Caple Avaliações 

2.245
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very helpful and responsive. I have an old Caple unit that has a broken hinge. A few minutes on the telephone, a few photographs sent and within minutes I was sent links to where I could source th... Ver mais

Avaliado com 5 de um total de 5 estrelas

I contacted Caple about a product that was in my new house. Olivia in customer service was really helpful in identifying the product model from a photo and sent me the relevant manual as requested.... Ver mais

Avaliado com 4 de um total de 5 estrelas

Emily in customer services has been first class in resolving the issues I have experienced. Prompt and reliable. However, I am concerned that the same part has failed frequently over the period of t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I needed help with an order and some changes, also I needed further information regarding the product. Staff member Willow Neal was extremely helpful and very quick in sending over the info. Thank y... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de utensílios de cozinha

Informação fornecida por fontes externas variadas

Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(2.245)

598 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good Service Received

We had a Caple tap fitted as part of a new kitchen 3.5 years ago. It recently started spluttering so I got in touch with the company direct (after being pointed that way by the kitchen installer.) I spoke to a friendly young man called Oliver who offered a number of suggestions to fix the issue. When these didn't work he sent out some parts (which arrived the next day.) When my plumber arrived he fit these and hey presto, job done. I did have to pay for the plumber, but as the warranty was I presume parts only, that was to be expected. Overall, very happy with the service received.

2 de junho de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Paul, thank you for your wonderful review! We're delighted to hear Oliver was able to help diagnose the issue and quickly arrange the parts needed to get your tap working again. We really appreciate your kind words about the service you received, Caple.

Avaliado com 5 de um total de 5 estrelas

Had the best caple experience today

Had the best caple experience today
Thank you to Amanda Atkins, Lauren Ward and Charlotte Carter-Hume really informative and wonderful products
Thank you so much

4 de junho de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Tania, thank you for your lovely review! We're delighted you had such a great Caple experience and enjoyed learning more about our products. We'll be sure to pass your kind words on to Amanda, Lauren, and Charlotte. Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Hob Help

Contacted Caple customer services with a minor hob issue. Aaron O Brien was very quick to not only answer the query but to suggest a positive resolution. Very happy customer and the hob is great too!

4 de junho de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thank you for your lovely feedback! We're delighted Aaron could assist so quickly and provide a positive resolution to your hob query. We really appreciate your review! Caple

Avaliado com 5 de um total de 5 estrelas

Great customer service from Hannah

Great customer service from Hannah. Always happy to help and great response times.

3 de junho de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thanks so much for your positive feedback Chloe, let us know if there is anything else we can help you with. Cape

Avaliado com 5 de um total de 5 estrelas

Prompt delivery and help

I had prompt delivery and easy instructions for installation.

1 de junho de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Margot, thanks so much for the 5 star review!

Avaliado com 5 de um total de 5 estrelas

Outstanding customer support

Outstanding customer support, special individual thank you to Emily

1 de maio de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Graham, thanks so much for the greta review, we will let Emily know you appreciated her customer support!
Caple

Avaliado com 5 de um total de 5 estrelas

Aaron O'Brian swiftly replied to my…

Aaron O'Brian swiftly replied to my e-mail sent within 24hrs & resolved the issue. Thank Aaron for your quick response. Greatly appreciated & keep up with the good work. Regards Tony Rattu

1 de junho de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thank you for your kind feedback, Tony! We're delighted Aaron = was able to resolve the issue quickly and provide the support you needed. We'll be sure to pass on your lovely comments to him. Caple

Avaliado com 1 de um total de 5 estrelas

Avoid Caple

Bought a wine cooler 4 years ago, which has failed. They can’t repair it! Received an offer for a replacement barely cheaper than available on the web. I expect products such as this to be better, to last far longer and have better service. These are not cheap in the first place. Some service agents are very pleasant, but the lady I spoke to this morning was loud, and I could barely get a word in….until after my patience wore thin when I had to raise my voice to be heard. Appalling attitude overall. I would suggest that if they record phone calls someone listens back to this call. Would not consider Caple products ever again.

1 de junho de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Paul, we're sorry to hear you're disappointed with your experience.
As part of our efforts to assist, the repair charge was refunded and a replacement appliance was offered at a significantly reduced price. While we appreciate that you chose not to proceed with this option, we'd be happy to revisit the offer should you wish to discuss it further.
Thank you for taking the time to share your feedback.

Avaliado com 5 de um total de 5 estrelas

Lauren and Charlotte were absolutley…

Lauren and Charlotte were absolutley fantastic with their presentation. Their professional and engaging approach made the whole experience extremely informative, along with the opportunity to see the brilliant quality of the products.

28 de maio de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thank you for your wonderful review! We're delighted to hear that Lauren and Charlotte made the experience so informative and engaging. Caple

Avaliado com 2 de um total de 5 estrelas

Cooker hood motor failed after 4 years. Very disappointing.

Caple cooker hood provided by our kitchen supplier.
Motor has failed after 4 years. Quoted £200 by Caple to replace/repair hood. This is not acceptable.
We can get a new hood for half that. Will not be buying Caple again.

30 de maio de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Neil, we're sorry to hear you're disappointed with your cooker hood. We appreciate that repair costs can sometimes make replacement a more attractive option. If you are considering purchasing a new cooker hood, please contact our Customer Care team, who would be happy to discuss the options available and may be able to offer a discounted replacement price. Caple

Avaliado com 5 de um total de 5 estrelas

5 appliances, over 4 years, still in perfect running order

Highly recommended. Over 4 years ago I bought an pyro oven, microwave, fridge freezer, washing machine and dishwasher. Everything works perfectly still without one single repair. Highly recommended.

30 de maio de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thank you for your fantastic review, Gaz! We're delighted to hear your appliances are still performing perfectly after more than four years. Your recommendation means a lot to us, and we truly appreciate your support.

Avaliado com 5 de um total de 5 estrelas

Great Company

We use Caple drinking water cartridges so we're regular customers. The site makes it Easy to order, good prices, quick delivery.

14 de maio de 2026
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Resposta da Caple

Hi Amanda, thanks so much for your 5 star review! Caple

Avaliado com 3 de um total de 5 estrelas

Cooker hood filters

Finding ,ordering and paying was simple enough but the price for the filters was shocking,delivered within 2 days , I will look for alternatives or do without appreciate they probably don't make the items and need to make a profit

18 de maio de 2026
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Resposta da Caple

Hi Alan, we're pleased to hear you found the ordering process simple and that your filters arrived quickly. We do appreciate your comments regarding the pricing and will certainly take your feedback on board. Thank you again for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Excellent advice on what part I needed…

Excellent advice on what part I needed and was in formed via a phone call when I would receive the order ….and it actually arrived two days earlier

14 de maio de 2026
logotipo da Caple

Resposta da Caple

Hi Andrew, thank you for the positive feedback. We're happy to hear your order arrived earlier than expected and you were happy with the service. Please let us know if there is anything else we can do for you. Caple

Avaliado com 5 de um total de 5 estrelas

Good Service

After a previous disappointing experience. Olly restored my faith in Caple. He was friendly and had good customer care. Very happy with his service.

20 de maio de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Linda, thank you for your feedback! We're delighted Olly was able to restore your faith in Caple and provide such friendly and helpful service. We'll be sure to pass on your kind words to him. Caple

Avaliado com 5 de um total de 5 estrelas

Excellent service from Caple

Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would have no hesitation in recommending Caple for spare parts

20 de maio de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thank you for your fantastic review! We're delighted Willow could help with your delivery arrangements and that your spare parts arrived so quickly. We really appreciate your recommendation and kind feedback. Caple

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