Bru Mate Avaliações 783

I can give no review on the product because I never received it .. the customer service is TERRIBLE no response at all other than a automated sorry we can help you right now

If I could give this company less than one star, I would do that immediately. Terrible service, emails go responded to for days/weeks. It took almost a month to even get my original order; upon receiving it one of the caps malfunctioned within ONE day - to this day, over 6 weeks later I do not have a functioning cap for my water bottle. No other way to connect with them other than email and even then, it is an extremely long time before a reply is received.

I didn’t receive my cooler ($400). I tried contacting them through Social media and their “contact support” (only e-mail). However, I didn’t receive any non-generic response with no solution but to CONTINUE waiting. I asked to cancel the order…ignored. One thing they did promptly though was charging me. This is one of these new typical companies that rely on social media and influencers lying and promoting them…. just junk with a fake brand.

I ended up contacting my bank.

I would not recommend this product “ROTERA 65 oz” because the cap has a defect. I’ve already gotten multiple cap replacements and the same thing keeps happening over and over again. The price is pretty high so I expect a good quality product, not one that keeps breaking on me. Every time I’ve gotten a replacement cap I have to wait a long time for the new one to ship so I haven’t even been able to use the bottle much. The first time I reached out to them they offered a replacement cap, I was still on time to return it then but o chose to give it another try, only for the same issue to happen again. Now my return window is closed and I’m stuck with a product that does not work and I lost the money I paid for it. I’ve tried to reach out to them multiple times and I don’t get an appropriate answer.

I have several Brumaire mate toody, tumblers and hopsulators. I am very unhappy with the walnut toddy. The design is peeling off on the handle and sides.

Ordered the 55 qt cooler as an anniversary gift for my husband. As soon as I clicked purchased, I remembered we get a discount through govx. So I ordered through them and tried to cancel my original order since it had been less than 24 hours from when I initially ordered. (I ordered on a Sunday evening and had to wait till Monday to hear back). They replied and said it was too late to cancel and I’d have to wait till I received the cooler and then I’d be responsible to return it - at my expense. The cooler has not even shipped out yet and there’s no way to cancel the order???? Awful customer service. I will reject both deliveries and dispute the charges now.

The Brumate cooler spout is IMPOSSIBLE to get back together after cleaning. It took 45 minutes and two men to thread it properly and tight enough to get the spout working again. It shouldn’t be that hard! The threads have 1mm to be aligned correctly. There needs to be more thread room to make it easier to put back together. For the price paid, I definitely wouldn’t buy again nor recommend to friends.

Ok so their shipping is very pricey and takes way too long at least for a Canadian order. Then, on top of that they offered a "Mystery gift" supposedly worth between 25 and 40 dollars US. So since their shipping is expensive I opted in. They sent me a clearance item selling for 17.50!! Not even close to the value they advertise and what's worse.is it was a horrible color no one would want and surely the reason it was on clearance. I reached out. It took them too long to answer and I got the "too bad so sad" and they reinforced that mytery items sales are final and non-returnable and no exchange..Not even if I paid postage. DO NOT REWARD THESE JERKS WITH YOUR BISINESS!!! Buy cheaper and better elsewhere!!!

I bought the 55 gallon cooler . The main reason I liked the tank in it for drinks. The spicket leaks and I cannot find any way to contact BruMate other than the website with no official form or phone number. They claim returns and warranty is easy but it’s truly not . Feels like a scam and these items are not cheap . I sent email but still waiting to hear back. They ask for information they never gave me also so buyer beware !!!

Great looking travel mug. The lid works well and has not leaked . I've owned the mug for 6 months. Paper thin metal. Once you drop your mug for the first time it will never be the same again. My mug is extra tippy from accidental drops. Should have made them with a higher quality metal.

Inside coating started peeling. Call customer service and they told me that due to their limited warranty they could do nothing. Their website says lifetime warranty, for what! No one could explain. Last brúmate product I will spend my money on. I have cheaper products that the coating has not peeled off.

Was very exited for my mug, but when i got it. It broke within 1 day. They are very poor quality. Wouldn’t recommend. They feel off. Very cheap material.

tolliekop. this company gives people cancer

Paint peeling off despite following customer care. Explained we purchased three and only one was deemed faulty. Gave us a $20 credit to buy another one. Ummmmm, no, I'll waive my $20 and leave you an honest review to warn others. Much cheaper ones out on the market which do exactly the same thing, don't peel and so what, not branded. Don't buy from these thieves.

legit joke of a company and the CEO is a lunatic , stay away from this awful company and their very cheap products

Four issues: 1. I don't think it keeps coffee hot that long. Maybe an hour. 2. Where your lips go it isn't natural causing a potential drip if not paying attention. The plastic turn grip pieces are in the way 3. It's hard to get the lid in the right place to have the opening in the right place. 4. For the money, I'll look for something more suitable. Not that many color options either...

I ordered this to use on my school bus run I have the toddy xl for coffee in the am and the hydration bottle for water in the pm they do wonderfully coffee stays hot for about 3 hours and warm the other 2 hours never cold all morning ,the bottle has ice in it allday I refill it 3 times with water during the day and ice is still there at night when I dump it. I have yeti cups and brumate works much better all around the reason for 3 stars is the paint around the lids on both items started chipping with 2 or 3 days and the black piece on the cup completely broke off the cup on day 3 absolutely disappointed to pay this much and it brake so soon yes I could order a new lid but a cup with this price shouldn't brake or chip in a weeks time sadly I was so impressed I order gifts after receiving mine and I do believe I'll send them back when I get them.

I was super excited to order the new sandstone collection! When I placed my order the day after it released 10/28/2022, I thought all was good. Wrong, about 9 days after placing my order 11/5/22 and them taking my money it still said unfulfilled when I looked it up. So I emailed them on 11/5/22 and asked when I would expect my order to ship. I was emailed back the next day 11/6/22 that all my items were in stock and should ship in 48hours. So I waited the 48 hours and nothing, still said unfulfilled. So I contact them again today 11/9/22 to be told the items were sold out. Just a sorry and here’s 10$ off your next order, really? Like I’ll ever order from them again? Not likely. The sad part is that I ordered this because it was an influencer I really liked collection and I watched all of the PR package being delivered for free while paying customers were charged and received nothing. I don’t EVER post bad reviews like this but I feel I’m not the only one who has experienced this. Very sad.

Best ever! I love my BRUMATES.
A bit obsessed 😂
I carry one every where I go. I am retired live on lake and all my friends love them too. No spill and cold BEER OR COCKTAILS for all! They hold water too. Lol

The product is great but the company it’s self is trash. I have purchased a lid multiple times and every time get a email that they can’t ship the item do to out of stock but they sure can take my money. The company is FAIL. Hopefully soon they bankrupt and the CEO gets cancer. 🤞🏼 I would not recommend one of these cups due to the company is not ran correctly. They are definitely hiring meth heads or pill poppers for employees. To save yourself time and patience I would look into hydro flask or even a generic wal mart brand then to challenge your life with trying to get with this company to fulfill an order for you. They FAIL horrible. I wish they had negative star review because they sure would get multiple negative stars like I have got negative multiple lids. 🖕🏻brumate