Bru Mate Avaliações 783

Buyer beware… product may be good but the shipping service that is company uses is a disaster. UPS innovations, think twice try to purchase from another vendor.

I love the fact that they have screw on lids!! I have used other brands in the past and have spilled drink everywhere when they tip over. My sister and I went on a trip two weeks ago and I was trying to get all my stuff out of the car, in my arms and put my Brumate on top and it immediately tipped over. I gasped bc I just knew I was going to be soaked but nope, not a drop!! On the other hand, the lid is almost impossible to unscrew at times and the paint is chipping.. ☹️

Love the colors, the spill proof lid....BUT my only complaint is my coffee does not stay warm...at all. I hope they can work on that.

The lid does not fit . The mouth part you drink from does not fit in the right spot…. Just received it and if I don’t get satisfaction I will be returning it…Please reply

They have some of the NICEST and BEST customer service ever! I gotta give a shout out to the agents on their team that helped me. Amanda and Claire, y'all are great! Their drinkware is gonna be great! I'm excited to receive it. I recommend this company, and I definitely plan on buying from them again.

-Miriam Persad

Paint peeling off despite following customer care. Explained we purchased three and only one was deemed faulty. Gave us a $20 credit to buy another one. Ummmmm, no, I'll waive my $20 and leave you an honest review to warn others. Much cheaper ones out on the market which do exactly the same thing, don't peel and so what, not branded. Don't buy from these thieves.

Pretty upset now, ordered my cooler on "sale" as a "new product" payed $50 instead of the 400, it's was advertised as only being available to the first 200 customers.

Well I jumped, it's been 2 weeks now, and no email, no call, no tracking #, but I did something right, because the company did make a nice withdrawal of $50 from my bank.

We will see if we ever get a cooler....so annoyed.

Great quality BUT the opening where you drink from doesn't line up right when you pick it up by the handle. Try holding it by the handle and the opening doesn't line up, it's twisted. I bought this because of the handle (bad arthritis) and I have a hard time holding coolers without handle. Beautiful product, not user friendly.

Got a brumate cup approximately 3 months ago. The cup was washed according to the recommendations and the cup is peeling it’s paint. Apparently this is not covered and is the consumers issue. Poor quality and poor customer service. Will never buy or recommend

Incredible quality has already been established by others. The surprise was the phenomenal service by their customer service team. I lost the screw-in top to my Brümate - a few emails later and they shipped me a replacement. My matte black colour was out of stock so they (Erica) sent me a grey one instead…. At no cost to me! Above and beyond customer service. Very impressed!!
Thank you Brümate!
Mark

Ordered a few weeks ago, and paid for the extra parcel protection. Package is officially lost, says delivery was attempted by laser ship at 9pm when no delivery was ever attempted. Lasership is known to steal packages so I was glad I paid for the extra protection. But even with paying for the protection the company refuses to do anything. So now I’m out my money and cup. Buyer beware!

I ordered a Hopsulator slim! It has been 12 days and i still have not received it! Yet they are saying it’s not their fault! It’s basically mine because I didn’t purchase parcel protection! Like wth! Why spend more money! This was suppose to be a Father’s Day gift! And we’re going on 12 days of no product yet!!!

Sh!t is ass, website is slow af. The bottle is even worse and I ain’t even get it yet.

I bought the wine cooler and the XL Toddy. The wine cooler is nice BUT the XL TODDY is terrible!!! I would fill it and then after I finished drinking my tea/coffee... I could not open it it always would be stuck. I tried everything! It was a big disappointment! I spent almost $100 for both items and when contacting support they told me to just stick it in the freezer which did not work!! terrible product and customer service. If you are to buy something stick with YETI.

I bought an imperial pint product to use in my car. The lid is impossible to open with one hand, so I'd need to leave the lid open in the car. Defeats the purpose of the insulated mug. When I got it, I filled it with boiling water and after four hours (this is how long it's supposed to keep beverages hot), the water was cold. Not warm - cold. Useless. I sent it back immediately.

This company is a scam!
I ordered an item and never received it. They immediately charged my CC and said the item was delivered to a locker.
Never heard of such a thing.
They now are giving me the run around and did not even contact their delivery carrier to find out what happened to my order. I am filing a complaint with the BBB and considering contacting my attorney due to their pathetic behavior. Save your money and steer clear of this scammer!

I was excited to get a Brumate for my birthday but within two months of receiving it the paint all started chipping off. I contacted them and all they could do was give me $10
off on my next order. Why would I order anything else when my paint is chipping off. Also, what cup company only has a one month warranty on it!?!?

Brumate is running a Black Friday promo where they state you’ll receive an extra 10% off by signing up for text notifications so they can market you. When you give them your cell number for text marketing they do not provide the additional discount. When contacted, they claim the texts are simply so you don’t miss the deals. Deceptive and fraudulent marketing. Beware.

I recently purchased two of the Gold Leopard Toddies but meant to purchase one of those and one of the Imperial Pints. Both were $29.99. I am not sure what happened that day, but when I received the order, I was surprised. I contacted customer service. I wasn’t ugly I just said I thought I had ordered one of each. The guy was Rude. He wanted to argue, but I didn’t go there. When I read that they have the best CS, I surely wasn’t treated that way. I just asked to please tell me how to return one of the toddies, and I would order the Pint. He sent over the instructions to me with no other help. When I went online to do the return, there was a note that said “this item is not returnable”. Why didn’t he tell me I couldn’t return it? He was looking at the order. I had contacted them within an hour after receiving the wrong order. I cannot imagine why it was not returnable. Long story short, “Beware”. The mug is nice, but I didn’t need two and still don’t know why I have two!

Black camo fail INDEED!! No camo anywhere on this cup! Will never order from your company again 🤬