What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful in... Ver mais
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Veja o que dizem as avaliações
I like that the app is easy to use and the card works just like a normal debit card. I like the fact that it makes it easier to get cash back than bank rewards or cash back websites which you have to... Ver mais
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Been using this for about 5 years, mainly for household shop. The cashback adds up so it's worth all the hassle but I hate using byond. The app glitches and shuts down all the time. I can't check any... Ver mais
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Limited retailers depending on location (Isle of Man). Would be useful to have on Applepay since a lot of people go out without their purses.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Informações de contato
Reino Unido
- byondcard.co.uk
3,0
Bom
510 avaliações
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Resposta da bYond Card
Hello Jonathan,
Thank you for taking time to leave a review.
We are really pleased to hear your positive experience, and that you find the card easy to use.
Kind regards
The bYond Team
Easy to set up and activate
4 de fevereiro de 2026
Resposta da bYond Card
Hello Ross,
Thank you for taking time to leave a review.
We are really pleased to hear your positive experience, and that you find the card easy to set up and activate.
Kind regards
The bYond Team
Probably the best cashback card in…
Probably the best cashback card in terms of reward.
Only snag is that you need the physical card every time you shop because they don't offer the 'Add to Wallet' option and I (and most people I know) rarely carry around cards these days, so it gets massively underused.
4 de fevereiro de 2026
Resposta da bYond Card
Hello SMM,
Thank you for taking the time to leave a review.
We are happy to hear of your positive experience with our card.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
My new card doesn't work and the use of…
My new card doesn't work and the use of card at different approved outlets are temperamental and you cannot trust this card.
29 de janeiro de 2026
Resposta da bYond Card
Hello Rajkumar,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
Looking at the account we can see some failed transactions due to the merchant ID numbers not being recognised. Thank you for taking the time to leave a review and very sorry for the issues you have had.
Every store does have a unique number referred to as the Merchant ID. Unfortunately, if we do not have this number provided to us by the retailer, our bYond card will not work as the retailer will come up on the system as unrecognised.
We will always do our best to make sure our systems are up to date, however it is the responsibility of the retailer to let us know their ID numbers.
If we do locate a retailer/store who we partner with where we are missing ID numbers, we do then speak directly with our partner to add these to our records. Very sorry for the inconvenience.
Kind regards
The bYond Team
The app sometimes didn’t work(won’t log…
The app sometimes didn’t work(won’t log me in). Seems I have to log in to your website first, before I can use the app. Also I don’t seem to be able to add the card to my apple wallet.
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Thank you for your reply. The reason I gave it a 3 star is that sometimes I could not use the card in supported stores (declined). At the time (away from home), I tried to open the app on my phone to check my balance. However, it always denied my logging in. I found out that when I got home and logged into your website on my computer, I than could log into my app. Once I could log into my app, I could use my card in stores.
So these days, if I intend to use the card, I will always make sure I can log into the app first at home (sometimes I will need to log into the website first), before go to shopping. Not an easy experience, and prevented me from using the card often.
9 de janeiro de 2026
Resposta da bYond Card
Hello Wei,
Thank you for taking the time to leave a review.
We are sorry to hear you have had some issues when trying to login. Please do feel free to contact our customer care team directly as they will be more than happy to trouble shoot for you.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Good concept but minimum top up being…
Good concept but minimum top up being set at £25 really is a drawback
29 de janeiro de 2026
Avaliação não solicitada
Resposta da bYond Card
Hello Ryan,
Thank you for taking the time to leave a review.
bYond has made a commercial decision to create a minimum top up amount of £25, however we do appreciate that customers like to have some flex. Unfortunately , we are unable to change the set limit.
Kind regards
The bYond Team
Excellent range of retailers
Excellent range of retailers.
Good cashback rates. Simple to use App.
Would be great if could add the card to Apple Wallet to avoid having to carry it around.
Otherwise, very good.
19 de janeiro de 2026
Resposta da bYond Card
Hello,
Thank you for taking the time to leave a review.
We're pleased to hear you are overall happy with your bYond card.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I haven’t received the card
16 de janeiro de 2026
Resposta da bYond Card
Hello Ceri,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card.
Please could you contact our team directly who will be happy to check your details and get a fresh card on its way out to you.
You can contact our team via email here: support@byondcard.co.uk.
Kind regards
The bYond Team
It’s really annoying that the card…
It’s really annoying that the card can’t be added to my digital wallet. I recently lost my card due to my purse being stolen and had to pay £7 for a new card which I thought was expensive. If the card was able to be used on Apple Pay i wouldn’t have needed to carry the card!
5 de janeiro de 2026
Avaliação não solicitada
Resposta da bYond Card
Hello Ms Bourne,
Thank you for taking the time to leave a review.
We are sorry to hear that your purse was stolen and we'll be sure to pass along your feedback regarding the cost of the new card.
As of the moment we do not support digital wallets, however we will be sure to look into this further as an an area of opportunity.
Kind regards
The bYond Team
No support for Apple Pay :(
My main problem with the bYond Card is that it cannot be used with Apple Pay. It's just inconvenient to have to carry a plastic card, it's 2026 really no excuse :)
9 de janeiro de 2026
Avaliação não solicitada
Resposta da bYond Card
Hello Johnny,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I am very happy with Byond
I am very happy with Byond. The app is easy to use, the offers are clear and the cashback system works well. The customer service has also been helpful whenever I have needed support. One neutral point is that cashback processing can take a little while, although you can track everything from the app without any issues. Overall, it is a very good experience and I am satisfied with the service they provide.
9 de janeiro de 2026
Resposta da bYond Card
Hello Rodrigo,
Thank you for taking the time to leave a review.
We are really pleased to hear you are enjoying the card and can see the benefit it offers.
We will pass forward your feedback regarding the cashback timeframe, as we are always looking for ways to improve the service.
Kind regards
The bYond Team
I have to check which retailer is…
I have to check which retailer is available, so I stand at the counter using the app. money cannot be transferred back to my normal bank account easily. Top Cash Back is much more straight forward, for the 1 or 2 percent difference, I'd rather use top cash back.
3 de janeiro de 2026
Resposta da bYond Card
Hello LL,
Thank you for taking the time to leave a review and sorry to hear you feel this way.
Our retailer partners can always be found online via the App or a standard browser and can be viewed at any point. We do appreciate the feedback and will be sure to pass it along to the relevant team, as we are always looking for ways to improve the service we offer.
Kind regards
The bYond Team
Card acceptance is temperamental
Card acceptance is temperamental - the app is riddled with bugs and crashes all the time - some retailers accept online then with no notice you no longer can (currys for example)
1 de janeiro de 2026
Resposta da bYond Card
Hello Robert,
Thank you for taking the time to leave a review.
We are updating the App all the time so hopefully any issues you are having will be ironed out very soon., so we apologise for any inconvenience.
We did check but cannot see a failed transaction for Currys, however the card can still be used on their website.
Kind regards
The bYond Team
Great range of retailers and cash back, but lack of digital card a real shame
Great range of retailers and cash back, with very helpful App. Just a real shame there is no digital card to store in phone wallet!
4 de janeiro de 2026
Resposta da bYond Card
Hello Julie,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with the card in general, and get benefit from our retailer partners with the cash back that they offer.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I am very pleased when I see how much…
I am very pleased when I see how much money I save simply going shopping.
4 de janeiro de 2026
Resposta da bYond Card
Hello Elena,
Thank you for taking the time to leave a review.
We are pleased to read of your positive experience with our card, and you can see the benefits in using it.
Kind regards
The bYond Team
Good idea/savings but faff and quite a…
Good idea/savings but faff and quite a few technical issues get in the way.
I’ve been a bYond user for a few years, and I have used it to save significant sums of money in that time.
However, the faff of needing to reload the card (with a minimum £25 spend) then being unable to transfer card balance back to your bank means that it is quite a lot of hoops to jump through for those savings.
Combine this with a sluggish app that often gets stuck at the login page and it is a place where I wish the experience could be better.
I’d love the ability to automatically just debit my bank account with any bYond spends rather than topping up / automatically refunding balance to my bank per month.
4 de janeiro de 2026
Resposta da bYond Card
Hello Craig,
Thank you for taking the time to leave a review.
We are happy that you are actively using the card and saving some money for yourself.
This is valuable feedback and we are pleased you have provided it to us. We will be sure to let the team know your experiences using the App and your idea of automatic refunding every month. We are always looking for ways to improve the service where possible.
Kind regards
The bYond Card
The card is usable
The card is usable, and that’s the most charitable thing I can say. The app and the website are incredibly bad and frustrating, sorting simply doesn’t work, any card usage statistics are not viewable.
3 de janeiro de 2026
Resposta da bYond Card
Hello Georgii,
Thank you for taking the time to leave a review.
We are sorry to hear you have had some issues regarding the App/Website. We are continually updating the App so fingers crossed any issues you are having in that regards are ironed out soon.
all the information regarding your card can be found via your login, however if there is something you cannot find or need help locating please do contact the team directly who will be more than happy to help.
They can be reached on support@byondcard.co.uk.
Kind regards
The bYond Team
On the retailer list it states Cafe…
On the retailer list it states Cafe Nero now being a regular of thos brand on the High Street and shopping centres my card has never worked. Always a balance of more that my spend but not once has a payment gone through. BYond please let me know why you list Cafe Nero but the retailer machine doesn't recognise the card
22 de outubro de 2025
Avaliação não solicitada
Resposta da bYond Card
Hello Justin,
Thank you for taking the time to leave a review and very sorry for the issues you have had.
Every store has a unique number referred to as the Merchant ID. Unfortunately, if we do not have this number provided to us by the retailer, our bYond card will not work as the retailer will come up on the system as unrecognised.
We will always do our best to make sure our systems are up to date, however it is the responsibility of the retailer to let us know their ID numbers.
If we do locate a retailer/store who we partner with where we are missing ID numbers, we do then speak directly with our partner to add these to our records. Very sorry for the inconvenience.
Feel free to contact our customer care directly to look into this further for you.
Kind regards
The bYond Team
Rubbish
Topped the card up, tried to use it several times. Doesn't work. Either on chip and pin or contact less. Also cannot use it for online purchases. Absolutely baffled.
This was topped up before use with £40, didn't work. Then another £40. Still didn't work. I now have a card with £80 that does not work
10 de dezembro de 2025
Resposta da bYond Card
Hello Lorraine,
Thank you for taking the time to leave a review and very sorry to hear of the issues you had spending your card.
We have had a look at the transaction history on your account and unfortunately at time of spend there was not enough funds on the card to cover the sum of the bill. We can see that this was topped up, however it was after the attempted transaction took place.
We are sorry for any inconvenience.
Kind regards
The bYond Team
Not worth the hassle
Overall poor experience. I’ve had the card a couple of years and the cons outweigh the pros:
- Money can’t be taken off the card, you have to spend the cashback you earn at set retailers
- Naturally you top up as and when you need because you can’t take money off, but the app is so so bad, crashes continually sometimes making it impossible to check a retailer (but occasionally allows you to top up). If you’re out shopping and want to check a retailer quickly, good luck.
- Poor cashback amounts which beware they don’t always pay!! I spent over £2000 at last minute.com, they took the payment as last minute.com is one of their retailers but *didn’t pay the £100 cashback* because I didn’t use the correct link (which presumably I should’ve found in the t&c’s on the app that crashes every 10 seconds). I only found this out after chasing them repeatedly. Note they won’t accept a transaction if a retailer isn’t on their list, but they accepted this and didn’t pay the cashback.
- Not available on Apple Pay so always have to remember to carry the card on you (and remember the retailers) which feels silly in this day and age.
- Retailer list looks impressive at first but genuinely only a handful of common stores on there which often have better cashback offers on debit cards
Overall it’s useful for big purchases (if they actually pay you the cashback) otherwise I wouldn’t recommend.. the £1-5 earned here and there isn’t worth the hassle and inconvenience of the card/company.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da bYond Card
Hello Radhika,
Thank you for taking the time to leave a review and very sorry to hear of the experience you have had with our card.
Unfortunately, to receive cash back when spending on the card, you need to use the correct links and/or our partner retailers. This is due to meeting the terms and conditions of not only bYond Card, but the partners themselves. If done incorrectly, we are not in the position be able to simply add cash back to your card.
Our App is constantly being updated but we do apologise if you have had any inconsistency when using it. All information can also be found via an our website/online login, which can be accessed by the usual browser on any computer devise. We like to make sure that all information and T's & C's are always crystal clear and visible at all times.
We always in communication with our partnered retailers to make sure we offer the best rebate percentage possible and are constantly adding new partners to the scheme. All current and new partners (plus their specific information) can be found our website and your login.
We do not have digital wallet functionality at the moment, however we will certainly pass along your feedback to the team as an area of opportunity.
Kind regards
The bYond Team
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