Bought bricks off them and it's fine that we returned it and and they took a charge for the returned yet when we asked for a refund that took charge on that and tax on it done buy bricks from here as... Ver mais
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Veja o que dizem as avaliações
10/10 supplier, great prices loblvely people that genuinely try and help. Louie Evertte in particular helped me immensely, sourcing products and getting samples sent to me. When time is of the ess... Ver mais
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Rang for brick price , spoke to Loretta who made the whole process of getting price , including vat & delivery easy . Price very good so placed order via website, really couldn’t have been easier ,h... Ver mais
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Arrived promptly, driver called me, agreed where the bricks should be positioned (6 pallets), craned into position exactly where required. Came home everything great! Fantastic service and very helpfu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Brick Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 600 bricks from one of the best known UK manufacturers such as Wienerberger, Ibstock, Forterra, Michelmersh and many more at low wholesale pricing and second to none customer service.
Informações de contato
Unit A, The Triton Centre, Weston Avenue, RM20 3FN, Grays, Reino Unido
- 0203 318 0854
- support@brickwholesale.co.uk
- brickwholesale.co.uk
4,3
Excelente
553 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Was delivered on time but have found…
Was delivered on time but have found too many damaged bricks so has worked out too expensive.
5 de fevereiro de 2024
Resposta da Brick Wholesale
Dear David,
Thank you for sharing your feedback about your recent order with us. We are sorry to hear about the brick damage you have discovered.
Normally, manufacturers set a breakage allowance on bricks, and any bricks that fall outside the allowance would be looked into. To help us resolve the issue, please reach out directly to our support team: support@brickwholesale.co.uk , providing images along with quantities of damaged bricks.
Please don't hesitate to reach out if you have any further questions or concerns. We look forward to hearing from you.
Best Wishes,
Alina Merkul
Head of Supply Chain
Great customer service from Larry and…
Great customer service from Larry and Agnieszka
Thank you
2 de fevereiro de 2024
Resposta da Brick Wholesale
Dear Daniel,
Thank you for your kind words! Larry and Agnieszka are indeed valuable members of our team, and we're thrilled to hear that they provided you with great customer service. We'll be sure to pass along your appreciation to them.
If you ever need assistance again, don't hesitate to reach out. We look forward to seeing you shop with us again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Very quick and efficient
Very quick responses to queries, sample bricks delivered quickly and the full order arrived quickly and efficiently
10 de janeiro de 2024
Resposta da Brick Wholesale
Dear Freya,
Thank you for taking the time to share your positive experience! We're delighted to hear that you appreciated our quick responses to your queries and the prompt delivery of both the sample bricks and the full order. Efficiency is a key focus for us, and we're thrilled to know that we were able to meet your expectations.
We value your feedback and look forward to serving you again in the future.
Best wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Ryan,
Thank you for taking the time to share your experience with us.
Providing great service is our top priority, and we're thrilled to hear that we met your expectations.
If you ever need assistance in the future or have any feedback to share, feel free to reach out. Thank you for choosing our service, and we look forward to serving you again!
Best wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Tony,
Thank you for taking the time to share your positive feedback! We're delighted to hear that your delivery was on time and met your expectations. Ensuring a reliable and timely service is a priority for us, and we're pleased to know that we could provide you with the experience you deserve.
We appreciate your trust in us and look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Did what they said
Did what they said, sample arrived when said, bought the bricks, delivered when said, refreshing change for someone in the building trade.
3 de janeiro de 2024
Resposta da Brick Wholesale
Dear Mark,
Thank you so much for taking the time to share your positive experience with our services.
We are delighted to hear that we were able to meet your expectations and provide a seamless experience for you, from the sample delivery to the actual purchase of the bricks.
We appreciate your trust in us, and we look forward to serving you again in the future. We are here to ensure a smooth and reliable experience for all your building needs.
Best Wishes,
Alina Merkul
Head of Supply Chain
Quick delivery
Quick delivery, kept informed and bricks were as described, may well use again if needed
23 de dezembro de 2023
Resposta da Brick Wholesale
Dear Antony,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with our service, from the quick delivery to being kept informed throughout the process.
It's fantastic to know that the bricks met your expectations and were as described. We strive to provide a seamless and enjoyable shopping experience for our customers, and it's rewarding to hear that we've achieved that in your case. We truly appreciate your kind words and your consideration of using our services again in the future.
We look forward to seeing you shop with us again soon.
Best Wishes,
Alina Merkul
Head of Supply Chain
i ordered bricks
i ordered bricks, then i wanted to exchange it, but they asked 180 plus vat. I requested to charge less money for transportation but they refused, that,s only big problem i faced, and I could not exchange the bricks.
Customer service is excellent. Rates are excellent. sample process is excellent.
very good supplier. Overall bricks wholesale are excellent.
Regards
3 de janeiro de 2024
Avaliação não solicitada
Resposta da Brick Wholesale
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We are thrilled to hear that you had an excellent experience with our customer service, rates, and the sample process. Your kind words about us being a good brick supplier are truly appreciated.
Regarding shipping charges, we regret to inform you that we have limited control over the pricing of deliveries. This is due to our reliance on a third-party logistics company responsible for transporting orders from the warehouse to our customers.
We value your business and look forward to seeing you shop with us again soon.
Best Wishes,
Alina Merkul
Head of Supply Chain
Very helpful
18 de dezembro de 2023
Resposta da Brick Wholesale
Dear Lulzim,
Thank you for your kind words! We're thrilled to hear that you found our team very helpful. Providing excellent assistance to our customers is a priority, and we're pleased to know that we could be of service to you.
Your satisfaction is important to us, and we appreciate your feedback.
Thanks again for choosing us. We look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Good service
14 de dezembro de 2023
Resposta da Brick Wholesale
Dear Paramjit,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you experienced good service. Customer satisfaction is our utmost priority, and it's always rewarding to know that we've met your expectations.
We appreciate your support and hope to have the opportunity to serve you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Great service and received bricks…
Great service and received bricks sooner than agreed.
11 de dezembro de 2023
Resposta da Brick Wholesale
Dear Trevor,
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with our service and that you received your bricks even sooner than agreed. Ensuring prompt delivery is a priority for us, and we're delighted to have exceeded your expectations.
We appreciate your business and look forward to serving you again in the future.
Thank you for choosing us!
Best Wishes,
Alina Merkul
Head of Supply Chain
Bricks were good value
Bricks were good value , and delivered on time , hadn't got all the specials I needed though such as blue bullnose 90 corners and stop ends .
24 de novembro de 2023
Resposta da Brick Wholesale
Dear Mark,
Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding the value of the bricks and the timely delivery. It's always rewarding to know that our efforts in these areas are recognised and appreciated.
We value your feedback, and we'll use it to improve our inventory and better communicate product availability in the future.
We look forward to the opportunity to serve you again and meet all your requirements.
Best Wishes,
Alina Merkul
Head of Supply Chain
Quick and easy service
Quick and easy service, great staff defo be using again
Jenkins building
28 de novembro de 2023
Resposta da Brick Wholesale
Dear Neil,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our service quick and easy, and we truly appreciate your kind words about our staff.
Customer satisfaction is our top priority, and we're delighted to know that our team made a positive impression on you. We look forward to the opportunity to serve you again in the future.
We can't wait to welcome you back in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Steve,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service quick and satisfactory. We strive to provide efficient and high-quality service to our valued customers, and it's always rewarding to receive positive feedback.
We truly appreciate your business and look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
The bricks are just plain clay with red powder coating the surface. Very very bad quality I will be sending the photos of the bricks & definitely I will return the goods back to you.
The bricks are just plain clay
27 de novembro de 2023
Resposta da Brick Wholesale
Dear Morad,
We specialise in 1st quality clay bricks and we are very sorry to hear that the product you received has not met your expectations.
From my findings we are still anticipating images of the bricks to help us thoroughly investigate the issue and take appropriate measures to rectify the situation as soon as possible.
Please do not hesitate to contact our customer support team via email at support@brickwholesale.co.uk with images and any further concerns.
Best Wishes,
Alina Merkul
Head of Supply Chain
Brickwholesale was very helpful for my delivery
Brickwholesale was very helpful for delivery. Great level of communication, especially as I was working in the office that day!
20 de novembro de 2023
Resposta da Brick Wholesale
Dear Michael,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our delivery service was helpful, and we appreciate your kind words about our communication. It's great to know that we could accommodate your needs, especially on a day when you were working in the office.
We value your business and look forward to serving you again in the future.
Best wishes,
Alina Merkul
Head of Supply Chain
Resposta da Brick Wholesale
Dear Jody,
Thank you for taking the time to share your feedback! We're delighted to hear that you found our service helpful and efficient. Providing a positive experience for our customers is our goal, and it's rewarding to know that we could meet your expectations.
We appreciate your support and look forward to serving you again in the future.
Best wishes,
Alina Merkul
Head of Supply Chain
11%+ breakages upon delivery
11%+ breakages upon delivery, was not really what I was expecting, but they turned up as predicted, not sure I would use again though as delivery was just dumped on the driveway with extra pallets I now have to dispose of.
All in all 3/10 for service.
10 de novembro de 2023
Resposta da Brick Wholesale
Dear Nick,
We appreciate you sharing your feedback with us and we apologise that our service did not meet your expectations. I would like to provide more information to address your concerns.
For delivering goods, we use a third-party haulage company. They use a tail lift lorry with a manual pump truck for orders consisting of 1-4 packs. Due to this, the bricks have to be palletised for curbside delivery to allow safe offload.
We have checked your order and found that you purchased "Tumbled Brick". This is a unique brick created by a proprietary tumbling process. It gives the brick an old and weathered look while preserving its strength and durability.
We would be more than happy to assist you further on the matter, please send images of all broken/unusable bricks to our customer support team at support@brickwholesale.co.uk.
Best Wishes,
Alina Merkul
Head of Customer Support
Resposta da Brick Wholesale
Dear Vladislav,
Thank you for your kind words! We're thrilled to hear that you consider us the best seller and that our delivery met your expectations. Providing fast and reliable service is a top priority for us, and we're delighted to know that we could meet your needs.
We appreciate your support and look forward to serving you again in the future.
Best wishes,
Alina Merkul
Head of Supply Chain
Great
Exceptional service and delivery, great company will definitely use again.
9 de novembro de 2023
Resposta da Brick Wholesale
Dear Mark,
Thank you so much for your kind words! We are thrilled to hear that you had an exceptional experience with our service and delivery. It's always rewarding to know that our efforts to provide excellent customer service are making a positive impact.
We truly appreciate your support and loyalty. It would be our pleasure to serve you again in the future. We're here to make your future interactions with us just as fantastic.
Best wishes,
Alina Merkul
Head of Supply Chain
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