non delivery said could not reach oil tank (other companies have deliverd to house for last 30 years or more) price inctrease i suspect The held money for externed period before refunding DO NOT U... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Christmas customer in need (regular customer 15 years running four accounts ) Couldn't get us a delivery, Ordered anyway Got a surprise message saying it will be with you Christmas eve, Ho... Ver mais
Not a great experience, delivery didn't turn up on advised date (after i had to contact to ask date) no one called to advise. Called following day (twice) no one called back, third call was told wo... Ver mais
We have used Broadland Fuels at home for the past 18months. For some reason our monitoring system for our oil tank always gives us terrible readings so a few times we have run out of oil. Broadland ar... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area. Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.
Informações de contato
Asco Offshore Supply Base, South Denes Road , NR30 3LX, Great Yarmouth , Reino Unido
- 01493 748 888
- feedback@broadlandfuels.co.uk
- broadlandfuels.co.uk
3,0
Bom
299 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good general delivery service as…
Good general delivery service as always, however I prefer to speak with the staff when ordering and Unfortunately the best price is now only available online such a shame the local customer service has now gone we will look elsewhere for our best deal now as the personal touch has gone.
1 de março de 2024
A bit lacking on communication
A bit lacking on communication, and a more expensive than oil club competition
25 de fevereiro de 2024
Delivery made without issue but it…
Delivery made without issue but it would have been helpful to have received a message about the delivery time/date.
28 de janeiro de 2024
Delivered on time.
31 de janeiro de 2024
Kept to delivery dates.
28 de janeiro de 2024
Good price and delivered on time
28 de janeiro de 2024
Terrible service
Terrible service. Made an order and agreed a delivery date five days on from the call. This apparently the earliest slot they had. Called the next day to cancel and reschedule four days later. Called to complain told drivers are off sick. Not sure how they knew Tues a driver would be off sick Fri. Terrible service and totally unreliable.
19 de janeiro de 2024
Avaliação não solicitada
Really good service went above and…
Really good service went above and beyond to help us out of a muddle will continue to use from
16 de janeiro de 2024
Avaliação não solicitada
ordered through boiler juice
ordered through boiler juice. They delivered to neighbors tank instead.
Just like talking to robots. Not interested at all.
Just said a case had been opened.
Modern society what a waste of space.
Driver should be sacked.
12 de janeiro de 2024
Avaliação não solicitada
Resposta da Broadland Fuels
Hi Dale,
I'm sorry to hear about your experience with us and thank you for taking the time to give us feedback.
Your local depot manager has been in touch and delivery was rearranged and corrected.
Once again, we apologise and we hope you consider working with us again.
The NWF Fuels Team
Excellent customer service
Excellent customer service. Phone answered promptly and staff very helpful. Order delivered early. Would not hesitate to recommend
16 de dezembro de 2023
Excellent reliable service
18 de dezembro de 2023
We like the drivers
13 de dezembro de 2023
Good service.
10 de dezembro de 2023
Verry efficient driver
Verry efficient driver. Completed most of it before I realised he was here.
11 de dezembro de 2023
Received an offer for heating oil...
Received an offer for heating oil.... From your office.. Which was to high priced.. After 7 year of my custom I had quotes from other companies. Your the most expensive.. Finally had a local quote which was 50 pounds cheaper...
8 de dezembro de 2023
Resposta da Broadland Fuels
Hi,
We are sorry to hear about this. Your local depot manager will be in touch and we will get this resolved for you.
Once again we apologize and hope you will come back to Broadland Fuels for your next fuel top up.
Thanks - NWF Fuels
lost my order,waited over 2 weeks with…
lost my order,waited over 2 weeks with oil getting low so contacted them to ask where my delivery was?they said account was in credit but order not put through for some reason,good job i called to query my order!they put my order on express delivery then and was delivered 3 days later.
28 de novembro de 2023
Resposta da Broadland Fuels
Hi,
We are sorry to hear you had a bad experience with us. I will pass this over to your local depot manager to get this resolved for you.
Thanks - NWF Fuels
Great staff
Great staff, very nice and helpful. Excellent communication from supplier, They are delivering heating oil upto and including Christmas eve.
Tip top service and will get my repeat business going forward
23 de dezembro de 2023
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.