Their castor oil has the smell and consistency of baby oil. Its white and very water like. Normal castor oil is MUCH thicker, tinted yellow. Besides taking over 2 months to arrive after ordering,... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I contacted customer service to complain about amount charged to my credit card for another shipment which I had not ordered. Alpin replied and gave me good news. They gave me full refund which is a... Ver mais
The customer service was personal. A real human, Steph, not only responded quickly to my messages but stayed on top of things and offered multiple solutions to my situation. Beyond what anyone would e... Ver mais
A empresa respondeu
I did not see any improvement in my symptom, but to be honest I did not use it as often as I should have. I have a hard time, remembering things and setting new habits is extremely difficult for me.... Ver mais
A empresa respondeu
3,7
Bom
180 avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I appreciate your excellent service
I appreciate your excellent service, Aldin.
Thank You.
14 de maio de 2026
Avaliação não solicitada
THEY FRAUDULENTLY BILLED ME
I ordered for the packs, but now I don't even trust them as healthy for my body because of the rest of my experience. Tavio subscribed me to ordering more castor oil, which I did not approve. The castor oil sent with my original (only) purchase, has a scent and does not feel like castor oil. I won't use it because I don't think it is castor oil. They billed my card for more castor oil for a subscription, which I never agreed to. I tried to immediately to cancel the order but they said it was already sent, and offered a discount. It took multiple days for them to respond and they are not refunding my money as requested. I again stated I do not want the product and to please refund my money. They offered more of a discount (20%) which I DO NOT WANT. I again sent my request for a refund. Today I received the oil. I have not opened it. Because I want to send it back to them at their expense. The amount of oil, 4-5 ounces, IS LITERALLY NOT WORTH WHAT THEY BILLED. $78 FOR 4 ONUCES. nope. DO NOT BUY FROM THIS SCAMMING, FRAUDULENT COMPANY.
5 de maio de 2026
Avaliação não solicitada
They helped me cancel the auto ship…
They helped me cancel the auto ship without hesitation. I’ve not had time to use the product yet but I will soon.
15 de maio de 2026
Avaliação não solicitada
they were very receptive to my email…
they were very receptive to my email and even gave me a 15% return on an item I had purchased. Great customer service.
15 de maio de 2026
Avaliação não solicitada
I contacted customer service
I contacted customer service to complain about amount charged to my credit card for another shipment which I had not ordered. Alpin replied and gave me good news. They gave me full refund which is appreciated in these hard financial times.
15 de maio de 2026
Avaliação não solicitada
You did not refund me as I sent you two…
You did not refund me as I sent you two emails saying that I did not order this product on autoship. I don’t want the 2nd bottle. I want to send back and get my money refunded. Please contact me with how and where I can return it and get my refund.
Thank you,
Teresa Smith
5 de abril de 2026
Avaliação não solicitada
Not certified organic
Not certified organic. 2 month ship time. Castor oil is clear and has perfume in it…almost like baby oil. They will let you return the item but you have to pay to ship it overseas. I was told it would save me more money to just get a 30% refund instead of paying to ship it back. Not made in the US. The story online…I don’t buy it. This company is misleading consumers with its products and providing false claims about refunds. The customer service is responsive, however I question whether it’s AI honestly. I tried to cancel numerous times and then I’d still get an auto ship email which I never signed up for. They also stored my credit card even after I “cancelled” with them.
I will never buy anything from this company and caution you also. By the way, they will respond very cordially to each of these reviews…very innocent to try to gain your trust.
15 de maio de 2026
Avaliação não solicitada
The castor oil is white and smells like…
The castor oil is white and smells like baby oil. As far as I'm concerned, it's not real castor oil. I have also tried to contact customer service multiple times to cancel any future orders and have received zero response. This company is fraudulent. Do not buy from them!!
11 de maio de 2026
Avaliação não solicitada
Steph worked for both the company and…
Steph worked for both the company and the customer. Responding to my needs,working to realize them. While trying to keep the account. Resolving The Issue In a Professional Manner. Thank You
14 de maio de 2026
Avaliação não solicitada
Steph was great and so lovely and…
Steph was great and so lovely and helpful with resolving my order. Thanks Steph
15 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Steph,
Thank you so much for your kind words! We’re truly happy to hear that Steph was able to assist you and help resolve your order concerns quickly and smoothly. Providing friendly and helpful support is always our goal, and feedback like yours means a lot to us.
We greatly appreciate you taking the time to share your experience, and we’ll be sure to pass along your compliments to Steph. Thank you again for choosing us!
Warm regards,
Tavio
The customer service was personal
The customer service was personal. A real human, Steph, not only responded quickly to my messages but stayed on top of things and offered multiple solutions to my situation. Beyond what anyone would expect, Steph expressed concern and understanding with kindness. Companies with people who are kind may or may not have a product that meets your needs, but doing business with this company is something that I would confidently recommend.
14 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi,
Thank you so much for sharing your experience with us. We truly appreciate your kind words and are so glad to hear that Steph was able to provide the personal support, quick communication, and thoughtful solutions you deserved throughout the process.
At our company, we understand how important it is for customers to feel heard, supported, and treated with genuine care. It means a great deal to know that Steph’s kindness, understanding, and dedication made such a positive impact on your experience.
Your recommendation and feedback are sincerely appreciated, and we’re grateful for the opportunity to assist you. Thank you again for taking the time to share your experience with other customers.
Warm regards,
Tavio
I am relieved that someone read my…
I am relieved that someone read my texts and responded promptly! I am surprised with the efficiency of your customer service! And your hospitable generosity to refund me!! Thank you so very much! I really appreciate your thoughtfulness!💯🥰
14 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Susan,
Thank you so much for your thoughtful feedback. We understand how important it is to receive timely support and clear communication, especially when concerns arise, and we’re glad our team was able to respond promptly and assist you efficiently.
We truly appreciate your kind words about the service and resolution provided. It means a lot to know that our efforts made a positive difference in your experience. Thank you again for your trust and support. We’re always here to help!
Warm regards,
Tavio
Ivie was incredible
Ivie was an incredible help with my order! Thank you for your kindness and understanding while helping me!
12 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Kalean,
Thank you so much for taking the time to share your experience! We’re truly grateful for your kind words and are so happy to hear that Ivie was able to provide the help, understanding, and support you needed with your order. We understand how important it is to feel heard and taken care of, and we’re glad Ivie made the process a positive one for you.
Your feedback means a great deal to our team, and we’ll be sure to share your appreciation with Ivie. We’re committed to providing caring and reliable customer service, and it’s wonderful to know your experience reflected that. Thank you again for your support and for allowing us the opportunity to assist you!
Warm regards,
Tavio
Louren IS customer service!
Louren was helpful and polite, and she was able to process my request. Great customer service!
14 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Shannon,
Thank you for sharing your experience. We’re pleased to hear that Louren was helpful, polite, and able to efficiently process your request. Providing clear and supportive assistance is always our priority, and it’s great to know this was reflected in your interaction.
We truly appreciate your kind feedback and are glad you had a positive customer service experience with us. Your comments mean a lot and help reinforce the standard of service we strive to deliver to all customers.
Warm regards,
Tavio
It took too long to get confirmation of…
It took too long to get confirmation of cancel subscription but I have to say they do get right back to you and try to make you feel better while they put you off.
4 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Jan,
Thank you for sharing your experience. We’re sorry for the delay in confirming your subscription cancellation and understand your frustration with the process.
We also hear your concern about communication during support interactions. While our team aims to be responsive and helpful, we recognize that in your case the resolution did not feel as timely or clear as it should have been.
Your subscription has been fully canceled, and no further orders will be processed. We appreciate your feedback as it helps us improve the overall customer experience.
Warm regards,
Tavio,
Steph listening to a cry for help-- I…
Steph listening to a cry for help-- I thank you
14 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Sharon,
Thank you so much for your kind words and for sharing your experience with Steph. We’re truly glad you felt heard and supported during a difficult moment.
Providing compassionate and understanding support is very important to us, and we’ll be sure to share your appreciation with Steph. Your feedback means a lot to our team.
Thank you again for your trust and support. We’re always here whenever you need us.
Warm regards,
Tavio
Glide assist very helpful very prompt…
Glide assist very helpful very prompt response
14 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Gip,
Thank you so much for your kind words and for sharing your experience with Glide Assist. We’re truly glad to hear that you found our team very helpful and prompt in responding to your concerns.
Providing fast, reliable, and supportive assistance is always our goal, and feedback like yours means a lot to both our team and future customers. We sincerely appreciate your support and look forward to assisting you again whenever you need us.
Warm regards,
Tavio
I have found Louren to be an…
I have found Louren to be an exceptional personal representative for Tavio. I find this company to have a quality product in Castor Oil. I accidentally got on auto subscription and received an order I did not need. Being retired and on a fixed income I contacted the company and inquired about changing that status. Louren is the representative that contacted me. We have worked out an agreeable solution for both the company and for me. It is a win win. Louren has been a gracious and understanding company representative and it's been a pleasure working with her. Thank you Louren for your reciprocating kindness. I'm feeling the love from Tavio. When next I need castor oil Tavio is the company I will contact. Warm regards, Linda
14 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi,
Thank you for sharing your experience and for your kind words. We’re glad we could assist with the accidental auto-subscription and the unexpected order, and we truly appreciate your openness about your situation as a retired customer on a fixed income. It’s important to us that concerns like these are handled with care and understanding.
We’re especially happy to hear that Louren was able to support you and help reach a solution that worked well for you. Your feedback about her professionalism and kindness means a lot, and we’re grateful for your trust in Tavio and our castor oil product. We look forward to serving you again whenever you need us in the future.
Warm regards,
Tavio
I am extremely grateful for how…
I am extremely grateful for how everything has been handled. Outstandingly professional!!!!
14 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Christopher
Thank you so much for your kind words and for sharing your experience with us! We’re truly grateful for your patience and appreciate the opportunity to assist you every step of the way.
Providing professional, caring, and reliable support is always our goal, so it means a lot to know that we were able to make things right for you. Your feedback and support are greatly appreciated, and we look forward to continuing to serve you in the future!
Warm regards,
Tavio
The customer support was quick and…
The customer support was quick and professional.
14 de maio de 2026
Avaliação não solicitada
Resposta da Buytavio
Hi Teri,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad to hear that our customer support team was able to assist you quickly and professionally.
Providing prompt, helpful, and caring support is always our goal, and your feedback means a lot to both our team and future customers considering our products.
We sincerely appreciate your support and look forward to assisting you again whenever needed!
Warm regards,
Tavio
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