Ana gave me excellent service. I was canceling a subscription and she presented offers to try and keep my business in a professional manner. Not pushy or rude as I have experienced with other vendors... Ver mais
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Veja o que dizem as avaliações
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have... Ver mais
A empresa respondeu
Issue 1: no email was sent confirming my order and issue 2: I inadvertently ended up with a subscription I did not want. The product arrived and all was well. Then I received another bottle of casto... Ver mais
I have never in my life had such great customer service. Steph was super helpful responding immediately and taking care of my issue. I am so hesitant to order from online companies it's always a a hea... Ver mais
A empresa respondeu
4,0
Muito Bom
267 avaliações
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This was a reliable and trustworthy…
This was a reliable and trustworthy company to deal with!
28 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Molly,
Thank you for your kind words and for taking the time to share your experience. We truly appreciate your trust in us and are glad to hear you found our service reliable and trustworthy. Providing a smooth and dependable experience is very important to us, and it’s great to know we were able to meet your expectations.
Your feedback means a lot, and we look forward to continuing to serve you and other customers with the same level of care and commitment.
Warm regards,
Tavio
I had to pause my subscription
I had to pause my subscription and Ivie was a huge help getting that done, quickly and effortlessly.
3 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Teri,
Thank you for sharing your experience with us! We understand how important it is to have flexibility with your subscription, and we’re glad we could assist you in getting everything adjusted smoothly.
It’s wonderful to hear that Ivie was able to help you quickly and make the process effortless. We’ll be sure to pass along your kind words to her. She’ll truly appreciate it.
If you ever need anything else or have questions down the line, we’re always here to help. Thank you again for your feedback!
Warm regards
Tavio
Pausing auto renewal
Ivie helped me pause the auto renewal until I’ve had a chance to use the product to see if it works for me. I will decide in 90days if I want to continue with your product. Ivie was very prompt in her responses to me.
3 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Kim,
Thank you for sharing your experience.
We’re glad to hear that Ivie was able to assist you promptly and help you pause the auto-renewal while you take time to try the product. It’s completely understandable to want to evaluate how it works for you before making a long-term decision.
We appreciate your thoughtful approach and are here if you need any further support during your 90-day trial period or beyond.
Warm regards,
Tavio
Great product and it definitely helps…
Great product and it definitely helps my tummy. Ivie was unbelievably helpful and very professional in helping me with my orders.
Thank you 🙏
3 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Sarah,
Thank you for sharing your feedback. We’re glad to hear that the product is working well for you and supporting your needs.
We also appreciate your kind words about Ivie. It’s great to know you received helpful and professional assistance with your orders.
Your support means a lot to us, and we’re here if you need anything else in the future.
Warm regards,
Tavio
Quick Response
I was so impressed with how quickly Ivie returned my emails! Ivie also gave me next steps in how to find my package. That’s what I need, guidance, and Ivie was able to give it.
2 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Linda,
Thank you for taking the time to share your experience
We’re really pleased to hear that Ivie was able to respond to your emails so quickly and provide clear, practical guidance on how to track down your package. Knowing exactly what to do next can make a big difference, and it’s great that the support you received helped bring clarity to the situation.
We always aim to make communication smooth and helpful, so it’s wonderful to know that Ivie was able to deliver that for you. Your feedback means a lot to us and will certainly be shared with the team.
If you need anything further or have any other questions in the future, we’re always here to help.
Warm regards,
Tavio
Ordered over 3 months ago
Ordered over 3 months ago. Never received anything although the company said my package had been delivered on April 18th. Definitely a scam.
2 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Pamela,
We sincerely apologize for the frustration and disappointment caused by the delay and the confusion surrounding your order’s delivery status. We completely understand how upsetting it is to wait over 3 months without receiving your package, especially after seeing it marked as delivered. This is not the experience we want any customer to have.
To make things right, I’ve gone ahead and canceled the subscription on your account so that no recurring orders or charges will take place moving forward. I have also processed a full refund for your order. The funds should reflect back to your bank account shortly, depending on your bank’s processing time.
We truly appreciate you bringing this to our attention and are very sorry again for the inconvenience caused.
Warm regards,
Tavio
Steph was clear about my options and…
Steph was clear about my options and took the action(s) I requested. I am thankful to her for her assistance.
1 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Anna,
Thank you for sharing your experience. We're glad to hear that Steph was able to clearly explain your options and promptly take the actions you requested. Your feedback means a lot, and we truly appreciate you taking the time to recognize her support.
We’re committed to making every interaction as smooth and helpful as possible, and it’s great to know we were able to meet your expectations. We hope to continue providing you with the same level of care and assistance in the future.
Warm regards,
Tavio
Juliene was very helpful and supportive…
Juliene was very helpful and supportive of my needs! Thank you!
29 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Beth,
Thank you so much for taking the time to share your experience. We're truly glad to hear that Juliene was able to support you and address your needs in a helpful way. Providing attentive and caring service is very important to us, and it's wonderful to know that this came through in your interaction.
Your feedback means a lot, and we’ll be sure to pass along your kind words to Juliene. We appreciate you choosing us and look forward to continuing to support you.
Warm regards,
Tavio
Quality Customer Service from a company that cares!
I reached out to the company first to inquire about my order. It had been a couple of weeks. Steph responded and assured me it was coming just to allow a bit more time. Shortly thereafter, I did receive my order. Then, I reached out again to Steph because I had some questions about applying the castor oil. She responded with clear and thorough directions. As well, she was very pleasant to converse with via email. I am a retired HR director and I must say Steph represents the company well! It’s refreshing to experience that!
28 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Paula,
Thank you so much for taking the time to share your experience. We truly appreciate your patience while your order was on the way, and we're glad it arrived shortly after your initial inquiry. It’s also wonderful to hear that the guidance you received on using the castor oil was helpful and clear.
Your kind words about Steph mean a great deal. Providing timely, thoughtful, and friendly support is something we strive for, and it’s incredibly rewarding to know that it made a positive impact on your experience, especially coming from someone with your professional background.
We’re grateful to have you as part of our community and appreciate your recognition. If you ever have more questions or need further assistance, we're always here to help.
Warm regards,
Tavio
GREAT PRODUCT, GREAT CUSTOMER SERVICE
My experience with Tavio has been perfectly fine as in easy to order and the Tavio Pack itself is proving great and is very comfortable to wear all night.
In particular I would like to mention the Customer Service to be prompt and polite, especially the help I received from Christia being exemplary.
Five Stars all round.
29 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Jeanette,
Thank you for taking the time to share your experience and for your wonderful feedback.
We're pleased to hear that your ordering process has been smooth and that you're finding the Tavio Pack comfortable and effective for overnight use. It's always great to know the product is delivering real comfort and value.
We also truly appreciate your kind words about our customer service team, especially Christia. We will be sure to pass along your recognition. It means a lot to the team to know their support made a positive difference.
Warm regards,
Tavio
Steph did a fantastic job helping me…
Steph did a fantastic job helping me get the answers that I needed to get my product. Highly recommend her
27 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Anne,
Thank you for taking time to share your experience. We truly appreciate your feedback and are glad to hear that your concerns were addressed
It's great to know that Steph was able to provide the support and clarity you needed to receive your product. We’re proud to have team members like her who are committed to delivering helpful and reliable service.
Your recommendation means a lot to us, and we hope to continue providing you with the same level of support in the future.
Warm regards,
Tavio
I didn't get an answer as to what was…
I didn't get an answer as to what was the zipper for.
28 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Trish,
Thank you for your feedback, and we're sorry for any confusion regarding the zipper pocket. We understand how important it is to have clear instructions, and we appreciate you bringing this up.
To clarify, the zipper pocket is specifically designed to hold the Tavio heat pack and should not be used for castor oil. For proper use, apply the castor oil directly onto the soft cotton side of the wrap, which is the part that touches your skin. Once the wrap is in place, you can insert the warmed heat pack into the outer zipper pocket to provide gentle heat and help enhance absorption.
We truly value your experience and are always here to make things clearer and easier for you.
Warm regards,
Tavio
This company is a scam
This company is a scam
charged account Months before delivery, bags from overseas distribution centers in USA. Packages delivered open. No company contact information. Bot replies to on line support saying they are sending more. No subscription authorized. Product 100 % Synthetic but claims organic cotton. Call your credit card company if you fell for their fraud.
They advertise organic caster oil, no country of oriegin nd consistency of l
28 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Caroline,
I'm very sorry to hear about your experience and understand how frustrating that can be. We sincerely apologize for the concerns you’ve raised regarding billing, delivery condition, product quality, and communication.
Please know that we take this seriously and would like to review your order and account right away. If there was any unauthorized subscription or incorrect product description, we will correct it and ensure a proper resolution for you.
We truly value your trust and are committed to making this right. With a few details from you, we can take immediate action, and we hope to regain your trust and provide a better experience moving forward.
Warm regards,
Tavio
Great customer service
Great customer service, Christia helped me through the refund process. They do keep their word to refund if you are not completely satisfied. I didn’t realize I signed up for the automated subscription. She was able to refund my money promptly.
3 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Sandy,
Thank you so much for sharing your experience. We truly appreciate you taking the time to highlight both your concern and how it was resolved.
We understand how unexpected subscriptions can be frustrating, and we're glad Christia was able to step in quickly to clarify things and process your refund without delay. It's very important to us that our customers feel supported and confident when shopping with us.
Your feedback means a lot, and we're always here if you need further assistance in the future.
Warm regards,
Tavio
great customer service
communication went smooth.
customer sevice was great.
27 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Angela,
Thank you for your kind feedback. We truly appreciate you taking the time to share your experience with us. We’re so glad to hear that communication went smoothly and that our customer service met your expectations.
Providing a seamless and supportive experience is very important to us, and it’s wonderful to know we were able to deliver that for you. Your support means a lot, and we look forward to assisting you again in the future.
Warm regards,
Tavio
Problem solved
After a misunderstanding with my order I contacted the company and Steph handled my enquiry in a very caring helpful manner and solved the problem quickly and efficiently - thank you Steph it was a pleasure dealing with you.
16 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Jan,
Thank you so much for sharing your experience. We understand how frustrating order misunderstandings can be, and we truly appreciate your patience while we worked to resolve it.
We’re so glad to hear that Steph was able to assist you in a caring and efficient way and get everything sorted quickly. Providing helpful, attentive support is something we always strive for, and it means a lot to know that came through in your experience.
Your kind words and feedback are greatly appreciated, and we’re happy we could turn things around for you. Thank you again for your trust. It was a pleasure assisting you.
Warm regards,
Tavio
What a lovely product
What a lovely product, it works a treat.
Wonderful customer service, thank you so much x
23 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Sarah,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that you’re happy with the product and that it’s working so well for you.
It’s also wonderful to know that you had a positive experience with our customer service team. We always aim to be helpful, responsive, and supportive, so your kind words truly mean a lot to us.
We really appreciate your support and trust in us. If there’s ever anything else you need in the future, we’re always here to help. Thanks again for choosing us and for sharing your experience with others!
Warm regards,
Tavio
because of pre-existing medical issues
because of pre-existing medical issues, I was unable to utilize this product; the staff was extremely helpful in the return / refund process; had no issues whatsoever with the entire procedure. would definitely recommend doing business with this company
23 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Joann,
Thank you for sharing your experience. We’re sorry to hear that pre-existing medical concerns prevented you from using the product, but we truly appreciate you giving us the opportunity to assist you through the return and refund process.
It’s great to know that our team was able to support you smoothly and make the process hassle-free. Providing clear, respectful, and efficient service is always our goal, especially in situations like yours.
Your recommendation means a lot to us, and we’re grateful for your trust. We’re always here if you need anything in the future.
Warm regards,
Tavio
Tavio is a good product
Julianne did answer my on going questions and did get back to me in a timely fashion. It was good to read about the product and how to use it effectively.
22 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Mary,
Thank you for sharing your experience and feedback. We’re glad to hear that Julianne was able to support you and respond to your ongoing questions in a timely manner. It’s also great to know that the information provided about the product and its usage was helpful and made things clearer for you.
We truly appreciate you taking the time to leave this review. Your feedback means a lot and helps others understand what to expect when they choose to shop with us.
Warm regards,
Tavio
Happy customer
Hello!
My experience with customer service I felt was very genuine. I had concerns about delayed delivery dates. They were very prompt in their response and in reassuring me about my concerns. Along with being respectful and understanding on how I was feeling.
Thank you for your excellent service.
Lori
22 de abril de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Lori,
Thank you for sharing your experience. We understand how frustrating delayed deliveries can be, and we truly appreciate your patience while we worked to address your concerns. It’s great to hear that our team was able to respond promptly and provide reassurance in a respectful and understanding way.
Your feedback means a lot to us, and we’re glad we could support you. Thank you again for your trust, and please don’t hesitate to reach out if you need anything further.
Warm regards,
Tavio
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