Very happy with my order from Carpets & More. There was almost a delay issue but they worked very hard to ensure i received my carpet on time and i can't fault the customer service and communication.... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Amazing company. First class service from ordering the carpets through to delivery. We have just had the carpets fitted in the h/s/l and 3 bedrooms, and could not be more delighted with the quality o... Ver mais
A empresa respondeu
Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Ver mais
A empresa respondeu
Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast de... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Gould House, M20 4ZE, Manchester, Reino Unido
- sales@carpetsandmore.co.uk
- carpetsandmore.co.uk
4,6
Excelente
204 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unbeatable price, customer service and communication
The customer service was absolutely fantastic and they went above and beyond to accommodate my quick turnaround. Saved me a lot of money! Thank you so much
15 de agosto de 2024
Resposta da Carpets And More
Thank you for the lovely review! We're so delighted that you are pleased with the service and that the team could get your order fulfilled quickly for you, as well as save you money. Don't hesitate to get in touch if you need anything else, we look forward to welcoming you back!
Website helpful
Website helpful as show calculation of coverage. Products excellent quality. (Not fitted the LVT yet so can’t comment further)
16 de julho de 2024
Resposta da Carpets And More
Thank you for your review! We're delighted you found the ordering process easy and that you're pleased with quality products. We hope you enjoy your beautiful new flooring!
Resposta da Carpets And More
Thank you for the great review! We're delighted your order arrived quickly, in perfect condition and you found the communication helpful. We look forward to welcoming you back!
1st time ordering on line
1st time ordering on line.
Couldn't have gone better. Competitve price and prompt delivery.
Very pleased
5 de junho de 2024
Avaliação não solicitada
Resposta da Carpets And More
Thank you for you for your lovely review! We're delighted your first time online order went so smoothly and that we could be of assistance. Glad the delivery went well too - we look forward to welcoming you back!
Excellent customer service form Carpets…
Excellent customer service form Carpets and More. Would definitely recommend using them. The prices are competitive, delivery prompt and the service is great.
24 de maio de 2024
Resposta da Carpets And More
Thank you for the wonderful review! We're glad you're happy with your purchase and the service received. Thank you once again for your valued business and recommending us - we look forward to welcoming you back!
Good value
Helpful staff when I phoned for information. Easy to order online. Kept updated about the delivery, which arrived on time and when expected.
Good value.
17 de maio de 2024
Resposta da Carpets And More
Thank you for the lovely review! We're delighted you found the service helpful, ordering easy and your delivery went smoothly and on time. We hope you love you're beautiful new flooring and we look forward to welcoming you back if you need anything else!
Great price, great customer service
Great price, very helpful. Prob couldn’t have asked for more as the delivery truck was to large to get to my property but the guys helped us find another way to get the carpet delivered on time. Customer service the way it should be!
Many thanks will use again
9 de abril de 2024
Resposta da Carpets And More
Thanks so much for the lovely review! We're delighted you got a great price on your order and found the team helpful. Where there's a will there's a way to get the carpet to you! We'd be happy to welcome you back.
Resposta da Carpets And More
Thank you for the lovely review! We're delighted you were pleased with your order - don't hesitate to get back in touch if you need anything else and we'd be happy to help!
Excellent service and delivered on time
Wanted a specific vinyl flooring and needed it quickly due to build date coming forward at short notice. Akram and Jason were very helpful and delivered on the date initially requested which was very important to avoid a delay with our builder.
Thank you and highly recommended!
5 de abril de 2024
Resposta da Carpets And More
Glad we could be of assistance and get your flooring on short notice! Our team are always happy to help - thank you for the opportunity! Don't hesitate to get in touch if you need anything else, we'd be happy to welcome you back!
Faulty carpet
Faulty carpet. No response. Had to get redress via credit card company.
3 de outubro de 2023
Avaliação não solicitada
Resposta da Carpets And More
It's a shame you decided to leave a negative review - despite keeping the carpet and having your money back? Our team are always happy.
There was a problem with the delivery…
There was a problem with the delivery as it was being sent to the Highlands but Akram and Jason sorted it out most professionally. They were helpful and informative and when the carpet did arrive, due to very secure packing, it was still in perfect condition. Would highly recommend this company.
27 de março de 2024
Avaliação não solicitada
Resposta da Carpets And More
Thank you so much for the wonderful review! We are delighted to have been of service, and that you received your carpet. Thank you for your valued business, and we look forward to welcoming you back!
Customer service at its best !
First time ordering carpets online and it could not be made easier with Carpets and More. My carpet was price matched, delivery was super quick and the customer service was second to none. I wish all businesses could offer this extremely high level of customer service and communication. Thank you Jason and Akhram.
25 de março de 2024
Resposta da Carpets And More
Thank you so much for the lovely review! We are delighted to have made your first online carpet purchase a pleasant experience. We're glad you had received your delivery quickly, with good communication and carpet price matched. We hope you enjoy your beautiful new flooring, thank you once again for your valued business! Don't hesitate to get in touch if you need anything else and we'd be happy to welcome you back!
The team are very friendly and helpful
The team are very friendly and helpful. Prices are good and they go out of their way to find the carpet you want if you have seen something elsewhere. Slight problem with our order this time, we asked for delivery in April which they said wasn't a problem but the underlay arrived 5 days ago and we now have to try and find somewhere for it over Easter with the family here
16 de março de 2024
Resposta da Carpets And More
Thank you so much for the lovely review! We're delighted you found our team helpful and friendly, prices good and that we sourced the carpet of your choice for you. Apologies if the underlay arrived slightly early, we will relay this back to the transport team! If you need anything else please don't hesitate to get in touch and we'd be happy to help.
Resposta da Carpets And More
Thanks so much for the great review! We're delighted you're happy with the customer support and prompt delivery. Don't hesitate to get in touch if you need anything else, we'd be happy to be of assistance.
Everything was handled professionally…
Everything was handled professionally from placing the order, to keeping me aware of the delivery and the delivery on the day.
28 de fevereiro de 2024
Avaliação não solicitada
Resposta da Carpets And More
Thank you for you for the lovely feedback and valuable order. We're delighted you were happy with the service and delivery - we look forward to welcoming you back if you need anything else!
Competively Priced
Ordered and delivered within a week and that included an amendment to the original order. Very helpful and professional from sales to the delivery
31 de janeiro de 2024
Resposta da Carpets And More
Thanks for the lovely review! We're delighted you got your order delivered on time and you were pleased with the service. Thank you once again for your valued business - we look forward to welcoming you back!
Professional service, delivery needs planning
Good communication and very good price. Delivery of samples took 5 days but actual carpet arrived in good time and was good quality. Delivery was by one man and the carpet was a two man lift , 7.2m x 4m. Fortunately we had some willing helpers but it needs consideration and planning
23 de janeiro de 2024
Resposta da Carpets And More
Thank you for your lovely review! We are delighted you are happy with the communication and the price. Deliveries are carried out by a one-man service which we do outline at every stage to ensure the correct planning in place to receive your order smoothly, and we're glad you received your order all well. Thanks again for your valued business, if you need anything else please don't hesitate to get in touch!
First rate customer service
I was kept informed throughout the process or ordering and delivery.
There was a problem with the delivery arriving damaged but Carpets and Moore dealt with the situation quickly and efficiently by replacing the order to my full satisfaction
25 de janeiro de 2024
Avaliação não solicitada
Resposta da Carpets And More
Thank you for your lovely feedback - we're delighted you were happy with the communication and level of service you received. We're also glad you got your items sorted all to your satisfaction, thank you once again for your valued business, don't hesitate to get in touch if you need anything else as we'd be happy to welcome you back!
Good company selling quality products…
Good company selling quality products at competitive prices. There was an issue with the delivered product and Akram and his team did their best in finding a solution to my satisfaction. I am happy to recommend them. The only thing I would suggest to them is to improve their website as it appears to be too slow and doesn't appear to work properly.
23 de janeiro de 2024
Avaliação não solicitada
Resposta da Carpets And More
Thanks so much for your valuable feedback! We're delighted to hear we were able to sort your order. And thank you once again for your valuable feedback on our website - we're pleased to say that we are investing currently in an exciting new build with a much improved and faster interface!
Akram and the team bent over backwards…
Akram and the team bent over backwards to get us replacement flooring when we had been let down. Will definately recommend this company!
18 de dezembro de 2023
Resposta da Carpets And More
Thanks for the lovely review! We're delighted our team were able to come to the rescue when you had been let down elsewhere! Don't hesitate to get in touch if you need anything else, we'd be happy to be of service.
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