My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... Ver mais
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Veja o que dizem as avaliações
Overall everything was good. The only note I have is that I didn’t receive an email confirming shipping (which had me concerned) like was mentioned in the email following my purchase. However, after I... Ver mais
Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... Ver mais
Ordered a candle and realized that i never received a confirmation email. After contacting the owner, we found out that I can't type correctly and entered a number wrong in my email address when I ord... Ver mais
Detalhes da empresa
Escrito pela empresa
THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.
Informações de contato
277 Fox Run lane, 42701, Elizabethtown, Estados Unidos
- service@candle-guy.com
- candle-guy.us
4,8
Excelente
544 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very quick delivery
Very quick delivery, packaged very well, and the candle is great. Smells wonderful, clean burning and funny, cheeky label
29 de janeiro de 2025
Avaliação não solicitada
VERY kind and helpful!!
31 de janeiro de 2025
Avaliação não solicitada
I did not receive a shipping email
18 de janeiro de 2025
Avaliação não solicitada
Resposta da candle guy
Thank you for your feedback. We’re truly sorry for the inconvenience caused by not receiving your shipping email.
We always send out a shipping confirmation with a tracking link automatically to the email address provided at checkout, at the exact moment the order is dispatched. Unfortunately, we didn’t receive a reply to our inquiry, so we couldn't investigate your case further. It’s possible that the email may have ended up in your spam folder, or that there might have been a typo in the email address entered during the order process.
We would be happy to assist you further to resolve this. Please contact our support team at service@candle-guy.com, and we will gladly look into it for you.
Thank you again for bringing this to our attention. We apologize for any inconvenience and appreciate your understanding.
Best regards
candle guy
Love the candle and great scent!
8 de janeiro de 2025
Avaliação não solicitada
I had a great experience with “the…
I had a great experience with “the candle guy”
Great customer service like the one you dont see anymore. Fast order, shipping, and the candle is amazing. I think it was the perfect gift I was looking for.
Highly recommended.
27 de janeiro de 2025
Avaliação não solicitada
Happy GF
My girlfriend was very happy with the candle. This isn't our first purchase. The scents are always great and perfect on the requested labels
22 de janeiro de 2025
Avaliação não solicitada
Everything…. But
The candle shipped and arrived very quickly. Packaging was great and secured the candle very well. The only thing was the scent, it wasn’t strong enough. But U would order again.
10 de janeiro de 2025
Avaliação não solicitada
great customer service…
I had a great customer service experience working with the Candle guy team.
They were very responsive and attentive to the adjustments I needed to make with my purchase and delivery.
I appreciate their work!
15 de janeiro de 2025
Avaliação não solicitada
Great candles
Great candles, super fast shipping, and one happy customer!!
22 de dezembro de 2024
Avaliação não solicitada
Still hasn't arrived!
The candle was supposed to arrive before Christmas, it still hasn't arrived! I don't want it, I can't use it, I want my money back.
25 de dezembro de 2024
Avaliação não solicitada
Resposta da candle guy
Hi Chris,
Thank you for your feedback. We’re very sorry to hear that your order hasn’t arrived – this is definitely not the experience we want for our customers.
We ship every order the next business day at the latest, so it’s likely that USPS encountered an issue, such as a delay or a lost package. Have you checked the tracking information or contacted USPS about the status of your shipment?
To be honest, leaving a 1-star review without reaching out to us first makes it difficult for us to help. A direct message to our customer service team at service@candle-guy.com would be much more effective in resolving this issue. We’re always happy to help, but we need certain details, like your order number or email address, to take action.
We also noticed that you haven’t responded to our request for more information, which gives the impression that you might not be interested in finding a solution. If that’s not the case, we encourage you to get in touch so we can resolve this for you, whether that means finding your package or issuing a refund.
We promise to reply within 24 hours and are committed to making things right. Please don’t hesitate to reach out – we’re here to help!
Best regards,
The Candle Guy Team
Funny title of the candle
Funny title of the candle. And he smell was light and refreshing.
Super stocking stuffer or white elephant gift!
24 de dezembro de 2024
Avaliação não solicitada
Overall good
Overall everything was good. The only note I have is that I didn’t receive an email confirming shipping (which had me concerned) like was mentioned in the email following my purchase. However, after I contacted candleguy via email, I was provided with more information.
22 de dezembro de 2024
Avaliação não solicitada
Excellent customer service
Excellent customer service. They care for their customers and I really appreciate it, especially around the holidays.
25 de dezembro de 2024
Avaliação não solicitada
The candle smells great
The candle smells great. Quick shipping and up to date emails with notifications. Will definitely be purchasing more
23 de dezembro de 2024
Avaliação não solicitada
All I hoped for!
Quick shipping, good follow-up, and everything is just as advertised.
10 de dezembro de 2024
Avaliação não solicitada
Quick responses great merchandise and…
Quick responses great merchandise and fast delivery
7 de dezembro de 2024
Avaliação não solicitada
The best
The Christmas smell to this candle is phenomenal. I love the messages and they are just perfect.
14 de dezembro de 2024
Avaliação não solicitada
The candle is very cute
The candle is very cute, and smells amazing!!! Fast and easy shipping, came packaged carefully so it wouldn’t get damaged. Customer service was great, I had a question and he responded the very next day.
12 de dezembro de 2024
Avaliação não solicitada
Top notch candles
These candles are the best- and the customer service is just as good! I received an incorrect scent, and they quickly shipped me a replacement. With the holidays they ran out of my chosen aroma but they made a substitution and ensured I was a happy customer. The substitution ended up not being my favorite- but rather than return it I opted to gift it to someone else- and just buy another one because they are THAT good. Will continue to be a proud supporter of this company!
21 de novembro de 2024
Avaliação não solicitada
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