First time i have booked a family cruise with this company and must give a shout out to Gemma Rossi for her honesty/ help and support in getting us a fantastic deal on Icon of the seas. Will definit... Ver mais
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Veja o que dizem as avaliações
We have just been to Tangier, Morocco Broadway Travel were wonderful to deal with. The kind & caring staff organised our flights & bags, our hotel & taxis. The whole holiday went like clockwork wi... Ver mais
A empresa respondeu
We booked our cruise through Broadway Travel, and can highly recommend them. We had major issues with our cruise company which resulted in having to cancel our cruise. Our travel agent, Lynsey, wen... Ver mais
A empresa respondeu
Booking with Broadway Travel was really easy. The travel agent i booked with was very professional. She gave me all the information I needed and made sure everything was catered for,for my family's ne... Ver mais
Detalhes da empresa
Sobre Broadway Travel
Escrito pela empresa
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Informações de contato
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Reino Unido
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Booked with broadway travel last year
Booked with broadway travel last year, couldn't believe how easy everything fell into place, the staff are so friendly and realy helpful, they are there to help you with anything you need.Im a 67 year old woman that's not realy techno savvy, but i found it easy to book on and everything I needed was there in the app.Broadway travel were so great that it made sense to book with them again for next year, try it you won't be disappointed.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Broadway Travel
Exactly what we aim to achieve Sian and thank you for your loyalty and your kind words. We have invested heavily into our new website, but as you mention, our team are always here to help should you have any queries. Happy holiday countdown and thank you from all the Broadway Travel Team.
Holiday to Egypt
I booked a holiday to Egypt with Broadway Travel and had a few issues with the booking. Alan was absolutely fantastic - he kept me fully informed throughout, was professional, patient and sorted everything so I can now enjoy my upcoming holiday. A real credit to Broadway Travel. Highly recommend and will definitely book again. Thanks Alan!
Terry Foss
2 de outubro de 2026
Avaliação não solicitada
Resposta da Broadway Travel
Mr Foss, what a start to our day - thank you! Alan is fabulous but it is always great to hear our customers experiences! We all hope you have a wonderful time in mystical Egypt and remember that we are here to help should you have any queries. Thank you for choosing Broadway Travel.
Fred Williams was absolutely brilliant…
Fred Williams was absolutely brilliant 👏. He was friendly, courteous, extremely helpful and patient throughout. He is the essence of professionalism. We will definitely be back to him for future travel bookings.
3 de outubro de 2026
Resposta da Broadway Travel
WOW Helena, this has made our day! We are so proud of our service and to know what a wonderful impact Fred's service made to your booking experience is simply amazing. Fred has asked us to pass on his personal thanks and has assured us that the pleasure was all his. Happy holiday countdown and remember that we are here to help should you have any queries. Many thanks from all the Broadway Travel Team.
Natalie was very good at booking our…
Natalie was very good at booking our cruise
3 de outubro de 2026
Resposta da Broadway Travel
Thank you Darren, we agree that Natalie is a wonderful person and happy cruise countdown - Team Broadway Travel.
Booked a holiday with Broadway Travel…
Booked a holiday with Broadway Travel and spoke to an extremely polite efficient lovely lady called Sandra whom was such a pleasure to deal with I will definitely book again.
29 de setembro de 2026
Resposta da Broadway Travel
This is fabulous to hear Anna, thank you for taking the time to leave your kind words for Sandra, who we agree is amazing! Please do not hesitate to reach out should you have any queries and thank you again for choosing Broadway Travel.
Resposta da Broadway Travel
Perfect Diane, we are delighted that you found our website easy to use however, please remember that our Customer Support team are here to help should you have any queries. Happy holiday countdown - Team Broadway Travel.
Personal service and attention to detail
Fred was so helpful. He listened, adapted and crafted an itinerary for us that is exactly what we want. If he is anything to go by, we'll be regular customers of Broadway Travel.
2 de outubro de 2026
Resposta da Broadway Travel
Thank you for taking the time to leave your wonderful 5* review for Fred, who we agree is a superb human! Have a brilliant holiday and we hope to see you again very soon - Team Broadway Travel.
Steven from Broadway Travel always…
Steven from Broadway Travel always gives a superb service helpful nothing is too much trouble his attention to detail is 2nd to none outstanding !!
2 de outubro de 2026
Resposta da Broadway Travel
Pamela, we absolutely agree, Steven is just fabulous! Happy holidays and thank you from all the Team!
THE BEST
We booked a 7 day holiday to Madeira through Broadway
Travel, from start to end they were brilliant. We encountered a problem though with the hotel we chose (Vida Mar) where there was a building site next door to our room, tables not cleared away after dinner, useless reception staff etc. We felt we had no alternative but to check out & book into another hotel after the 1st day. We contacted Danielle who arranged everything & moved us to Porto Santa Maria where we enjoyed the rest of our holiday.
Broadway refunded the money from the 1st hotel within 72 hours they even rearranged our transfers back to the airport from our new hotel.
Would we use them again 100% - YES! they were brilliant.
A big thank you Danielle & Broadway travel, looking forward to booking our next trip with them.
3 de outubro de 2026
Avaliação não solicitada
Resposta da Broadway Travel
Barry, thank you so much. We are so pleased that Danielle stepped in and immediately resolved the issue and moved your hotel where you enjoyed the remainder of your holiday. Your custom and review mean the world to us and Danielle will be thrilled that her service meant so much to you both. We look forward to seeing you again very soon and thank you again from all the Broadway Travel Team.
Very helpful and patient
Very helpful and patient. This is our second holiday with Broadway
30 de setembro de 2026
Resposta da Broadway Travel
Marianne, welcome back and thank you for custom and your wonderful review and kind words for Tina. Please remember that we are here to help should you have any queries and happy holiday countdown - Team Broadway Travel.
Amanda and Natalie made the experience…
Amanda and Natalie made the experience of booking our cruise so enjoyable. Everything was fully explained and the details being sent across and photos whilst being on the call made it easier to visualise the information. Thank you ❤️
1 de outubro de 2026
Resposta da Broadway Travel
We agree Emily, the ladies are fabulous and a wealth of knowledge and booking your cruise should be an enjoyable and exciting time! Happy cruise countdown and thank you from all the Broadway Travel Team.
Service Quick and efficisnt
Immediately answered the phone. Travel deals were well explained and felt reassured that everything had been as I asked
30 de setembro de 2026
Resposta da Broadway Travel
This is wonderful to hear, thank you Graham, we are very appreciative of your review and custom. Please reach out to our team should you have any queries and happy holiday countdown - Team Broadway Travel.
Booking process very smooth concise and…
Booking process very smooth concise and extremely helpful representative vassell who booked our holiday
29 de setembro de 2026
Resposta da Broadway Travel
Stuart, thank you for taking the time to leave your review and kind words for Wavell. We are very proud of our service and appreciate your feedback. Have a lovely holiday and thank you for choosing Broadway Travel.
First time using Broadway Travel
First time using Broadway Travel. Great deal on our holiday and we especially appreciated the upgrade to our room at the hotel, which was amazing. Easy to book online. Would recommend and use again for future holidays.
22 de setembro de 2026
Avaliação não solicitada
Resposta da Broadway Travel
Welcome Helen and thank you for choosing Broadway Travel. We are so pleased that you found our new website easy to use and please remember to reach out should you have any queries. Happy holiday countdown!
Summer 2027 cruise
It’s the second cruise we’ve booked with Broadway travel and there help and expertise has just been wonderful. Booking has been so easy. Nothing has been too much trouble and Kelly had lots of advice and recommendations as she has previously been on this ship. Thank you for all of your help Kelly 😀. Would highly recommend.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Broadway Travel
Welcome back Dionne, it is wonderful to see you again! Kelly is overjoyed with your kind words and we agree that she is simply amazing. Have the best time onboard and thank you again from all the Broadway Travel Team.
I spoke to Wavell who was both…
I spoke to Wavell who was both professional and helpful. He was really patient and informative. I felt confident in his advice, he was able to advise me of all the different options available to me. I will be happy to contact him again if I am considering a holiday.
29 de setembro de 2026
Resposta da Broadway Travel
WOW Julie this is fabulous feedback for Wavell, who will be delighted that his service meant so much to you! Please remember that we are here to help should you have any further queries and happy holiday countdown - Team Broadway Travel.
Easy to book and very reasonably priced.
Easy to book and very reasonably priced.
22 de setembro de 2026
Resposta da Broadway Travel
Exactly what we like to hear Hilary! Thank you for choosing Broadway Travel and happy holiday countdown!
Steven was great
Steven was great. Contacted him on a weeks notice to book a holiday. Went out of his way to contact the hotel after the room disappeared.
22 de setembro de 2026
Resposta da Broadway Travel
James, we agree Steven is great and we are thrilled that you were so happy with his service. Happy holidays and thank you for choosing Broadway Travel.
Excellent service provided by Alan.
22 de setembro de 2026
Resposta da Broadway Travel
Thank you so much Guruchand, we are very appreciative of your 5* review and kind words for Alan. Please do not hesitate to reach out should you have any queries and happy holidays - Team Broadway Travel.
The staff were very helpful and nothing…
The staff were very helpful and nothing was too much trouble.
They looked at different options until they found one to suit.
28 de setembro de 2026
Resposta da Broadway Travel
Linda, thank you so much! We agree the team are simply the best and we are so proud of the service that they deliver to every single customer. Have a fabulous time onboard and thank you for choosing Broadway Travel.
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