Very helpful and responsive. I have an old Caple unit that has a broken hinge. A few minutes on the telephone, a few photographs sent and within minutes I was sent links to where I could source th... Ver mais
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Veja o que dizem as avaliações
I contacted Caple about a product that was in my new house. Olivia in customer service was really helpful in identifying the product model from a photo and sent me the relevant manual as requested.... Ver mais
Emily in customer services has been first class in resolving the issues I have experienced. Prompt and reliable. However, I am concerned that the same part has failed frequently over the period of t... Ver mais
I needed help with an order and some changes, also I needed further information regarding the product. Staff member Willow Neal was extremely helpful and very quick in sending over the info. Thank y... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Informações de contato
Fourth Way, BS11, Bristol, Reino Unido
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Having had one of the sink plugs break
Having had one of the sink plugs break, I ordered 2 replacements. Communication and delivery was first class and the product arrived with no issues.
18 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your great review Wayne! We're delighted to hear the communication, delivery, and replacement parts all arrived smoothly. We really appreciate your feedback!
Caple were very helpful in replacing…
Caple were very helpful in replacing the cracked water reservoir on my new tumble drier. Thank you.
20 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your kind feedback! We're delighted we could help resolve the issue with your tumble dryer quickly for you. We really appreciate your review!
Amazing experience and even better food…
Amazing experience and even better food thank you so much jo
19 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your lovely review! We're delighted you had such an amazing experience and enjoyed the food prepared by Jo.
Always a good experience...
I have been specifying Caple for many years now and have never had any issue with quality or service.
Max and his team are swift in responding to any query I have.
Caple is now one of my 'go-to' brands for my kitchens.
1 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Hi Tim, Thank you for your continued support and wonderful feedback! We're delighted to hear Caple remains one of your favourites and our service team continue to provide swift and reliable service. We truly appreciate your loyalty over the years. Caple
Excellent service
Excellent service, goods arrived very quickly with excellent communication, thank you!
11 de maio de 2026
Resposta da Caple
HI Nigel, thank you so much for 5 star review, we're really glad to her your goods arrived so quickly! Caple
Willow from customer services was very helpful
Willow from customer services was very helpful, and kept me informed all the way through.
18 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Hi Ella, thats great news thanks for letting us know. Caple
Max was very good and went out of his…
Max was very good and went out of his way to help us
4 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your kind review! We're delighted to hear Max went out of his way to help you. Caple
Great customer service
Great customer service, Willow Neal sorts out issues and communicates brilliantly.
18 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Hi Ross, thanks so much for the positive feedback, we really appreciate it. Caple
Amazing customer service
Willow was amazing, really helpful with getting the order processed quickly and pass over the delivery date. Thanks :)
18 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Thats great news, thanks for the 5 star review Alex!
Excellent Customer Service from Aaron…
Excellent Customer Service from Aaron O'Brien who investigated the problem with their spares supplier and took quick and responsive action to meet our requirements. Aaron also took on board the issues with cleaning and corrosion risk.
18 de maio de 2026
Avaliação não solicitada
Resposta da Caple
HI Andrew, thank you for your fantastic feedback! We're delighted Aaron could investigate the issue quickly and provide responsive support throughout. Caple
This was a replacement for a previous…
This was a replacement for a previous item ordered from this company. I had ordered the wrong size, so my fault, NOT the company’s. The lady I spoke with regarding its return was most helpful and was able to point me in the right direction for the product I needed. I have had dealings with this company in the past and have always found them to be very helpful. The product was dispatched very quickly, meaning I received it two days after placing the order. That is what I call service. Thank you Caple.
2 de maio de 2026
Resposta da Caple
Hi Mr Johns, thank you for your wonderful review! We're delighted our team could help you find the correct product and make the return process easy. It’s great to hear your order arrived so quickly, and we truly appreciate your continued support of Caple.
The first purchase was a set of taps which came apart when customer used it flooding their kitchen, but you did send a letter of apology to me and I still lost my customer.My second experience with ca
My second experience with caple. and my second bad experience with caple.
Difficult to deal with, unable to purchase the aerator on its own (probably £3)
had to purchase the whole kit @ £18, including the ceramic cartridge, which I carry in stock anyway! plus £9.99 postage. Outrageous.
15 de maio de 2025
Resposta da Caple
Hi Brandon, we are sorry that you have had this experience. We do try to have all spare parts available, however some products are only supplied as complete kits. We sincerely apologise for the inconvenience caused and that the service received has not been to the standard you would expect from us.
As a gesture of goodwill, we will refund the delivery charge. Caple
Excellent service from Aaron and Caple
Excellent service from Aaron and Caple, had an issue with our wine cooler (digits not fully displaying). Explained the parts required to resolve and we sorted out the parts there and then, speedy delivery and all resolved.
5 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your fantastic feedback! We're delighted Aaron could help resolve the issue with your wine cooler. Caple
Person answering ‘phone very polite and…
Person answering ‘phone very polite and helpful.
Advised me on what I needed etc
7 de maio de 2026
Resposta da Caple
Thank you for your kind feedback! We're delighted our team could provide polite and helpful service and assist you with what you needed. Caple
Ordering
Willow was very helpful this morning. As a new customer I am just getting used to ordering and the help I received made things very easy
14 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your lovely review! We're delighted Willow could help make the ordering process easy for you. We really appreciate your feedback and look forward to helping you again in the future.
Resposta da Caple
Thank you for your review Richard! We're delighted you were happy with the service and timing. We really appreciate your feedback! Caple
Customer service is great
Customer service is great. Chan Singh was very helpful and efficient.
Thank you
14 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your kind feedback! We're delighted to hear Chan was so helpful and efficient. We'll be sure to pass on your thanks!
Had an issue with internal tray for new…
Had an issue with internal tray for new oven. Contacted Caple and same day Aaron confirmed a new replacement one was on its way. Thank you!
13 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your great review Vicky! We're delighted Aaron could resolve the issue so quickly and arrange a replacement tray for you. We really appreciate your feedback!
Great service
Great service
Shout out to Aaron in customer service who helped straight away and nothing was too much trouble :)
7 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Hi Char, thank you for your lovely feedback! We're delighted Aaron could help straight away and make the process easy for you. We'll be sure to pass on your kind words!
Hannah in Sales brilliant
Hannah in Sales brilliant, thank you!!
13 de maio de 2026
Avaliação não solicitada
Resposta da Caple
Hi Nick, thank you for your great feedback! We're delighted to hear Hannah provided such brilliant service. We'll be sure to pass on your thanks!
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