I set up my first ever account a few weeks ago in Sandymount, after receiving very friendly and informative information from Mark in the branch. The purpose of my account is to make things as easy as... Ver mais
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Veja o que dizem as avaliações
My elderly mother needed a loan over the Christmas period, and as she is hard of hearing I had to conduct the call for her. We were fortunate to get a loan officer called Mark Lawless who made the who... Ver mais
A empresa respondeu
I have been a member of Capital Credit Union (formerly Dundrum Credit Union) since the early 80’s . My 3 children have been have educated, received First Holy Communion, Confirmation, Birthdays... Ver mais
A empresa respondeu
I’ve been a member of Drimnagh credit union since I was 7. I was very reluctant to stay with them when capital took over. To say I’ve been proven wrong is an understatement. Service has been second to... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to Capital Credit Union, Dublin's trusted financial partner committed to serving our community with dedication and integrity. Established to provide a reliable and ethical alternative to traditional banking, Capital Credit Union has grown to become one of the leading credit unions in Ireland, proudly serving our members through branches in Dundrum, Sandymount, Ballinteer, Knocklyon, Drimnagh, Francis Street, Leopardstown, and Sundrive. Our mission is to empower our members by offering competitive financial products, including savings accounts, loans, and mortgages, tailored to meet your individual needs. We pride ourselves on our member-focused approach, ensuring that every decision we make is in the best interest of our community. At Capital Credit Union, we believe in the principles of cooperation and mutual benefit. Our members are more than just customers – they are co-owners who have a say in how we operate. This unique structure allows us to reinvest profits back into the services we offer, enhancing benefits and creating a supportive environment for all. Our team of experienced professionals is dedicated to providing personalized service, financial education, and advice to help our members achieve their financial goals. Whether you're looking to save for the future, finance a major purchase, or simply manage your day-to-day expenses more effectively, we are here to help. Visit us at any of our branches in Dundrum, Sandymount, Ballinteer, Knocklyon, Drimnagh, Francis Street, Leopardstown, and Sundrive, and experience the difference of being part of a community-focused financial institution. Together, we can build a brighter financial future.
Informações de contato
Main Street, Dundrum,, D14 PD79, Dublin, Irlanda
- (01) 299 0400
- info@capitalcu.ie
- capitalcu.ie
4,8
Excelente
99 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The staff member who looked after me…
The staff member who looked after me was so helpful and knowledgeable on what would work for me. Done online and phone and was sorted with 3 days of 1st application.. delighted with rate and speed of application.
Highly recommend going back to Credit union for loans.
13 de março de 2025
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you so much, Elizabeth, for your fantastic review! We're thrilled to hear that our staff member provided helpful and knowledgeable service and that you were pleased with both the interest rate and the quick turnaround time. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Hi Mary it's me!
It's just really great has been for years. I rely on the credit union in place of any other lending institution, (thankfully getting much less need with the passing years), it feels like a community like you're speaking to people with real lives, I love it, and I'm not alone!
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Capital Credit Union
Hi Helena,
Thank you so much for your lovely 5-star review! We’re thrilled to hear that you’ve had such a positive experience with us over the years.
It’s wonderful to know that you see us as more than just a financial institution—we truly aim to be a supportive community for all our members. We’re so glad to have been able to support you, and it’s fantastic to hear that your need for lending has decreased. That’s such a great achievement!
Thank you for being a valued part of our credit union family. We’re always here for you, no matter what.
Highly recommend
From start to finish every conversation or email with staff was so helpful and made the process easy and stress free. And a big thank you to Helen you kept me up to date with everything and couldn't before helpful.
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Capital Credit Union
Hi Andrew,
Thank you so much for your 5-star review and for recommending us! We’re thrilled to hear that your experience with us was stress-free and that our team, especially Helen, made the process so smooth for you.
It’s always our goal to provide helpful and supportive service, and we’re delighted that we could keep you updated and make everything easy for you. Your kind words mean a lot to us!
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re always here to help.
Staff very helpful
Staff very helpful. Full of good advice. Everything was done quickly and smoothly.
30 de janeiro de 2025
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Cormac, for your great review! We're glad to hear that our team was helpful and that everything went smoothly for you. We appreciate your feedback and are always here to help!
I was recently in the Sandymount…
I was recently in the Sandymount branch. The behaviour from the staff member was appalling. I got his name was Mark. My experience turned me off returning to this branch again.
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you for your feedback, Georgia. We’re sorry to hear about your experience at our Sandymount branch. This isn’t the level of service we aim to provide, and we’d like to look into it further. Please get in touch with us directly at marketing@capitalcu.ie so we can address your concerns. Thank you for letting us know.
Great help
Suzie has always been great and I really appreciate her help throughput my loan process
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Susie, for your lovely review! We’re delighted to hear that Suzie was such a great help throughout your loan process. Your kind words mean a lot to us, and we’re here to assist you whenever you need. Thank you for choosing Capital Credit Union!
Straight clear personal approach!
Straight clear personal approach!
Process ,terms and conditions very transparent
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Mervyn, for your great review! We’re glad you found our approach clear and straightforward, and that everything was explained transparently. It’s great to know you had a positive experience. We’re here to help anytime!
Capital Cu are amazing for loans
Capital Cu are amazing for loans
Even if you can’t borrow the entire amount the staff will always help to try figure something out
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Sarah, for your kind words! We’re so happy to hear that you find our loan services helpful and that our team was able to work with you to find a solution. We’re always here to help—thank you for choosing Capital Credit Union!
Customer care and high standards CCU
My recent interaction with dundrum and leopardstown capital credit union was very heart felt and emotional. The standard of professionalism self worth and respect was outstanding to my suitation. Iam so greatful to my ongoing support and integrity of customer care.. highly recommended...
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Yvonne, for your kind words! We’re so glad to hear that our Dundrum and Leopardstown teams were able to support you with professionalism and care. It’s always our goal to make sure our members feel valued and respected. We appreciate your recommendation and are here whenever you need us.
The staff at Capital Credit Union are amazing
The staff at Capital Credit Union are incredibly efficient, helpful and friendly. They make the whole process so quick and easy. I would recommend them to anyone who is thinking of what financial institution to either save or borrow from.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Sandy, for your wonderful review! We’re thrilled to hear that our team’s efficiency, helpfulness, and friendly approach made the process quick and easy for you. We truly appreciate your recommendation and look forward to continuing to support your financial needs. Thank you for choosing Capital Credit Union!
excellent service and no time wasting…
excellent service and no time wasting just collected the money from the shop very helpful staff who I would recommend very highly 10/10
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Danny, for your wonderful review! We’re delighted that you found our service efficient and our staff so helpful. It’s great to know everything went smoothly and that you’d give us a 10/10! We truly appreciate your recommendation and look forward to assisting you again whenever you need us.
Lovely people to deal with
Lovely people to deal with
Very personable
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Kenny, for your kind words! We’re delighted to hear that you enjoyed dealing with our team. Providing a warm, personable experience is something we pride ourselves on. We’re here whenever you need us, and we appreciate your support!
So easy to apply
So easy to apply, and great help when I needed it to sign document. Money transferred to my account within days. Excellent!
28 de novembro de 2024
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Kela, for your fantastic review! We’re delighted to hear that you found our application process simple and that our team can provide the help you need with your documents. It’s great to know you received your funds quickly and had an excellent experience. We appreciate your support, and we’re always here to help!
Easy and fast!
I applied online, then received a call from Jordan. So professional and extremely easy to converse with. Following a couple of tech errors trying to upload docs, Jordan was very helpful and patient, I eventually mastered it! Got approval within 24 hours as promised. Excellent service.
22 de novembro de 2024
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Fionna, for sharing your positive experience! We’re delighted to hear that Jordan provided professional and patient support, guiding you through the application and helping with those tech hiccups. Getting everything sorted within 24 hours is something we’re very proud of, and it’s great to know we delivered on our promise. We appreciate your feedback and look forward to being here whenever you need us again!
Very long process to eventually apply.. waste of time
Spent ages trying to prove my identity, to finally get an account to be able to apply for a loan. Got quoted 22% APR only to get rejected for it!!! Not happy, what an entire waste of time. You should really let people apply for a loan before creating a whole account for them, just to reject them after. Complete waste of your resources, your staffs time and your customers time...
27 de novembro de 2024
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you for sharing your feedback, SM. We’re sorry to hear that the process felt unnecessarily long and frustrating, and that the outcome didn’t meet your expectations. We understand how disappointing it can be to invest time into verification steps only to have the application declined afterwards.
Our account setup and identification procedures are in place to meet regulatory requirements and help protect both you and our members from fraud. However, we appreciate that this approach may not feel efficient when the loan is ultimately declined.
If you’d like to discuss your application or our process further, please reach out to our team. We value your feedback and will keep it in mind as we work to improve our services.
APR HIGH
The people were friendly and efficient. Good service. The APR of 10% is very high though, especially for a second loan of a 'valued' member.
8 de novembro de 2024
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you for your feedback, M! We're glad to hear that you found our team friendly and efficient and that you received good service. We understand your concerns about the APR, and we strive to offer competitive rates while ensuring we can continue to provide excellent service and benefits to all members. If you'd like to discuss your loan or explore other options, please don’t hesitate to reach out. We appreciate your membership and value your input!
My experience: I have been with Capital credit union…
I have been with Capital credit union since I was nineteen have always depended on them and I've never been let down from needing a washing machine,new boiler to a car whatever I've needed over the years I'm very thankful especially to the staff who've been fantastic to me over the last 30 plus years thank you 😊
5 de novembro de 2024
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Nicola, for your wonderful review and your loyalty over the years! We’re honoured to have been able to support you through so many milestones, from everyday needs to life’s big purchases. Knowing that our team has been there for you each step of the way truly means a lot. We’re grateful for members like you, and we're here for whatever you need in the future. Thank you for being a valued part of our community!
Excellent Service
Jackie is a wonderful loan officer who made the application process so easy and pleasant. The drawdown was seamless and we had our money within 24 hours. Everyone was a pleasure to deal with from start to finish. I felt like a person not a number.
25 de outubro de 2024
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Carolyn, for your fantastic review! We're delighted to hear that Jackie made the loan application process easy and enjoyable for you. Providing a personal touch and ensuring a seamless experience is very important to us, and it’s lovely to know you felt valued every step of the way. We're here whenever you need us, and we truly appreciate your kind words!
the staff are very helpful from start…
the staff are very helpful from start to finish
both on the phones and in branch
26 de outubro de 2024
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Mick, for your wonderful review! We're so pleased to hear that you found our staff helpful, both over the phone and in the branch. Providing consistent, friendly support from start to finish is our goal, and it’s great to know we delivered that experience for you. Don’t hesitate to reach out anytime—we’re always here to help!
Loan
I got my loan without any hesitation it went smoothly
1 de novembro de 2024
Avaliação não solicitada
Resposta da Capital Credit Union
Thank you, Michele, for your great review! We're so glad to hear that your loan process was smooth and straightforward. Making things easy and efficient for our members is always a priority. If you ever need assistance in the future, we're just a call away. We appreciate your feedback!
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