Very helpful and responsive. I have an old Caple unit that has a broken hinge. A few minutes on the telephone, a few photographs sent and within minutes I was sent links to where I could source th... Ver mais
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Veja o que dizem as avaliações
I contacted Caple about a product that was in my new house. Olivia in customer service was really helpful in identifying the product model from a photo and sent me the relevant manual as requested.... Ver mais
Emily in customer services has been first class in resolving the issues I have experienced. Prompt and reliable. However, I am concerned that the same part has failed frequently over the period of t... Ver mais
I needed help with an order and some changes, also I needed further information regarding the product. Staff member Willow Neal was extremely helpful and very quick in sending over the info. Thank y... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Informações de contato
Fourth Way, BS11, Bristol, Reino Unido
- 011793819000
- sales@caple.co.uk
- caple.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good Service Received
We had a Caple tap fitted as part of a new kitchen 3.5 years ago. It recently started spluttering so I got in touch with the company direct (after being pointed that way by the kitchen installer.) I spoke to a friendly young man called Oliver who offered a number of suggestions to fix the issue. When these didn't work he sent out some parts (which arrived the next day.) When my plumber arrived he fit these and hey presto, job done. I did have to pay for the plumber, but as the warranty was I presume parts only, that was to be expected. Overall, very happy with the service received.

Resposta da Caple
Had the best caple experience today
Had the best caple experience today
Thank you to Amanda Atkins, Lauren Ward and Charlotte Carter-Hume really informative and wonderful products
Thank you so much

Resposta da Caple
Hob Help
Contacted Caple customer services with a minor hob issue. Aaron O Brien was very quick to not only answer the query but to suggest a positive resolution. Very happy customer and the hob is great too!

Resposta da Caple
Excellent service in providing a spare…
Excellent service in providing a spare part that was unavailable elsewhere.

Resposta da Caple
I like its design and 304 stainless…
I like its design and 304 stainless steel material.

Resposta da Caple
Great customer service from Hannah
Great customer service from Hannah. Always happy to help and great response times.

Resposta da Caple
Prompt delivery and help
I had prompt delivery and easy instructions for installation.

Resposta da Caple
Outstanding customer support
Outstanding customer support, special individual thank you to Emily

Resposta da Caple
Aaron O'Brian swiftly replied to my…
Aaron O'Brian swiftly replied to my e-mail sent within 24hrs & resolved the issue. Thank Aaron for your quick response. Greatly appreciated & keep up with the good work. Regards Tony Rattu

Resposta da Caple
Avoid Caple
Bought a wine cooler 4 years ago, which has failed. They can’t repair it! Received an offer for a replacement barely cheaper than available on the web. I expect products such as this to be better, to last far longer and have better service. These are not cheap in the first place. Some service agents are very pleasant, but the lady I spoke to this morning was loud, and I could barely get a word in….until after my patience wore thin when I had to raise my voice to be heard. Appalling attitude overall. I would suggest that if they record phone calls someone listens back to this call. Would not consider Caple products ever again.

Resposta da Caple
Lauren and Charlotte were absolutley…
Lauren and Charlotte were absolutley fantastic with their presentation. Their professional and engaging approach made the whole experience extremely informative, along with the opportunity to see the brilliant quality of the products.

Resposta da Caple
Cooker hood motor failed after 4 years. Very disappointing.
Caple cooker hood provided by our kitchen supplier.
Motor has failed after 4 years. Quoted £200 by Caple to replace/repair hood. This is not acceptable.
We can get a new hood for half that. Will not be buying Caple again.

Resposta da Caple
Fast and simple delivery or spare mixer…
Fast and simple delivery or spare mixer parts

Resposta da Caple
5 appliances, over 4 years, still in perfect running order
Highly recommended. Over 4 years ago I bought an pyro oven, microwave, fridge freezer, washing machine and dishwasher. Everything works perfectly still without one single repair. Highly recommended.

Resposta da Caple
Great Company
We use Caple drinking water cartridges so we're regular customers. The site makes it Easy to order, good prices, quick delivery.

Resposta da Caple
Always good service and communication…
Always good service and communication along with swift postage

Resposta da Caple
Cooker hood filters
Finding ,ordering and paying was simple enough but the price for the filters was shocking,delivered within 2 days , I will look for alternatives or do without appreciate they probably don't make the items and need to make a profit

Resposta da Caple
Excellent advice on what part I needed…
Excellent advice on what part I needed and was in formed via a phone call when I would receive the order ….and it actually arrived two days earlier

Resposta da Caple
Good Service
After a previous disappointing experience. Olly restored my faith in Caple. He was friendly and had good customer care. Very happy with his service.

Resposta da Caple
Excellent service from Caple
Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would have no hesitation in recommending Caple for spare parts

Resposta da Caple
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