What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful in... Ver mais
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Veja o que dizem as avaliações
I like that the app is easy to use and the card works just like a normal debit card. I like the fact that it makes it easier to get cash back than bank rewards or cash back websites which you have to... Ver mais
A empresa respondeu
Been using this for about 5 years, mainly for household shop. The cashback adds up so it's worth all the hassle but I hate using byond. The app glitches and shuts down all the time. I can't check any... Ver mais
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Limited retailers depending on location (Isle of Man). Would be useful to have on Applepay since a lot of people go out without their purses.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Informações de contato
Reino Unido
- byondcard.co.uk
3,0
Bom
510 avaliações
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App failed again - unable to top up
app failed again unable to top up
I have two cards, one that my daughter uses.
Cause of unnecessary awkward checkout scenes
I’ve had enough of this
Not worth the hassle of wondering if it will work today or not!!
19 de março de 2026
Avaliação não solicitada
Resposta da bYond Card
Hello Michelle,
Thank you for taking the time to leave review and very sorry to hear you were having issues with the App.
We did have a technical issue which stopped customer s gaining access to their account, however this was quick rectified and all is now working correctly.
We do apologise for any inconvenience caused.
Kind regards
The bYond Team
It’s very nice to get some payback.
14 de março de 2026
Resposta da bYond Card
Hello Subhash,
Thank you for taking the time to leave a review.
We are really pleased to hear about your positive experience with our bYond Card, and that you can see the benefits it offers.
Kind regards
The bYond Team
Unable to add to my digital wallet
Unable to add to my digital wallet, which means I have to remember to take the physical card with me.
11 de março de 2026
Resposta da bYond Card
Hello Simon,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Love that I’m saving money by doing my…
Love that I’m saving money by doing my grocery shopping
27 de fevereiro de 2026
Resposta da bYond Card
Hello Kelly,
Thank you for taking the time to leave a review.
We're happy to hear that you're saving money on groceries with us! We appreciate you taking the time to share your positive experience.
Kind regards
The bYond team
My card didnt arrive and when I emailed…
My card didnt arrive and when I emailed you to notify you I did not get any reply
24 de fevereiro de 2026
Resposta da bYond Card
Hello Trisha,
Thank you for taking the time to leave a review and sorry to hear your card hasn't arrived.
We have had a look for an email from you, however unfortunately we cannot see one on record. We'll be happy to look into your issues and release a new card, however could you please contact customer services so we can check the address information we hold is correct.
Please feel free to pop us a call on 03448791064.
Kind regards
The bYond Team
Cashback as expected
Easy to top up - shows up instantly. Cashback calculates as expected.
3 de março de 2026
Resposta da bYond Card
Hello Louise,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card, and that you found it easy to top up.
Kind regards
The bYond Team
Poor customer experience
I had a transaction cancelled by the retailer for online shopping, but the pending payment took nearly 3 weeks to clear and put the funds back as available. I tried to contact twice through the contact area, but did not receive a reply on either occasion.
With is a shame because the loyalty side of it looks good.
12 de fevereiro de 2026
Resposta da bYond Card
Hello Rebecca,
Thank you for taking the time to leave a review.
We are sorry to hear about the delayed refund and the lack of response to your inquiries. We will certainly pass along your feedback to our team as we are always looking for ways to improve our service.
Kind regards
The bYond Team
So annoying I can't add to digital…
So annoying I can't add to digital wallet. Never remember the card so hardly use it waste of time
1 de março de 2026
Avaliação não solicitada
Resposta da bYond Card
Hello Carl,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
This is the second time I am writing a…
This is the second time I am writing a review and nothing has changed from the first time round. After chasing for months to have the card closed down due to poor service, declined in different retailers yet having money withdrawn from the card, and having to pay for the purchase again, they came back and said I had to pay £20 fee to have the card closed down due.
I just had it declined at Waitrose and all I am trying to do is spend the money and never use it again. As for the reward, I shopped at Asda over a week ago, and no reward has been transferred over.
I honestly haven’t experienced such a bad customer experience.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da bYond Card
Hello Sonja,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We did request further information via your last review, however we unfortunately didn't receive anything and with out your details we cannot investigate further.
Please could you contact the customer service team directly who will be more than happy to help. They can also raise a ticket if you would like specific info regarding issues.
Kind regards
The bYond Team
Worst customer service ever
Not being informed the card was expired. Have to call BYond and find out need be invited again. Have to pay for order a new card. Over 3 weeks after ordered the new card still not receive the card. Called customer service and been told need to ask local post office. What a joke. I haven’t received any post confirmation how to check with post office? Order a new card, received with in a week but can’t activate it. Until now, I still haven’t got the card which can be activated……
12 de fevereiro de 2026
Resposta da bYond Card
Hello Lujun,
Thank you for taking the time to leave a review.
We are sorry to hear of the issues you have had regarding your new card. Looking at the account, we can see your card was returned to us via the post however it doesn't specify a reason why.
Due to this, we will make sure one of the team contact you directly to get this resolved and have a fresh card released as soon as possible.
Please accept our apologies for the inconvenience.
Kind regards
The bYond Team
Resposta da bYond Card
Hello Michele,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the card.
We are constantly working with our partners to be able to increase the retail offering we have for the card, so please keep your eyes on our website for new retailer partner information.
Kind regards,
The bYond Team
There are a lot of barriers to using the card
There are a lot of barriers to using the card! I have to top it up all the time and the app doesn't remember the security code. Also not being useable with apple pay means that half the time I don't have the card with me. Add to that that I have to pre-load it means I don't use it half as often as I could
19 de fevereiro de 2026
Resposta da bYond Card
Hello Ben,
Thank you for taking the time to leave a review.
Our bYond card is a cashback card does it does require to be topped up as it is not linked to a bank account. The security feature is there to protect your account and funds from any potential fraud.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I'm loving the bYond card
I'm loving the bYond card, I load up £50 a month to be used for something I want rather than need.
So far I've used it in Boots, Dobbies and M&S each time I've roughtly roughtly £2 back in cash back.
I'm loving being rewarded extra money.
14 de fevereiro de 2026
Resposta da bYond Card
Hello Catherine,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Resposta da bYond Card
Hello Roger,
Thank you for taking the time to leave a review.
We are sorry to hear that you haven't received your bYond card. Please get in touch with our customer service team who will be able to re-order a card for you.
Kind Regards
The bYond Team
Good but more retailers need to be available
Very good overall if you are shopping at retailers listed with Byond however, my niggle is with my partner card. Why can't a partner account have access to top-up the card ? More retailers also need to be added to make this a great service and with the above are the reason I do not give 5 stars.
11 de fevereiro de 2026
Resposta da bYond Card
Hello Thomas,
Thank you for taking the time to leave a review.
We are pleased to hear that over all you are happy with your card. Unfortunately, with how the partner card works you cannot use it to top up with, but we'll be sure to pass along your feedback.
We are constantly adding new retail partners, so do please keep an eye on our website and your login for info and updates.
Kind regards
The bYond Team
I like the card
I like the card. I've used it a few times when getting my usual food shops and have already got some cashback already in the vault but I need to wait a few weeks until I can take it out. I would like if more retailers were available. Also it would be handy if could be added so can pay using phone.
10 de fevereiro de 2026
Resposta da bYond Card
Hello Joanne,
Thank you for taking the time to leave a review.
We are pleased to hear that overall you are happy with your card. We are constantly adding new retail partners, so do please keep an eye on our website and your login for info and updates.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Good offering
I like the card, however I’ve was unable to use in Holland and Barrett as kept declining even though there was more than enough on the card and PIN accepted. My main gripe is the inability to add to a payment wallet which in this day and age most companies offer.
1 de fevereiro de 2026
Resposta da bYond Card
Hello Diane,
Thank you for taking the time to leave a review and very sorry to hear you had a small issue using your card in Holland and Barrett.
Every store does have a unique number referred to as the Merchant ID. Unfortunately, if we do not have this number provided to us by the retailer, our bYond card will not work as the retailer will come up on the system as unrecognised.
We will always do our best to make sure our systems are up to date, however it is the responsibility of the retailer to let us know their ID numbers.
If we do locate a retailer/store who we partner with where we are missing ID numbers, we do then speak directly with our partner to add these to our records. Very sorry for the inconvenience.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Cannot access the account to put funds…
Cannot access the account to put funds on the card
5 de fevereiro de 2026
Resposta da bYond Card
Hello Andy,
Thank you for taking the time to leave a review.
Sorry to hear you have had a few issues when adding funds to your card. We did check the account and can see funds were added successfully today.
If you are struggling wit any aspect of your card, do please feel free to contact our customer care team who will be more than happy to help. They can be contacted via phone on 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
Been using this for years
Been using this for years. Top up every month, use the card when I'm shopping at the retailers they cover, and get a little back regularly. I save a few hundred quid a year for no effort.
4 de fevereiro de 2026
Resposta da bYond Card
Hello Tomas,
Thank you for taking the time to leave a review.
We are really pleased to hear you are enjoying your card, and can see the great benefits it offers.
Kind regards
The bYond Team
It’s quick and efficient The only…
It’s quick and efficient The only downside is it doesn’t have all shops like Superdrug or eating places
4 de fevereiro de 2026
Resposta da bYond Card
Hello Fariza,
Thank you for taking the time to leave a review.
We are happy you are enjoying your card. We are constantly adding new retail partners to the list, so do keep an eye on our website for the latest arrivals.
Kind regards
The bYond Team
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