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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered a Superking Titan deluxe topper, on Saturday. It arrived on Sunday. Seriously impressive service. Aired the topper as advised; and then used it. I bought it to lengthen the life of an orig... Ver mais

Avaliado com 5 de um total de 5 estrelas

User friendly website with good amount of information about products, easy to use and order, updates about the delivery from Brightr and courier, item well packaged and protected. Very little smell... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered two pillows and after leaving them to loft up tried one out, very comfotable though later had to air the filling to evaporate the chemical odour...sorted.

Avaliado com 1 de um total de 5 estrelas

If you don't want to waste your time and money, don't deal with this company. I ordered a pillow in February which came with two snags on the case and a terrible chemical smell. After going through a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis para Quartos

Escrito pela empresa

At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 92% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Material look and feel like good quality

My first order from Brightr. The mattress topper looked just like the photo and really lovely.
Haven’t slept on it yet as it’s for my spare room, but it looks as firm as expected when I laid on it.
Thank you for the speedy delivery Brightr

5 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant

Absolutely love the mattress topper I am sleeping much better is like sleeping on a cloud. Fast delivery great quality well packed I would definitely recommend this company.

5 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Still nothing from Brightr

Still nothing from Brightr. Nothing Bright about this company. Where is my refund, fed up with waiting!

11 de março de 2026
Avaliação não solicitada
logotipo da Brightr®  Sleep

Resposta de Brightr® Sleep

We're really sorry to hear about your frustration and we completely understand how waiting can feel. Could you please share your order details (such as your order number or the email used for the purchase)? Unfortunately, we’re unable to locate your order with just your name.

Once we have those details, we’ll be happy to look into this right away and assist you with your refund. Thank you for your patience — we’re here to help.

Avaliado com 1 de um total de 5 estrelas

The mattress topper I purchased from…

The mattress topper I purchased from Brightr does not have the required fixed fire safety label. My request for a return and refund was refused.
I then contacted trading standards via citizens advice. They have instigated an inspection into this matter which is ongoing. They have advised me that Bright will contact me and refund my money. As yet I have had no response. The dispute started in November 2025

28 de novembro de 2025
Avaliação não solicitada
logotipo da Brightr®  Sleep

Resposta de Brightr® Sleep

We’re very sorry for the concern and frustration this situation has caused.

After looking into the matter, it appears this was a one-off manufacturing oversight where a product was sent without the fixed label, which is certainly not the standard we aim for. As soon as this was brought to our attention, we worked to resolve the issue.

We can confirm that the matter was addressed and a full refund was issued quite some time ago. If for any reason you’re unable to locate the refund, please feel free to share your order details with us and we will be more than happy to double-check everything for you.

Thank you for bringing this to our attention and for your patience.

Avaliado com 5 de um total de 5 estrelas

I recently got the Brightr® Titan…

I recently got the Brightr® Titan Deluxe Mattress Topper and it’s made a noticeable difference to my sleep. I had an amazing night’s sleep and found that I wasn’t waking up as much during the night. It’s really comfortable and supportive, and it’s definitely improved the overall feel of my mattress. I’m very happy with it so far and would recommend it to anyone looking to improve their sleep.

7 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer service was excellent

Customer service was excellent. Refreshingly straightforward and uncomplicated especially as I had an issue with delivery. The topper itself is perfect. I had a brilliantly comfortable night’s sleep the first in ages! Would 100% recommend.

9 de março de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I need to amend my view on my brightr…

I need to amend my view on my brightr pillow. There's so many companies conning people.I thought my new pillow was not going to be fit for long term purpose and I was conned but praise the Lord Jesus Christ for the comfort it has given. Thank you brightr

7 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing quality

Amazing quality! Amazing pillows!! Best sleep we have ever had. Will buy again and definitely recommend to family, friends, and beyond!!

28 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cured my lower back pain

I started suffering lower back pain and restless sleep after sleeping on an old mattress. I ordered the Titan Deluxe and the pain was gone pretty much overnight and I am no longer waking up tossing and turning. Would recommend, it's not cheap but much better value than a new high quality mattress.

2 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company

Great company. Have bought many products for myself and family. Recently purchased the mattress whichI love

12 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Have tried so many pillows over the…

Have tried so many pillows over the years , finally found the one , Brightr have the best pillows , no more neck or shoulder pain , sleeping so much better , amazing pillows , customer for life , recommend to my friend and she loves them to , best pillows out there

15 de janeiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I really love my pillows

I really love my pillows. The questionnaires really helped me figure out what I needed and I loved the testing aspect of it as well. Returning is difficult though as they come in small vacuum packed boxes so that made me a little wary. I have had to get pillow cases from them as well as more standard pillows don’t seem to fit - but has been worth it for me. I would definitely think it all through though next tine

2 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible after care, look elsewhere!

They make it sound like they offer a good customer service, trials, no faff returns etc. But it is all marketing and no substance.
Do not fall for this company, easy to buy but terrible after care.
There are plenty of nicer companies to deal with, they offer nothing more than a substandard pillow at a very over the top price tag.

3 de março de 2026
Avaliação não solicitada
logotipo da Brightr®  Sleep

Resposta de Brightr® Sleep

We're really sorry to hear that you feel this way. Customer care is something we take very seriously, so it's disappointing to read that your experience didn't reflect the level of service we aim to provide.

We always try to make the process straightforward with our trial and return options, and we’re more than happy to help resolve any issues if something hasn’t gone as expected. Unfortunately we can’t see your order details from this review alone, but we’d genuinely like the chance to look into this for you.

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