I booked my ticket on 11/6/26 around 11pm and it was showing only booking no , no confirmation ticket or no pnr no also.. after multiple time I called customer care there response also not much ... At... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
budget air saved me some money rather than booking directly at airline website - especially for international travel in less than a month. Everything worked great - the ticket confirmation, the paymen... Ver mais
A empresa respondeu
In call they claim it’s mentioned visa requirement for Oman muscat but initially booking there is no such information this is displayed after payment once issued the ticket It’s also one kind of... Ver mais
A empresa respondeu
It's really pocket friendly and cost of flights are cheaper than other websites. No need to check for any cashback offers and credit card offers. Overall it's a Good experience
A empresa respondeu
Detalhes da empresa
- Agência de Passagens Aéreas
- Locadora de Carros
- Site de busca de vôos
- Agência de Viagens
- Agregador de viagens
Escrito pela empresa
Budgetair.in is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Informações de contato
3,5
Bom
4 mil avaliações
Pede aos clientes que avaliem
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Resposta da BudgetAir.in
Thanks, we appreciate your review!
Very high cancellation charges and poor handling of cancellations
I had a very disappointing experience with BudgetAir. Their cancellation and change charges are extremely high, making it feel as though customers are heavily penalized for even a simple booking mistake. I requested cancellation within about 1 hour, but they still deducted 20–30% of the ticket value. In my case over $300.
Customer service appears to be available, but the agents did not seem to have clear information or control over the booking. Even after BudgetAir told me that the cancellation and refund had been processed, the cancellation did not immediately reach the airline, and the airline continued to show the tickets as confirmed.
Because of this delay, I had to contact the airline directly and consider filing a complaint under Indian DGCA rules. Customers should be very careful before booking, especially if there is any possibility of needing to make a change or cancel.
My advice is to use BudgetAir only to find a suitable route, then purchase the ticket directly from the airline. This may make changes, cancellations, and refunds much easier to handle.
11 de julho de 2026
Resposta da BudgetAir.in
Hello Rajat,
Thank you for sharing this feedback. Hearing about this experience helps improve the service.
It is completely understandable that waiting for a refund and seeing conflicting information on the airline's side causes concern. While BudgetAir processes cancellations and refunds on this end as quickly as possible, airlines often take additional time to update their systems and release the funds.
An email will be sent to you shortly to look into the exact status of the booking and ensure everything is correctly finalized.
Kind regards,
Mark | Customer Service
BudgetAir.
Dear BudgetAir Support,
Dear BudgetAir Support,
I requested a name correction for two passengers, but the names have still not been corrected. It has been several days, and I have not received any update.
Kindly process the name correction as soon as possible and let me know the status.
Thank you.
Best regards,
Mohd wasif
4 de julho de 2026
Resposta da BudgetAir.in
Hello Mohd wasif,
Thank you for reaching out and sharing what happened.
The delay with the name correction for the two passengers is clear, and the lack of updates is certainly not the experience intended for you.
The correction requires a manual review to ensure it aligns with the airline's specific policies. The case is now being looked into directly to get this sorted out.
An update will be sent to your email address as soon as the changes are processed.
Kind regards,
Mark | Customer Service
BudgetAir.
Resposta da BudgetAir.in
Hello Rishabh,
Thank you for sharing this feedback. Hearing that there is a feeling of fraud and a lack of support is taken very seriously.
Assistance should always be readily available when managing a booking. An investigation into the status of this booking and what occurred with the support channels is already underway.
An email with further updates and next steps will be sent shortly to resolve this matter directly.
Kind regards,
Mark | Customer Service
BudgetAir.
Very good experiance
Very good experiance. Proper food and assistant given in flight
30 de junho de 2026
Resposta da BudgetAir.in
We're so happy to hear you had such a positive experience with us! We're delighted that you enjoyed the food and found our in-flight assistance helpful.
Got a good deal
4 de julho de 2026
Resposta da BudgetAir.in
We're delighted to hear that you found a good deal with us. We appreciate your positive feedback!
Great Experience !!! Truly Budgeted
Truly Budgeted compare to all other websites. Till checkout payment no extra charges opted until you require extra addons.
Easy navigation till getting the tickets.
Great!!
11 de julho de 2026
Resposta da BudgetAir.in
We're so glad to hear you found our pricing competitive and our navigation easy! We truly appreciate your positive feedback and are happy we could provide a great experience.
Resposta da BudgetAir.in
We are so glad to hear you had a very good experience with us. We truly appreciate your positive feedback!
My flight have been cancelled and I am…
My flight have been cancelled and I am unable to reach you people
11 de julho de 2026
Resposta da BudgetAir.in
Hello Pulkit,
Thank you for reaching out. Hearing about a cancelled flight is always stressful, especially when trying to get in touch.
The system shows that the cancellation has been processed successfully, and the refund request was submitted via the online self-service tool. There is no need to worry, as the refund is currently on its way.
An email with the updated refund status and further details will be sent shortly.
Kind regards,
Mark | Customer Service
BudgetAir.
Very Bad......
4 de julho de 2026
Resposta da BudgetAir.in
Hello Sanjeet,
Thank you for sharing this feedback. It is clear that the experience did not meet expectations, and it is important to get this sorted out.
An email has just been sent to request more details about what went wrong with the booking process or the airline. Please reply directly to that email so the matter can be investigated and resolved as quickly as possible.
Kind regards,
Mark | Customer Service
BudgetAir.
Resposta da BudgetAir.in
Hello Anjana,
Thank you for sharing this comment. It is important to have smooth support when you need it, and it is regrettable that this was not your experience.
The goal is to ensure that you are fully heard and helped. An email will be sent to you shortly to gather more details about the situation and find an appropriate solution.
Kind regards,
Mark | Customer Service
BudgetAir.
Resposta da BudgetAir.in
We appreciate your kind 5 star review!
Resposta da BudgetAir.in
Have a great trip and hope to see you back
Resposta da BudgetAir.in
We're so happy to hear that you found our product to have a great price and a simple interface. Thank you for your positive feedback!
Easy user interface the booking process…
Easy user interface the booking process and the payment
3 de julho de 2026
Resposta da BudgetAir.in
We're so happy to hear you found our booking and payment process easy to use! We appreciate your positive feedback.
Flight VJ843 was rescheduled at 3:30pm…
Flight VJ843 was rescheduled at 3:30pm on 10th July 2026 than regular 7:00pm departure. BUDGEAIR team did not inform me by email. Therefore, I missed my flight due to your negleance!
I need my payment refund for VJ843 (10 July 2026) and VJ1805 (11 July 2026)!
22 de abril de 2026
Resposta da BudgetAir.in
Hello Jignesh,
Thank you for sharing this feedback. Missing a flight due to an unexpected schedule change is a very stressful experience, and it is completely understandable that this situation caused a lot of distress.
The airline changed the schedule within 24 hours of the departure time, which created a very tight window for communication. Rest assured that the booking is being reviewed closely, and contact will be made with the airline regarding the refund request for both flights.
An update will be sent directly via a separate email as soon as there is more information from the airline.
Kind regards,
Mark | Customer Service
BudgetAir.
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