Evie was very professional friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package. She helped my wife with cruise selection & a... Ver mais
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Veja o que dizem as avaliações
Having seen our trip advertised on Travel Zoo we made 2 calls direct to Broadway. The first was just for information, the 2nd the following day to make the booking with Alan who was helpful and effic... Ver mais
A empresa respondeu
Danielle sorted out all new flights for all 13 people in our travel party for my wife’s birthday trip to Corfu next year after our lovely friends at Ryan Air decided to change the times of the fli... Ver mais
A empresa respondeu
Excellent service, nothing was too much trouble. I asked multiple questions before booking my holiday, I always had a response within minutes, my questions were all answered in such a friendly, reass... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Broadway Travel
Escrito pela empresa
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Informações de contato
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Reino Unido
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very responsive on messages
Very responsive on messages, got a great price and confirmed what we wanted/ needed and found all the people I dealt with helpful. I have booked before with broadway
28 de agosto de 2026
Resposta da Broadway Travel
Thank you for taking the time to leave your 5* review and for choosing Broadway Travel to book your cruise, we are so appreciative of your custom and your kind words for Aeysha. Please remember that we are here to help should you have any further queries - Team Broadway Travel.
Excellent service,very friendly and…
Excellent service,very friendly and helpful booking my cruise was made so easy by Gemma
28 de agosto de 2026
Avaliação não solicitada
Resposta da Broadway Travel
Exactly what Gemma does so well! Happy cruise countdown and thank you for your fabulous 5* review - Team Broadway Travel.
helpful and professional
I have booked many holidays with Broadway travel and never been disappointed
25 de agosto de 2026
Resposta da Broadway Travel
Fabulous to see you again Michael. We are so appreciative of your loyalty and your wonderful feedback. Have a great holiday - Team Broadway Travel.
Very helpful and tolerant of difficulty…
Very helpful and tolerant of difficulty I had in processing online payment, held on to phone for considerable time and folowed up with help.Answered all my queries with patience and humour, pleasant tod eal with.
26 de agosto de 2026
Resposta da Broadway Travel
Richard, thank you for taking the time to leave your 5* review and wonderful feedback for Wavell. We are so pleased that despite the issues experienced, he was able to ease any issues with his superb expertise and personality. Please do not hesitate to reach out again should you have any further queries and we hope you have a fabulous holiday - Team Broadway Travel.
Excellent customer service
Excellent customer service, Laura the agent that we dealt with was most polite,pleasant and extremely knowledgeable
26 de agosto de 2026
Resposta da Broadway Travel
Welcome onboard Peter and thank you for your review. Laura is a fabulous human and will be over the moon with your kind words, as are we! Happy cruising and thank you from all the Broadway Travel Team.
A very helpful travel agent
I thought the travel agent, Wavell, was brilliant. I phoned early morning, told him what sort of holiday I wanted and he sorted everything out straight away. He offered exactly what I wanted, and I had all the travel documents, vouchers and flight boarding passses by the evening. He couldn't have been more helpful and efficient.
26 de agosto de 2026
Resposta da Broadway Travel
WOW Derek, what a fabulous review and kind words for Wavell, who we agree is brilliant! We are super proud of the service that we offer and its made our day to read your feedback! Have a wonderful holiday and thank you for choosing Broadway Travel.
GOOD PRICES
Even though i have never heard of Broadway Travel your prices were good and booking was straightforward.
25 de agosto de 2026
Resposta da Broadway Travel
Welcome and thank you for booking with Broadway Travel. Having been in business for over 75 years, you are in safe hands! Please do not hesitate to reach out to our friendly team should you have any queries and happy holiday countdown!
Excellent service
We booked a holiday to Ischia for next June with Philip who provided excellent service, advice and help. We were able to choose our preferred departure airport and everything was fully explained. Would recommend Broadway Travel and will certainly use them again,
24 de agosto de 2026
Resposta da Broadway Travel
Ann, thank you for taking the time to leave your wonderful review and kind words for Phillip, who will be delighted that his service had such a positive impact on your booking experience. Have a wonderful holiday in beautiful Ischia - Team Broadway Travel.
Great service and support from Wavell…
Great service and support from Wavell today...looking forward to the holiday now 😊
24 de agosto de 2026
Resposta da Broadway Travel
Wavell is delighted with your review Michael, thank you! Please remember that we are here should you have any queries and happy holiday countdown - Team Broadway Travel.
Great experience with Broadway Travel…
Great experience with Broadway Travel booking our next cruise and stay from Miami. Our sales advisor Rob was very knowledgeable, professional, and friendly making the whole process seamless. Thank you Rob
23 de agosto de 2026
Resposta da Broadway Travel
Thank you Angela, we are so appreciative of your fabulous review and kind words for Rob, who is over the moon! We all hope you have a wonderful cruise and thank you for choosing Broadway Travel.
A very good communication with Iantha
A very good communication with Iantha. We are very experienced travellers and that was understood to get the best booking experience.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Broadway Travel
Absolutely perfect John! We are thrilled that as an experienced traveller you were so happy with Iantha's service. Have a fabulous holiday and thank you for choosing Broadway Travel.
Helpful, friendly, determined
Kelly was helpful from the get go, emailing suggestions and patiently offering alternatives when the ones she initially found didn’t work. When we hit a snag she assured me she would sort it and she did. The booking and payment process itself was easy and quick. Brilliant service and very friendly and empathetic all the way. We’ve got a while to go before the actual
Holiday but with how it has been so far I am very confident.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Broadway Travel
What a fabulous review for Kelly and amazing feedback. We agree that Kelly is a superb human and goes above and beyond at all times and it is so lovely to know how much it was appreciated. Happy holiday countdown and thank you from all the Broadway Travel team.
Resposta da Broadway Travel
Perfect Bak, thank you so much and thank you for choosing Broadway Travel.
Helpful Agent, less informative emails
Broadway rep Sandra Davies was very helpful and professional. I appreciated her direct dealing and not pushing me to accept add ons that were unsuitable. The main drawback was s the lack of full information in confirmation emails. Eg airline booking ref - which is also not shown on Manage my Booking.
21 de agosto de 2026
Resposta da Broadway Travel
Thank you for your review Mrs Hunt and for choosing Broadway Travel. Sandra will be thrilled with your feedback. With regards to your full details, we can confirm that your ATOL certificate was emailed to you on 21 August at 20:39 which fully details your booking and page 3 confirms your airline booking reference. You can also log onto Manage My Booking and view all your details. If you are experiencing any difficulties with this, please do not hesitate to reach our to our Customer Support team who will be happy to help you further - Team Broadway Travel.
Resposta da Broadway Travel
Wonderful John, great to see you back! happy holiday countdown - Team Broadway Travel.
Both Natalie and Kelly were really…
Both Natalie and Kelly were really quick to assist with my enquiries and the many, many questions I had before booking. I have booked all my cruises via Broadway and always recommend and refer other passengers to you guys when I'm cruising.
Brilliant service as always from start to finish x
22 de agosto de 2026
Resposta da Broadway Travel
Christopher this is simply fabulous, we agree that the team are simply the best and will ensure both Natalie and Kelly see your kind words. It really does make their day. We hope you have a wonderful time onboard and thank you from the whole team!
Great service by Fred
Great service by Fred , always polite and accommodating and finds you exactly what you want
22 de agosto de 2026
Resposta da Broadway Travel
Thank you Judith, we will make sure that Fred sees your very kind words. Happy holiday countdown - Team Broadway Travel.
Really helpful good communicaation and…
Really helpful good communicaation and very promt reaponses to enquiries
21 de agosto de 2026
Resposta da Broadway Travel
Exactly what we like to hear Carol, thank you for choosing Broadway Travel and happy holidays!
Sandra was great
Sandra was great. Very helpful and upgraded us to a superior room. Everything went smoothly. Now we're just waiting for our flight tickets to be emailed and to fly up and away!
20 de agosto de 2026
Resposta da Broadway Travel
Lana, thank you so much, we are so grateful for your custom and for your kind words for Sandra, who we agree is fabulous! Have a wonderful holiday - Team Broadway Travel.
Kelly was really helpful polite…
Kelly was really helpful polite friendly person She explained everything to me throughly She went above and beyond to help me 😊
21 de agosto de 2026
Resposta da Broadway Travel
This is exactly what Kelly does best, Lynne. She really does her best for all her clients and is over the moon with your feedback. Have a fabulous time onboard and thank you for choosing Broadway Travel.
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