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Broadland Fuels Avaliações 

299
•
O TrustScore é 3 de um total de 5

3,0

Distribuidor de Combustível
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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

non delivery said could not reach oil tank (other companies have deliverd to house for last 30 years or more) price inctrease i suspect The held money for externed period before refunding DO NOT U... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Christmas customer in need (regular customer 15 years running four accounts ) Couldn't get us a delivery, Ordered anyway Got a surprise message saying it will be with you Christmas eve, Ho... Ver mais

Avaliado com 3 de um total de 5 estrelas

Not a great experience, delivery didn't turn up on advised date (after i had to contact to ask date) no one called to advise. Called following day (twice) no one called back, third call was told wo... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have used Broadland Fuels at home for the past 18months. For some reason our monitoring system for our oil tank always gives us terrible readings so a few times we have run out of oil. Broadland ar... Ver mais

Detalhes da empresa

  1. Distribuidor de Combustível

Informação fornecida por fontes externas variadas

Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area. Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.

Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

299 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 91% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(299)

35 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great company

Quick delivery, competitive prices, friendly sales team, considerate drivers.

9 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cowboys

Used to work here, never known such an unprofessional bunch of cowboys, I was rarely paid correctly. And would often go to customers who had been delayed deliveries for weeks, due to incompetent planning, and many customers who had been invoiced the incorrect amount.

Totally factual as I am a morally conscious person unlike sales people driven by bonuses , and vindictive management .

3 de outubro de 2024
Avaliação não solicitada
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Resposta da Broadland Fuels

Trustpilot service reviews is meant for customers who receive our service to leave us feedback and not for ex-employees to leave malicious and untrue comments. It’s clear from the vast majority of our genuine customers are happy with our service and that is how our review score should be measured.

If you would like to make any founded observations, please email feedback@broadland.co.uk and we will assess your feedback to see if there is any tangible ways we can seek to continue improving our service.

Kind regards,
Andy

Avaliado com 3 de um total de 5 estrelas

Not a great experience

Not a great experience, delivery didn't turn up on advised date (after i had to contact to ask date) no one called to advise.
Called following day (twice) no one called back, third call was told would be delivered in 3 days time due to driver breakdown. Driver then turned up in full Size tanker after i requested small
Very poor customer service & not a great experience for a first order

30 de agosto de 2024
Avaliado com 1 de um total de 5 estrelas

You refused to deliver the oil and then…

You refused to deliver the oil and then charged me for the cancellation!

20 de junho de 2024
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Resposta da Broadland Fuels

Good afternoon,

I've checked your account and I can confirm that we have not charged you for the cancellation.

This is true of your order directly with us and from your order with the third-party oil buying group. We have actually indicated to the buying group that it's a no-fault cancellation so they shouldn't charge you either.

Secondly, I would like to apologise that we had to cancel the order. This is due to increased focus on health and safety of our staff, our customers and our customer's property - often the customer is not insured for oil being delivered through a house. I understand this is inconvenient particularly when it affects customers we've dealt with previously. Again, we can only apologise.

I imagine the oil buying group is holding your money while they attempt to find another fuel supplier to deliver the oil. If you find that they have charged you then please contact feedback@broadlandfuels.co.uk and we will try to recover this on your behalf.

I believe this review is due to a misunderstanding and if this reply has cleared this up then we would appreciate it if you delete the 1* review. If there is anything else we can help with or if you wish to discuss this further please email feedback@broadlandfuels.co.uk.

Kind regards,
Andy

Avaliado com 5 de um total de 5 estrelas

Fabulous!

Fabulous!
We ran out of oil, owing to a poorly calibrated watchman fitted by the oil tank engineer.
When I explained this to Broadland, the very kind customer adviser arranged very speedy delivery.
Delivery driver was very prompt and considerate.
Thank you so much. Our disabled son who used a wheelchair was delighted when the heating came back on!

11 de março de 2024
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Resposta da Broadland Fuels

Hi Jackie,

Thank you very much for the great feedback and I'm glad we were able to help so quickly.

I'll share your message with the team who will also be delighted.

Kind regards,
Andy

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