowing you wouldn't go anywhere else means a great deal to us💙
Yan sorted my insurance out this year…
Yan sorted my insurance out this year and she made it seem so easy. The process was simple and the price was amazing.
Yan is a credit to the Brentacre team, hopefully this is the start to many years with Brentacre.
20 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thank you for the fantastic review, Mark 😊 We're delighted to hear Yan made the process so straightforward and that you were pleased with the price. We'll be sure to pass your kind comments on to her. We really appreciate your support and look forward to helping you again in the future. ⭐
Brentacre have been refreshingly…
Brentacre have been refreshingly excellent. Knowledgable and helpful since buy a new modified van. My current insurance company refused to insure the new vehicle and charged me nearly £200 to cancel even though they could not insure the van. however Brentacre were excellent and so helpful. Prices were cheaper and more comprehensive than my current provider as well. Highly recommend!
2 de julho de 2026
Resposta da Brentacre Insurance
Thank you for the fantastic review 😊 We're delighted we could help when you needed cover for your modified van and that you found our team knowledgeable and helpful throughout. It's great to hear we were able to offer comprehensive cover at a competitive price too. We really appreciate the recommendation and your support ⭐💙
No massive price hikes for renewal
No massive price hikes for renewal. Handled my accident claim amazingly. Glad I was recommended these guys for my motorhome. Thanks guys!
14 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for the great review, Mark 😊 We're so pleased to hear you were happy with how your claim was handled and that your renewal remained competitive. It means a lot that you came to us through a recommendation too. Thanks for choosing Brentacre ⭐🚐
Resposta da Brentacre Insurance
Thanks, Kevin 😊 We really appreciate your continued support and are delighted to hear you found the service brilliant as always. ⭐⭐⭐⭐⭐
Nice and easy to do insurance thank you
Nice and easy to do insurance thank you
13 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for your review 😊
We're delighted to hear arranging your insurance was nice and easy. Thanks for choosing Brentacre, and we look forward to helping you again in the future. 👍
Excellent advisor
Excellent advisor, short wait times, very good competitive pricing. Excellent renewal all round
13 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for the excellent review, Vannie 😊
We're delighted to hear your renewal went so smoothly. We always aim to keep wait times low while offering competitive pricing, so it's great to know we delivered on both.
Online quote? Not really…
Online quote? Not really…
After completing a lengthy online quotation form, I was disappointed not to receive an online quote at all.
I was then told there was “no insurable interest” — with no meaningful explanation of what this actually meant in relation to my car or circumstances.
Given that Brentacre markets itself as a specialist insurer/broker, I would have expected a little more enthusiasm to understand the risk and try to offer a quotation, particularly for a low-mileage Porsche used for around 1,500 miles a year.
Insurance specialist? Sadly, that wasn't my experience.
11 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Due to the specialist nature of the insurance we arrange, we don’t provide instant online quotes. Instead, the information submitted through our online form is reviewed by our team so we can assess each vehicle and your requirements individually.
We also apologise if there was any confusion regarding the term “insurable interest” during your first interaction with us. This relates to the ownership of the vehicle. In most circumstances, we require the policyholder to be the registered owner, registered keeper, and have the financial interest in the vehicle before we can arrange cover.
Having investigated your experience, we’re pleased that when we contacted you a second time, we were able to better understand your circumstances and provide you with a quotation. We hope this gave you a more accurate impression of the service we aim to provide.
Thank you again for your feedback, as it helps us identify where we can improve our communication and customer experience
So easy to renew
So easy to renew. Great that I got a reminder by text because I completely forgot . No fuss. Just clarified details and all done for another year .
9 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
We're glad the text reminder arrived at just the right time Amanda! 😊
It's great to hear your renewal was nice and straightforward, with no fuss and everything sorted for another year.
Thanks for choosing Brentacre and for taking the time to leave a review 💙
Great company to deal with
Great company to deal with . Fast and always answer the phone .
8 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for the great review, Tony 😊
We're really pleased to hear you've found us easy to deal with. We know nobody likes being left waiting, so we always aim to answer calls as quickly as possible and provide the help you need without the hassle.
We look forward to helping you again in the future. 👍
Great service from Brentacre
Great service from Brentacre, as always very helpful ,they are very good for insuring campervans as there is no added charge for modifications which is good for me A++++
8 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for taking the time to leave us a review, Lee 😊
It's great to hear we've continued to deliver the service you've come to expect from us. We're especially pleased that our approach to campervan modifications has been a good fit for your needs, and that it's helped keep things simple.
Thanks again for your continued support, the A++++ definitely made us smile! 🚐👏
Very clear about what they needed from…
Very clear about what they needed from me with regard to camper conversion/modifications. Very helpful and most importantly the price was highly competitive. Well done. 👏👏👏
7 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for the great review, Paul. We're pleased to hear the team made the camper conversion and modification side of things clear and straightforward for you. 😊
It's also fantastic to know we were able to offer a competitive price alongside the service you received. Your feedback means a lot to us, and we'll be sure to share your kind words with the team. 👏
Fantastic Company
Really easy to deal with, fantastic customer service and they make the process really smooth when insuring a modified car. Would not go anywhere else
7 de julho de 2026
Resposta da Brentacre Insurance
Thanks for the fantastic review Charlie. Knowing that you wouldn't go anywhere else is about the best compliment we could receive.
We're delighted you've had such a positive experience with us, and we'll be sure to pass your comments on to the team.😊
Have been with Brentacre for nearly ten…
Have been with Brentacre for nearly ten years and customer service is fantastic. They answer any questions promptly and nothing is to much trouble. Recently my car was sadly hit by a third party. I wanted Brentacre to take on the claim as fully trust they have my pride and joy in good hands.Darren was excellent and did everything and kept me updated constantly. The whole thing was sorted so quickly and efficiently. It’s not until u are in an accident that you realise how good your company is. The thing about Brentacre is they know how much there customers love their cars and they also care about your car. I wouldn’t fail to recommend them as absolutely amazing and five stars isn’t enough. Without Darren I don’t know where I’d be as he did everything.
3 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks, Sharon! We're incredibly grateful for your loyalty over the years and for taking the time to share such thoughtful feedback. We're sorry to hear about the accident, but we're pleased Darren was able to support you throughout the claims process and keep everything moving smoothly.
It means a lot to hear that you trust us with your pride and joy, and we'll be sure to pass your kind words on to Darren. 🚗💙
Resposta da Brentacre Insurance
Thanks, Rhian! We're pleased to hear you received a quick response and found our team informative and helpful throughout the process.
We're glad we could get everything sorted for you promptly. 🚗💨
Very friendly and helpful staff with a…
Very friendly and helpful staff with a great price
3 de julho de 2026
Resposta da Brentacre Insurance
Thanks, Neil! We're pleased to hear you found our team friendly and helpful, and that we could provide a great price for your insurance.
Feedback like yours is always brilliant to receive. 😊⭐
A friend of mine said try brentcare as…
A friend of mine said try brentcare as we both have a T5 . Really good customer service from Callum who sorted me out with a fair quote for my t5 with a few mods .
3 de julho de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks, Jonathan! We're delighted your friend recommended Brentacre to you. It's great to hear we were able to help with a fair quote for your modified T5 and provide the level of service you were looking for.
We'll be sure to pass your kind words on to Kalym. 🚐⭐
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