You as a company great. Well priced and very professional. I'll probably be using you to complete my project. However . Your delivery driver damaged 10 of the plaster boards upon delivery which... Ver mais
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Veja o que dizem as avaliações
Ordered two rolls of foiled roll insulation. My experience was spot on was dispatched in good time. no complaints
I recently purchased pipe insulation from Buy Insulation and am very pleased with my purchase. A great experience overall, and I’m happy to recommend this shop to anyone looking for insulation for the... Ver mais
Quality Starflex Loft Roll, easy to use, very well packaged and a fast delivery, great communication throughout from the initial ordering to the delivery day date and time. The Delivery/Courier was ab... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Informações de contato
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, Reino Unido
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4,5
Excelente
311 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avoid at all costs
UPDATE
So after writing this review this morning the insulation finally arrived, almost a week later than shown on their website. So now I have insulation I no longer require as I had to seek an alternative. I stick by my original post in that communication with this company is diabolical. Had they replied when I contacted them originally, hopefully between us we could have resolved the situation and I wouldn't have had to write this poor review.
Original review.
Odered two bags of loose fill insulation from this company on 12 March 2025. No confirmation email received. No answer on telephone number displayed on their website, so left a message on the ee answering service, no response. Sent a message via their chat service, no response. Email sent and still no response. As I've now had to go elsewhere for my insulation, looks like I'll have no choice but to go back to my credit card company to get my money back.
Agree with others about multiple addresses and the address showing on my credit card appears to be a private house in Cheadle.
12 de março de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your honest feedback, Graham.
We are very sorry for the delay with your order and for the lack of communication you experienced. This is not the standard we aim for and we understand how frustrating it must have been to go elsewhere after waiting longer than expected.
We are currently working to improve both our response times and our order tracking process so that situations like this do not happen in future. If you still need any help or wish to discuss this matter, please email us at sales@buyinsulation.co.uk and our team will do everything possible to assist you.
Thank you again for bringing these issues to our attention.
Kind regards,
Buy Insulation Customer Care team
Great service
Great service. Quick delivery and a small error quickly resolved.
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your feedback! We're glad to hear you’re happy with the quick delivery and that we could promptly resolve the issue. We appreciate your understanding and support!
Best regards
Buy Insulation Customer Care Team
Prompt delivery of goods exactly as…
Prompt delivery of goods exactly as described.
28 de fevereiro de 2025
Resposta da Buy Insulation
Thank you for your feedback! We're pleased to hear the delivery was prompt and the goods met your expectations.
Best regards
Buy Insulation Customer Care Team
Excellent service
Excellent service from ordering through to delivery. Thanks
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience from ordering to delivery. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
Good stuff
I am very happy with the insulation that I purchased. The quality is excellent and the price very competitive.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your wonderful feedback! We're glad to hear you're happy with the quality and competitive pricing of the insulation. We truly appreciate your support!
Best regards
Buy insulation Customer Care Team
Buy insulation doesn't exist..
Buy insulation doesn't exist... It's a trading name for a company... The address they give is incorrect... You can't find them because the name on the building is incorrect.
When you ring they give you directions based on a cafe on the main road... They can't even give the correct name of the cafe...
Product is good though
10 de fevereiro de 2025
Resposta da Buy Insulation
Thank you for your feedback. We’re sorry for any confusion caused by our trading name and address details. Buy Insulation is indeed a trading name for our company, and while our signage may differ, we assure you that we are a legitimate business operating from the listed location.
We do our best to provide clear directions to customers, and we apologise if there was any misunderstanding. Your comments will help us improve how we guide customers in the future.
We're pleased to hear you were happy with the product and appreciate your recognition of its quality. If you need any further assistance, please don’t hesitate to get in touch.
Very straight forward dealing with this…
Very straight forward dealing with this company. Ordered good on the phone. They were very helpful and our order was delivered on time. We will definitely be using this company again.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your great feedback! We're pleased to hear you found dealing with us straightforward and helpful, and that your order was delivered on time. We look forward to assisting you again in the future!
Best regards
Buy Insulation Customer Care Team
Great service quick delivery Good price…
Great service quick delivery Good price and product
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your feedback! We're glad you’re happy with our service, delivery, price, and product.
Best regards
Buy Insulation Customer Care Team
Excellent service
Excellent service. Quick delivery . Good quality insulation boards received . highly recommended
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your wonderful feedback! We're delighted to hear you’re happy with our service, delivery, and quality insulation boards. We truly appreciate your recommendation!
Best regards
Buy Insulation Customer Care Team
Great service and a very good price for…
Great service and a very good price for the pipe insulation i purchased.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your feedback! We're glad you’re happy with our service and pricing on the pipe insulation. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
Fast delivery
Fast delivery, quick response rate and very helpful when making enquiries over the phone.
3 de fevereiro de 2025
Resposta da Buy Insulation
Thank you for your kind words! We're pleased to hear you had a fast delivery and found our team helpful and responsive. We truly appreciate your feedback!
Best regards
Buy Insulation Customer Care Team
Resposta da Buy Insulation
Thanks for your great feedback! We're glad you found ordering easy and delivery super fast. We really appreciate your recommendation!
Best regards
Buy Insulation Customer Care Team
Good experience
It was a straight forward easy experience ordering with these guys. Items came earlier than expected in good condition. Will definitely use them again
30 de janeiro de 2025
Resposta da Buy Insulation
Thank you, Mohammed, for your positive 5 star review.
We are pleased to hear your order arrived earlier than expected and everything was in good condition. We look forward to serving you again soon.
Best wishes,
Buy Insulation Customer Care team
Quick service at a good price
27 de janeiro de 2025
Resposta da Buy Insulation
Thank you David for leaving your feedback and giving us 5 stars.
We are delighted you found our service quick and our prices competitive. If you need anything in future, we will be happy to help.
All the best,
Buy Insulation Customer Care team
Good quality product fast delivery good…
Good quality product fast delivery good communication!
13 de janeiro de 2025
Resposta da Buy Insulation
It is great to hear you had such a positive experience with us James.
We are pleased you were happy with the quality of your order, the speed of delivery and our communication. If there is anything we can do for you in the future, please get in touch.
Best regards,
Buy Insulation Customer Care team
Left at another post code
17 de janeiro de 2025
Resposta da Buy Insulation
We are sorry to hear your delivery was not made to the correct address.
Although some time has now passed, if you still need any support or further assistance, please get in touch with us at sales@buyinsulation.co.uk.
We are always here to help where we can and we continue to improve our service so future orders run smoothly.
Kind regards,
Buy Insulation Customer Care team
Resposta da Buy Insulation
Thank you for your feedback! We're glad you found the best price and that your order was ready when you arrived.
Best regards
Buy Insulation Customer Care Team
Easy to find required item
Easy to find required item. Competitive pricing. Prompt dey
2 de janeiro de 2025
Resposta da Buy Insulation
Thanks for your feedback! We're happy to hear you found what you needed easily.
Best regards
Buy Insulation Customer Care Team
By sending correct order
2 de janeiro de 2025
Resposta da Buy Insulation
Thank you for your feedback, we are sorry to hear that your order got sent to the wrong address.
Please get in contact with us for a 5% discount code if you are to order again!
Best regards
Buy Insulation Customer Care Team
Very happy - product and delivery spot on..
Very quick transaction and just as quick delivery!
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Buy Insulation
Thank you for your great feedback! We're glad the transaction and delivery were both quick and smooth. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
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