Never had to claim so can't comment on that but I have been with Brentacre for years and always appreciated their personal service. They are perfect for my needs (DIY campervan with some business use... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Always great customer service from the team at Brentacre. I've been insured with them now for over 10 years. Writing this as had to call a couple of times this and I've had top service from David Cox... Ver mais
A empresa respondeu
Spoke to a lovely chap named jack, he went through all my details of my car readjusted my quote and got me the best price almost instantly couldn’t be more happier cheers to you jack thank you 🙏🏻
Absolutely amazing service! So easy to use and has helped me a lot and helped me get a great price on my cars. Would highly recommend these guys if you’re after a reasonable price for insurance.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.
Informações de contato
Phoenix Way, Gorseinon, SA4 9WF, Swansea, Reino Unido
- 01792 650933
- Admin@brentacre.co.uk
- brentacre.co.uk
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really pleased with the ongoing service from Brentacre
Just a quick review to say how pleased I am, and always have been with the service received from Brentacre.
Policy changes, updates and requests for my modified VW Transporter are always dealt with quickly and professionally.
In an increasingly faceless age where we just deal with chatbots and speaking to actual humans is increasingly difficult its always refreshing to get straight through to someone at Brentacre 😊
They have always accommodated my vehicle mods and given me great advice and a fair price.
I'd like to call out both Rhodri and Keely for their great service and assistance today with adding a new driver and issuing documents promptly for proposed trip abroad.
26 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
It’s great to hear how pleased you’ve been with the service over time Jon, especially with how smoothly your policy changes and updates for your Transporter are handled.
We really appreciate you recognising the personal touch our team aims to provide, and your mention of being able to speak directly to someone means a lot in today’s world. I’ll be sure to pass your kind words on to Rhodri and Keely as well, they’ll be delighted to hear your feedback.
Thanks again for taking the time to share this
Resposta da Brentacre Insurance
Thank you for your kind words Igor, it’s great to hear you found the team helpful. We really appreciate you taking the time to share your experience!
Very friendly team and easy to talk to
Very friendly team and easy to talk to. Very competitive quotes too.
20 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for the 5‑star review Dan. We really appreciate you taking the time to share your experience and are glad everything felt straightforward for you.
Always use Brentacre
I dealt with Mark to get my initial quote and the guy was top notch, I unfortunately forgot the name of the person who helped me set up my insurance want to say Rhodri. Both quality guys to deal with very helpful.
18 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for the 5‑star review, Sam. It’s great to hear you had such a positive experience and that Mark was able to help get your initial quote sorted. We’re also really pleased to hear you were well looked after when setting the policy up as well, we’ll be sure to pass your comments on to the team, including Rhodri.
Excellent customer service advisor who…
Excellent customer service advisor who knew exactly what was needed to ensure the policy was suited to me.
14 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thank you for the 5‑star review, Rebecca. It’s great to hear that our advisor understood exactly what was needed and helped make sure your policy was suited to you. Clear, knowledgeable service is something we really value, so we’re pleased that came across.
Everything ran smoothly and efficient
Everything ran smoothly and efficient. Nothing but good words. Thank you
13 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thank you for your review Brandon. It’s great to hear everything ran smoothly and efficiently for you, we really appreciate the kind words.
If you need any help in the future, just let us know.
Brilliant company!
I am tree surgeon and have long struggled to find much choice when insuring my various work trucks. I have acquired a new 4 x 4 pickup truck that has several modifications with two to follow. The initial modifications are a tow bar and uprated air suspension, including updating to 3.5 ton gross vehicle weight. The ones to follow will be a conversion to a tipper with wood chip box and engine re-mapping. None of this fazed the company in the slightest. I have also been provided with an additional, future, add on premium for when the vehicle is converted in the coming months. The future engine re-mapping was included free of charge. The policy included lots of extras (legal, key cover and European cover) that would normally be charged as extras and yet the premium was incredibly competitive. Also, I spoke to two excellent call handlers in this country. No chat bot or online chat with staff. This firm was a revelation and I only hope they don’t hike further premiums as I would like to continue using them.
11 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thank you for such a thoughtful and detailed review David. It’s really great to hear that insuring your modified pickup and planning ahead for the changes to come felt straightforward and stress‑free. We’re so pleased that nothing fazed the team and that the cover, including the added extras, worked well for you at a competitive price.
It’s especially nice to hear how much you valued speaking directly with our call handlers and having proper conversations throughout. We genuinely appreciate you choosing Brentacre and look forward to being there for you as things progress with the vehicle.
Very understanding bunch
Very understanding bunch, very responsive too! I’ve been with them for a little while now and I’ve always been able to get across what I needed fairly quickly, without much hassle, and without any increases for stuff that probably didn’t require one.
Enquiring around I can realistically get insured cheaper, but with how little hassle I have here I’d happily pay some extra (and even then it’s not so much more).
8 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
We’re grateful you took the time to share your experience. Providing a smooth and reliable service that customers feel confident staying with is exactly what we aim for.
Thank you for your continued custom.
Brentacre have been brilliant for the 8…
Brentacre have been brilliant for the 8 years i have used them.
7 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thank you for leaving a review Carl. We’re pleased to hear you’ve had a positive experience over a number of years and have continued to choose Brentacre.
We really appreciate your loyalty.
Easy and painless
7 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for sharing your experience, Adey. We’re glad everything felt straightforward and easy to arrange, as that’s something we focus on.
We appreciate you taking the time to leave a review.
Tried the rest now us the best…
I now have 3 cars with Brentacre and have found they give an excellent service at a great price. I've tried the rest, now use the best
7 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for leaving a review, Martin. We’re pleased to hear you’ve had a positive experience across multiple vehicles and that the service and pricing have met expectations.
Your continued support is very much appreciated.
The go to insurer for specialist vehicles with excellent prices…
Fortunately I saw a Honda S660 forum suggesting that Brentacre were well worth contacting and the saving with Brentacre was substantial and contacting their helpful admin staff is easy compared to some of the other specialist car insurers where it took ages waiting to speak to an adviser which resulted in far more expensive alternatives.
5 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
We really appreciate you taking the time to leave a review William. It’s good to know the service and overall experience stood out when compared to other providers.
Providing clear advice and responsive support is something we focus on, so it’s reassuring to hear that reflected in your experience.
Resposta da Brentacre Insurance
Lorenzo, thank you for leaving a review. We’re pleased to hear you had a positive experience and found the service both professional and thorough.
Amazing service from Brentacre Insurance…
I’ve been with Brentacre Insurance since my buying my first proper car back in 2011 … I cannot fault anything to do with Brentacre ! Starting a new or continuing with a current policy is easy & always cheaper than I anticipated!!
Today’s policy renewal was all completed in way less than 5minutes thanks to Mark on the other end of the phone !
Thank you again Brentacre for doing what you do for me !!
5 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for sharing your experience, Andy. Long‑standing customers are incredibly important to us, so it’s great to know you’ve consistently had a positive experience over the years.
We’ll be sure to pass your feedback on to Mark and the team.
Polite and friendly staff
Polite staff that show an interest in your car
Maybe not the cheapest but that's not always the best been with them for a few years now
Always recomend them never had a problem
1 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thank you for taking the time to leave feedback Justin. Offering straightforward advice and consistent service is something we take pride in, so it’s reassuring to hear that’s been your experience.
We appreciate your recommendation and continued custom.
Helpful and pleasant team who made a…
Helpful and pleasant team who made a usually (for me) stressful experience a piece or cake!
1 de maio de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Donald, thanks for leaving us a review. Making insurance feel straightforward and less stressful is something we really focus on, so it’s great to know that was your experience.
Thank you for choosing Brentacre.
Thank you Brentacre you are the best!
Thank you Brentacre! A team full of petrol heads talking to us as petrol heads! The best mollified car and van insurance broker around. Thank you for insuring my 2 cars!
30 de abril de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks very much for taking the time to leave such positive feedback Nicola. Having a team that genuinely understands specialist and modified vehicles is something we take a lot of pride in, so it’s great to hear that approach comes across.
We’re pleased to be looking after both of your cars and appreciate you sharing your experience.
I had excellent communication…
I had excellent communication throughout the process and everything was handled professionally. The staff was very friendly, helpful, and polite. Overall, a great experience and a positive result.
30 de abril de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for sharing your experience, Ianis. Clear communication and a friendly, professional approach are really important to us, so it’s good to hear that came across.
Your feedback is very much appreciated.
Excellent service.
30 de abril de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
Thanks for leaving a review, Debbie. We’re glad you were happy with the service and appreciate you taking the time to share your feedback.
Limited customer service
I've held my licence for over 30yrs and have NCD of over a decade. I'm also I'm an advanced driver and have a tracker with a subscription service fitted to my vehicle and these clowns can't provide a quote and give no reason as to why. Absolute joke!
Update
Since submitting my Trustpilot review I have had a response from Brentacre and it is this they reference in their response to the review. I have increased my rating from 1 to 3 starts and changed the title from non-existent to limited customer service because Emily did respond relatively quickly albeit not quick enough because my review had already been submitted.
I remain dissatisfied with their inability to provide a quote. It is akin to a sub-prime lender refusing to grant a loan to a person with an excellent credit history. i.e. It makes very little sense.
I acknowledge that Brentacre are the brokers and not the ultimate insurers. That said, I received details of the types of reasons a quote might not be given. This is of limited use to me as I would need too know exactly why I have been declined a quote so if it is because I have just bought the car, that should be cited as THE reason, if it is because the car is not modified at the moment then tell me that, if it is something else then again tell me. Make your feedback specific to me and my application so that you ensure you treat your customer fairly
28 de abril de 2026
Avaliação não solicitada
Resposta da Brentacre Insurance
We’re disappointed to read this feedback, as the position was explained in detail by our admin team earlier this morning.
We take all quotation requests seriously and every enquiry is reviewed against our insurers’ underwriting criteria. In this instance, we were unable to place cover after reviewing the information provided, and the reasons for this were outlined at the time.
As a specialist broker, we work with a limited panel of insurers and are not able to offer terms in every case, even where a driver has a strong driving history or enhanced security. Underwriting decisions are based on multiple rating factors and sit solely with insurers.
While we understand this outcome is frustrating, it does not prevent us from reviewing the risk again in the future should circumstances or insurer criteria change.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.