BricksDirect.nl Avaliações 

255
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Clear communicaton about my pre-order. Shipping was according to plan, well packed and with reliable forwarding company: UPS. For future orders this migt be my main go-to Thanks for pleasant purch... Ver mais

Avaliado com 1 de um total de 5 estrelas

Cancelled in writing on 29 June, before dispatch. They shipped anyway the next day. UPS confirmed the parcel never left the Netherlands and could return to sender - BricksDirect refused. They demanded... Ver mais

Avaliado com 5 de um total de 5 estrelas

Kleine punten van kritiek: niet mogelijk om zonder account te bestellen; en de vervoerder die men gebruikt is onduidelijk in de communicatie, wat heeft geleid tot tijdverspilling. Maar de belangri... Ver mais

Avaliado com 5 de um total de 5 estrelas

Besteld, super snel ontvangen en in nieuwe conditie. Ik had een LEGO architectuur set besteld en het had net zo goed zo uit de winkel kunnen komen. Heel erg tevreden, ben nu bezig met mijn tweede bes... Ver mais

Detalhes da empresa

  1. Loja de Brinquedos

Escrito pela empresa

BricksDirect.nl is de grootste webwinkel in LEGO sets op het internet voor de scherpste prijzen. In onze LEGO winkel vindt je dan ook een groot assortiment LEGO sets, waaronder LEGO City, LEGO Friends, LEGO Star Wars en LEGO Technic. Al jouw favoriete thema's vind je hier overzichtelijk terug. We wensen je veel plezier bij het winkelen op BricksDirect.nl!


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

255 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

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4,5

Todas as avaliações

(255)

10 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Better then I ever expected

I must say I was doubtful when I placed my order, since I never ordered from this site and haven't really heard of it. but this order was for such a great price, and saying it came fast is seriously an understatement.
I couldn't recommend this site more!

7 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Total lack of response

I recently made my second order with Bricksdirect. My first order was very smooth and I have no complaints. Unfortunately I cannot say the same thing for my second order. I cancelled my order two days after placing the order (before shipment but after the money was received by the company) because I changed my mind about the product. I immediately communicated to the company both via email but also via the online message service in the order page that I wanted my order cancelled. After 7 days, two emails and two online messages later I have yet to get a single response. The order status has not changed (Processing in Progress) and my money has not been reimbursed. My main complaint is the total lack of response or an update. At the moment I don't know if I am getting my money back let alone when.
Update 11/1/24: They have now proceeded to ship the package 8 days after my notice to cancel the order. This is completely unacceptable.
Update 15/1/24: I emailed, messaged and called them again to recall the shipment and reimburse me but they still have not responded. Never again
Update 23/1/24: 20 days later still no response from the company. I have received the package but I have not opened it and I am still waiting for a response from them to send it back. I called several times but no response. Worst online experience of my life.
Update after response from vendor: So the vendor's position is that the order was already in the shipping process 2 days after I placed the order and couldn't be cancelled but it was eventually shipped 7 days after that. So they claim that within those 7 days after my cancellation notification they couldn't recall the order and instead went ahead and shipped anyway without even replying to my numerous emails and messages informing me of the fact. I will let everyone form their opinion if this vendor cares about their customers.

4 de janeiro de 2024
Avaliação não solicitada
logotipo da BricksDirect.nl

Resposta da BricksDirect.nl

Your cancellation request came in two days after you placed your order indeed. Your order was already in the shipping proces and couldn't be cancelled anymore.

Avaliado com 5 de um total de 5 estrelas

Lego Technic App Controlled Transformation Vehicle

We were looking for this specific set for my son for Christmas. We found it other places; Ebay, Amazon, etc. However, the prices were outrages, double what the regular price was, plus shipping. I was skeptical to order at first, not knowing of this website. After doing some research, I felt confident to order. Also, the price was reasonable enough to justify paying for the shipping from the Netherlands. The communication was good and the Lego set came exactly when it said it would. My son was super happy to open his gift on Christmas morning.

25 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Find cheaper LEGO sets

Great place to find sets that are harder to find and without the gauging prices. The boxes I ordered were exactly as described and got to me in record time before Xmas.

12 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Affordable and fast

Fast shipping. Carefully packed, so condition of boxes were perfect. Best of all, most items I wanted were affordable, and in stock, unlike other merchants who like to price gouge around the holidays. I highly recommend BricksDirect, and will buy from them in the future.

8 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bricks Direct delivered!

I'd never heard of Bricks Direct but when I was looking for a set that Lego was retiring and the US store didn't have it, I searched the internet. Not only did Bricks Direct have the set but it was comparably priced to what Lego would have sold it for (had it been in stock). I took a chance and the service was exceptional, shipping was speedy and fair and the set looks great. Very pleased!

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dreadful experience

Dreadful experience. They changed my order after realising they sent me the wrong item. I showed evidence of email confirming my original order and they had the nerve to blame me for their error in the email. Screenshot everything you order from this company if you're foolish enough to use them. Go direct to Lego instead. Disgraceful.

1 de dezembro de 2023
Avaliação não solicitada
logotipo da BricksDirect.nl

Resposta da BricksDirect.nl

You ordered LEGO 41758 Advent Calendar 2023, Friends, You received this exact item. You complained you needed the LEGO LEGO 60381 Advent Calendar 2023, City. I don't think this is our mistake. Do you? You can return the item ofcourse.

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