Cantourage Clinic Avaliações 

159
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Have been with cantourage for several years now, and in a rapidly changing medical cannabis landscape, they have continued to excel and stay up to date. There are countless different suppliers and bat... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sometimes they do have a limited formulary but they have added a few cheaper strains. The staff are great at cantourage, Mackenzie has been very helpful with my recent health flare up. They respond qu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been dealing with this company for about 2 years Let's be honest, there have been issues, but the crew at Cantourage have dealt with and sorted any problems I had very quickly I cannot recommend th... Ver mais

Avaliado com 1 de um total de 5 estrelas

Order didn't arrive again. Had to chase order again. Recurring theme instead of one off issue. Advised items out of stock after already waiting 7 days, the order gets put to the back of the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Clínica especializada

Escrito pela empresa

We are a CQC registered Medical Cannabis clinic that provide consultations for private patients and prescribe cannabis based products for medicinal use. We serve patients looking for treatments for an array of conditions including; Pain, Psychiatry, Palliative Care, Neurology, Gastroenterology and Oncology.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

159 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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4,4

Todas as avaliações

(159)

25 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great Company

So, don’t get me wrong, I have had a few issues but this industry is still finding its feet. I have found Cantourage to be very helpful and professional, and have always helped sort out any problems. People moan about meds arriving late, well just plan ahead and order 2 weeks in advance….
There is a learning curve to all this. Maybe if the government pulled there finger out and started some advice campaigns it would help the industry.

16 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unreliable clinic

Lack of consistency & attention to details, Cantourage made another error with my prescription. In the middle of the month now & I’m still without my medication.

15 de maio de 2024
Avaliação não solicitada
logotipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear NG,

Thank you for sharing your feedback with us. We take all customer reviews very seriously and are committed to improving our services based on your experiences.

We are sorry to hear that you had a less than satisfactory experience. In order to better understand your concerns, please get in touch so we can assist you further.

You can contact our customer service team directly at contact@cantourageclinic.com.

We are eager to resolve this matter to your satisfaction.

Best regards,

Cantourage Clinic

Avaliado com 5 de um total de 5 estrelas

Two years as a patient at Cantourage

I have been a patient at Cantourage clinic for the last two years the Doctors and staff have always been professional and give the highest quality of healthcare available I would and do recommend them 100% keep up the great work Cantourage clinic

2 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A very smooth experience all round

A very smooth experience all round. I don’t have others to compare to but there really isn’t anything more I could want from Cantourage. Friendly and helpful staff from top to bottom. Quick turnaround and very professional.

28 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a wonderful team

I signed up with the Cantourage Clinic in January 2024 after hearing a radio show about medical Cannabis on Radio 4. I have remained with them for 4 months now and am pretty sure I'll be with them a long time. I have suffered with Chronic Pain for 10 years subsequent to a horrible accident. I tried all the usual pain medication offered by the NHS and went through the traumatic experience of Opiate withdrawal as a result.

The team at Cantourage are wonderful, real humans whose mission is to give you the best experience and get you the right treatment as swiftly as possible. Unlike most businesses they are listening, quick to respond on all channels (email, online-queries, telephone etc) and keen to get feedback to improve what they do and the services they provide.

18 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

Been with cantourage since February and has been great so far.

Had a small issue with stock issues but was quickly resolved by Arjun and escalateled correctly so I didn't have any delays with my delivery.

1 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cannot fault Cantourage

Cannot fault Cantourage whatsoever. Extremely quick responding to any queries whether that’s via phone or email, super friendly staff that are happy to help and a pleasure to talk to, and knowledgable doctors that understand a patient’s needs.

It really is a painless process dealing with them and I hope to continue doing so for a long time.

12 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kind and Friendly Staff

The staff at Cantourage Clinic are great. I've found them supportive and professional. They always make time for me if I have any questions. I believe they care about people and their health. Very impressed with the whole clinic.

10 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super helpful and friendly staff

Super helpful and friendly staff. You can literally just ring and ask any questions and always get an answer. When you ring you get through to someone straight away, no hold times, no queues. Any issues you get a phone call and an email if you miss the call. Fantastic company.

8 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional service

From the moment I made my initial application, I have been greeted with warmth and professionalism. The staff go above and beyond to ensure I feel comfortable and remain informed throughout my treatment. The medical team are knowledgeable and attentive, quickly allaying all my concerns. I was left feeling confident in the treatment plan we discussed and impressed with the exceptional care I received. I highly recommend Cantourage Clinic to anyone seeking top-notch medical care in a welcoming environment.

4 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

When things go wrong, Arjun sorts it out

Ok so sometimes the Pharmacy can be a little disorganised in getting medications out, or communicating what's happening. Thankfully, Arjun and his colleagues at Cantourage Clinic are on the ball, fast in response, helpful, understanding, friendly and professional and work hard to iron-out any lapses in service.

13 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A nice legal way of being prescribed…

A nice legal way of being prescribed cannabis..

I've tried many medicines for my crohn's disease and arthritis but nothing beats cannabis.

So I was glad when I heard about cantourage and that I can now get my medicines without fear of being illegal anymore .

12 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Truly life changing

The entire team has been nothing short of life changing. Thoroughly recommend!! Almost literally held my hand the entire time and never even fluttered an eyelid. Thankyou so much 💚

6 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Decent to begin with can't not fault…

Decent to begin with can't not fault but seemed to go downhill very fast as I am having to constantly pay for medication (£500+) and then not being shipped then received and email after they closed so no contact to find out what's going on and that is this month's problem last month thay forgot to put half of my prescription in also the month before that one two months ago the only put though 10g of strawberry glue instead of 30g so now on the Look for a new clinic.....An update clinic response was justified outcome was good for both parties and still a patient with cantourage

2 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New patient - 10/10 !

New patient - just received my medication today. The whole process was stress-free and quick, very professional.

Once the initial assessment was done, I was able to book my first consultation 2 weeks after. The Dr. who prescribed me was incredible nice and answered all my questions.

Received the payment link for the pharmacy 7 working days after the initial consultation, which was a Thursday. I paid Thursday evening and it was dispatched on Friday and I received it today Saturday 9am through "Royal Mail Special Delivery before 1PM" and the medication is superb.

Would really recommend them 10/10

27 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’m very pleased I chose the Cantourage…

I’m very pleased I chose the Cantourage clinic.
From the very beginning I have been treated with respect and dignity. The team are very professional and every-time I’ve needed advice there’s always someone there at the end of the phone.
To summarise, from my perspective absolutely a brilliant private health clinic, would highly recommend!

22 de janeiro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Still waiting for medication!

Still waiting for medication!
Been waiting way too long for my medication with script mistakes promised payment links
They do not like you using other pharmacies even though that is our right.
They could be way more open with their patients about issues as we would prefer honesty
Communication otherwise is usually good although i have been ignored on a few things and occasions i just think they are not entirely truthful in my opinion.

11 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Clinic Staff and Service

I really do rate this company, the service from the clinic team is always really helpful and supportive. Also completely without judgement which I believe is paramount when dealing with people suffering from mental health. The variety of help available, coupled with their speedy communication makes this the best company for me at the moment.

Call out to Ellen, who has recently went above and beyond in terms of service to help me, its truly appreciated.

13 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

"Exceptional Support and Quality Service"

I recently sought support from Cantourage, my private clinic and I am thoroughly impressed with the level of service I received. The support team at Cantourage exhibited exceptional professionalism and a genuine commitment to ensuring my needs were met.

From prompt and informative responses to a personalised approach in addressing my concerns, Cantourage's support team exceeded my expectations. Their dedication to providing quality service reflects in the seamless assistance I received throughout my interaction with them.

Furthermore, Cantourage consistently delivers top-notch products, contributing to my overall satisfaction with their services. I highly recommend Cantourage for their outstanding support and commitment to patient care.

23 de novembro de 2023
Avaliação não solicitada
logotipo da Cantourage Clinic

Resposta da Cantourage Clinic

Hi Dave, Thank you for taking the time to write such a heartfelt review. Being personal while providing that professional service is key for us.... Not to mention we've spend the last few years sourcing different cannabis strains so its great to see all the strains we are brining are much appreciated - we will keep brining more craft strains to market to keep up with patient demands and expectations. Have a lovely day - Can Clinic Team

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