candle guy Avaliações 544

Resposta da candle guy

3 de jun. de 2025

Hi and thanks so much for your honest feedback!
We’re happy to hear you liked the scent – that’s super important to us!

We understand that the size may have felt a bit underwhelming at first glance. But here’s the thing: our candles are hand-poured in the US, made from 100% natural soy wax, and burn for over 70 hours – despite their compact size. We also use only essential oils, no paraffin, no blends, no synthetic fragrances. That’s what makes them clean-burning and headache-free.

Sorry to hear your shipping took longer than expected – that’s not the norm, and we’re constantly working with our logistics partners to improve.

If you have any questions or feedback, feel free to reach out to our customer support – we’re always happy to help!

Michael

Resposta da candle guy

27 de fev. de 2025

Dear Elise,

Thank you for sharing your feedback! We’re sorry to hear that the size of our candle didn’t meet your expectations.

We take great care in clearly displaying the dimensions of our candles on the product page, both in text and images, so that our customers know exactly what to expect before making a purchase.

Our candles are hand-poured with premium ingredients, using high-quality wax and carefully selected fragrance oils to ensure a long-lasting and delightful scent experience. Unlike mass-produced candles, our products are crafted with attention to detail, unique designs, and fun messages that make them stand out—not just as a candle but as a special gift or a statement piece.

We understand that pricing is an important factor, and we want to emphasize that our candles are not just about size, but also about quality, craftsmanship, and originality. From the durable glass jars to the carefully curated scents, every aspect is designed to provide an elevated experience.

That being said, we never want our customers to be unhappy with their purchase. This is why we offer a 100% satisfaction guarantee—if you’re not fully satisfied, we are more than happy to provide a refund. Simply reach out to our customer service team at service@candle-guy.com, and we’ll be glad to assist you.

We truly appreciate your support and hope you’ll give us another chance in the future!

Best regards,

candle guy

Resposta da candle guy

11 de fev. de 2025

Dear Chad,

Thank you for your honest feedback. We’re really sorry to hear that your experience with our Candle Guy candle didn’t hit the mark.

We get it—$25 isn’t cheap. That said, each Candle Guy candle is made from premium ingredients and burns for over 70 hours. Our goal is to deliver more than just laughs; we want you to enjoy a long-lasting, high-quality candle experience too.

Your suggestions about the photography and label materials are super valuable. We're always looking for ways to improve and will definitely take this on board.

Also, we want you to know about our satisfaction guarantee. Even if you've already lit the candle and don't love it, you can send it back to us for a full refund.

We’d really like to make this right and hear more about how we can turn things around for you. Please reach out to us at michael@candle-guy.com—your happiness matters to us.

Thanks again for your feedback, and we hope to hear from you soon!

Warm regards,
Michael &
The Candle Guy Team