You as a company great. Well priced and very professional. I'll probably be using you to complete my project. However . Your delivery driver damaged 10 of the plaster boards upon delivery which... Ver mais
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Veja o que dizem as avaliações
Ordered two rolls of foiled roll insulation. My experience was spot on was dispatched in good time. no complaints
I recently purchased pipe insulation from Buy Insulation and am very pleased with my purchase. A great experience overall, and I’m happy to recommend this shop to anyone looking for insulation for the... Ver mais
Having been into places like B & Q , Wickes etc ,I originally thought that my project was going to be expensive.We had recently moved into a Dorma Bungalow in Cheshire , on checking in the loft sp... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Informações de contato
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, Reino Unido
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4,5
Excelente
310 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent quality product range.
5 de junho de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you! We're glad you’re pleased with the quality of our product range. Your feedback means a lot to us!
Best regards
Buy Insulation Customer Care Team
Resposta da Buy Insulation
Thank you! I'm glad you were satisfied with the service.
Best regards
Buy Insulation Customer Care Team
EXCELLENT COMPANY TO DEAL WITH
EXCELLENT COMPANY TO DEAL WITH, BRILLIANT PRODUCT, SERVICE AND DELIVERY
5 de junho de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you were happy with our product, service, and delivery. We truly appreciate your support!
Best regards
Buy Insulation Customer Care Team
8mm matting for home pt gym
Product was super heavy duty.
Superb for my gym
30 de maio de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thanks so much! Glad to hear it's working great for your gym. Appreciate the feedback!
Best regards
Buy Insulation Customer Care Team
Brilliant service from our initial…
Brilliant service from our initial enquiry to delivery - so good we are
Placing a further order Thank You
4 de junho de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for the kind words! We're thrilled to hear you were happy with the service from start to finish. We really appreciate your continued support and look forward to your next order!
Best regards
Buy Insulation Customer Care Team
Great Service.
30 de abril de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you! I'm glad you're happy with the service. If there's anything else you need or if you have a specific question or request, just let me know!
Easy to use website
Easy to use website, quick delivery at a reasonable price! Will be returning in the near future for sure!!
10 de maio de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our website and service. We look forward to having you back again soon!
Insulation knife
Thanks a lot, very good item, very perfect seller!!!
29 de maio de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you so much for your kind feedback! We're really glad you’re happy with the item and our service. Hope to see you again soon!
EASY TO FIND WHAT I NEEDED ON THE…
EASY TO FIND WHAT I NEEDED ON THE WEBSITE AND FAST DELIVERY AT A REALLY GOOD PRICE
9 de maio de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your great feedback! We're glad you found what you needed easily and that your order arrived quickly at a good price. We appreciate your support!
I haven't received my order
6 de maio de 2025
Resposta da Buy Insulation
We're really sorry to hear that you haven't received your order. Please send us your order number so we can look into this right away and resolve the issue for you. Thank you for your patience!
Resposta da Buy Insulation
Thank you for your feedback! We're glad to hear the insulation boards met your expectations and arrived on time. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
Excellent Insulation & Buying Experience
The insulation is rubberised and has self sealing tape - it is excellent and far better than the foam insulation. The price is also extremely competitive and delivery was very quick. Thoroughly recommend.
1 de abril de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you so much for your thoughtful review! We're delighted to hear that you're impressed with the rubberised insulation and self-sealing tape. It's great to know you found it superior to foam insulation and were pleased with our pricing and delivery. We truly appreciate your recommendation!
Best regards
Buy Insulation Customer Care Team
Rubbish complaints handling
Pipe insulation so tightly crammed in the box that the adhesive strip had stuck all the insulation together in to a useless mess. I emailed on the day with pictures and they have ignored me. They also don’t pick up the phone
10 de abril de 2025
Avaliação não solicitada
Resposta da Buy Insulation
We're very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide. Thank you for bringing it to our attention—we take feedback like this seriously.
Best regards
Buy Insulation Customer Care Team
Easy to use Website
Easy to use Website, very good price on products and quick delivery.
Will be using these guys for all of our Products going forward.
26 de março de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your kind words! We're delighted to hear you found our website easy to use, enjoyed our prices, and appreciated the quick delivery. We look forward to serving you again for all your future needs!
Best regards
Buy Insulation Customer Care Team
Fantastic service
Ordered on Wednesday and the insulation boards arrived on Thursday with free delivery. The driver helped with the unloading.
Fantastic sevice, thank you.
20 de março de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your kind words! We're thrilled to hear your order arrived so quickly and that our driver was able to assist with unloading. We truly appreciate your support
Best regards
Buy Insulation Customer Care Team
Ho0nest pricing and quick to despatch.
I was keen to purchase some insulation boards for a project I wanted to follow through. Buy Insulation came out as clear to see what I was buying without lots of hidden extras. A good price, and quick to despatch orders.
27 de março de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your great feedback! We're glad to hear you found the ordering process clear and straightforward. It's great to know our pricing and quick dispatch met your expectations. Best of luck with your project.
Best regards
Buy Insulation Customer Care Team
Ordered the product it arrived on time…
Ordered the product it arrived on time and was of good quality would recommend
14 de março de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your recommendation! We're happy to hear the product arrived on time and met your quality expectations. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
A mixed experience, mostly good
I had a mixed experience with Buy Insulation. I only required a small quantity of material. They were able to do this and their response to the order was speedy. One issue was that they actually delivered 100 times the order quantity. However, the driver was helpful and got agreement to cut off the quantity I had ordered.
18 de março de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for sharing your experience and for your patience with the delivery mix-up. We're glad our team responded quickly and that the driver was able to assist in resolving the issue. We appreciate your feedback and hope to provide an even smoother service next time!
Best regards
Buy Insulation Customer Care Team
Item never received!
Item was never received yet I am being requested to do a survey. Do not recommend.
25 de março de 2025
Resposta da Buy Insulation
Thank you for sharing your feedback, Dan.
We are very sorry to hear your order did not arrive. This is not the experience we want for any of our customers.
Please email us at sales@buyinsulation.co.uk with your order details and our team will look into this as a priority and help resolve it for you.
Kind regards,
Buy Insulation Customer Care team
Avoid at all costs
UPDATE
So after writing this review this morning the insulation finally arrived, almost a week later than shown on their website. So now I have insulation I no longer require as I had to seek an alternative. I stick by my original post in that communication with this company is diabolical. Had they replied when I contacted them originally, hopefully between us we could have resolved the situation and I wouldn't have had to write this poor review.
Original review.
Odered two bags of loose fill insulation from this company on 12 March 2025. No confirmation email received. No answer on telephone number displayed on their website, so left a message on the ee answering service, no response. Sent a message via their chat service, no response. Email sent and still no response. As I've now had to go elsewhere for my insulation, looks like I'll have no choice but to go back to my credit card company to get my money back.
Agree with others about multiple addresses and the address showing on my credit card appears to be a private house in Cheadle.
12 de março de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your honest feedback, Graham.
We are very sorry for the delay with your order and for the lack of communication you experienced. This is not the standard we aim for and we understand how frustrating it must have been to go elsewhere after waiting longer than expected.
We are currently working to improve both our response times and our order tracking process so that situations like this do not happen in future. If you still need any help or wish to discuss this matter, please email us at sales@buyinsulation.co.uk and our team will do everything possible to assist you.
Thank you again for bringing these issues to our attention.
Kind regards,
Buy Insulation Customer Care team
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