Busby & Fox Avaliações 

33
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I bought a pair of orange linen trousers, within a few wears the drawstring had frayed through and every time the trousers are washed they leach dye and ruin whatever else is in the machine with them.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The first time I have used this company. Fast and efficient service and the clothes come beautifully packaged. Bought a lovely short sleeved linen shirt, which I am hoping in future seasons the compan... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Discovered the Busby & Fox Cardiff shop by chance and had such an enjoyable shopping experience l felt compelled to write a review! The staff were friendly and welcoming and on a very hot afternoon, m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I absolutely adore this brand. So many lovely clothes, lots to choose from and I just love how everything is displayed and coordinates. I’ve developed a Busby and Fox habit having discovered their M... Ver mais

4,1

Muito Bom

O TrustScore é 4 de um total de 5

33 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,1

Todas as avaliações

(33)

13 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great little shop.

Easy order. Quick delivery. Great item and item discounted.

1 de maio de 2025
logotipo da Busby & Fox

Resposta da Busby & Fox

Thank you for your feedback. We’re delighted to hear the ordering process was smooth, delivery was quick, and that you’re happy with your item – especially with the added bonus of a discount.

Sam
Busby & Fox Customer Care

Avaliado com 5 de um total de 5 estrelas

Constant smile may occur after a purchase from these people

I order online as I'm miles away from any store which may not be a bad thing as I spend enough without their amazing in store products knowledge and lovely staff.
I ring a store for help or email for advice and always get the help I need .
I've been in the Truro store twice last year while on holiday and will be back later this year .
Their clothes and accessories are what I've been looking for for years and should come with a warning that will cause a huge smile on your face that just won't go away 😻
Sorry this is lengthy but Busby And Fox you are AMAZING XXX

30 de maio de 2025
logotipo da Busby & Fox

Resposta da Busby & Fox

Thank you so much for your lovely review – it truly made our day. We’re so pleased to hear that you’ve had such positive experiences both online and in store, and it’s wonderful to know our team has been able to help whenever you’ve needed advice or support.

We’re delighted that you’ve found pieces that bring such joy (we absolutely love the idea of a smile warning label), and we can’t wait to welcome you back to Truro later this year.

Thank you again for your kind words and ongoing support.

Kind regards,
Sam
Busby & Fox Customer Care

Avaliado com 5 de um total de 5 estrelas

Glad to have found you Busby & Fox

This was my first order with Busby & Fox and it was a pleasurable experience. Prompt delivery, beautifully packaged items, the quality & design of clothing just as expected. The printed blouse & scarf true to size- I’m a size 16- and just gorgeous. My only disappointment was the sizing of the beaded fish bracelet, which regretfully I had to send back as the link chain was far too short to fasten which would cause me hesitation to order jewelry again. Please review & address this Busby & Fox, because an extra inch of links would have made all the difference. Regardless I will definitely be a returning customer.

26 de maio de 2025
logotipo da Busby & Fox

Resposta da Busby & Fox

Thank you so much for your kind words — we’re delighted to hear about your experience with our online store. It’s lovely to know the blouse and scarf were just right, and we’re so pleased you appreciated the packaging and prompt delivery too.

We’re sorry to hear the bracelet didn’t work out for you. Your feedback on the sizing is incredibly helpful, and we’ll certainly pass this on to our design team for review — small details like this can make all the difference to improving our collection moving forward.

We can't wait to welcome you back online or in-store.

Kind regards,
Sam
Busby & Fox Customer Care

Avaliado com 5 de um total de 5 estrelas

Lovely trousers and a good fit

Lovely trousers and a good fit - very comfortable and can be dressed up or down .

3 de junho de 2025
logotipo da Busby & Fox

Resposta da Busby & Fox

Thank you so much for your lovely feedback — we’re so pleased to hear you’re happy with the fit and comfort of the trousers. Versatility is something we really value in our pieces, so it’s wonderful to know you’re finding them easy to style.

Kind regards,
Sam
Busby & Fox Customer Care

Avaliado com 1 de um total de 5 estrelas

Such poor quality - style over substance

I feel so frustrated with this store. The styles and colours are lovely. The shops are stylish and well presented. It should be my favourite store but the quality is just dire.I keep going in and hoping things have changed and quality has improved. They haven’t.

The composition and cut of the fabrics is awful and has markedly deteriorated since they stopped stocking brands. To charge well over £100 for a piece of shapeless largely acrylic knitwear is an utter rip off. Nothing is lined, hemmed properly or of any reasonable quality.

It’s Thai market stall goods at Copenhagen prices and someone is reaping a huge mark up from this stuff. I’d far rather buy quality cashmere, silk and linen secondhand.

1 de março de 2025
Avaliação não solicitada
logotipo da Busby & Fox

Resposta da Busby & Fox

Thank you for sharing your thoughts with us — we’re sorry to hear how disappointed you’ve been, especially as it sounds like our stores and style really resonate with you.

Quality is something we pride ourselves on so we take your comments very seriously. It's this kind of insight that helps us continue to improve, so I'll ensure your feedback is shared with the team.

If you’re ever open to it, we’d love to welcome you in-store for a personal styling session. It’s a great way for us to show you more about our fabrics, design process and the thinking behind our pieces — and hopefully help you find something that feels right for you.

Thanks again for taking the time to let us know your thoughts.

Kind regards,
Sam
Busby & Fox Customer Care

Avaliado com 2 de um total de 5 estrelas

The return procedure is painful

The return procedure is painful. Unable to talk with anyone no phone number available to customers also they have to approve a return !! Well I suppose there's a first time for anything

21 de fevereiro de 2025
Avaliação não solicitada
logotipo da Busby & Fox

Resposta da Busby & Fox

Thank you for taking the time to share your feedback with us — we’re very sorry to hear about your experience with our returns process.

We completely understand how frustrating it can be when things feel unnecessarily complicated, and we’re sorry we didn’t meet your expectations on this occasion. We’re taking your comments on board and would like to reassure you that we're actively looking at ways to make the return process clearer and more convenient for our customers.

We’re a small team and always looking to improve, so your feedback is incredibly valuable to us — thank you again for bringing this to our attention.

Kind regards,
Sam
Busby & Fox Customer Care

Avaliado com 2 de um total de 5 estrelas

Poor quality fabric

I always think the clothes look so lovely hanging in the window or styled in photos on the website. But the quality of the fabrics is SO disappointing. Having avoided buying for a while, as a result, I thought I’d try again and bought a dress. It arrived terribly creased and was such poor quality, especially at the price point. And about a foot too long, to boot. It was sent straight back. Love the quirky jewellery tho.

29 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service in Kingsbridge…

Great customer service in Kingsbridge branch today. I had a lovely clutch bag with shoulder strap as a present and unfortunately the zip broke. I took it back and although they tried, there was no similar product in any of the branches. I was given a credit note. Very nice, professional service. Thank you.

15 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service

Stumbled across busby and fox in Totnes having seen a pair of shoes I liked in the window. We were greeted with two very helpful constructive happy members of staff, which is so refreshing. I had such a positive experience not only did I buy the shoes but two tops ! Then we came across the branch in Salcombe the next day and popped in and greeted by two members of staff with the same happy helpful attitude. I would recommend a visit especially if you need some advice x

2 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A lovely asset to Farnham town

Every time I walk into the Farnham store I'm greeted by the happiest retail assistants ever! I have really enjoyed shopping here in the last few months and absolutely love my new purchases. Definitely one of my favourite stores in town now - I will be back again after payday 😂

15 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Nonexistent customer service

Ordered 3 items 2 weeks ago. Kept 2 and returning one. No return label or address. You need to email them to get an approval for the return for 48 hours. Not easy but fair enough. Heard nothing one week on. Have chased 3 times to return it as going away this week. Shouldn’t be this hard. Needless to say will never use this retailer again!

10 de dezembro de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Poor quality metal ivy Christmas wreath

Ordered a metal ivy Christmas wreath. In the photos it looked as though it had a faded rusty/gold patina with a light sheen. When it arrived there was no sheen or gold patina - just rusty. It certainly didn't look like the photo. It's also very flimsy and poor quality for the price. I won't be purchasing anything from them again.

23 de novembro de 2023
Avaliação não solicitada

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