British Friendly Society Avaliações 320

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A very helpful service when I had to take a month off work to care for my Mum, spoke to them and they advised of other additional benefits I had that would be used to claim. Resolved quickly once inf... Ver mais

Avaliado com 1 de um total de 5 estrelas

Took 2 months to let me know existing condition was not covered although not had treatment or visited doctor in 3 years. They could have let me know straight away I was not covered, taking another 2... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

ALWAYS ANSWER THE PHONE VERY PROMPTLY AND ARE ALWAYS SUPER FRIENDLY. I've had to contact for advice recently and was super impressed with the manner and attitude of the lady I dealt with ....makes a c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Everything could not have been easier. I was really well supported with British friendly and I would definitely recommend this insurance company to my friends. I was supported before and after my op... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Seguro Renda Familiar

Escrito pela empresa

We're a mutual Society and have no shareholders to pay which means we are managed and run solely for the benefit of our members. Founded in 1902, British Friendly has over a century of experience and expertise in serving its members. As a mutual provider we are more flexible in our approach to claims and underwriting which is why we pay so many claims - an average of 94% over the last 20 years. We offer a range of products and services from our traditional investment linked policies, Holloway and Century, to Protect and Breathing Space, our pure Income Protection policies, which are sold by Financial Advisers throughout the UK. Being insured by a mutual should feel good, and when you choose British Friendly you get more than just Income Protection. We offer access to extra support and rewards for you and your family every day, whether you claim or not, and at no extra cost through our discretionary Mutual Benefits and BF Care programmes. That’s why, at British Friendly, it really does feel good to be covered.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

320 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

I had a problem with the payment…

I had a problem with the payment because I changed my bank account. I wrote an e-mail asking for help. The response was very quick.I got what I wanted without any problems.

3 de outubro de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hi Monika, thanks for leaving us a review. I'm really pleased the team were able to offer help quickly. Many thanks, British Friendly

Avaliado com 5 de um total de 5 estrelas

Great British Friendly Society

As an independent Financial Adviser I have recommended British Friendly several times. Their administration is efficient and the staff are very helpful.

27 de setembro de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hi Tim, thanks very much for leaving us a review. Really pleased to hear you find us efficient and helpful. Have a lovely weekend. Many thanks, British Friendly

Avaliado com 5 de um total de 5 estrelas

Proszę się kierować do zespołu który postara się udzielić informacji

Podziękowania dla British Friendly za udzielenie rzetelnych informacji , podziękowania kieruję do pani Natali Kozłowskiej za profesjonalizm udzielenie i kompetencje.

15 de setembro de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hello Edyta, thank you for taking the time to leave a review. I'll feed this back to Natalie. Many thanks, British Friendly

Avaliado com 5 de um total de 5 estrelas

Quickly Communication

They care about My health and physio

19 de setembro de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hello Andrew, thanks for taking the time to leave us a review.
British Friendly

Avaliado com 5 de um total de 5 estrelas

Friendly and straight forward

I need not have worried. The person on the other end was very helpful and explained things in a simple and straightforward way.

11 de setembro de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hello Afiong, thanks for taking the time to leave your review, we're happy you found our team helpful. Many thanks, British Friendly

Avaliado com 1 de um total de 5 estrelas

Not friendly and not much benefit

I am not stuck owing bills for work done; I can't get Winter wood in and can't fill my oil tank.
I tried to get a partial payment for these increased bills.
I spoke to a person in the relevant Department who was bullying, sarcastic and thoroughly unpleasant - she usually is.
I don't have the relevant ID Dont have a Driving Licence, don't have a Pension letter as the office is in process of being moved to Scotland and the Council reprieved our Council Tax. I got snorts of disbelief from the awful woman in the office a thoroughly unpleasant obstructive person.

1 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Please don't if you breathe air

Please don't if you breathe, walk, eat just dont

31 de agosto de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hi Jamie, sorry to see you haven't been happy with our service. If you could email claimssupport@britishfriendly.com with some details, our team would love to try and help resolve this. Many thanks, British Friendly

Avaliado com 5 de um total de 5 estrelas

Great for the self employed …

Amazing experience with an amazing company, I’m a self employed electrician and 18 months ago I ruptured my acl and mcl knee ligaments whilst playing football with my son. After sending medical notes etc as expected I was instantly payed my claim entitlement week by week for the whole period even during recovery when I was able to slowly return to work.
Right through my calls, emails and all correspondence was acted on swiftly and professionally. Very pleased customer

30 de agosto de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hi Michael, thanks for leaving us this kind review. We're so pleased you were happy with your experience with us, and that we were able to help during your recovery. Many thanks, British Friendly

Avaliado com 4 de um total de 5 estrelas

Very friendly company

Very friendly company, always happy to help with any concerns.

16 de agosto de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hi there, thank you for leaving us a review. We're pleased you found our teams friendly to deal with, and are always happy to help. Many thanks, British Friendly

Avaliado com 5 de um total de 5 estrelas

Attention to Detail

The care, attention to detail and prompt response made a potentially difficult process very smooth.

11 de agosto de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hi there, it's great to hear you were pleased with our team's response, I'll be sure to pass on your kind feedback. Thanks for the taking the time to leave a review. Many thanks, British Friendly

Avaliado com 5 de um total de 5 estrelas

Highly recommended

I have been with BBFS for many years. I am self-employed, the sickness cover was very beneficial.

8 de agosto de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hello Helen, thanks for taking the time to leave us your review!
Many thanks, British Friendly

Avaliado com 5 de um total de 5 estrelas

Excellent professional service

Excellent professional service, Sharon was very helpful and friendly

4 de agosto de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hi Gulam, thanks very much for leaving us a review. I'll pass your kind feedback on. Take care, British Friendly

Avaliado com 5 de um total de 5 estrelas

British Friendly Society Income Protection Insurance From 23/04/24-06/07/23

I’ve given British Friendly Society 5 Stars as they were very fair when it came to paying me. It took a little longer than I expected for my first payment though.
Every person I spoke with was very kind, polite, helpful and sympathetic towards me. I would recommend them from my own experience
Thank You BFS

23 de abril de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hello Dean, thanks very much for your lovely review. We're pleased you found our team kind and helpful, I'll be sure to pass your feedback on to them. Take care, British Friendly

Avaliado com 1 de um total de 5 estrelas

Want to take premiums but won't pay…

Want to take premiums but won't pay out, scam

1 de julho de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hi Sue, I replied to your previous review with our complaints email address, apologies if you haven't seen this. As we've not received anything, and you've expressed your dissatisfaction several times, we've opened a complaint on your behalf to try and help resolve this. We'll communicate this with you within 5 working days. Of course, in the meantime if you would like to speak to us, we're here to try to help. You can contact us at complaints@britishfriendly.com.
Many thanks, British Friendly

Avaliado com 5 de um total de 5 estrelas

HOPING FOR CHARLIE AGAIN🙂

Charlie helped me immensely in July 21 and now unfortunately I need help again as cannot work for a while. Highly recommend British Friendly and I cannot stress enough how important it is to have an Income Protection Policy. Have recommended to many friends that I would not be without you. Thank you

20 de julho de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hello Debbie, thank you for leaving us this lovely review. We're glad we were able to help before and are pleased to be able to help again. Thanks for sharing how important Income Protection can be! Take care, British Friendly

Avaliado com 5 de um total de 5 estrelas

Debbie and the team at British Friendly…

Debbie and the team at British Friendly have been excellent when dealing with my claim.
The have been supportive with my situation, which I am currently unable to carry out my business.

9 de junho de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hello Robert, thanks very much for leaving us a review. I'm pleased you found our team supportive, and I'll be sure to pass on your feedback. Many thanks, British Friendly

Avaliado com 5 de um total de 5 estrelas

Excellent service in every way.

12 de julho de 2023
Avaliação não solicitada
logotipo da British Friendly Society

Resposta da British Friendly Society

Hello Sara, thanks for leaving us a review. We're really pleased you've been happy with our service. Many thanks, British Friendly

Avaliado com 1 de um total de 5 estrelas

Appalling service advisor

Was changing my life insurance and critical illness insurance and was introduced to income insurance as went through telephone interview regarding cover. Thought I explained everything ok but had accident and due to go for surgery but first call made had a grilling from advisor why I didn’t disclose an issue with my knee that’s never kept me off work and felt absolutely terrible after her call. I was appalled at her attitude towards me. I’ve worked all my life and never claimed anything and for her to speak to me like a idiot wasn’t acceptable. My wife called up and made a complaint but still no call back. Would definitely think before taking out with this company

5 de julho de 2023
Avaliação não solicitada

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